Name: First American Home Warranty
Rating: 3.9

star star star star star_border

Cindy

Good customer service. Timely is processing claims.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star_border

Thomas Green

They tried to fix my radiant heat and did fix my dishwasher

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star_border

Samuel Novotny

They dont cover labor for fixing or replacing water tank

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star_border star_border

Carl

They blew our last service request and sent two companies out

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star_border

Mauricio Ocampo ko

Great Services and fast problems resolved !

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star_border

Bill

Do not cover everthing you say you do cover in your plan.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star_border

Linda

Respond quickly. Pay the bill- no problem

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star_border star_border star_border star_border

Damontra Napoleon New York, NY

MY WATER HEATER WENT OUT ON DEC 16TH AND IT IS JAN 16TH NOW AND THEY STILL HAVE NOT FIXED MY WATER HEATER

6 years ago

star star_border star_border star_border star_border

Joanna Midland, TX

The worst company I've ever dealt with. Never want to pay for anything, so after paying $75, nothing gets repaired.

6 years ago

star star star star star_border

Bill

So far so good..per visit charge a bit too steep , $75..

7 years ago

Reply from First American Home Warranty

Thank you Bill for your feedback and for choosing First American!

Mar. 22nd, 2019

star star_border star_border star_border star_border

ulises jaramillo Oxnard, CA

Do not buy a warranty through this company, they are the worst every claim gets denied.

4 years ago

star star_border star_border star_border star_border

Ramirez Oscar Los Angeles, CA

don't trust this company i'm submit a claim and they don't cover no reason to be decline

6 years ago

star star_border star_border star_border star_border

William McKay

We have had a tankless water heater leak for 43 days and are still waiting for a replacement.

6 years ago

star star_border star_border star_border star_border

Rene Ramirez Harlingen, TX

False Advertisement. Non Trustworthy> DO NOT get them as your Home Warranty Protection Plan.

6 years ago

star star_border star_border star_border star_border

Lois Austin, AR

Horrible. Do not use good contractors. Have been waiting a month on parts for a dishwasher.

7 years ago

Reply from First American Home Warranty

We have reached out to the consumer directly requesting for the information.

May. 20th, 2019

star star star star star_border

Armando Espinoza San Antonio, TX

They were reliable and answered any questions

4 years ago

Reply from First American Home Warranty

Armando, Thank you for taking the time to write a review about your recent service. It is awesome to hear the team was reliable and able to resolve your issue. We will continue to be here for you should you need us in the future.

Oct. 29th, 2021

star star_border star_border star_border star_border

TP Charlotte, NC

I have been a client close to 3 years, and each year the service gets worse.

4 years ago Edited March 28, 2022

star star_border star_border star_border star_border

anita morrison Colorado Springs, CO

In a very poor situation with First American, Poor coverage for existing claim.

5 years ago

star star_border star_border star_border star_border

Virginia

POOR SERVICE IN COMPANIES THEY RECOMMEND TO COMPLETE REQUESTS

6 years ago

star star_border star_border star_border star_border

GMS Johnson City, TN

They do not replace items that break even if they are under warranty.

7 years ago

star star_border star_border star_border star_border

Deanna Thompson Hemet, CA

Don't waist your money your stuff will never get fixed weeks with water

7 years ago

star star_border star_border star_border star_border

Joseph Carper Oregon, OH

Poor customer service and a rip off!!!!!

5 years ago

Reply from First American Home Warranty

Hello Joseph,

We would like to apologize for any inconvenience you may have experienced during the handling of your claim. Please be advised, we contacted you to discuss your concerns but was unable to reach you therefore, we left a message. At this time, it is requested that you contact us at your earliest convenience.

Thank you.

Aug. 11th, 2021

star star_border star_border star_border star_border

Hailey Phan Houston, TX

They tricked me and they didn't Repair my Air conditioner.

7 years ago