Name: Candid
Rating: 4.8

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Lluvia Nakay ,

Super easy process and going through the process with Jared made everything even easier to understand.

5 years ago

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Nicole C. Malibu, CA

Corey was super thorough and explained everything with enthusiasm and clarity! Great experience with Candid so far.

5 years ago

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JocelyneKaboya Rockville, MD

Amazing, Salem at the Rockville location was very great and knowledgeable and made me feel so at ease. highly recommend

5 years ago

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John Washington, DC

Went to the Washington, DC location. Very relaxed environment, quick and easy process. Melanie was great!

5 years ago

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Tim Reedley, CA

Patrick was very personable and helpful in explaining the service and company, I am glad for his help

5 years ago

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Ashleigh Lisovich Dublin, OH

Patrick was very thorough and helpful during our call. I am so excited to get my aligners with Candid!

5 years ago

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Nicholas Weddington Norcross, GA

Patrick was awesome. He was very patient with me and helped me work out the logistics on how to finance my aligners.

5 years ago

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Emily Jackson Washington, DC

Jared did a great job walking me through all the options and answering my questions! Very excited about my aligners

5 years ago

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LA Evanson Rockville, MD

Very friendly and helpful. Quick and clear answers to my questions. Can’t wait for straighter teeth

5 years ago

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Christopher Henkel Annandale, VA

Very patient and descriptive consultant. Product’s affiliation with professional orthodontists is also a plus

5 years ago

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Lucas Perez Rockville, MD

Good experience so far and works well with college students to work out any pricing or payment issues

5 years ago

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Driss Baloul The Bronx, NY

I visited 50e 61st office and the quality of service is awesome with very cordial And professional staff

5 years ago

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Barbara Jean Fecich Sewickley, PA

Zou El A was friendly, helpful and wanted to answer all the questions I had. Gave me clear options and explanations.

5 years ago

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Priscilla Austin, TX

Great customer service, quality, and explained the process which made me feel comfortable / excited about starting!

5 years ago

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Brock Fehler Seattle, WA

Using Candid did straighten my teeth but completely screwed up my bite. I have now been trying to get it fixed with Candid for over two years. I have told them this since the first set of retainers and they can’t fix it. The additional three sets of retainers I am myself knew weren’t going to solve the problem. So frustrating!

5 years ago

Reply from Candid

Hi Brock. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Feb. 16th, 2021

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MBfly16 ,

Had a great experience here. All my questions were answered and more. They were really straight forward.

5 years ago Edited September 14, 2021

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K Blackmon Athens, GA

Zou with candid was very helpful! He was friendly and patient and resolved my issue quickly! Great job!!!

5 years ago

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Keisha Rockville, MD

My experience was very good Salem was awesome and very helpful and polite. I’m excited for my new smile 😊

5 years ago

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Julia De la Torre Waipahu, HI

Emma was super helpful and friendly and answered all the many questions I had about the treatment. Thanks!!

5 years ago

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Marissa Woodring ,

Josh was a great person to work with. Called to initiate the connection and set up a better time for the actual meeting

5 years ago

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Ania Ridgewood, NY

I love how accessible and affordable it is to get your teeth fixed! In our capitalistic country, this is a blessing!!

5 years ago

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Samantha Noveihed New York, NY

Kris was wonderful! He was very friendly and informative. Thank you so much! Can’t wait to get started.

5 years ago

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Amanda Mireles Upland, CA

Did an excellent job explaining everything and making sure I fully understood. Great customer service.

5 years ago

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Nic Hardcastle Omaha, NE

Patrick was great. Polite, humorous, clear & concise with the information about purchasing the product.

5 years ago

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Rafael Fernandez Nampa, ID

Excelent service, the person who attended me on the phone Patrick a very good person, I appreciate his patience.

5 years ago

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Ehsan Carvan Bay Shore, NY

Sarah M was very professional and patient. Sarah explained everything very well. Keep up the good work!

