Name: First American Home Warranty
Rating: 3.9

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Rebecca Lloyd Houston, TX

I put in a request for my air conditioning to be repaired. It is 100 degrees today and they are telling me I can get it repaired until tomorrow. They are terrible. I will call a service tec and cancel my service. Their option is to give me 150.00 towards a 500.00 portable air conditioner. Who can wait 48 hours in 100 degree weather.

7 years ago

Reply from First American Home Warranty

Hello Rebecca,

We would like to apologize for any inconvenience you may have experienced during the handling of your claim. Please be advised, you informed First American that you has your air conditioning system repaired. As such, we requested a copy of your contractor's invoice for review but you declined to send it in. At this time, your claim is considered closed.

Thank you.

Aug. 6th, 2019

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Paul Medford, OR

Working with this company has been the worst experience I’ve ever had. All the previous complaints are exactly what I have gone through as well; non-communication, sending inexperienced technicians, poor customer service and delaying of jobs. I work in real estate and so I tell everyone I know to avoid FAHW.

7 years ago

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Tri Marietta, GA

Just three words: The worst company! They are always trying to find reasons to not help you! I made three service requests and had a common result: not in my coverage for some stupid reasons like rat bites, outside the house ... DON'T WASTE YOUR MONEY LIKE ME.

7 years ago

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Janine levin Scottsdale, AZ

Terrible, terrible, terrible. Best they could offer when air-con went out for over a week in the AZ Summer was $50 for a fan. The company are aware of heart issues that the tenant has but refused to budge on their fan offer. When asked for a cheap hotel they flatly refused. Don’t do it, this company is a rip-off.

7 years ago

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AWN Taylors, SC

They send out the most poorly-rated companies to do work. They will find EVERY excuse not to cover expenses. We are in the middle of a huge repair bill caused by one of their contractors, and no one is taking responsibility. DO NOT USE THIS COMPANY.

7 years ago

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victor elliott Manteca, CA

This company is a waste of time you give them money pay for contract then they ask money from you to send a free contractor out to look at it. Then they split hairs when it comes to what they cover they have a word in there contract that says " all other" another words if we dont want to cover it we dont have to unless its cheap for them

7 years ago

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Traci Browning Duncan, SC

My experience has been horrible. I filed a claim to get my AC unit repaired. Its been 2 months and it still is not working. Customer service is not helpful. It is way too hot to have to wait so long to get a service repaired.

7 years ago

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Sunil Mahbubani Chino Hills, CA

This is the WORST Home Warranty company I've dealt with and would HIGHLY recommend individuals ready this to not sign up with them. I've been dealing with a nightmare in order to get my issue resolved and I've escalated this to through so many Claim Resolution Experts and this has gone no where.

7 years ago

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K Maily Flora, MS

Horrible customer service! Complaints against companies go unaddressed even though they say they do. Don’t ask for any documentation for payments made or services rendered because you will not receive. I would give 0 stars if available. Run around big time!

7 years ago

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Steve Corona del Mar, CA

Pool heater broke and repair contractor took care of the problem as agreed for $75 fee. Worked out great

7 years ago

Reply from First American Home Warranty

Hi Steve. We are glad to hear that your pool heater was repaired. Thank you for choosing First American.

May. 31st, 2019

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Dianna McKie Mooresville, NC

Been dealing with the same issue for almost a year with no resolution. Multiple opinions. I would recommend finding a different home warranty company to work with. Apparently they just try break you down so bad that you just give in and have to walk away from what is right. So sad.

7 years ago

Reply from First American Home Warranty

We have reached out to the consumer directly requesting for additional information.

May. 23rd, 2019

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Tami Pannell Kingston, GA

Great company to take money off your credit Card and continue to do so after you Cancelled your account the previous month!!!!! I called and they argued the point they can continue to do so until they get it cancelled at their end!!!!

7 years ago

Reply from First American Home Warranty

We have reached out to the consumer requesting additional information to review her claim.

