Name: First American Home Warranty
Rating: 3.9

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Verified Customer

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Carolyn Taylor

Had very little need for use fortunately.

6 years ago

Reply from First American Home Warranty

Hi Carolyn, we look forward to servicing you in the future.

Feb. 27th, 2020

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Minerva Alaniz Lubbock, TX

because First American did not cover the last repair.

7 years ago

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Nichols

Very long wait to get someone out to do repairs. Poor communication

7 years ago

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Carla Nicholson/Brading

called for service on our AC unit no every called me to schedule an appointment was never fixed

7 years ago

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Anthony Cedar Hill, TX

Only problem is that some of the repairs have not been completed.

7 years ago

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Robert

It takes forever to get claims resolved!

7 years ago

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Anthony

Take them to long to get parts for there customers

7 years ago

Reply from First American Home Warranty

Hi Anthony. We can understand your frustration, however, we are not a supplier so we rely on them to provide us with parts when needed. We apologize for any inconvenience.

Jun. 4th, 2019

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Daniel Whitt Atlanta, GA

Customer service give off a "you're a sucker" vibe when asking about items in question. Submitting request to completion takes way to long. It has been pending for weeks.

5 years ago

Reply from First American Home Warranty

Hello Daniel. We have reached out to you for additional information.

Aug. 10th, 2021

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Deonte Dawson Raleigh, NC

Its been 2 days since I have requested service on my washer and I haven't received any response at all from First American Home Warranty.

5 years ago Edited September 14, 2021

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Mom of 3 Signal Mountain, TN

Worst experience with a company that I have ever had!! Do not give these people your money!! 13 days without air and they will not help in any way... completely absurd

6 years ago

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Robyne E Crews Hill Hagerstown, MD

This company has a very poor response time . Twice I called them and requested service. Both times I had to cancel the claims because the vendors never responded to me.

6 years ago

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Jeff

Quick and efficient . Service is scheduled right away with quality companies.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Jongphil Kim

The technician arrived on time, my broken part was fixed timely.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Gladys

They been great so far, on time and give exact date and time.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Grant Douglas

Speed of taking care of claims and the worry that it takes off my shoulders.

6 years ago

Reply from First American Home Warranty

We are glad your claims were resolved quickly Grant. We look forward to servicing you again in the future.

Jul. 10th, 2020

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LeRoy E. Ownbey

They do a great job.Always send top rate companies to ur home.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Adam San Carlos, CA

This company is horrible. They don't respond and they send you in endless loops while they delay either getting repairs done or delay in reimbursing you.

7 years ago

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Cathy Martin Kansas City, MO

I’ve been paying this company nearly $800 yearly for covered items and I filed a claim for repair of my air conditioning unit on 5-28-19 that has still not been repaired.

7 years ago

Reply from First American Home Warranty

Hello Cathy. We apologize for any inconvenience you may have experienced. We are aware that you have an appointment for today to replace your air conditioning system. Thank you.

Jul. 2nd, 2019

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Paige Austell, GA

I wish I could rate them in the negative horrible company horrible customer service are ready and willing to make you wait if no resolve. I will never use them again.

7 years ago

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ajgarza1201 Beeville, TX

Pretty good experience with this company they are fast to get claims started and completed.

7 years ago

Reply from First American Home Warranty

Thank you for your feedback Ajgarza.

May. 31st, 2019

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Marie Henderson, NV

Quick to respond and fix the problem. Neat-clean-professional!

7 years ago

Reply from First American Home Warranty

Hi Marie. Thank you for your review.

May. 31st, 2019

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Warren Sawicki Madison, MS

Contractor was on time, respectful and corrected the problem

7 years ago

Reply from First American Home Warranty

Hi Warren, thank you for your review.

May. 23rd, 2019

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Colin

Quick response, efficient, prompt service. Couldn't have been better.

7 years ago

Reply from First American Home Warranty

Thank you Colin we appreciate your review and look forward to servicing you again in the future.

May. 10th, 2019

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Steve Newman Murrieta, CA

Ease of making appointments - followup- good- now if we can get out dryer repaired or replaced.

7 years ago

Reply from First American Home Warranty

Hi Steve. Thank you for your review. We appreciate it.

Apr. 19th, 2019

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Missi Fresno, CA

They have been great so far. Very friendly, great follow up.

7 years ago

Reply from First American Home Warranty

Hi Missi. Thank you for your review. We appreciate it.

Mar. 8th, 2019

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Belinda Sunnyvale, CA

Our water heater is leaking this morning and called right away to get an contracter to diagnose. they promised will be in touch within 3 hours but no one called me at all.

7 years ago

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Verified Customer

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Jarrett Porterfield Morgantown, WV

Very poor customer service. Extreme delay in service calls.

