Name: Candid
Rating: 4.8

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Miguel.isaiah Riverside, CA

I had a great time, service was outstanding. Paola was very nice and understanding, very patient and considerate of my time.

5 years ago

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TSHIRA O ,

I like the communication and directions give with the kit. I was frustrated at first, but later got everything going fine.

5 years ago

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Nicole G ,

Trying to reach a human at candid is nearly impossible. I’ve spent hours waiting on hold or for a live chat. I’m on my 3rd revision and my teeth still aren’t straight. Everything takes months - getting your first set of aligners and then waiting for a revision set. My aligners have never been submitted to my insurance even though they’ve been given the information. Just go to a real orthodontist - you’ll be much happier.

5 years ago

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louis rosenfield Brooklyn, NY

Came to the upper east side location and worked with Brooke. She was very sweet and knowledgeable and made the experience super simple!

5 years ago

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Neema ,

Brie was amazing and kind. Everything went super smoothly and was done really equally. Everything is explained and all my questions were answered.

5 years ago

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Isabella Brooklyn, NY

I went to my initial appointment/3d scan at the UES location in Manhattan and Brooke was really attentive, kind, and answered all my inquiries.

5 years ago

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EmChiche ,

Perfect model so far. Really really good and i did research the other options. Freat customer service. Langston and Zou were both excellent.

5 years ago

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Nand Patel New York, NY

I was at the Upper East studio and Brook was the best. She was very detailed, friendly and it was just a perfect experience.

5 years ago

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Zoila Suarez Brooklyn, NY

Therin at 50 E 61 st was AMAZING! Great customer service and new her stuff! Thanks girl for helping me get on my smile ;)

5 years ago

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Jaclyn Jones Boise, ID

The whole process is pretty easy. The scanning process is so easy. It's nice to be able to complete this process in the comfort of my own home.

5 years ago

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grace New York, NY

Dan at the upper East side store was amazing! The process was so easy and the staff is so welcoming! I highly recommend!

5 years ago

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Viviana Morales Los Angeles, CA

I love how affordable this company is despite the fact that they have real professionals on board. I’m excited to get started on my treatment!

5 years ago

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Ryan Alexandria, VA

Went to the fairfax location, very well explained and the process was so easy! Looking forward to starting the process of straightening my teeth.

5 years ago

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Ruli San Bernardino, CA

I really appreciated the level of communication and attention to detail when going through the process of having my teeth scanned

5 years ago

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Rahul Washington, DC

Positives: Mission to make aligner affordable, use of consistent orthodontist monitoring, studio scanning rather than impressions.

5 years ago

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Athen Wade New York, NY

Brooke at the Upper East Side location was fantastic. She helped me a lot and made me feel comfortable. Great knowledge base

5 years ago

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Tony Washington, DC

Customer service is really good. The girls at the DC location were really nice and attentive I would recommend them any time

5 years ago Edited September 14, 2021

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Caroline Brooklyn, NY

I love how clean everything was! Brooke was great. They talk you through everything and answer any question you could possibly have

5 years ago

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Madelyn Carpentier Minneapolis, MN

My treatment coordinator, Shayla F, is very informative and personable! I look forward to working with her in the future for the duration of my care.

5 years ago

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Kacey Roman Brooklyn, NY

Costumer service is very good and they give a very detailed explanation. Would highly recommend. Also very affordable compared to other competitors.

5 years ago

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Dominique Smith Philadelphia, PA

Shayla has been such a pleasure! She’s so patient and sweet. She made this process such a breeze for me, and I can’t wait to start my journey!

5 years ago

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Karen Hayden, ID

So far (2 months into the process), all the instructions have been easy to follow, the results as expected, and the customer service is fantastic.

5 years ago Edited September 14, 2021

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Heather W Sacramento, CA

Just go to an orthodontist. Customer service is basically nonexistent, it takes forever to get ahold of anyone and even then you’re always talking to someone different so you have to explain your situation over and over again. Even after following instructions and wearing my aligners for longer than 2 weeks each my teeth are not straight. About to look into starting my third round of refinements however this time they want me to pay extra for remote monitoring which was not even an option when I started my treatment over 2 years ago.

5 years ago

Reply from Candid

Hi Heather. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly.