May. 16th, 2019

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Frank Arnold Boerne, TX

Have not had any claims recently. Only concern when used is that some of the vendors sent out do not appear to be the most knowledgeable.

7 years ago

Reply from First American Home Warranty

Thank you Frank for your review.

May. 20th, 2019

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Eri Encinitas, CA

DO NOT USE THIS COMPANY THEY WILL RIP YOU OFF. We have a contract with this company. Our water heater went out. The contractor said it needs to be replaced. A technician was finally dispatched 5 days later. Now their saying we need to pay $800 out of pocket to bring it up to code. What a joke. This company belongs on American Greed.

7 years ago

Reply from First American Home Warranty

We have reached out to the consumer directly requesting for additional information.

May. 6th, 2019

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Brent Eischen Cary, NC

First claim...denied. My garage door belt broke and they sent a technician out. The tech confirmed the break and found a broken hinge and a few cracked hinges and stated that the hinges could have contributed to the belt break. Claim denied 100% stating I should have done proper maintenance. Wont even pay for the belt!

7 years ago

Reply from First American Home Warranty

Hi Brent. We appreciate your feedback and have reviewed your concerns regarding your claim.

May. 7th, 2019

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Jose florez St. Petersburg, FL

Bad poor service they don’t comply with contract, not enough explanations in coverage and on top of that you still have to pay their service fee for nothing, I needed to replace a part of water heater where contract says that all Parts are covered and at the end they said is not covered.

7 years ago

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Tony Jefferson Lawrenceville, GA

Please don’t ever use this company they are a SCAM. You get poor quality service from repairmen and the company. Customer service representatives are rude and don’t answer questions. They only want your money and don’t have any authority to help. They try to delay hoping you will give up.

7 years ago

Reply from First American Home Warranty

We have responded to the consumer directly and are awaiting for additional information in order to review his claim.

Apr. 24th, 2019

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Janet Reese San Rafael, CA

I had a difficult time with my last replacement request in getting a contractor to come and do the repair. It was 2-3 weeks before anyone was able to come.

7 years ago

Reply from First American Home Warranty

Hi Janet. We are sorry to hear about the experience you had with your claim. We have since responded to you via private messaging. Thank you.

Apr. 19th, 2019

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Devra Castle Helendale, CA

I like not having to find a repairman and having someone stand behind me if they do bad work-I like the ease of doing requests on line

7 years ago

Reply from First American Home Warranty

Thank you Devra for your review.

Apr. 17th, 2019

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Jon Palm Springs, CA

I thought everything was fine, except, I am having a different issue caused by the repair. I have left messages for the sales rep and the warranty company with no response.

7 years ago

Reply from First American Home Warranty

Hi Jon. Thank you for your review. We will be reaching out to you directly.

Apr. 15th, 2019

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John Laguna Niguel, CA

They have done everything possible to avoid fixing a broken water heater. Over one week, and we still have no hot water. They only make more, and more, excuses, and lies. Avoid at all costs! Read their yelp reviews for more horror stories.

7 years ago

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Steven Arcadia, CA

Don’t use this company, they won’t fix any thing they should cover. They ‘ll send some one without license and unprofessional to your house and take look it with out fix any thing and tell you that they can’t fix it and ask you to signed the papers and send you the bill

7 years ago

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Jamie Newton Rockville, MD

This warranty company is nothing but a third wheel for a potential solution to your problem. Do youself a favor, look up and call you own specific repair person uourself. Leave this so called legal, third wheel, scam artist of a company alone.

7 years ago

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Robert Briggs Clovis, CA

They did nothing but delay,delay the replacement of our oven! The service provider came out but couldn't wire it in. I had to call another person to put in the neccessary box and just had him go ahead and install the oven! Now let's see if AHW reimburses me the $200 It cost me!

7 years ago

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Don Kendrick Austin, TX

worst company i have ever experienced! I have filed several claims with this company. i received an email aknowledging the filing of my claim and inviting me to call which i did. This was three weeks ago. ive never received a return call or email giving me the status of my claim.

