Name: Choice Home Warranty
Rating: 3.8

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Munir Malik Chandler, AZ

I initially went with them because their initial costs were lower, and one of their agents convinced me to sign for 5 years. I hoped it would be helpful for me. I'm not very happy at all to be honest. Anytime something happened, they gave me a hard time and I had to fight back for them to do anything. One example was with my AC. In July, there was a leak in the coil, so we called them. They sent a person who came, said the coil was leaking, and told me they would talk to Choice Warranty. They came back and said that Choice was not going to cover it. I had it fixed out of my own pocket, and it costed me $3,000. They gave me $300 to cover that, but that felt like I got slapped on the face. It has been a bad, bad, bad, bad experience. I would like to cancel the whole thing, to move to another company. Still, anytime I try to cancel it, they give me a hard time. I am stuck now because I paid for 5 years.

9 years ago

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Tony Lema Fairfield, CT

I got the email with your survey on the same day I was going to call to see if I can cancel the rest of my warranty with your company. I researched several home warranty companies before choosing CHW. Your customer service department is excellent, otherwise it would have been a one-star rating. The main reason I purchased a home warranty was to offset the cost of large repairs, like a bad AC unit. Well my downstairs unit stopped working, after the initial evaluation of low coolant, I found out that you don't cover the leak check, and you won't cover the replacement of the coil that caused the problem. You should elimitate AC repair from what your company covers, since it really doesn't

9 years ago

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Landie Fort Washington, MD

My electricity wasn't working, and I was disappointed to know they didn't do any wires in the walls. Then my microwave was not working and they couldn't repair the problem either. I kind of like the discount they give for staying more years, but so far, my experience with them has been average.

9 years ago

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Brett&Nicola Lakeside, AZ

I have 5 warranties with them, and I've used them several times. The positive thing is that they respond, the negative thing is that they don't respond very quickly. Also, they don't cover some areas where I have houses, so they should really look into that.

9 years ago

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Brenda Washington, DC

There was one time when the electrical panel in my refrigerator wasn't working, and they couldn't pay for it. Sometimes the customer service is good and sometimes it's not, but overall, it's a good company. My main concern is just that they don't fix the whole thing unless certain parts of the appliance is damaged.

9 years ago

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Stacie Castle Rock, CO

Their sales guys just convince you to do a 5-year plan, and now I've heard a lot of complaints from different people. They can't find anybody to work with them because they don't pay the contractors well or something. Plus, nobody seems to be able to file a claim. Once you're able to do so, it's difficult to get a hold of anyone, plus, they don't really return any phone calls. A plumber came to take a look at a leak we have at one of our walls, and as soon as he saw it, he said he couldn't cut into dry wall because they wouldn't pay him. They were supposedly going to send someone out, and I finally called them back after 2 days, and what they told me was that another department was taking care of my case. Even so, nobody has called me back since then. I would never recommend Choice Home Warranty to anyone.

9 years ago

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Dean Braselton, GA

So far, so good. I don't have any complaints. I actually had another company, but Choice Home Warranty seemed to have a better service. The only time We've used it, they had somebody come over in 2 days and fix our A/C unit.

9 years ago

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Denise Helena, AL

I guess their service is about average. My biggest concern is the wait time. Also, they sent over a technician from the same company over 3 times, but on the 4th time they sent a different contractor and solved the dishwasher's problem. Compared to other companies, Choice Home Warranty has a better price.

9 years ago

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Anonymous Upper Marlboro, MD

This year I've had to use them a few times already, and they've been very helpful. I had a water heater that went out, and they didn't cover that, so I was a little upset about it. Besides that, I haven't had any problems.

9 years ago

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Lewis Greensboro, NC

I only used my warranty to get my sink fixed, and they did well. I've had a great experience with their customer support, and overall, I think it's a great company.

9 years ago

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Ralph Phoenix, AZ

It's been a great experience working with them! They immediately responded when my garbage disposal went out, so they've been very good and very helpful.

9 years ago

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James Arlington, TX

What kind of influenced my decision to go for them was the fact that they had some good reviews online. Most of the time I tried to call them, they would put you on hold for too long. That's aggravating, especially if you're having a problem. When you go online to look up problems on an existing warranty claim, you're not giving much information. Plus, it takes quite a while to hear back from them, so that's a little disconcerting. The only way to get back to you quickly is when they have to tell you that something is not covered. They also told me I had 2 free service calls, but instead, they charged 45 bucks a piece! The only good experience I had was with the electrical technician. He came out and did a great job, but everything changed when my A/C failed. They had to send somebody over more than 3 times, and still didn't solve the problem. It would've been easier if I would've just called a contractor myself, instead of going through Choice Home Warranty.

