Name: Choice Home Warranty
Rating: 3.8

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Mike Stanfield Horseshoe Bay, TX

Excellent experience from start to finish. Claim was easy to place. Response from choice home warranty was very fast. ( 12 hours). The part is like was they already had the date and time set for my repair work in the email, along with the company name and direct phone number for me to contact them! Technician was on the job in 2 days, mainly because I changed the service date with him. It was a painless experience start to finish.

5 years ago

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lynne cenerizio Palm Bay, FL

i have had Choice Home Warranty for over 7 years. I have had wonderful experience with them. I own an Airbnb and have it for that also. It is true peace of mind to know that all I have to do is put in a request and in a short time I have an appointment set. The fee is very affordable, and I never hesitate to call for service. The service people always respond promptly and give excellent service. I will never not have Choice Home Warranty. Very dependable company.

5 years ago Edited February 7, 2022

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Carol Leverett Missouri City, TX

This was my first experience with Choice HW. My dishwasher failed (on Friday the 13th) and Choice had a repair company at my house on Monday morning. A part needed to be ordered, so the same technician came back on Friday to install it. The technician was awesome; he was competent, friendly, answered all my questions and he cleaned up before he left. I’m very happy with Choice HW.

5 years ago

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James Mincello Ansonia, CT

Sometimes you need to ask what is and isn't covered. Sometimes it is a grey area. The best part about Choice is they go out of their way to satisfy the customer. The field agents are very knowledgeable and want to repair your claim. I always cooperate with them and they diagnose the issue as long as you inform them exactly what took place. I highly recommend Choice Home Warranty. As there is piece of mind!!!

5 years ago

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Lady Williams Phoenix, AZ

We got back from a week-trip from Denver to Phoenix and found our AC completely dead in the middle of August. I filed a claim online that very morning. The next day, an HVAC tech had our AC on & running again. It turned out to be a “bad thermostat”, nothing major. I’m not sure how CHW is with more major repairs but for now, I am fairly satisfied both with CHW and the HVAV tech they sent from Valley View.

5 years ago

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Robert Murphy Valrico, FL

Choice is the best. I've been with them for 4 years and they've always given me what they have promised. This last breakdown was a garage door motor opener and they sent #1 Garage Door from Orlando to fix the problem. In 1 hour the tech installed a new motor with logic board and my problem was solved. The tech was courteous and knowledgeable and tightened my springs to make sure the door opener would work to perfection. He even lubed the rails. What more can one ask from a warranty.

5 years ago

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IRENE L HENDERSON Charleston, SC

I have Choice Home Warranty and they are outstanding. I recently had a problem with my dryer and garage opener. They came to fix the dryer and decided it wasn't worth fixing and gave me a cc for Lowes to get a new one. They also came and replaced my garage opener and it works perfectly. Both appt came the next day after I called amazing. I have a 5yr contract because you never know when something breaks and you don't have the money to fix it. For a $45 service call they either fix it or replace it and you can't beat that.

5 years ago

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Sheri Torch Canton, GA

This company had a high rating with Consumers Report and after dealing with the sales rep I can see why. He was kind, courteous, and well spoken. His explanation of the coverage was clear and precise. Gerald was able to help us with better rating for seniors, which was an unexpected bonus for our small budget. We hope our policy will be all that we expect it to be!

5 years ago

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John Elliott Omaha, NE

From the time I notified them of my air conditioner problem until the a.c. being back in service was about 24 hours! And I contacted them on Sunday! I’m extremely pleased with their rapid service and follow up. The technician that came here had the problem diagnosed and repaired in a short amount of time. I’m extremely pleased with my experience with Choice Home Warranty.

5 years ago

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AngelaH.. Upper Marlboro, MD

Water was all over my floor. My pump on my air conditioner failed. I initiated a claim online around 10:30pm and immediately I received an email from Choice home warranty informing me that have my claim and will schedule a technician. The very next morning they scheduled a technician and the technician called earlier than expected, came to my home and completed the job!! I am completely satisfied with my experience with Choice Home Warranty and would definitely recommend them to all my friends!!

5 years ago

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Donna B Las Vegas, NV

My shower handle started leaking. My technician gave me a courtesy call to let me know he was coming( within the time frame quoted) and then immediately went to work to fix the problem when he arrived. It was the cartridge. He was so courteous and professional and did a great job. I was amazed he had the parts needed on his truck to do the job right!

