Name: First American Home Warranty
Rating: 3.9

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Thomas Humble, TX

Very easy to work with and they have a great group of contractors who are honest and reliable.

6 years ago

Reply from First American Home Warranty

Thank you Thomas for your review

Jun. 25th, 2019

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Sundar Ganesh Bothell, WA

The worst Service you you will ever come across , there is nothing g covered as part of home warranty there is always nothing covered it’s better to live without First AM in peace.

6 years ago

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Steven Marietta, GA

My AC has a problem...they sent a contractor and said nothing wrong...now the AC stops working...but they still try to collect $75 service fee for not servicing...

7 years ago

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Tyrone Midway, FL

When I had a problem with my A/C and dryer at the same time my coverage kick in no questions ask

7 years ago

Reply from First American Home Warranty

Hi Tyrone. Thank you for your review.

Jul. 1st, 2019

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Mario camacho Indianapolis, IN

DO NOT GET THIS WARRANTY....I’ve been trying to get the AC repaired. Now it’s going on a month and they keep on switching contractors but no repair yet. Worse company I’ve dealt with.

7 years ago

Reply from First American Home Warranty

We appreciate your feedback and look forward to being able to address your concerns directly with you.

Jun. 27th, 2019

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Paul Grady Greenback, TN

Very good and reliable service with excellent response to requests for needed repairs.

7 years ago

Reply from First American Home Warranty

Hi Paul, thank you for your review! We appreciate it!

May. 31st, 2019

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Jerry Victoria, TX

American Home Warranty stayed on top of my water heater problem as soon as I contacted them.

7 years ago

Reply from First American Home Warranty

Hi Jerry, thank you for your review.

May. 31st, 2019

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Nivi Norristown, PA

The worst customer service anyone can have. Their customer service reps do not know how to talk. Its based outside USA. They have no sense of customer service. They use bad contrators so they dont have to pay a lot

7 years ago

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Anita Chula Vista, CA

Wonderful service and very nice people. I have been telling my friends how you guys rock

7 years ago

Reply from First American Home Warranty

Hi Anita. Thank you for your kind words. We look look forward to servicing you again in the future.

Apr. 16th, 2019

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Barney Anaheim, CA

Bad service from First American Home warranty, they send companies that don't know how to fix problems covered in their warranty. When contacting main office you get nothing solved. I will not renew with them.

7 years ago

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Manjola Plaku Katy, TX

Is not worthy to pay for. Still my dishwasher is not fixed yet more than 2 months already, bad customer service. They want to pay the Technician my myself and reimbursing my money

7 years ago

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Terri Lyn Zucker San Mateo, CA

Horrible and more horrible. Sent inept, lyng contractors, stupid employees who did not read online messages, refused all replacement of items with bogus excuses. Their neglect is pure evil.

7 years ago

Reply from First American Home Warranty

We have responded to the consumer directly requesting for information.

May. 20th, 2019

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ANDRE Norcross, GA

CLAIM FILED NOV FOR FRIDGE, MICROWAVE, DISHWASHER AND STILL NOT FIXED. THEY DEDUCTED FROM MY CLAIM A 2ND OPINION WHICH WE DIDN'T NEED AND THAT TOOK MONEY FROM THE REFRIGERATOR BUYOUT THEY OFFERED ME.

7 years ago

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Ann Knoxville, TN

Don't use this company. Your out of pocket expenses is much more than what they pay out . I replaced a gas water heater. They don't go into detail as to what they don't cover before u take out the policy

7 years ago

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Matthew Chester San Antonio, TX

Problem: The furnace is stuck on and it's 86 degrees in my child's bedroom. Response from First American: Best we can do is hook you up with a space heater...... Trash company, Waste of Money, Horrible Customer Service

7 years ago

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Cynthia Courtney El Paso, TX

Our washer broke on 5/7. It's 6/12 And we still don't have a replacement. We call and call but never get calls back. We're at the point where we may have to pursue litigation to get them to honor their warranty.

8 years ago

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Justin Wray TX

FAHW is a dysfunctional company. I have made several claims that have been either denied or had significant problems. Several days ago I spent 3 hours on the phone to get it straitened out.

9 years ago

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Verified Customer

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E. Fomtana Petaluma, CA

Been 5 months since claim, problem not fixed.

4 years ago

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Verified Customer

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MATTHEW G SCHAAF Temperance, MI

No issues with First American but some of the contractors are horrible

4 years ago

Reply from First American Home Warranty

Matthew, Thank you for being a valued customer. We do complete internal surveys as well as monitor feedback on our contractors. We want to ensure we are providing our customers with the best service possible and will share your comments with our team to ensure our quality of service meets our customers’ expectations. We hope the next time you may need us, you will give us another chance to meet your needs.

Mar. 10th, 2022

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Verified Customer

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Philip Hermiz El Cajon, CA

Because the contractor during his visit to fix my wash machine didn't do anything.

