Name: First American Home Warranty
Rating: 3.9

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Verified Customer

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Swanson

Coverage is not nearly as well profitted as advertised.

7 years ago

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Verified Customer

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Harvey Waid

had trouble getting help to get contractor to complete the work.

7 years ago

Reply from First American Home Warranty

We appreciate your feedback and look forward to being able to address your concerns directly with you.

Sep. 17th, 2019

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Verified Customer

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maria

they should have contractors who truly care for customer.

7 years ago

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Shannon Phillips Rossford, OH

Horriable experiences with First American from lies to multiple calls so I could do their jobs for them. Please trust when I say look elsewhere!

6 years ago

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Victor

I have been out of air. AC. For 2 weeks. I'd live in Dallas Texas where the temperature average 100 griese each day

6 years ago

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Ruby S.

Always listen and call appropriate repair company.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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DW KLUVER

They stood behind their warranty on the one claim I had.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Mavis Krause

Everything alweays taken care of foir the co-pay.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Stanley Michael Wise

They have always been responsive to my requests and emails.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Sophie Esparza

Prompt reply, great service courteous and helpful

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Jeff

Good service overall. Generally worth the cost. Available 24 hours.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Darrin

Always professional and on time and very reliable.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Leann Ciccone

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Elaine W

You call and they immediately take action.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Perplexed Richmond, TX

Want your repair fixed with a zip-tie? Buy First American Home Warranty. This is literally how they repaired my refrigerator!

6 years ago

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Evan Eiland Van Buren, AR

Paid for the premium package first claim Denied. They are a scam. They always are going to find a way not to cover you.

6 years ago

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Philippe Encino, CA

It took time to get our issues fixed but First American finally did.

6 years ago

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Thomas Tran Anaheim, CA

They are not things but scam , they charge you 75 $ ,for open claim and they can not fix it, and they said it is not cover, the case closed,

6 years ago

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James Bay Saint Louis, MS

Never fixed one thing right continuous issues over and over with AC unit. Contractors unprofessional and lack true knowledge

7 years ago

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Shawn Wesley Bainum Katy, TX

Every claim I submit seems to find a way to be denied. They are all about putting a bandaid on the issue rather than fixing the issue.

7 years ago

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yogi Alpharetta, GA

I would give a 0 star. They have not fixed my dishwasher in more than 3 months. The quality of repair companies they hire seems not good.

7 years ago

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Brian Chandler, AZ

Denies clames..then when u try to fight the denied clam they ask you to get a second opinion and does not honor the opinion..

7 years ago

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Marsha Grubb Lakeland, FL

Always very professional and service is assigned quickly.

7 years ago

Reply from First American Home Warranty

Hi Marsha. We appreciate your review.

May. 31st, 2019

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Shiv Cary, NC

They play games and make sure to avoid or deny claims. I didn't get any proper help from them and I felt I literally wasted my with them.

7 years ago

Reply from First American Home Warranty

We have reached out the consumer directly.

Apr. 24th, 2019

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Alannahjeremy Studio City, CA

Waste of money. Weasel words policy that excludes almost anything that breaks and then forces you through a hoop to get claim finalized.

7 years ago

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louis c gaither Oakland, TN

I give them no rating on June 22nd I called to have my refrigerator repair its has now been36 days and no repair has been done

8 years ago

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Chad Edgar Wentzville, MO

Helped me quickly with my warranty was pleased to be blessed with finding them

4 years ago

Reply from First American Home Warranty

Chad, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Feb. 10th, 2022

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Verified Customer

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Jim Guidos Kemah, TX

Told not covered AFTER getting my deductible

4 years ago

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Brenda Ritch Riverdale, GA

Can't send a contractor out for a week and a half

5 years ago

Reply from First American Home Warranty

Hello Brenda. Our records indicate you placed a claim on April 22, 2021 for your pool salt system not working. First American dispatched an independent contractor, Atlanta Pool Solutions Inc., to diagnose the failure. The contractor reported the control board is not communicating properly with the system and not reading the salt level properly. The contractor also reported the salt cell is bad. The contractor recommended replacement of the parts. First American has since authorized the repairs and the contractor will order the parts. Once the contractor receives the parts, they will contact you directly to schedule an appointment to complete the repairs.

Please be advised, First American considers this claim pending.

May. 12th, 2021

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Verified Customer

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Ignacio Julian Talbott, TN

unreliable contractores, way too many lies

5 years ago

Reply from First American Home Warranty

Hello Ignacio. Thank you for your review. We have messaged you for additional information.

Apr. 27th, 2021

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Verified Customer

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Jaclyn Suh Fresno, CA

2 months later, it is still not repaired

5 years ago

Reply from First American Home Warranty

Hello Jaclyn,
First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that the service contractor is scheduled to repair your refrigerator on April 14, 2021 between 8-12pm.

Thank you,

Apr. 9th, 2021

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Verified Customer

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Sara Becker Newbury Park, CA

Very poor service. Going on two months without a microwave

5 years ago

Reply from First American Home Warranty

Hi Sara. We apologize for any inconvenience. We have messaged you for additional information.

Apr. 17th, 2021

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Verified Customer

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Jeannie Llewellyn Palo Alto, CA

Hard to communicate and get my request done quickly

5 years ago

Reply from First American Home Warranty

Hello Jeannie. We do apologize for any inconveniences you may have experienced. We do show you have accepted the clothes washer. Thank you.

Feb. 26th, 2021

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Verified Customer

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Richard Spiringer Las Vegas, NV

denied first claim after being with them awhile

5 years ago

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Debbie Koss Highland, CA

Impossible to get a qualified person on the phone

5 years ago

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Timothy & Melissa Longstreth

Largely mislead by lending agents who handled our account

5 years ago

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Ffej noselrac

Poor service slow service and Claims are not paid

5 years ago

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William forrest

My roof did NOT get fixed and now it started snowing here.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 18th, 2020

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Ommid Bavarian

I can't get anything done in a timely manner

6 years ago

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mike

getting any return phone calls was IMPOSSIBLE

6 years ago

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Billy R. Coleman Fort Smith, AR

It takes forever to get a repair completed.

6 years ago

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mike

poor customer service....no follow through

7 years ago

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Anthony Young Milton, FL

Prompt service, quick response, fast turn around.

7 years ago

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Anonymous Lincoln, CA

Our needs were met in a timely manner.

7 years ago

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Mike Sarantakos Phoenix, AZ

Absolutely the worst warranty company I have dealt with. Go with someone else. You have been warned.

4 years ago

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Samuel McDowell Hailey, ID

Customer service is pitiful, completely unhelpful. They are unable to resolve even the most simple problems.

5 years ago

Reply from First American Home Warranty

Hello Samuel. Thank you for your review. We have requested additional information you to review this.

Jul. 24th, 2021

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Garrett Boychuk Houston, TX

Run! Horrible customer service, impossible to get a hold of, and they send contractors that can't do any of the work.

5 years ago

Reply from First American Home Warranty

Hello Garrett. Thank you for your feedback. We have sent you a message requesting additional information.

Jun. 22nd, 2021

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Abbay Curtis ll Carlisle, AR

This company is a scam. Their customer service is a joke. They should be ashamed of how they steal people’s money.

6 years ago

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Omega Hodges sr

Service is not up to par still waiting my appliance to be fixed

6 years ago

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Robert Tarbell

price for coverage is high compared to other home warranty companies

6 years ago

Reply from First American Home Warranty

Hi Robert. We certainly do our best to keep costs as low as we possibly can and will keep that in mind as we continue to make changes. Thank you!

Jul. 8th, 2020