5 years ago

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John G Flowers III Austin, TX

I talked to Greg in the Choice Home Warranty Plans Section. He explained some of the major improvements in the new Choice Protection Plan and he bent over backward getting me two plans for two properties that were modified to more perfectly fit my needs. I am very impressed with Greg's working to get me the best plans and also for the improvements that Choice has made for its customers.

5 years ago

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barmost Prescott Valley, AZ

THIS NEED TO CONTACT CHOICE HOME WARRANTY WAS VERY EASY. THE RESPONSE FROM CHOICE WAS RAPID. THE COMPANY THAT CAME WAS JUST FABULOUS. EVERYTHING WAS CLEARLY EXPLAINED TO ME. THEY EVALUATED MY NEEDS. CONTACTED CHOICE AND RECEIVED AUTHORIZATION IN ABOUT 5 MINUTES. THE PLUMBER WENT TO PICK UP THE ITEM AND HAD IT INSTALLED AND LEFT WITHIN 20 MINUTES. IF ANYONE NEEDS A PLUMBER I WILL GLADY GIVE EVERYONE THEIR NUMBER.

5 years ago

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Esther Manassas, VA

CHW is actually a great and honest business. I have now been a client for nearly three years and loved doing business with them. During COVID, when I placed a work order, the answering service will encourage me to use the on line appointment, which I am not fond of, then immediately, I will hear this voice which offer to help me place the work order, it’s very smooth, within minutes, my appointment is set and I get a claim number on my email. The technicians they sent are very knowledgeable professionals. They do great job. I will recommend CHW to everyone.

5 years ago

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Barb Lady Lake, FL

We joined Choice Warranty last month. On Wednesday evening our AC went out. We checked things out as best as we were able and couldn't find the problem. We called Choice Warranty and they responded shortly to our inquiry and shortly after that an appointment has been set up for us on Thursday. Our technician arrived during the first half of the window of the appointment. Within 20 minutes, he had diagnosed the problem, fixed it and was on his way. Excellent service all the way around. Thank you!

5 years ago Edited September 14, 2021

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Adrienne Mason Ocala, FL

Choice home warranty makes life a lot simpler. Prior to having a warranty I would have to call around and get a least three quotes and was unsure about whom was coming to my home. Now I don’t have that hassle what a relief. I just call Choice speak to the automatic service and the next day they sent a professional to fix my issue. The professional even came when it was convenient for me because I had to work that day. Choice Home Warranty was one of the best decisions that I have made as an 18 yr. home owner. There is nothing about this decision that I do not like…….

5 years ago

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Latasha Bose Las Vegas, NV

I have had this company before in the past and it very affordable. But when I called today, am the service guy overcharged me and charged my card without my full authorization and now I need a refund on my account. He was trying so hard to upsell me that it was super annoying. When someone says no that should be it. After hanging up on him, he still charged by card for the full amount. Please have someone call me back. Thanks.

5 years ago

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Dee Lariviere Providence, RI

Wow! Choice Home Warrenty was so fast at responding to my call and sent a washer and dryer repair man in just 1 day! Unfortunately the dryer is not fixable. Choice Home Warrenty is going to give me credit for about 334$. But again Unfortunately they are giving me a gift card to Lowes. It's so Unfortunate because I purchased a new dryer from Home Depot. Other than that they are great.

5 years ago

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Jeannie Callero Henderson, NV

Choice Warranty was quick giving the Air conditioning Tech Company to approved my work order. AB Heating and Cooling performed a great job fixing the issue with my air conditioner. I have always been frustrated with other Home Warranty .... but Choice Home Warranty gave me hope. I will always recommend them to my friends. Thank you for a fast result.

5 years ago

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Delores J Austell Cape Coral, FL

I contacted Choice Home Warranty as my oven was not working. They started immediately on my claim and by the afternoon of the same day I had an appointment with a service tech. It was determined that the part needed to repair the oven was no longer available. With that in mind, Choice Home Warranty issued me a gift card to go toward the cost of a new oven of comparable features. I was extremely pleased with the entire process. Thanks Choice Home Warranty!

5 years ago

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Deborah Yates Ellicott City, MD

Our washer was leaking, CHW sent out service provider. He was unable to repair it. He let CHW know & it was only a few hours when we got an email from them saying how much they would give us towards another washer. My only complaint is if service had been quicker I wouldn’t have been 10 days without my washing machine. We are thankful to CHW for being so prompt with helping us get a new washer!