4 years ago

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Verified Customer

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Tim Taylor, MS

Initial claim with heater was a struggle

4 years ago

Reply from First American Home Warranty

Tim, Thank you for sharing your comments with us. We are disappointed to hear that you had some issues resolving your initial claim. We hope the next time you may need us, you will give us another chance to meet your needs.

Dec. 29th, 2021

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Verified Customer

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Carol c Gilroy, CA

Dishwasher defective. No information on when it will be replaced

4 years ago

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Verified Customer

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James Adams Fernandina Beach, FL

Poor telephone help from untrained representatives.

5 years ago

Reply from First American Home Warranty

Hi James. We appreciate your feedback. We have messaged you for additional information.

Apr. 23rd, 2021

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Verified Customer

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Mahin Northridge, CA

They alway make an excuse not to fix things properly.

5 years ago

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Verified Customer

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Kemery Berry Douglasville, GA

Non-covered charges billed to me in addition to the service call fee

5 years ago

Reply from First American Home Warranty

Hello Kemery. Our records indicate you placed a claim on March 4, 2021, for your garbage disposal having a leak. First American dispatched an independent contractor, J & S Mechanical, to diagnose the failure. The contractor replaced garbage disposal as of March 5, 2021.

On April 7, 2021, First American contacted you to discuss the non-covered charges you indicated in this review. You advised you were unaware faucets are not covered per your contract. You were advised you can find this information on your contract under Plumbing, Not Covered.

Please be advised, First American considers your claim closed. Thank you.

Apr. 7th, 2021

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Verified Customer

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Rick Nakagaki Orting, WA

I‚Äôve got 2 quotes and I‚Äôll take the lower price but they won‚Äôt call me back!

5 years ago

Reply from First American Home Warranty

Hello Rick,
First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate that your garage door opener claim was cancelled as your independent contractor repaired the unit.

Please be advised, First American considers your claim closed.
Thank you.

Mar. 3rd, 2021

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Verified Customer

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Jennifer Keller Aliso Viejo, CA

Because your system for getting things repaired is horrible.

5 years ago

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Verified Customer

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LaNell Morold Plano, TX

They rarely cover expenses. They charged over and above.

5 years ago

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Verified Customer

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Sue Simpsonville, SC

Two of my three requests could not be fulfilled.

5 years ago

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Verified Customer

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Jose Martir Magnolia, TX

3 Company, but their CS needs to improve

5 years ago

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Verified Customer

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Joel C Buehler-Werline Redwood City, CA

Took way too long to replace water heater

5 years ago

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Verified Customer

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robert ruder Pacific Palisades, CA

Helped, however people that came were NOT always helpful

5 years ago

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Verified Customer

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Jessica Nocerinbo Troianello

Benn going in circles, with no resolution

5 years ago

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Verified Customer

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Vanessa L Lewis

I've called for home service on my electrical outlet 2 months ago & they haven't showed yet.

5 years ago

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Verified Customer

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Alejandra

They come out you pay and then you have to pay hundreds to thousands more it's a scam!

5 years ago

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Verified Customer

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Theodore Kinard

took almost a month for the repair to be completed. no follow up throughout the whole process

6 years ago

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Verified Customer

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Grandma K

They find any excuse to not cover your part s or things that need replacing

6 years ago

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Larry Ingram

High costs, extended waiting time for an urgent request and they do not use local vendors..

6 years ago

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Verified Customer

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Townes

They came out to look at my appliance on 8/21?and it still not repaired.

6 years ago

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Verified Customer

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Keith

They SUCK. No response. I pay for a home warranty and they continue to nickel and dime customers.

6 years ago

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Verified Customer

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Al Soddy-Daisy, TN

Service takes too long. Some contractors not competent. Call center is a joke house of foreigners.

6 years ago

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Verified Customer

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JoAnn San Juan Capistrano, CA

Not good with emergency services especially on a weekend.

6 years ago

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Renate DiMarco

I had an issue with my central air in the beginning of June and still not resolved

6 years ago

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Nestor Vitta Spring, TX

Subcontractors are slow in providing service

6 years ago

Reply from First American Home Warranty

Hi Nestor. We are currently experiencing a higher volume in claims placed. We sincerely apologize for any delays or inconvenience. Please be advised, we and the contractors are doing our best to accommodate our customers at this time. We thank you for your patience and continued support.

Jun. 23rd, 2020

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Verified Customer

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Larry Hall Pasadena, TX

The agent disconnected my wife for trying to get a clarification from them

6 years ago

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Alvin Scifres

Not customer friendly not completely honest

6 years ago

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Matt Binder Lima, OH

They raised my rate for renewal by 30%. I was going to renew but now I’m not.

6 years ago

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Verified Customer

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EDward Hebert

Every warranty item we identified were denied for different reasons. Warranty is worthless

6 years ago

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Verified Customer

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Steve

Good intentions, but disorganized and flow to respond

6 years ago

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Verified Customer

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Shirley Anderson

They are good full fill your request right away and get responsible party out to fix the problem

6 years ago