Name: Candid
Rating: 4.8

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Gabriella Hassan New York, NY

It was a very thorough consultation! Clean lovely space and friendly staff. Mollie was amazing and took her time to explain everything to me.

5 years ago

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PH27

Excellent explanations of the process, very responsive to questions. Daphne, my care specialist was very thorough and customer-oriented.

5 years ago

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Kianna Kimpson Baltimore, MD

My experience with Daphne was amazing! Very knowledge, helpful, and quick! Super polite and understanding with my concerns. I completely recommend

5 years ago

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L. Parks Middletown, MD

WARNING: Do not fall for this. This type of treatment does not work for all cases even though they will convince you it will. And when it doesn't they will try and force you to keep redoing the treatment over and over and refuse to refund any monies. Also - the treatment itself is not easy. You will look ridiculous and not be able to talk properly. RUN!

5 years ago

Reply from Candid

Hi there. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Jun. 22nd, 2021

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Karolina Judd The Bronx, NY

Liv @ Noho was super helpful and explained everything in a lot of detail and offered great options! Super kind and accomodating

5 years ago

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Christina Wong San Diego, CA

I love the clear, easy to understand instructions. The app is very helpful for reminders and prompts for sending in the scans.

5 years ago

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Vincent Ciaramella Wethersfield, CT

The staff was attentive and friendly. Rickyah made sure I understood the treatment plan and made me feel comfortable throughout the entire process.

5 years ago

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Stanley D Hill Washington, DC

The staff was great Daphne was amazing very knowledgeable about the process and how the different packages can benefit the customers

5 years ago

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Julie Baier

Amazing technology and easy experience. Talented and hospitable group of professionals in the Atlanta studio made the experience pleasant.

5 years ago

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Jennifer Pannell Fayetteville, AR

Loving this. Cannot wait for the results. The steps are easy to follow and I don’t have to make appointments that interfere with work and family.

5 years ago

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Aubrey Thompson San Jose, CA

It feels like 2 weeks per aligner is high as the second week feels like a retainer. There should be a way to evaluate early the possibility of moving to the next step sooner.

5 years ago

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Bethel Ellicott City, MD

Lee at the Fairfax office was quite pleasant and very knowledgeable. I appreciate the information and the options. Love all the advance technology.

5 years ago

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A Chew Brooklyn, NY

The service is great! And everything is clean. If the insurance policy and FSA reimbursement can be clearer, that will be to great.

5 years ago

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Aharvey Atlanta, GA

Very positive experience. Kait & Ryan were very professional and knowledgeable and the cleanliness standards were top notch. Thank you!

5 years ago

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Alicia Grace Chester, PA

My experience was fabulous! The employees were magnificent and so helpful. I'm very happy that I chose to go with Candid.

5 years ago

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Jake Mack CA

Candid is completely misleading- not only are the 10-14 day period checks in not happening and are only a series of automated messages from “your orthodontist” without any ability to converse and ask questions, when I called the orthodontist office directly (after getting the run around from Candid customer service) they mentioned that it’s not even the orthodontist (a man) who reviews it but rather a woman. Candid was completely misleading in their advertising- I really wish I went with SmileDirect or somebody else. Absolute mistake. No wonder so many BBB complaints.

5 years ago

Reply from Candid

Hi Jake. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

May. 20th, 2021

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Fred Bullock Baltimore, MD

Saleem was very knowledgeable , helpful and courteous. He made my experience there easy and made my decision to get candid easy.

5 years ago

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Alex Cunningham Chesapeake, VA

Visited the Washington DC location and I was very pleased with the professionalism, cleanliness, and overall convenience of my appointment.

5 years ago

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Lauren Rockford, IL

Not happy with my teeth thus far. I was originally told treatment would be approximately 3-4 months, and am going on my 7+ month. The only tooth I wanted moved has yet to move, one tooth is now behind my front tooth, and my bite is now odd. I am almost done with my second set of aligners and know I will need another set of refinements. I am worried my teeth will not even be straight at the end and worse than when I started.

5 years ago

Reply from Candid

Hi Lauren. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

May. 17th, 2021

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Alyse Devos Marietta, GA

Customer service is nearly impossible to get ahold of. There are no follow ups. This is my third round of aligners. I have been doing this over a year and half. I do not feel like a patient I feel like a money pit. I will update this when done.

5 years ago

Reply from Candid

Hi Alyse. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

May. 13th, 2021

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Crysta Washington, DC

Great front staff, clean offices, amazing step by step process and explanation. Eased all my worries! Affordable with payment plans available.

5 years ago

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Greta Basdon Ellicott City, MD

Great customer service! It was informative. I appreciate the thorough presentation about the product. Looking forward to starting the process.

5 years ago

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Andrea Casillas Los Angeles, CA

Super fast, easy, and affordable! I like that they really take the time to explain every detail of the procedure and treatment.