9 years ago

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Margaret Laurel, MD

It's a good service with a reasonable price. Plus, their customer support is pretty pleasant. They did a good job when my dishwasher broke, so I'd definitely recommend them.

9 years ago

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Terry Arlington, TX

I'm not happy with the refund when you have to have something replaced. It takes 30 days for them to get a replacement check to you. Besides that, their customer support has been great.

9 years ago

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Charles Redden Jacksonville, FL'

Sometimes they are great - respond timely with professional service. But other times their vendors are unprofessional and have unacceptable response times. Just recently, i opened a claim on 6/16 for my fridge and almost two months later it is still unresolved - claim is still OPEN. There is no excuse for such unprofessionalism, no warranty company should allow this to happen if they expect repeat customers.

9 years ago

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Jean Tizeno Houston, TX

Each time they have tried to help me and if they could not pay the price that the service tech gave, they gave me an option to hire and told me what they would pay for service.

9 years ago

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Brian Hill Ellenwood, GA

I've been very unhappy with Choice Home Warranty. The price appears to be reasonable compared to others that I've looked at, but I don't feel that they live up to the contract, but rather try to find the way not to cover what they state in their contracts. So, I'm not happy with them at all. My AC service didn't work so I called Choice, they sent someone out. They were there a couple of minutes, came back, and told me that yeah, it wasn't working, it was an old unit that needed to be replaced. But they didn't give me a receipt, they told me they will email me a receipt. I never got it. 15 minutes later Choice called me with something totally different from what the service people were saying, just something so they wouldn't have to cover it, so I'm writing a letter every week to insurance commissioners and anyone I could think of to let them know what type of service I've gotten and what I think of their company.

9 years ago

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Kevin Wilt Freeland, MD

On the telephone they're real nice, but when it comes to action they're a little rough. The 3 or 4 times that I've used them, I've had to wait 4 or 5 days just to get the contractor to come to service what I needed, every time. Once the contractor finally arrived after 4 or 5 days, they completed the job. I went with them because the other company I had sucked.

9 years ago

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Lillie Pryer ladyb0603@yahoo.com

I had to use my warranty when my washing machine broke. It was recommended by my daughter, and the customer support staff were easy to contact, and the person that they chose to come out to work on my washing machine did come, but I was still having problems with my washing machine and he told me, and I quote, that "Choice Home warranty does not pay." He was not gonna come back and finish my washing machine. Everyone I've had come work on my air-conditioner as well told me the same thing; that Choice Home warranty does not pay, and they will not come back out to my house to service any of my appliances. In other words, Choice Home Warranty is a bad thing that I took.

9 years ago

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Gail Wells Big Spring, TX

I've had to use the service twice, and customer support was wonderful on both occasions. They were on top of things and got everything done quickly. We've just been very pleased with the service.

9 years ago

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Anping Liu

Top one service provider and fast response in communication and assign contractors.

9 years ago Edited January 3, 2024

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Arthur Martin Port St Lucie, FL

Some of their agents are good, some are not so good. Unfortunately, they didn't cover my water heater when it went out. They wouldn't help me repair my oven either. Instead, they offered me a $175 advance because they couldn't fix it.

9 years ago

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Linda O'Connell Indianapolis, IN

According to the internet, Choice Home Warranty was the number one extended warranty, so I went with them. I used them for the water heater, but they had a bunch of reasons why they couldn't cover that a 100%. They just cover a lot when they sell it to you, but when you call them, they end up saying that they don't cover that specific part. I'm not real happy about that.

9 years ago

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Lily

I have been using them for three or more years. They keep the customer well informed. The contractors they hire are improving and are more responsive.

9 years ago Edited January 3, 2024

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Kerr Neptune City, NJ

CHOICE Home Warranty has never let me down. They are quick in responding to inquiries and claims. The technicians that are assigned to do the repairs are knowledgable and highly skilled. Sometimes a repair company is not immediately available for an emergency situation, but CHOICE gives you the option to contact an outside agency and CHOICE will reimburse them. If an item cannot be repaired, CHOICE will compensate you to purchase another appliance.

4 years ago

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Peter Borst Clermont, FL

This is my first claim and are waiting for parts for the refrigerator , but they were ordered and supposed to be installed on May 2nd to get the ice maker working. But I was pleased with the service person. I do believe when I originally bought the five year contract, my copayment was $50.00 not $65.00, but like everything else, it appears the price went up.

