Name: First American Home Warranty
Rating: 3.9

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Verified Customer

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Dixon Wallace Modesto, CA

Had good service and found excellent repair company.

5 years ago

Reply from First American Home Warranty

Hi Dixon. Thank you for your feedback.

May. 18th, 2021

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Verified Customer

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Karyn Cotton Hesperia, CA

Not following through with claim. Slow response & not getting back to me to keep me informed

5 years ago

Reply from First American Home Warranty

Hello Karyn. We are sorry to hear about this. We have messaged you for additional information.

Jun. 16th, 2021

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Kara Vance Charleston, WV

Helpful, but difficult to talk to a person.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Jo Lynn Sallee Houston, TX

Some of the contractors are less than stellar.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Edward Paye Philadelphia, PA

Have been a customer for more then ten years and First American has become horrible.

5 years ago

Reply from First American Home Warranty

Edward, Thank you for sharing your comments. We are sorry to hear that you feel this way. We appreciate you being a long time customer and want to ensure that we go over any questions or concerns you may have. Please feel free to reach out to us.

Oct. 18th, 2021

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Lynne T Stone Riverside, CA

2 services were good, 1 took way too long

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Grace Palm Coast, FL

Delay in complete claim. Many phone calls to get results

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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S Gray Toledo, OH

Price increases a little too much each year

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

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Harriett Hurt Big Island, VA

Feel they can get services that will respond quicker

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

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Earl Jones Riverside, CA

Sometimes information given isn't clearly understood.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Rhonda Alfonso Dunn, NC

It's supposed to pay for repairs. But I was out 1,600.00 for hvac

5 years ago

Reply from First American Home Warranty

Hello Rhonda,

Air Solutions replaced your package unit due to a cracked heat exchanger. As a result of the replacement there were non-covered charges for code upgrades and modifications that are not covered per your home warranty contract under Limits of Liability, Number Six. Our records indicate the replacement was completed on March 11, 2021. As such, your claim is considered closed.

Thank you.

Apr. 12th, 2021

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Pamela Ann Lee Stockton, CA

Always have successfully helped me with appliances

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Joyce Haseleu San Diego, CA

Some of the companies are 2nd rate and are not always qualified for the job

5 years ago

Reply from First American Home Warranty

Hello Joyce, we appreciate your feedback.

Apr. 5th, 2021

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Trena Smith Santa Rosa, CA

Availability of service representative in area

5 years ago

Reply from First American Home Warranty

Hello,

Thank you for your feedback. Have a great day.

Mar. 18th, 2021

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Tabitha Atkins Millington, TN

Your company is very quick to fix whatever's the issue is

5 years ago

Reply from First American Home Warranty

Hello,

Thank you for your feedback. Have a great day.

Mar. 18th, 2021

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Larry Harris Tucson, AZ

Good customer service with a reasonable price

5 years ago

Reply from First American Home Warranty

Hello,

Thank you for your feedback. Have a great day.

Mar. 18th, 2021

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David hartzell Lexington, KY

Simple, informative and easy to navigate

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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Lorraine Manteca, CA

I had to call 3x to get my water heater looked at properly.

5 years ago

Reply from First American Home Warranty

Thank you for your review Lorraine.

Mar. 1st, 2021

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Newt Johnson Harrah, OK

Need more people out here that is in your network for septic

5 years ago

Reply from First American Home Warranty

Thank you for your review Newt. We will definitely look into this types of contractors in your area.

Mar. 1st, 2021

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Richard Maineville, OH

Trying to reach a representative by phone is difficult.

5 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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JerriSue Curd Knoxville, TN

Difficult to reach to make a claim or discuss bill.

5 years ago

Reply from First American Home Warranty

Hello JerriSue,
First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records that on February 12, 2021, First American adjusted the service fee invoice and you accepted cash payment in lieu of the water heater replacement. Please allow 7-10 business days to receive the check.

Please be advised, First American considers your claim closed.
Thank you

Feb. 12th, 2021

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Kelwin King Amarillo, TX

Could be faster at getting equipment fom them to contractor

5 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Veronica Camacho North Hills, CA

They didn't cover my electrical problem, they give you false informarmation to what's covered in the warranty

5 years ago

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JAMES ROWLAND Bradenton, FL

The people they use for service are not exactly what I would pick.

5 years ago

Reply from First American Home Warranty

Hi James. Thank you for your review.

Jan. 28th, 2021

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Bob Loudon, TN

Rapid reply and service that is dependable

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Will Downey, CA

Variety Coverages available, solid vendors used.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Tracey Haney Chino Hills, CA

Very reliable. Claims process very easy.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Damien Murrieta, CA

Customer service was not professional, they lack transparency and communication and service was poor

5 years ago

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Sharon Scott

Address issues in a timely manner with a solution

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Sontag

Quick response that's all I'm going to write

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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David W Nelson

prompt and for the most part competent service

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Jack

Responsive, follow through, improved web capabilities

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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MICHAEL MAHABIR

The have provided service in accordance with their policy

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 23rd, 2020

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Keith Washington

Company is good at responding to service requests!

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 23rd, 2020

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Don Lutz

Helpful and lessons to understand. Thank you very much.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 23rd, 2020

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david zambriczki

iit all depends what adjuster you get i seem always have problems

5 years ago

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Ron mcgowan

They try to make excuses not to fix or replace items even know the arbitrarily should be covered

5 years ago

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Carrie Whittaker

I now have been waiting for almost 4 weeks for service on the stackable washer!! Terrible service!!!

5 years ago

Reply from First American Home Warranty

Hello Carrie,

We would like to apologize for any inconvenience you may have experienced during the handling of your claim. Upon review, the clothes washer has been repaired and is currently working properly. As such, your claim is considered closed.

Thank you.

Dec. 8th, 2020

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debbie

responsive and helpful customer service.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 3rd, 2020

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Earl Weir

They were very responsive to my call for appliance repair

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 3rd, 2020

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Tim Symons

There good but the need more info of what's going on

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Cox Stephen

Just average service on most requests and wait time for service is lengthy

6 years ago

Reply from First American Home Warranty

Thank you for your review Cox.

Oct. 30th, 2020

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Clint Russell

Never was told about up charges that may occurred or up grades to your policy

6 years ago

Reply from First American Home Warranty

Hello Clint. Thank you for your review. The home warranty contract has limitations for items covered and not covered. As for optional coverage, they may be viewed online and can be added when it is time for renewal.

Oct. 30th, 2020

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Donna Johnson

They work quickly when calling for service and problems.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Trebla10

Reliability, expertise as well as dependability.

6 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Luke Shannon

Thorough, professional, friendly, timely, fair,

6 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Edwards

Sometimes I don''t care for their vendors.

6 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Audrey

Because they always try to resolve the problems

6 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Jalil

Overall they do a good job , prompt and efficient

6 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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SCOTT LANGHOFF

They've saved me thousands of dollars...

6 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020