4 years ago

Reply from First American Home Warranty

Jarrett, Thank you for sharing your review. We take all feedback provided to us seriously, as it helps us to make changes where needed. We hope the next time you may need us, you will give us another chance to meet your needs.

Jan. 12th, 2022

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Verified Customer

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John Doe

Their overseas service center is difficult to work with

4 years ago

Reply from First American Home Warranty

John, Thank you for sharing your review. We appreciate all feedback received, as it allows us to see if there is a need for improvement in any area of our service. We hope that any questions you may have had were answered. If not, please reach out to us directly and we can assist.

Dec. 21st, 2021

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Verified Customer

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Vitalii Manteca, CA

True and fair feedback, integrity and truthworthiness

5 years ago

Reply from First American Home Warranty

Vitalii, Thank you for your review.

Oct. 18th, 2021

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Verified Customer

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Sandra Andrade Dallas, TX

ice maker still not working, this will be the 3rd service time

5 years ago

Reply from First American Home Warranty

Hello Sandra,

First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that contractor The Appliance Fix has been approved to replace the ice maker to your refrigerator. Please be advised, The Appliance Fix will contact you directly to schedule a mutually convenient appointment once the ice maker arrives to their office.

Please be advised, First American considers your claim pending.
Thank you

Apr. 29th, 2021

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Verified Customer

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Shari Van de Vrugt Menifee, CA

They find a way to take your Money and Not cover you appliances

5 years ago

Reply from First American Home Warranty

Thank you for sharing your feedback with us. We certainly do our best to ensure overall satisfaction for our customers. It is our goal to provide our customers with a successful resolution. We hope the next time you may need us, you will give us another chance to meet your needs.

Oct. 18th, 2021

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Verified Customer

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Dr Sinha Houston, TX

Last 2 plumbing problems were not solved and found a way to refuse

5 years ago

Reply from First American Home Warranty

Hello Dr Sinha. We are sorry to hear about this. We have messaged you for additional information.

Apr. 17th, 2021

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Verified Customer

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RV Corpus Christi, TX

Failed to provide adequate services and quality technicians

5 years ago

Reply from First American Home Warranty

Hello RV. We are sorry to hear about this. We have messaged you for additional information.

Apr. 17th, 2021

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Verified Customer

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Sue Ainscough Chattanooga, TN

Job was left undone called another plumber to finish job

5 years ago

Reply from First American Home Warranty

Hello Sue,
First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate that First American requested you to submit your contractor’s invoice for review. Once received, First American will review and proceed accordingly.

Please be advised, First American considers your claim pending.
Thank you

Feb. 26th, 2021

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Verified Customer

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Jeff Northridge, CA

Poor vendors, no follow-up on service, 45 minute wait times on the phone.

5 years ago

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Verified Customer

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Silver

getting the run around on trying to find out what I had to pay for.

5 years ago

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Thomas E Fulmore

Job incomplete. Freezer is still leaking. Rubber not closing the door

5 years ago

Reply from First American Home Warranty

Hello Thomas,

We would like to apologize for any inconvenience you may have experienced during the handling of your kitchen refrigerator claim. Upon review, you confirmed the kitchen refrigerator was repaired on or around January 4, 2021. As such, First American considers your claim closed.

Thank you.

Mar. 11th, 2021

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Verified Customer

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Lynda

Poor customer service and poor timely repairs. Limited resources for repairs.

5 years ago

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Beatrice Benavides

Refused to approve a repair n took 4 to 5 days on a request

6 years ago

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Michael Scott

Poor quality, poor customer service, poor subcontractors that do the work

6 years ago

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Robert Boyd

Never finished the job that we put in for.

6 years ago

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letty Las Vegas, NV

always on hold for 1 hour then another wait for 30 min in the pass 3 weeks

6 years ago

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David

Poor response to claim resolution. Poor communications

6 years ago

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Verified Customer

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Ralph Monterosa

I have an oven that was broken since November. It is still broken.

6 years ago

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Mary Galford Las Vegas, NV

Nothing was fixed called out for issues that never got fixes

6 years ago

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Kathy Norman Yucca Valley, CA

iT ALWAYS TAKES MORE THAN ONE TECH TO FIX THE PROBLEM.

6 years ago

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Steve Gladu

I'm getting scammed by the technicians they choose.

6 years ago

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Mohamed

Unable to providers necessary contractors

6 years ago

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raymond neese Redlands, CA

Do not stand behind warranty & contracts with poorly rated company!

7 years ago

Reply from First American Home Warranty

We appreciate your feedback and look forward to being able to address your concerns directly with you.

Nov. 6th, 2019

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Verified Customer

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cheryl jaekle

Because they dont do good business . Their trustworthiness is lacking

7 years ago