5 years ago

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Bharadwaz Natti Hyattsville, MD

This is a review on initial scan that was in-office. The representative was knowledgeable and answered all my questions

5 years ago

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Melissa E Bloomfield, CT

Fast, simple and seamless. Therin was extremely knowledgeable and professional. The entire staff made the process feel stress free and enjoyable

5 years ago

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Scott Griffin Riva, MD

Great in office experience and very knowledgeable staff. And they took time to answer my questions specifically about health and monitoring.

5 years ago

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Jill Chicago, IL

My experience was fabulous! So easy and uncomplicated! Diane was amazing and so personable. I am so excited about getting my teeth straightened!

5 years ago

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Tatiana Hayakawa Wantagh, NY

Great, friendly, and informative I felt like all my questions were answered and the scans were taken properly. Love the team!

5 years ago

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Zifnab Reality -Bankersmith Roseville, CA

Overall, this is the first experience with Candid. Josh walked me through the setup process and helped me with the questions I had.

5 years ago

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Lorraine Fairfax, VA

I loved Melody, she was absolutely wonderful. My only issue is the there was no physical example to show me. That would be very helpful in the process.

5 years ago

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Krista Landgraf-Kaiser New York, NY

Great experience at the Rockville office. Super clean and super polite. Understanding that we arrived late (I have a 2 year old).

5 years ago

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Lissia C Queens, NY

I like that is affordable and you are working with certified orthodontist. I like that you don't need in office visits.

5 years ago

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Irene Stathis McKees Rocks, PA

Candid is the WORST company to go with. You get a bunch of automated messages instead of the personalized care they promise. I got to the end of my treatments and my teeth were NOT FULLY ALIGNED. I was told to do another impression and send it it. I HAVE BEEN WAITING 2 MONTHS FOR THEM TO FINISH REVIEWING IT AND GIVE ME MY FINAL TREATMENT PLAN. Every time I talk to support about this I get the same LIE that it's under final review and that I should receive an update within a week - the update NEVER COMES. DO NOT WASTE YOUR MONEY - CANDID IS FULL OF LIARS AND THIEVES.

5 years ago

Reply from Candid

Hi Irene. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Apr. 19th, 2021

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Michele Ragonesi Minneapolis, MN

Had a great initial consultation with Brooke on the upper east side location, I look forward to start my candid treatment.

5 years ago

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Daniel Taylor Southaven, MS

So far, the communication has been very thorough and friendly, leaving no questions about the services provided or how to proceed further.

5 years ago

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Kerry Piersig Palo Alto, CA

Super easy to follow. As a person with 30 years of orthodontic experience I find it nice that I don't feel the need to worry.

5 years ago

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Nell Block Chicago, IL

the employees are amazing here, they are personal and friendly and extremely helpful and patient. OMG shoutout to Diana C. and Avery !

5 years ago

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Rohan Alembla Ellicott City, MD

The staff was incredibly kind. The facility is amazing and the marketing approach in the office was very informative and interesting. Rockville, MD

5 years ago

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Luis Marquez Miami, FL

Patrick was very helpful and professional. I felt like I was in good hands with Candid. They covered all information perfectly!

5 years ago

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Azaria McWhorter Chicago, IL

My experience was excellent! I was able to come in on my day off and get my teeth diagnosed for treatment in under an hour.

5 years ago

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Tara ,

Share was wonderful and patient with me. She took the time to explain everything to me and answered all of my questions.

5 years ago

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Fahad Manhasset, NY

Very great place and the people who work at candid very professional I love it and definitely recommend this to other people

5 years ago

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wbd Columbia, MD

Great experience at the DC location. The staff was friendly and attentive. Great explanation of the product and process.

5 years ago

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Emily Alexandria, VA

I had a really great experience at the candid office in Fairfax! Everyone was super nice and the process was really quick and easy.

5 years ago

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Jill Rockville, MD

Rockville Office - Very good experience. Lee was very helpful and informative about explaining the whole process. Would recommend.

5 years ago

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Fauzia Khan San Jose, CA

Great staff at the San Jose office. Process was explained with good detail and safety protocols In place. Can’t wait to start treatment!

5 years ago

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Tony Lynnwood, WA

Haven’t finished my journey with candid, but so far the start has been very good. My coordinator Jared, is very helpful and does their job well

5 years ago

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Judah Van Zandt ,

I appreciate the attentiveness that all of the employees have shown so far. Everyone seems really invested in doing a good job.

5 years ago

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Rhina Aguilar Fort Lauderdale, FL

Patrick was great! Super helpful and very informative. Taking the time to walk me through the whole process was very much appreciated.

5 years ago

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Lexie Malam ,

So far my experience has been completely seamless. It gives me confidence that my future experience straightening my teeth will go well.

5 years ago