4 years ago

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Armando Panganiban Toms River, NJ

Costumer service was excellent. And very courteous. You answer the phone ccall immediately Technician Mike was knowledgeable of his job and very courteous as well. He did a good job in my refrigerator. I was disappointed though when my oven can’t be fix. Because the needed part was not available and then CHW DEVALUATED so much the value of my appliance (oven)

4 years ago

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Henrietta Miller Medford, OR

I looked into Choice Home Warranty because of their good rating I found in a search online. As usual, the sales person who called attempted to offer more for longer at a reduced rate but more cost upfront , which I was not interested in. After advising I was not interested, she went on to offer more incentives. She was just doing her job and did a good job of trying to sell me more. t got to a point where I sort of felt like I was in a car dealership. haha I'm sure I will be happy with the warranty. Again, the sales gal did a great job.

4 years ago

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Gary Leigh Sherrod FL

In the two years I've been married to Julie B D I've lived in the house and have been paying for the Choice Home Warranty that she has for the house and I've been very impressed with the service and speed in which things get repaired. I have told my co-workers and Brother about this company and they are going to sign-up for the Warranty just for peace of mind. Thanks, Gary Sherrod

4 years ago

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Ruth Claxton The Villages, FL

My experience with the company, so far, was just in the purchasing contact;' The representative was extremely good in her presentation of what the company offered and the prices involved. She was able to answer all my questions and covered the information in a way that made it very clear and inclusive without my having to ask fr clarification. The sales representative was top-notch in her job with no pressure! Keep up the good work Gin!

4 years ago

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James Streeter Sycamore, IL

Choice Home warranty has been our home warranty company for seven (7) years. In that time frame we have used them sparingly. Each time we have they have been professional, courteous and there service companies have always been top notch in their field of service. We will be with them as long as they remain as professional and customer orientated as they have in the past seven years.

4 years ago Edited April 11, 2022

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Koressa Gregory Fort Worth, TX

I love the customer service provided by Choice (CHW). When I called with my one and only claim thus far, I received immediate assistance over the phone and in person when the repairman arrived. I called and had my A/C problem fixed on the same day! Today when I called in to move my service to my new home, Maurice was on top of it, gave me a great 6 yr price and had me on my way with a new policy within minutes and did it all with a cheer in his voice!

4 years ago

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Bob Kanner Washington, DC

Price was great and amenities and coverage--however, I will say this, three sales people (I figured this out only in the end) contacted me after my initial inquiry about signing up. I answered the first person, Sonny, and then Aaron sent me a note to join. I thought it was Sonny passing me onto one of his sales people...but then another person (name escapes me) sent a note--I looked at titles of all three and they said Sales Executive or something like that. You should all speak in one voice once a potential customer reaches out.

4 years ago

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Just what I needed Anniston, AL

I would like to think Choice Home warranty for having good customer service like Shawn that was outstanding in making sure that I understand the value of having a homeowners warranty insurance and he was very professional and reassuring and making sure that I will be getting the best possible service with the most updated quality repairs possible and I want to thank choice warranty for allowing customer representative to be at the forefront of your company.

4 years ago

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Trish Woodbridge, VA

I was with Choice before we moved to our new house. I always had a positive and easy experience with them. When we bought our new house a warranty came with it and I can tell you they weren’t even close to being as easy to work with as Choice was. The price for Choice is so much more affordable as well. You can’t go wrong when you choose Choice!

4 years ago

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Tim O'Rourke Bonita Springs, FL

Very quick response time after initially filling out the form for service. Many times within hours they have gotten back to me and already set an appointment with a repair co, if not then always by the next day. I have a Choice Warranty contract on two homes, for the most part I’m very happy with them. There have been a few occasions where the technician they sent was not very good and did a pretty bad job, but when I did fall to complain, they usually tried to make it right.

4 years ago

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Homeowner with Pets Morehead City, NC

I chose CHW because of a heavily discounted 30-month plan that was offered to me at a price well below other companies' year-by-year prices. Most of our appliances were old at the time. I made two claims within the first year of the plan (one for A/C and the other for clothes dryer), both of which were processed and paid promptly. The two claims exceeded the total cost of the warranty and I still have 18 months left!

4 years ago

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Jerry Feldman Acworth, GA

I had to call 3 times in order to place my claim, 1st time the call was disconnected when someone tried to answer, the 2nd time I called I used your auto call back feature.......,no call back. The 3rd time I finally talked to a live person who took my information and gave me a claim number, when I asked for the name of the company being assigned, no answer, as soon as I hung up a company was assigned, however it was 3 days out. when I contacted the company I asked if they could make it sooner and they were more than accommodating and came the next day got right to work in in no time had my A/C up and running. If it wasn't for that company I would have given you 2 or 3 stars

4 years ago

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Sruthi Kumar Annamneedu Herndon, VA

Learned about Choice Home Warranty from a friend of mine who swears by their quality of work and high level of customer service they provided. Decided to change home warranty from AHS to Choice Home Warranty. Turned out this decision is one of the best decisions I have taken recently as the customer service, creating any claim and getting the issue resolved is way easier than other service providers. I would recommend Choice Home Warranty to anyone looking for a good home warranty service provider.

