Name: Candid
Rating: 4.8

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Steve Vail Cape Coral, FL

The amount of time to align my teeth is very minimal, I like that

5 years ago

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Clara Shim New York, NY

Liv was amazing! Very cute explaining the process and works faaaast!

5 years ago

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Sean Fuller Ellicott City, MD

Daphne was my care specialist and took care of my visit and set me up right

5 years ago

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Justin Fort Worth, TX

The experience was great. They were very thorough and informative.

5 years ago

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David Paik Atlanta, GA

Christian and the candid team was awesome and very helpful!!

5 years ago

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Ari Chicago, IL

Great service. Candidate are very good in keeping in touch and very friendly!

5 years ago

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Dale R Orlando, FL

Was able to come in the studio and get it done..very friendly

5 years ago

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Titilayo San Jose, CA

Great staff, great office, very modern office, & equipments just love them

5 years ago

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Spencer Wyckoff Oakland, CA

Had an excellent experience for my initial Candid visit. Leo was great!

5 years ago

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JevonteH72 Houston, TX

Pretty streamline in the process and questions regarding treatment.

5 years ago

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Alison Kwan San Francisco, CA

Good. Informative. Hope is awesome! Looking forward to next time.

5 years ago

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Nicholas D Clemente Sacramento, CA

Straight forward and clear-respectful. I appreciate the time and etc.

5 years ago

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karen.welty@att.net Plano, TX

Veery professional and explained all the steps in the process completely

5 years ago

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Oscar Orori Rockville, MD

I had the best experience …good customer service and patience

5 years ago

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Brett Ferguson Winston-Salem, NC

I hate that I have paid $2,000 for aligners that I cannot use. I hate that the aligners cause bleeding and unbearable pain. I wish that I had never purchased this product.

5 years ago

Reply from Candid

Hi Brett. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Aug. 10th, 2021

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Maggie Jasper, AL

Very good customer service!! So helpful and helps whenever I need it!

5 years ago

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Salomon Hernandez Houston, TX

Tatiana was incredible. she was very patient and helpful. And was very kind.

5 years ago

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Cadey Austin, TX

Breeya helped me and did an amazing job. Staff was very friendly.

5 years ago

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Nathaniel Henry New York, NY

Therin was great, super helpful,great explanation on everything

5 years ago

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John Gilfillan San Jose, CA

Hope was very warm and welcoming and answered all my questions clearly.

5 years ago

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Stephen Irwin San Francisco, CA

Phenomenal customer service by Hope and also very knowledgeable.

5 years ago

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Marc Nickel Seattle, WA

Great service and super easy! Hope was great at explaining everything.

5 years ago

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Crystal Yoo Dallas, TX

The staff were very friendly and they’ve explained everything throughly.

5 years ago

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Dino Capazario Queens, NY

Bobby from the upper East side was great and very informative!

5 years ago

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victoria pogue New York, NY

It was really great and informative. Bobby was very helpful.

5 years ago

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KoalaFornia PL

I love the way I got treated I felt like I was at home and I totally love it

5 years ago

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Sominique Philadelphia, PA

Great experience very informative very professional excellent customer service

5 years ago

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Brandy Miller CA

It’s a very simple less time consuming process to straighten my teeth

5 years ago

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Erika B. The Bronx, NY

Great service with Therin in the Upper East side office. Lovely office as well!

5 years ago

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Paul Jara New York, NY

Everything was very well explained. Therin is kind and professional.

5 years ago

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Steph Kramer Pittsburgh, PA

Everyone has been very helpful and my experience has been exactly as expected.

5 years ago

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Lisa Valrico, FL

Easy to manage steps and guidance. Comfortable and easy to wear.

5 years ago

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Thatiana Geiger CA

Awesome customer service! Nathan is very patient and knowledgeable!

5 years ago

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Denice SOS Troup, TX

Customer service is always so helpful and they promise to follow up within so many hours.

5 years ago Edited September 14, 2021

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Elizabeth Emm New York, NY

In the beginning it was good, but coming to the end of treatment in my first set, communication and customer service was seriously subpar.

5 years ago

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Daniel McGee Minneapolis, MN

Corey was very professional and informative! Had a better experience than I was expecting!

5 years ago

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Amaray Munoz San Jose, CA

Isabelle was so informative and helped me understand clearly my process.

5 years ago

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Mansoor Wardak New York, NY

Love how the staff made the whole experience easy and they were very friendly.

5 years ago

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Jane Brezhnev New York, NY

Clean and efficient, friendliness of the staff. Felt taken care of.

5 years ago

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Kevin Baltimore, MD

Very friendly care specialist . Quick and efficient service.

5 years ago

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susan Washington, DC

Fairfax office was awesome- Lee was very kind and knowledgeable.

5 years ago

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Jon Pinard Washington, DC

All very positive, friendly and knowledgeable staff. Excited to start journey.

5 years ago

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Yamira Rivera New York, NY

My experience was wonderful. Therin was very knowledgeable and professional .

5 years ago

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Omaya Silver Spring, MD

Came to Rockville location and evaluation went very smooth. Thank you Salim!

5 years ago

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Juliette Staple New York, NY

Janelle on the upper east side was amazing and explained everything clearly.

5 years ago

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Jahidul Islam Ellicott City, MD

I been to Candid Washington DC and Melanie were great at explaining the steps.

5 years ago

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Matthew Swick Buffalo, NY

Worth every penny. and the best customer service of any company!

5 years ago

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Shannon New York, NY

Today's experience with Brooke on the UES was seamless! Thank you so much !

5 years ago

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Noor Yafai Brooklyn, NY

I am seeing slight progress already on my third set which is amazing. I am loving the process

5 years ago

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Ihab Hamideh Ontario, CA

Great staff. Paula was patient and informative, overall really great.

5 years ago