Mar. 22nd, 2021

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Mikhail Kolitwenzew Waynesboro, VA

Customer service is very good and I find they are serious about the way they try to straighten teeth. Professional company to work with.

5 years ago

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Nyallah New York, NY

Molly at the Nomad location was amazing! She really helped me and gave me the answers to all my questions. I had a great time and loved every minute.

5 years ago

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Alyssa Seattle, WA

I enjoy the ease of access and affordability! Everyone I’ve talked to has been quick to respond and wonderful to work with

5 years ago

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Christian Murillo Caldwell, NJ

Can see and feel the difference with my teeth/smile. Very satisfied with my Candid experience. Can't wait for the final result!

5 years ago

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Chloe New York, NY

My experience with Doquan and the rest of the Candid staff was incredibly professional and seamless. Can’t wait to start treatment!

5 years ago

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Adriana Facchina Fort Worth, TX

I had my overview meeting with Emma D.! She was super helpful and information. She answered all of my questions regarding me treatment.

5 years ago

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Jonette Ostrom Gaylord, MI

The lady I did my consultation with was awesome and very detailed she answered all my questions without me having to ask!

5 years ago

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Steven Peoples Alexandria, VA

Very professional. All questions were answered. The young lady who did my assessment was very knowledgeable. I feel like I’m getting a lot for my money.

5 years ago

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Esther Estrella Brooklyn, NY

Everyone was super nice and helpful!! Therin was such a lovely care specialist and was so detailed and careful :)) 10/10 definitely recommend

5 years ago

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Emily Cones-browne New York, NY

Such a positive experience! Shery walked me through everything and was very friendly. I’ll definitely be recommending to friends.

5 years ago

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Elliott Cruz Riverside, CA

The tooth scan is fun to watch. It's pretty fun with the cheek expander too. Also, they give you clear and concise information about your treatment

5 years ago

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Kristen Rock Los Angeles, CA

Such a wonderful experience! Everything was explained very thoroughly and straight forward. Everyone was so kind and helpful!

5 years ago

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Christopher Vega ,

Staff is really great and show passionate to the job they do. Nice welcoming and great service. I’d definitely recommend Candid.

5 years ago

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Andrew Rockville, MD

I had a good experience at the Candid Rockville location. The process was straightforward and cost effective when compared to other solutions

5 years ago

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Carlos Letelier Hicksville, NY

It’s been great since the start! Awesome customer service! Great system in regards to the monitoring and available experts when need it !

5 years ago

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Curt Duluth, GA

Corey was very detailed and professional with my consultation call. He helped put my mind at ease with answering all of my questions and concerns!

5 years ago

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Leah Klatt Camptonville, CA

Candid has been very straightforward, supportive and easy to use. Cory V. was very helpful on the phone and answered all of my questions.

5 years ago

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StephC ,

Was pleasantly surprised when I got a call to schedule a consultation and have all my questions answered. Shilp was great.

5 years ago

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Laura Washington, DC

Mel was absolutely great! Washington, DC location is so chic and everyone is very informative. Can’t wait to get my aligners.

5 years ago

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Kathleen Montpelier, VT

BOSTON STUDIO: great friendly staff. Karina did a great job. It was fast, easy and overall quite pleasant. Plus, the studio felt safe and clean.

5 years ago

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Anita H. Rockville, MD

Very friendly staff and professional. Came to the Rockville location in MD and definitely felt in good hands with Xoshelt 10/10

5 years ago

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Shane Ehrich Slatington, PA

It was great! Shayla was very knowledgeable and willing to help with any questions I had. She made me excited and ready for my new smile!

5 years ago

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Carmella Abish North Hollywood, CA

Great experience! Morgan explained everything and it seems super easy and super affordable. Can’t wait to get started.

5 years ago

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Camila Sanchez ,

The upper east side was súper helpful and informative. Very welcoming and nice office. Would definitely recommend it base on my first time here.

5 years ago

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Sidney Grant , OK

It was very easy to setup and get started from the online application to the phone convo with Jared for the finish! Very pleased!

5 years ago

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JR Queensbury, NY

The ease of the entire experience. Super user friendly, customer care is on point if not above and beyond. Always finds a way to solve any issues.

5 years ago

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Heather Washington, DC

Melanie at the DC studio was very helpful in getting me set up and explaining the entire process and answering all my questions!

5 years ago