5 years ago

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virginiakaye allen Waynesville, NC

Contacted via internet to open claim. Choice set up the apptmt. Emailed me the time and company and a phone number for them. The repairman came on time and called before he arrived. He was pleasant, respectful and very focused on his work. He worked diligently and quickly and had the problem resolved in less than 30 minutes I am happy to have Choice overage and appreciate the prompt attention. To my problem And issues.

5 years ago

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Lynda Arrington Crowley, TX

This was my first claim and it was handled in a very timely manner. I had no direct contact with anyone. I submitted my claim online, they responded with an email letting me know that they scheduled an AC company to come out, in less than 48 hours my claim was approved, and the technicians fixed the issue . I am very satisfied with CHW and I will recommend them to friends and family.

5 years ago

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Dim Las Vegas, NV

They come as promised and perform the services based on the contract. If it's not serviceable they replaced the whole merchandise. This was my first service and the second service they performed the job well organized perfectly and with the promised if something wrong to call them. This was my experienced working business choice warranty. I can strongly recommend this business convenient and comfortable experiences to seniors like us. Any questions don't hesitate to call me. Thanks

5 years ago

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Jan Barron Montgomery, TX

When my dishwasher quit mid-cycle, I contacted Choice Home Warranty. Their response was very fast, as was the response from the technician they sent. Jason from Lone Star Appliance Repair was thorough, cheerful and diagnosed and fixed the problem quickly. Although the problem was only a thrown breaker, at 73 with a breaker box I cannot reach without a ladder, it was worth it to have someone fix it and make sure the dishwasher was working. Great service all around.

5 years ago

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lan Dao Frisco, TX

The company is honest, fast and friendly. My A/C went out in few days. They got it fixed and replaced my new motor. It’s worth to have a good home warranty insurance company for your house. Less worrying for the hot summer when your A/C broke down or your plumbing leaking in your house. I highly recommend to all my friends and family. I bought insurance from this Choice home warranty for my other house as well. Thank you Choice home warranty! :-)

5 years ago

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Mervyn Patturaj Cumming, GA

Been a Choice Home Warranty customer for 5 years now. Provides peace of mind from big repairs. Whenever there is a issue, I have always had to escalate to get things done, but not this time. The Garbage Disposal motor burnt out. Technician was sent the next day the claim was made and a new Garbage Disposal was approved and replaced within couple of hours. Was very much thrilled with this experience and hope it continues.

5 years ago

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William Lyon Palm Coast, FL

I thought that my problem with our master bath toilet after being gone two months on vacation was that the valve on the wall under the toilet tank simply would not open again after we had closed it before going on vacation. I had visions of a complicated process to repair it! Turns out that it was simply an issue with the hardware inside the toilet tank that had failed! The Choice Home technician identified the real problem quickly, installed new water control hardware in the water tank and was done in less than 25 minutes! Excellent job!

5 years ago

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Meeko Holley Stockbridge, GA

My refrigerator went out, where it would not get cold or freeze. I went on line to put in a claim. I received a quick reply stating that a technician will be coming out to service my refrigerator. We came as scheduled and wasn't able to repair my refrigerator. Of course I paid my 65.00 service fee. He called hours later and said I should receive an email in regards to my fridge from Choice Home. And I did. Open the email with a congratulations on replacement of my refrigerator. The only thing that I disagreed upon replacing my fridge with a single door refrigerator, Although I have a side by side. Speaking it's really an older refrigerator. They offer me a ecard to Lowes. For a fraction of the price I paid for it. It would have been great if I had cash app. So I could have bought a fairly new used one of my choice. But I'm happy with the outcome I would just add a little extra for a new one. On the other hand if it had of been newer. That would have be a problem. Now I'm waiting on that ecard to Lowes. Oooh It could take up to 30 days. That's sucks.

5 years ago

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stanfreind@aol.com Rockville Centre, NY

I just had my first experience with your company. The repair appointment was made immediately and the technician arrived on time. He was polite and cordial and I had no concerns until he was ready to leave. I noticed a stain on my tiles just outside of the laundry room that looked like it was caused by some sort of grease. The technician insisted that he used a tarp or carpet on which to work and that the discoloration on my tiles were not his doing. All I know is that the stain was not there prior to the repair. This is the third time I am relating this story to you in a survey. I still have not received any response from your end!