5 years ago

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Jan M. Salem, OR

Kris was very prompt in returning my call and resolved all my issues in a timely and professional manner.

5 years ago

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Daniela Barnegat, NJ

So far so good, and both phone reps we spoke with today for assistance were amazing. Thank you candid.

5 years ago

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Eduardo Correa New York, NY

So far it has been an easy and pleasant experience registering and consulting. Can’t wait to get my aligners.

5 years ago

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MB ,

Top of the line people and equipment. Very happy with my appointment and with how pricing and services were explained.

5 years ago

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Luis Franco Phoenix, AZ

So far ive had a great experience on the initial starter kit purchase, customer service was great and very helpful!

5 years ago

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yogi lynch Bartlesville, OK

Emma really sounded professional and knowledgeable. Great and easy to work with. Glad I started this process

5 years ago

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Jordan Felicia ,

Sarah M checked with me multiple times. She took great care and answered all of my questions. I’m impressed with her.

5 years ago

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Rebecca Scrima Chicago, IL

Emma was very friendly and knowledgeable. She answered all my questions and made everything easy for me.

5 years ago

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Shea Portland, OR

I’ve only just started but customer service was great - knowledgeable and answered all my questions.

5 years ago

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AD , UT

Staff was very helpful, knowledgeable, and kind! The technology is awesome! Effectively ensured safety of patients.

5 years ago

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Christina Santa Ana, CA

Simple and sweet. Bri answered all questions I had and made me feel comfortable while in the office!

5 years ago

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Sma Td San Jose, CA

Jordan was SUPER nice! Safe and clean space, staff wore masks and took proper precautions. Everything just flowed well!

5 years ago

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Murphy Columbus, OH

$1900 - they'll send you discounts over and over again. I found out that you really don't have to pay the $1900, just wait until they either send you $600 off or even more. Or my friend just talk them down the price until they got what they wanted to pay in full - don't get set set up with an high interest rate on the payment plan

6 years ago

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Harold Spencer Macomb, MI

I had a great experience with Candid. My program was perfect for me. It was painful but that was anticipated to move my teeth into perfect position!

4 years ago

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Erinmarie Xian Seffner, FL

I researched candid while I was trying to fix a crossbite. The online CS answered all of my questions and gave me a lot o think about. Very helpful

4 years ago

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Kevin Oliva Los Angeles, CA

After 16 steps my smile looks better but not entirely straight. This experience is utterly better than going to the dentist by far. Great technology and tracking system.

5 years ago

Reply from Candid

Thanks for sharing, Kevin. As always, please reach out to our care team at 1-844-295-6915 or via live chat if you'd like any assistance!

Aug. 9th, 2021

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Verified Customer

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Scherise Garcia

The result was amazing. However, they often time lacked in customer service.

6 years ago

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Verified Customer

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Cynthia Hongell Aberdeen, WA

So far experience has been great, waiting on items to see how they fit and work

6 years ago

Reply from Candid

Hi Cynthia! Thanks for your feedback. Let us know if you need anything. Just give us a call at 1-844-295-6915!

Jan. 17th, 2020

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Jason Karstens Folsom, CA

Noah was very helpful and personable and made the process hassle free, thank you Noah.

4 years ago

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Jennifer Arlington, VA

They helped me quickly do a pre purchase so I could use my FSA by end of the year!

4 years ago

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Pan Uwu

I love the process of getting the aligners and how nice and helpful the assistant was throughout the process.

4 years ago

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Heather McKenney Los Angeles, CA

Customer service is friendly and quick! Love the free refinements as a part of the process as well.

4 years ago

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Nicola New York, NY

The team at candid was great! They were extremely helpful, knowledgeable and polite.

4 years ago

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Aida Sandwich Queens, NY

Liv was great. Very informative with a nice and reassuring attitude. Easy and straightforward experience overall.

4 years ago