Name: Candid
Rating: 4.8

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Verified Customer

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Lindsay Ainsworth, IA

Candids process is simple and easy. Great process!

6 years ago

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Verified Customer

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Angela Fiona Chercasky

The allingers work super fast and great!

6 years ago

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Lenora

All items & quality delivered as promised.

6 years ago

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Big Joe Hayward, CA

i was promised a certin price but once i went thru the whole process it came out way higher

6 years ago

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Verified Customer

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Keegan Carter

Follow through was non existent. After months fighting to try and get refitting I ended up along my credit card company to reverse the charge.

6 years ago

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Verified Customer

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Matt P

helpful, fast, nice, knowledgeable, great attitude

6 years ago

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Eric

So far very pleased , still waiting for the next step

6 years ago

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Dave

Easy to understand instructions and support

6 years ago

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Keyes

Candid is a very responsive and a company that works!

6 years ago

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Savanna Mcpeek

Great idea and pricing just not a fan of how long the process takes

6 years ago

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Jake Del Rio

Product met all expectations for a great price.

6 years ago

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Verified Customer

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Lonny Coxs Creek, KY

Very easy process completed 100% in my home.

7 years ago

Reply from Candid

Hi Lonny! We're so happy you're happy with your new smile. Thanks for taking the time to share your experience with Candid.

Sep. 16th, 2019

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Gary Kliegman New York, NY

Liv & the whole Candid team we’re so warm and welcoming. They are true experts and my appointment was seamless!

4 years ago

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Kim Nelson San Francisco, CA

Very helpful and informative. Christian took his time to explain the process. I'm excited to work with Candid!

4 years ago

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Omotola Adeoye Plano, TX

Leo (from Dallas) is great! I had an awesome time getting at their location and the process was very informative.

4 years ago

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Christina Robinson Dallas, TX

Brian in the Dallas location made my experience very comfortable and reassuring my treatment plan worked out for me

4 years ago

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Richard Houston, TX

Breeya was great, walked me through everything and was patient with me during the scanning. Thank you!

4 years ago

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Catherine Byerly FL

Delightful. Very informative while still authentically personable staff. Financing options were very transparent.

4 years ago

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CasaHealthy by MariaFer MN

Xavier was amazing. Super helpful and patient. Took time to explain everything and answer all questions

5 years ago

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WDESBOUQUETS Orlando, FL

Andy from Candid got me approved for treatment and gave me a great discount. I couldn't be more happy.

5 years ago

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Big Foot Adventures Gretna, VA

Candid is an awesome company to use! They are always messaging me to make sure I’m comfortable or if I need help.

5 years ago

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Brian IL

Great to have good pricing, insurance coverage, easy process that takes advantage of apps and online.

5 years ago

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Sean Carnahan Dublin, OH

I was told a few years ago that I wouldn't be a candidate for clear aligners, so the fact that Candid was able to make it happen is just amazing!

5 years ago

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M.G. Cabrera Dallas, TX

Amber was amazing. Very knowledgeable and patient. She was very clear and always making sure I was comfortable.

5 years ago

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Kim Zucker Anaheim, CA

Very good, very clear person to talk and really good planning, just too a bit long to get things done

5 years ago

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Benjamin Holloway Dallas, TX

So far, an excellent experience. Good customer service and detailed yet simple instructions. -Benji

5 years ago

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Brittany Houston, TX

Fantastic and easy to do breeya was super nice and answered all my questions and was very informative!

5 years ago

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Damian Padilla Los Angeles, CA

Customer service was excellent. My experience was pleasant and the employees answered all my questions

5 years ago

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ML3 Concord, CA

Great professional help and educated with the process. Anh was a big help and had answers to all my questions

5 years ago

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Piper More Harrisburg, PA

Very easy to use, love how quick they look at my scans and provide feedback on how my teeth are progressing!

5 years ago

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Natalie Montecinos-Paredes Washington, DC

They are very professional and quick with everything. They explain well what you're doing and how it's going to be

5 years ago

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Justin Pittman Fort Worth, TX

Everyone was very friendly and helpful. I feel confident in my decision to use Candid after this experience.

5 years ago

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Mohammed Samad Sacramento, CA

The whole system was organized and the team was awesome and made me comfortable throughout the process

5 years ago

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G williams New York, NY

Bree and janelle were great in the upper east side location me and my girlfriend appreciate their exceptional service

5 years ago

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Luke Ireland Egg Harbor, NJ

Like the Aligners, no one even notices. Easy to clean. Orthodontist , chat and message response time is very quick.

5 years ago

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Jenny M Baltimore, MD

Very clear and all my questions were answered professionally. Staff was welcoming and knowledgeable for all concerns.

5 years ago

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Ahsah Rachel Tampa, FL

Very helpful & easy process.. Staff was very informative.. I'm excited, cause my experience was so good.

5 years ago

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Wade Kirk Tampa, FL

Sam did a great job explaining everything and made me feel very comfortable with my visit to their office.

5 years ago

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Lora Bourelle Rio Rancho, NM

If you follow their instructions, things go as planned. I finished treatment in under 6 months, with minimal pain.

5 years ago

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Nate Woodason Roxbury Crossing, MA

Rickyhah was great walking my girlfriend through the candid process. Great being back in the studio!

5 years ago

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David Bascombe Jr. Miami, FL

Xavier was brilliant with service, scanning and making sure I was aware of the complete Candid process.

5 years ago

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Marie Groover

My 3rd aligner had a tare in it and was flimsy. It was cutting my tongue and gums. Not the quality of the other aligners. When speaking to the care team about it, nothing was done. Would not recommend.

5 years ago

Reply from Candid

Hi Marie. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Jul. 29th, 2021

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Lynn Barravecchio Oakland, NJ

Overall amazing experience. Great results. Super helpful customer service. Impressive process from beginning to end.

5 years ago

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Caroline Osei Dallas, TX

Great experience. The environment was very clean, soothing, and welcoming. Entire team is friendly and knowledgeable.

5 years ago

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Erin Taylor Lodi, NJ

My experience was really nice. Bobby informed us on the whole process of treatment and is super helpful.

5 years ago

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Karen McDaniel Tampa, FL

Excellent customer service by Raysa, customer care specialist. Also pre-visit phone calls very helpful.

5 years ago

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Tanisha Dudley New York, NY

Bri at the upper Eastside location was awesome and patient . I felt comfortable with her knowledge of the process.

5 years ago

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Bryce Riegel Ellicott City, MD

Fast, friendly, informative. Consultation was full of good info and the examination was quick and painless.

5 years ago

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ANGIE DE HOYOS Houston, TX

I enjoy how they respond to your questions quickly and make you feel so comfortable through the whole process .

5 years ago

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ntifafa akoko tete-rosenthal New York, NY

From the very beginning the process has been very smooth, informative and catered to helping me achieve my dental goal.

5 years ago