5 years ago

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Angela Dolega Mocksville, NC

Unfortunately, our incident occured on a holiday weekend so we had to wait longer than we wanted to, but understood the dilema...However, as soon as work resumed, we were given an appoinmtent...The service contractor was knowledgable, professions, friendly and very informative about the situation at hand... We are grateful it was a minor fix, however, because of the overall treatment receied, we are very pleased with the way everything was handled...

5 years ago

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Edna A Regala Dallas, TX

I called as soon as my appliance needed service (on 07/03). The person who answered the call was very prompt. I received an email within a couple of hours with a response that the tech would be able to accommodate us on 07/05. This is really amazing being July 4th Holiday weekend and I was expecting a response that the next availability would be another week. The appliance company came as promised and fixed the dishwasher very quickly.

5 years ago

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Choice Monroe, MI

It was easy to access and read. There were plenty of online reviews. Your ratings at various web sites along with BBB were impressive. And most importantly to us there was no high pressure sales pitch. Lisa was very professional and answered our questions completely. Plus she was quite willing to give us the time needed to discuss and return her call. All positives for us.

5 years ago

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Sarah Wilson Buford, GA

I have been a client of CHW for a couple of years now and they have never failed to respond PROMPTLY when I file a claim. Only once did my insurance did not cover an issue. The icemaker on my refrigerator. But that's alright. Just check your policies closely before filing your claim. They were nice about it. My lights and plumbing issues were handled successfully within 24 hours (except during the holidays). I've never had to recall any work performed. I recommend this company.

5 years ago

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Richard “Buck” Garrett Port Aransas, TX

My refrigeration unit in my garage was not performing well. CHW dispatched a technician from SEARS repair services and kept me abreast of the scheduling on the technicians arrival to the day. The Sears technician was very professional and diagnosed the issue promptly and ordered the necessary parts needed to bring the unit back up. The Sears technician has already scheduled the return date to make the full repair. Sears & CHW performed great in this case.

5 years ago

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dorothy perez Phoenix, AZ

I saw choice as the #1 of top 5 home warranties. I made a Call to get info and what I was told the coverage is great and the monthly cost is great. I am currently insured with 1st American and I have been dealing with them back and forth different info for the past 2weeks plus because of a broken ac and still it has not been resolved. They have been having me thru hoops. Due to the heat a motel had to be rented and I borrowed money to get a new unit. Still do not have an answer from 1st American. The agent at CHOICE was friendly. helpful and to get covered took just a few minutes.

5 years ago

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Saeed Malik Pilot Point, TX

My experience with Choice Home warranty is very positive. 90% of time they are on target. Only on time I had to deal with a snoty sales Rep.But overall is excellent. I had an issue with my Air condition and they were on top of this problem. Only my request is to listen to customer and try to understand their frustration. They might use some layman language and please send the technician to home to check out problem before you make your conclusion of denial.But again you are on top of issues and do the best to solve the problem.

5 years ago

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Laurence Dash Laurel, MD

Technicians showed up promptly, and checked all the functions of my cooling system after I explained the problem I was having. They performed an accurate diagnosis and fixed the problem immediately. They gave me advice on proper maintenance and operation all the heating and cooling systems in my home. Great service. Choice home was also very prompt in scheduling my service once I made the call. I am currently renovating my home and this took a lot of stress off me. Thanks again!

5 years ago

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Windsor House Alpharetta, GA

How often does life send you a curve by killing your Dryer mid-day Thursday and the Home Warranty people schedule an appointment the next day. And is fixed in less than 24 hours, and because your on Choice Home Warranty you get a $300 repair for $85. Not sure how often, but I definitely got to experience it in real time. Happy wife oh yes, so happy life thanks Choice Home Warranty...

5 years ago

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Marc Miller Clarksville, TN

They have a very efficient automated system for claim processing. Enter a new claim and you get almost immediate feedback. I found that scheduling with repairmen was very prompt. I only waited a couple of days for someone to come to our home. My only complaint is that it took two visits to have Choice agree to a replacement and then, the replacement will cost me $400.00 in addition to paying $65.00 each for the two service visits. Maybe it's a persistence test? Our contract runs out in two months and I'm leaning 55/45 towards renewing. Don't get the impression that a claim will be covered for no additional charge. I will have more observations once the replacement takes place. Heck, right now I don't know if "replacement" is the entire outside unit or just the compressor. The technician says it only needs a compressor.

5 years ago

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Dj W. Cleveland, OH

The agent was very informative about what is covered with the warranty. She was able to answer my questions and set up a payment plan that would be the best for me. We were able to get the Senior/disability discount which was also very helpful. I feel I had a very positive experience, and while I don't look forward to things breaking down in my house, I look forward to getting service under the warranty if and when I need it.