7 years ago

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Susan Hutchinson Fort Worth, TX

Could not send a plumber who could fix a toilet. All calls appear to be outsourced and communication is very difficult. Getting someone to resolve a problem is impossible as in my case. I had to use my own plumber and still have not been reimbursed as we agreed. I advise to stay away from this company.

7 years ago

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Em P Colleyville, TX

Worst customer service ever. No corporate phone number. You get to speak with someone in the US when signing up and after that never again. Their El Salvador call center SUCKS. their repair vendors hate them. They consistently put their customers last in line to service. Don't just run away from these losers RUN AWAY FAST

7 years ago

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Jerry Bennion Independence, MO

Does not do what they advertise. Was unable to provide service on emergency situation. Stated that they refunded one months fee, but there has been no refund. Not an honorable company from my experience. In fact I am looking in to filing suit .

7 years ago

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jyoti Exton, PA

First American Home Warranty has been a nightmare for us. I will NOT recommend them to anyone. The contractors does not respond to request right away. You have to keep calling them. One they assign a contractor, we are at the mercy of the contractor. Save yourself the extra headache and GO FOR ANOTHER WARRANTY COMPANY

7 years ago

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Preet Kaur Hundal Placerville, CA

First American Home Warranty has been a nightmare for us. I would NOT recommend them to anyone. They double charge on service fees, they dont respond to request right away. You have to keep calling them. The staff is very unprofessional. Save yourself the extra headache and do not give them your business.

7 years ago

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tom jenkins El Paso, TX

had a plumbing emergency on a Sunday morning...attempted to call First American...was put on hold...never answered...I had to contact a plumber....asked First American for partial reimbursement...they refused...I have been a loyal customer for 5 years....I'm finished with First American and would definitely not recommend....

8 years ago

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Scott Acworth, GA

Contractor doesn't contact me twice and I wait for them to find another contractor only to be told they won't switch contractors to one that will actually call me back. HORRIBLE customer service. I was actually told not all employee know the correct information when they tell me what is covered. I would never use them again.

8 years ago

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Elvin McCurdy Rowlett, TX

My experience has been terrible. I reported a claim during early February. As of March 19, I am still waiting for the First American to instruct the contractor to come out and evaluate my claim which the warranty says is covered.

8 years ago

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Billie Sue Gauger Leavenworth, KS

Waiting two weeks to get a hot water tank replaced while water is leaking in my basement is unacceptable. Ive had to make several phone calls and they dont care. On top of it i have to pay over $500.00 because codes have changed and it has to be modified.

8 years ago

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Luis Cardenas Houston, TX

-5 Stars... Stay away from this company! They will pay 5% of the total cost of whatever breaks in your home. The out of pocket you will pay is astonishingly high.. Run away and don't look back. You're better off not having insurance, than getting into a contract with these thieves!

8 years ago

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Joyce Tatro-Manes Haddonfield, NJ

I have had TERRIBLE customer service with First American Home Warranty company. I have NEVER had a smooth experience with ANY of the FIVE TIMES we have had to call with major problems in our new house. I have NEVER had a contractor call me to schedule an appointment. I have had to beg and plead to get them to do what they are supposed to do.

9 years ago

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Luke Swierczynski Franklin, MI

I received this home warranty when we purchased our home. Had to pay a service fee for them to confirm the same thing a separate contractor stated when our heat exchange cracked. First they denied it, and then offered to replace it with a lesser model. Would not recommend this company. We switched to another provider that allows us to use any company we choose to complete the work or diagnose the issue.

4 years ago

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cj thor Greenville, SC

Used this Home Warranty Company for one of our homes..... What a joke ! Came out to repair a water heater and tried to nickel and dime me out of $400 in above warranty coverage limit charges. Terrible customer service. Never would I recommend this company to anyone !