4 years ago

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Richard Aguilar Corpus Christi, TX

I have been with C/H/W for over 3 yrs and just renewed for another 6. I am totally satisfied wit the contract, the contractors that are connected with C/H/W here in the corpus area. The contractor that was initially assigned to do some work at my house was polite, professional, and very knowledgeable. in fact we were, ao satisfied that now if we have a claim, I call the contractor give him my authorization code and he takes it from there. great job.

4 years ago

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Sylvia pimentel Ellenboro, NC

I was very happy that your technician took the time to call me before he came to my home! I was having trouble with my new phone not getting calls. Your technician was on time and kept calling. He was very courteous and fixed my washer quickly. He also explained the problem was a clogged small thimble part in the back of the washer. I will tell my friends of your great service and your home warranty!

4 years ago

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Bea Cundiff Louisville, KY

I have been a customer for 1 year, recently renewed for second year. My experience has been very good for the last two claims I have made. I would highly recommend them. My first experience was a little rocky since the technician did not do what he should have done, but Choice Warranty stepped up to provide quality service since then. Thanks again,

4 years ago

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David Owens Bloomington, IL

Had to replace a garbage disposal in Aug. was contacted within a reasonable amount of time but had some problems coordinating with the company for the install. Currently have a claim through our management company, Vacasa, on a microwave that quit working in our condo. Need to get fixed or replaced as soon as possible due to renters coming into the unit

4 years ago

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VC San Antonio, TX

I was uncomfortable at first with online repair claims. However, I received an email response and scheduled visit within a few hours, the repair company called to confirm , and a repairman showed up ON SCHEDULE. He identified the problem, requested the parts and scheduled a second visit. I even received an email about the parts order and a second visit confirmation. Better than many repair calls I’ve made over the phone.

4 years ago

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Marie-Lyne M. Vaudran Tucker, GA

When I signed up the contract, the seller told me that limited roof care was included. When I called days ago customer service said that it wasn't and hung up the phone when I was trying to explain my side. The second person I talked to, as I was going through my contract, said "yes roof care is part of your contract" then when I explained what had happened (I guess took a second look) and said that it wasn't. (At least, he was professional. I would say a bit more customer training since I was told one thing and it was inaccurate. I do appreciate the professionalism and expertise of the people who have come to my house though.

4 years ago

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Loves life laughs Duncan, AZ

I called for a stopped kitchen sink and the next day services by Jason had a appointment for me by 3pm.He was very professional wore mask and booties on his feet. Fixed sink clog and recommend products to keep all drains running great and safe productto use he is also a handy man I will call for swamp cooler open and clean and close.Highly recommend. Choice home warranty. A great company I has American Home Shield before witedweeks for the repair to be done.

4 years ago

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Sandra Dodd Lawrenceville, GA

The day after I called Choice for two electrical problems in my house, I was contacted by Ace 10 Home Services and an appointment was set for the following morning. The technician called to tell me he was on his way. He arrived on time, listened to the electrical problems and solved each one. He was top notch and I would definitely ask for this company and this technician again.

4 years ago

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Fernando Bou Los Angeles, CA

Eli was a great salesperson. Calm and willing to get me the best deal possible. Never pushed and answered my call after the fact when I had more questions. Like everything in this world, you can't please all the people all the time, you may find bad reviews, but consider the number of claims filed and the number of complaints. Less than 1% in unhappy clients.

4 years ago

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Happy Customer Now Leander, TX

The other time I had a problem with my air conditioning unit that was only seven years old & cost $2,500. to replace the coil, Choice did not pay anything on it, because It had some corrosion on it. I was very upset because I had never filed a claim before in two years with them. However, just lately, my 14 yr old washing machine is no longer able to spin the water out of my clothes, so they are going to replace it. It is a Maytag & I have always taken good care of it & it has only been used for me & I’ve made sure to never overload it. Needless to say, at this point I’m happy with Choice!

4 years ago

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Ranieri Araujo Santa Cruz, CA

Every time I call for a claim all the representatives are very nice and professional but I am having issues with my last caim regarding my heating system. The technician seemed to be very knowledgeable and knew what he was talking about but he fix 1 out of 2 issues. He fixed the leak but he did not fix the heating part, which was the most important thing. My Tennants are without heat in the house for over 6 days now. I call 2 days after the technician's visit but he hadn't reported anything back to Choice home warranty. Without his report, we can't move forward with the claim. Now I am about to call it again and try to fix it this issue

4 years ago