Name: Candid
Rating: 4.8

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Christine Sipos The Bronx, NY

Excellent very helpful and friendly. Great service. Bobby from the Upper East Side location was excellent

5 years ago

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matsuo aya Queens, NY

Bobby at Upper East Side, he helped me a lot with any questions that I asked and very supportive and professional.

5 years ago

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D'Andre Gross Chicago, IL

Cory was amazing! Very thorough and in depth descriptions on everything. I’m excited to start my treatment!!

5 years ago

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Priyanka Trivedi North Bergen, NJ

Overall, smooth first consultation session! They answered all my Qs, were thorough and clean! Thank you!

5 years ago

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Destiny Hopkins Dorchester, MA

I loved the girls at Candid and my experience was super fun, simple, and exciting. I can’t wait to get my aligners!

5 years ago

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Christy LoVe Worcester, MA

I enJOYed my visit. The associate Lee was Very polite and professional. I look forward to Hopefully getting what I want done exactly how I desire.

5 years ago

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Tamara Graham Anchorage, AK

Aligner didn’t fit on the bottom I called a number of times waiting for another set to mold it’s been a month later , still no kit.I feel like I should’ve been told I wasn’t a candidate. I feel once I paid in full I wasn’t taken care of

5 years ago

Reply from Candid

Hi Tamara. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Jun. 29th, 2021

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Nakia Celistan Washington, DC

Daphanie was wonderful, she explained the process in full detail and the office was clean and smelled really nice 😊

5 years ago

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Kiluka Baltimore, MD

At the Rockville, MD office. The visit was great and very informative, way way easier than doing the molds at home!

5 years ago

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Yiting Nan Baltimore, MD

Stephanie is very professional and patient to go through all details and answer my questions. Really appreciated

5 years ago

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Alan Quiroz Los Angeles, CA

Paola was very nice and benevolent. I purchased Aligners thanks her. Thank you again Paola!

5 years ago

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Bri Olga Providence, RI

I love doing everything from the comfort of home but still having the great customer service! Thanks Candid!

5 years ago

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Lena Savvoy Sumerduck, VA

Excellent customer service. Love the equipment. Excellent presentation. Clean, friendly environment.

5 years ago

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Marcelo Garcia Teaneck, NJ

Bobby was super helpful and friendly. He knew his stuff and made me feel at home. Thank you for the great experience

5 years ago

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Ann Hosein San Jose, CA

It was easy to get fitted for the aligners and to take the scans. My teeth moved so much...it was amazing to see the beginning to end.

5 years ago

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Genesis Cunningham Los Angeles, CA

They’re very informative and there already easy steps to follow. Everything is clear and understanding.

5 years ago

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Angelica Baltimore, MD

I had a great experience with Lee and Leen. They went out there way to help me have a great experience. Thank you.

5 years ago

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josephine broccio New York, NY

The service was amazing and everyone was so welcoming and helpful. Would definitely recommend to friends and family!

5 years ago

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Iyesatu Gary New York, NY

It was fantastic. I was on the upper east side and Bri was informative and so kind. Couldn’t ask for more .

5 years ago

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danielle muehlenbein Cambridge, MA

Everything felt professional yet cool. Everyone who worked there seemed like someone I’d want to be friends with.

5 years ago

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Rheanna Skidmore Honolulu, HI

I liked that the company is completely mobile and I don’t have to worry about making visits with my crazy work schedule.

5 years ago

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Dalia Abuelnour Queens, NY

I had a pleasant experience. All my questions were answered and i felt comfortable moving forward with the process.

5 years ago

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Britany Phillips Atlanta, GA

Last was very informative. Made me feel comfortable and well taken care of. I can’t wait to see my new smile!!!

5 years ago

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Marie Baltimore, MD

It was a great experience, Melanie from the the Fairfax office answered all my questions and was vary polite and sweet

5 years ago

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yuuka Las Vegas, NV

Thank you for politely teaching me. The staff were all friendly and the interior was clean and tidy.

5 years ago

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moisnun San Francisco, CA

Jordan provided me with all the info i need and convinced me to actually go forward with the treatment

5 years ago

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Dagny Phillips-Stumberger Anaheim, CA

Took so much time and care answering my questions and being careful with the scan. Thanks Nathan and Clint!

5 years ago

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Kate Philbrick Arlington, MA

Everyone was very informative and kind. They answered all of my questions and helped me through this new process!

5 years ago

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Daniel Wilder New York, NY

Very much worth the money, I’d definitively recommend to anyone looking to fix any issues with their teeth.

5 years ago

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Mariela Gomez New York, NY

Bobby was super nice and explained the entire treatment step by step. The process was simple and quick !

5 years ago

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Brittany L. New York, NY

Very professional and light! Jess was amazing at the Rockville office in Md. Super easy and convenient!

5 years ago

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Daniel powers Brooklyn, NY

I went to the Boston location, amazing atmosphere, energetic staff. Very pleased with my appointment today!

5 years ago

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Terisa V Alamosa, CO

Patrick was a great help in getting my retainers on a payment plan with affirm. He was always available and pleasant.

5 years ago

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Sharon Ansick Washington, DC

I have had a horrible experience with Candid. In the beginning, the service is top notch until they get your thousands of dollars. Then the service is non-existent. Phone calls aren’t answered or returned. Live chats take forever with a follow-up promise that isn’t kept.

5 years ago

Reply from Candid

Hi Sharon. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Apr. 26th, 2021

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Justin Cellona San Jose, CA

They were very friendly and explained everything in great detail. The process was very easy and simple!

5 years ago

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Skylar Thompson Chicago, IL

Very user friendly. Promptness of review of scans and customer service is awesome and much appreciated.

5 years ago

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Charli Franks Marion, IL

I love the fact that I can go through the process while staying at home with monitoring from licensed orthodontists.

5 years ago

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Moua Xiong Queens, NY

Therin was great, very knowledgeable and positive. Looking forward to seeing the progress and new smile. :)

5 years ago

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Ryan Garvin Upper Marlboro, MD

Went to the Rockville office. Candid has a simple refined process that makes it easy to follow along.

5 years ago

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Derrick Santa Monica, CA

Super easy and convenient. I walked in and was out in under an hour and my aligners are on their way!

5 years ago

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Kenia Eagal Tarpon Springs, FL

I’ve had so many questions and have had them answered professionally and enthusiastically every step of the way!

5 years ago

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Kiele anderson Indianapolis, IN

Incredibly friendly and informative. I got all my questions answered and Hope was honest about the entire process.

5 years ago

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Rae McVey Queens, NY

Zou was an excellent point of contact. He patiently answered all my questions and was clear throughout the process.

5 years ago

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Chrisine Fairfax, VA

Melanie was really nice and thoroughly explained everything while answering any and all questions I had

5 years ago

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Chris c Newnan, GA

Very helpful and understanding staff, I had messed up my entire order and they fixed it quickly and patiently

5 years ago

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Robert McEnaney Brooklyn, NY

Upper East side location. Very nice. Informative and clean. Brook took care of me. Great personality.

5 years ago

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Markel Hooper Baltimore, MD

I came to the dc location and it was awesome I learned allot of new stuff and everyone was nice and patient with me

5 years ago

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Tawnya Pastuck Naples, FL

So far so good. Great communication and customer service. Order is in and can't wait to get my package in the mail!

5 years ago

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Kiersten Conner Tacoma, WA

Very helpful and informative! Was able to help with all of my questions and definitely knew what he was talking about.

5 years ago

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Cassidy Cyert Minneapolis, MN

The call was very scratchy and hard to hear, but the guy I talked to was very informative and helpful.

5 years ago