4 years ago

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Verified Customer

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William Current Jr. Kennedale, TX

I was sent 3 contractors at 3 different times to try to resolve my issue and none were able to0 for the lack of

4 years ago

Reply from First American Home Warranty

Hello William. Our records indicate you placed a claim on February 16, 2022, for your refrigerator not cooling. First American dispatched an independent contractor’s, Goodman Home Solutions Inc., Texas Express Appliances Corp and Nana services Inc., who attempted repairs to the unit however the unit was not working properly.

On March 19, 2022, you contacted First American and informed us that you contacted the manufacturer as your refrigerator is about 5 years old and the parts only are under manufacturer warranty. The manufacturer contractor completed repairs and you paid them for labor. As a gesture of goodwill, First American refunded the $85 service call fee.

As of March 25, 2022, First American attempted to contact you to request a copy of the paid invoice from LG to be further reviewed. First American apologizes for any inconveniences you have experienced. First American is awaiting the requested information.

First American considers this claim pending.

Mar. 25th, 2022

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Verified Customer

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Diane Kavanagh Half Moon Bay, CA

Never used them but once. Then didn t cover appliance because it was old and said mold was problem

4 years ago

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Verified Customer

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Regina Ford Anaheim, CA

They've been prompt in the services provided to me.

4 years ago

Reply from First American Home Warranty

Regina, It is always great to hear when our customers have a fantastic experience with us!

Feb. 16th, 2022

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Verified Customer

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Awilda Ortiz Lima, OH

They truly help you in a reasonable amount of time

4 years ago

Reply from First American Home Warranty

Awilda, Thank you for letting us know about your experience!

Feb. 1st, 2022

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Verified Customer

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Jennifer J Jones Pflugerville, TX

Friendly service from staff & service repairman

4 years ago

Reply from First American Home Warranty

Jennifer, Thank you for your review. It is wonderful to hear when our customers are provided with great service!

Feb. 1st, 2022

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Verified Customer

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Kenneth Eversole Dublin, OH

Because the contractors that they've sent to my home are not knowledgeable

4 years ago

Reply from First American Home Warranty

Kenneth, Thank you for your review. We are disappointed to hear that you have felt that the contractors servicing your claim were not knowledgeable. We do take pride in who we partner with and always welcome feedback so we can ensure we are providing our customers with the best service possible. We hope the next time you may need us, you will give us another chance to meet your needs.

Jan. 18th, 2022

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Verified Customer

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Gene Wagnon Centerton, AR

When things are not smooth; communication is lacking

4 years ago

Reply from First American Home Warranty

Gene, Thank you for taking the time to leave us a review!

Jan. 12th, 2022

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Verified Customer

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Valeri Reynolds Lebanon, PA

Major issues getting updates from both the service person and First American Home Warranty.

4 years ago

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Verified Customer

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Kendra Avenell-Hernandez Eugene, OR

They contract companies that hurt their business.

4 years ago

Reply from First American Home Warranty

Kendra, Thank you for sharing your comments with us. We do complete internal surveys as well as monitor feedback on our contractors. We want to ensure we are providing our customers with the best service possible and welcome you to complete these surveys and provide us with feedback after your service. We look forward to being there for you, should you ever need us again.

Dec. 30th, 2021

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Verified Customer

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Christina Henke Jersey City, NJ

I had to use warranty. It was easy and fast.

4 years ago

Reply from First American Home Warranty

Christina, We’re grateful for your kind review!

Dec. 29th, 2021

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Verified Customer

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Larry Lowe Winter Garden, FL

Timely and quality work. You can count on them.

4 years ago

Reply from First American Home Warranty

Larry, We appreciate you taking the time to share your review with us!

Dec. 14th, 2021

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Verified Customer

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Brenda Berkeley Springs, WV

Took a while for us to get our HVAC system last summer when it was really hot

5 years ago

Reply from First American Home Warranty

Hello Brenda. We appreciate your feedback.

Jun. 8th, 2021