Name: Candid
Rating: 4.8

star star star star star_border

Joyce Karekezi Laurel, MD

daphne was nice. Clean area. Not too many people.

5 years ago

star star star star star_border

Elizabeth Perkins Washington, DC

It was very informative. DC Melanie was very knowledgeable.

5 years ago

star star star star star_border

Darrell.M Washington, DC

Good experience, very professional and up to date.

5 years ago

star star star star star_border

Priscila Columbia, PA

The person at phone was REALLY PATIENT !!

5 years ago

star star star star star

José Artemio Rodriguez Garcia Austin, TX

Karrington was great at her job. Dallas Studio

5 years ago

star star_border star_border star_border star_border

Al Murillo Los Angeles, CA

It’s not what I was expecting. The whole process has been awful—painful, long and expensive.

5 years ago

Reply from Candid

Hi Al. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Jun. 2nd, 2021

star star star star_border star_border

Priscilla Castrillon New York, NY

Bri and Dan were helpful and very informative.

5 years ago

Reply from Candid

Hi Priscilla,
Glad to hear Bri and Dan were helpful! Please let us know if you have any feedback or concerns that were keeping you from a 5 star experience.

Apr. 5th, 2021

star star star_border star_border star_border

Samantha Jonjo Everett, MA

My bite has been affected by using my aligners

5 years ago

Reply from Candid

Hi Samantha. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Apr. 2nd, 2021

star star_border star_border star_border star_border

Al Luke Glendale, CA

CANDID cancelled my treatment plan w/o notice. Requested a new aligner kit in December 2021 to get restarted on the treatment plan as I indicated I couldn't pay for the retainers in 2021. After back and forth for 4 months from January 2022 to April 2022 to get a new starter kit, because they stated it NEEDED to redo it, they cancelled my treatment plan w/o notice. Would not recommend because of the unprofessionalism and lack of assistance with my attempts to start their program. Would not recommend due to their inability to give me a straight answer when I was ready to start in January 2022.

4 years ago