Name: First American Home Warranty
Rating: 3.9

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Verified Customer

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Linda Curtis

Good but room for improvement in customer communication.

6 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Mike

Very helpful, useful, and good contractors.

6 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Sharon Kutsch

Past performance over the years I have participated

6 years ago Edited September 14, 2021

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Verified Customer

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Karl Eberhardt

EASY TO REACH....EASY TO WORK WITH..SENDS QUALITY WORKMAN..

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Verified Customer

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Letha

They have been responsive and follow the contract

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Raymond Rowell

The derive request are not getting sent to contractor or he's not following thru

6 years ago

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Elizabeth Koury Plano, TX

Very disappointed with last claim. Plumbing company didn't fix issue so we had to pay out of pocket.

6 years ago

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Verified Customer

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Amy Smith Collinsville, MS

Responsive to appointment/service requests

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Ehab San Jose, CA

Good and fast service, customer service is very helpful

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Pat Martin Aurora, CO

I am not getting calls back & they have not helped me with taking care of Aurora. Appliance Repair they had me contact

6 years ago

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Verified Customer

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Peggy Megginson Norman, OK

Consistently good service and communication

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Verified Customer

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Gary Excelsior Springs, MO

Because some of their contractors are not that good

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Jeff Mackor Portland, TX

Reliable and timely service although it is very difficult to speak to someone

6 years ago

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Robert McKee Mesa, AZ

Bedside they have proven to be of little help when you really need them and their staff is inept at best.

6 years ago

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Juanita La Grange, KY

90 degree weather with a lot of humidity and we have waited 2 weeks going on our 3rd to get it fixed!

6 years ago

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William nadal Marietta, GA

Bad company. Worse customer service I never experienced in my life. I can't beleive they still in business

6 years ago

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Verified Customer

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Lavintti Hall Milton, FL

I have an issue that still hasn't been resolved and the vendor they sent out caused more damage to my home

6 years ago

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Verified Customer

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Teresa Miller Derby, KS

have always done my repair and follow up each time

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Alois Cottonwood, CA

They do not have people answering phones who seem to know what is going on .

6 years ago

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Verified Customer

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Helen

They are always available and have send to send

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 27th, 2020

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Herald

Easy to put in a claim; technicians respond fairly quick.

6 years ago

Reply from First American Home Warranty

Thank you Herald for your review.

Jul. 29th, 2020

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David Allen

I have had my first warranty claim and in 4 weeks still have not had my AC fixed in 100 degree weather

6 years ago

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olivier

just follow up not as great you send a messafe on no answer for days

6 years ago

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BH

Past experience some good and some not so much.

6 years ago

Reply from First American Home Warranty

Thank you for your review BH.

Jul. 23rd, 2020

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Michelle

They are great about getting back to me right away.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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Reuben Salazar

Quick response to claims. Technician was good and on time.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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MARGIE NAPIER

THEY HAD TO COME OUT A 2ND TIME - WORK NOT COMPLETED 1ST TIME COMPLETELY.

6 years ago

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Verified Customer

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Linda Mora

Had a little problem with dishwasher being fixed.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Steven A Lovett Ventura, CA

They are quick to assign work orders fix the problem

6 years ago

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Dennis Simi Valley, CA

they vry good at what they do. The cost very good

6 years ago

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john mcgivern

i only used them once and it was fast and very thorough...

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback.

May. 26th, 2020

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Verified Customer

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ARUN MALHOTRA

good service as well as good customer support

6 years ago

Reply from First American Home Warranty

Hello. Thank you so much for your feedback. Have a great day.

May. 26th, 2020

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Robert

Good service but poor communication. Non English speaker on phone

6 years ago

Reply from First American Home Warranty

Hi Robert. Thank you for your feedback. We are aware that there may be language barriers with some of our Customer Service representatives. Please be advised that we are doing our best to assist with that so that communication is easier. Thank you for your loyalty as we continue to service you.

May. 27th, 2020

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Julio Marin

Job not completely accomplished, or finished

6 years ago

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Patty Steward Keller, TX

Because most of my calls are handled promptly

6 years ago

Reply from First American Home Warranty

Hi Patty, thank you for your feedback. Have a great day.

May. 8th, 2020

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fred allison Lemoore, CA

good response, very proffesinal and conciesence of the job.

6 years ago

Reply from First American Home Warranty

Hi Fred. Thank you for your feedback.

May. 8th, 2020

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Robert Hebert Newbury Park, CA

There service staff was friendly and helpful

6 years ago

Reply from First American Home Warranty

Hi Robert, thank you for your review. Have a great day.

May. 6th, 2020

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Dale San Jose, CA

Didn't cover air conditioner repair work as I was told by salesperson when signing up.

6 years ago

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Verified Customer

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Al Kitaguchi Frederick, MD

The company is fine, some of the contractor aren't great.

6 years ago

Reply from First American Home Warranty

Hi Al, we appreciate your feedback as we are always looking for ways to better our company and your feedback is an invaluable part of that process. Thank you and have a great day.

Apr. 27th, 2020

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Joe

I had to pay more money out of pocket more to every repair person. to every

6 years ago

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Richard Chapman

Fast efficient service and they fixed the problem

6 years ago

Reply from First American Home Warranty

Thank you Richard, for your feedback. Have a great day.

Apr. 1st, 2020

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Joel Corpuz

Everything that I requested to fix was completed

6 years ago

Reply from First American Home Warranty

Glad to hear the repairs were completed. Thank you Joel, for your feedback. Have a great day.

Apr. 1st, 2020

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MC

They make it easy to get quality service

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Apr. 1st, 2020

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Harold Woods

I think they contract out to crooks, that take advantage of the poor.

6 years ago

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Selene

only use once and it was great, no issue and easy

6 years ago

Reply from First American Home Warranty

Hello Selene. Thank you for your review. We look forward to servicing you again in the future. Have a great day.

Mar. 4th, 2020

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Linda Clark

Repairs never made. I had water in my basement. Plumber walked u. And told me I needed a sump pump and walked out.

6 years ago

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Harms

Prompt response although some contractors did not work out.

6 years ago

Reply from First American Home Warranty

Hi Harms. Thank you for your feedback. Have a great day.

Mar. 4th, 2020

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Gregg Petties Stockton, CA

Way too expensive for what is covered if you add the roof then it may be worth the price

6 years ago

Reply from First American Home Warranty

Thank you for your review Gregg.

Apr. 8th, 2020

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Elvis Lavarreda

Contractors that First America Home Warranty are not professional, not dependable, and have bad reviews online.

6 years ago

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Verified Customer

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MARY Cano

It took numerous different appointments to get resolved

6 years ago

Reply from First American Home Warranty

Hello Mary, we appreciate your feedback and glad that the issue has been resolved.

Feb. 4th, 2020