5 years ago

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Joseph Behr-Stenzel Charlotte, NC

Our air conditioner stopped cooling and I was very concerned tgat it was going to be a total loss and very expensive replacement. Then I remembered I had Choice Home Warranty coverage, I went to their on line portal and make a claim. And got an appointment set up for two days later. I was concerned it was to far in the future, so I called the service tech directly and he was able to come out the next day. The fee was only $85, as outlined in my agreement, and they covered everything else. All the reaprs were done and we are nice and coole again!

5 years ago

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Scott Eagles Olive Branch, MS

Choice Home Warranty provided piece of mind when I purchased my new house. Although the Seller picked and paid for the service, I have been pleased with the response to my home repair requests. Although they were minor repairs, they were resolved without any issues for Choice Home Warranty. As with most home warranty companies, it did take a couple of days to get someone out to look at things. Do not expect someone to show up the day an issues is reported or the next day (in all of my cases). This could vary based on homeowner location as some may have more repair contractors than others.

5 years ago

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Mylene Wilson King of Prussia, PA

I have been with this company for almost ten years and never have problems placing claims with them. Customer service is awesome, the monthly premium is pretty reasonable. They can send a technician right away. Highly recommended to get warranty for your house because a lot of things can break down specially if you’re not handyman 🙂. Just call Choice Home Warranty you’ll have peace of mind.

5 years ago

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Nicy Nash Memphis, TN

Thanks CHW for your promptness in these urgent situations . At one point I didn't know how I was going to have things fixed to the Holy Spirit telling me to get a home warranty plan , so I did. Sometimes the $85.00 is too much but by the grace of GOD I manage . My son and his family were displaced by the pandemic and have been with me His wife left him with a 3mth old that will be a year on the 24th of this month . It hasn't been easy . With the help of the good Lord and CHW we're going to make it through . Bravo CHW ! Thanks and GOD Bless .

5 years ago

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Geraldine Wood Columbia, SC

I have called the company twice this year. Both times it was for the same reason. First visit the contractor said it was not an AC leak but a roof problem. After a few weeks when the leak came back, this time it actually leaked through the ceiling into and onto my washing machine. I called a roofer, through CHW and when the contractor came and looked at problem, he discovered that the drainage pipes were not connected properly thus causing this leak. Back to CHW to get AC contractor back and this gentlemen fix the problem of the drainage pipes not being connected. I still have the damage caused by the leaking in my closed by washing machine.

5 years ago

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Sandy100 Spring Hill, FL

Quick and easy! Tiago was my serviceman and did an excellent job! Showed me what was wrong and was prompt and efficient. Even though I have to purchase a complete new unit I could see why and was in complete agreement with everything he said. So bottom line - I do have to spend a lot of money - I am confident when my unit is replaced it will be done correctly which is the important part.

5 years ago

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Kathleen Turza Darien, IL

I spoke with a gentleman on the phone who was fabulous at what he does, he was excellent at explaining everything to me, extremely professional and he went above and beyond in the aspect of customer service. He is one in a million, I hope his compensation is equal to his outstanding attitude, explanation of options and customer service. Thanks to him I will refer Choice Warranty to everyone!

5 years ago

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Tessie Homestead, FL

The question and answer process was painless. Our rep Marcus was extremely helpful and transparent with the details of the policy coverage and costs. We were able to sign up two properties for extended coverage with an excellent sign on discount. We are excited to hopefully not have to use the service - but if we do we are sure we will be in good hands.

5 years ago

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Gertrude Harris Houston, TX

"ALL" Customer Care Agents (Kelvin, Samantha, Lisa and Derrick) whom I spoke with today were very professional. These professional were either employed with Choice Home Warranty or the Servicing Representatives connected with A& E Factory Service(Associated with Sears Home Improvement), responsible for assigning their Technician to come to my home to fix my appliance were great. My issue was when your Choice Home Warranty Agent accidently identified the Dryer rather than the Washing machine as needing repairs upon submitting my Claim request. So I was concerned that the Technician was going to tell me too call and put in another claim When he (James) arrived there was no need to fix the washing machine . A closer look in side revealed that there was a penny stuck inside the base of the washing machine which caused the spin cycle to malfunction. Once I removed it with a butter knife the turn cycle started to work just fine. Therefore, no charge required.

5 years ago