Name: Choice Home Warranty
Rating: 3.8

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Wanda Twomey Wylie, TX

The service response was so quick the contractor was trying to contact me much quicker than I expected and caught me not at home when he called. An appointment was rescheduled for a day later and my problem was resolved quickly and expertly. This was my first experience with CHW and I am impressed. E-mails keeping me updated on the progress of my request was very encouraging

5 years ago

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Pablo Adame El Paso, TX

My heater and thermostat went out during the extreme cold experienced last week in Texas; Choice response with their professional technicians was prompt and efficient. The technician Albert was able to diagnose the problem and had my heating system working less than an hour. Superb job and totally satisfied with Choice and their representatives. Kudos!

5 years ago

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A Lakeville, MN

I liked that the communication was very thorough. For complete customer service and knowledge, 1. The technicians need to show credentials that they are with Choice Home Warranty. 2. The technicians need to provide a written document of receipt and services provided (what was wrong and what was done to fix). The ratings below for trustworthiness and quality are somewhat difficult to provide accurately since I did not receive any without a receipt or any proof of service from the technician. I still am unsure of what was wrong, how it was fixed, services provided. I'd probably be able to give you a more accurate / better rating if I had that from the technician. Regards, Kathryn

5 years ago

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Victoria Howard Glendale Heights, IL

I was actually skeptical about the choice home warranty. I’m so glad that I just said get just in case. It has really paid off. I’ve had to use them four times now and each time they provided excellent service and sent professionals out to do the repairs. Now, the thing that I don’t like about the program is that if you just happen to fix the issue before your date it is almost impossible to cancel it. If you cancel through the company that they booked with. You don’t hear any feed back. Feed back is always good.

5 years ago

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John Rodriguez Pflugerville, TX

Great response. my claim was created the same day I called in. I received an email within the hour with service provider information. EMS Home Services contacted me the next day with a scheduled time/day. I confirmed. EMS Home Services technician arrived on time and fixed the problem with my heating unit within an hour. He was very profession and easy to work with. Excellent experience. I will definitely recommend to my friends.

5 years ago

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Audrey Anderson Lawrenceville, GA

Received appointment within a day of calling. The technician was professional and attentive in tracing the problem. Water was dripping inside my storage room from the main waterline from the street. He turned off the water from the main source left, left to get parts, returned and did the repairs all within 2 hrs. He returned to check his work and we both were satisfied.

5 years ago

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Susan Sexton Jefferson City, MO

Technician was late, but texted me why and when he would be able to arrive. When he arrived he identified himself and immediately began working on my washer. He eliminated possibilities and came to the only possibility, When he left, he let me know I would be notified by CHW with your results and recommendations. He was unable to complete the repair because he did not have the part needed with him. As soon as he receives the part he will complete the repair. I am very pleased to this point.

5 years ago

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Kate Harrison

The best plan for the money. The people that have come out have done good work. My dishwasher has worked ever since they fixed it.

5 years ago Edited September 14, 2021

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Guy Pass Christian, MS

Today I became a Choice Home Warranty customer. The process was simple and straight forward. Kurt almost knew in advance what my questions and concerns were. He explained everything. Very knowledgable and professional. The coverage more than meets our needs for today and into the future. I can recommend Choice Home Warranty to my family and friends.

5 years ago

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Sue Ballwin, MO

I like the Plan and Contract I received. what I didn't like was that the agent I spoke with on the Feb 4,2021 said he was going to call me back in 15 minutes when the total amount would not go through my bank...to give me time to contact my bank and OK the withdrawal. He never called me back. When I asked if I could pay the total amount in 2 payments he said, "No". Then I find out that half the amount was taken from my bank account without my permission. and when I called to find out what was going on they told me that the amount taken out was only half of the total and the other half will come out in one month. What upsets me is that the first agent I talked with never called me back to tell me he was approving the 2 payments on the total amount. Just one call back would have made all the difference in the world. This rating is only for my first impressions. I have not received any other service from CHW.

5 years ago

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John Luman Minden, NV

One person, one call for starters. Beat my previous home warranty with Fidelity National by 140 dollars with better coverages and provided additional coverages like sprinkler systems and roof repairs, which weren't even offered by the previous company. You didn't hear children screaming and yelling in the background either; seriously. My representative was easy to understand, and knowledgeable about his companies product unlike the previous guys. All in all, a completely different and superior customer service experience, and capable representation.

5 years ago

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Charles Rowe Albuquerque, NM

We like conversing with the people we talked with, especially Andrew M who signed us up for a total plan plus the hot tube we have, central vacuum, and a second refrigerator we have in the garage totaling annually $774.00 ($64.50 plus a questionable charge of $5.50 month, probably a monthly surcharge).... It is our understanding we pay the first $75.00 on anything that goes wrong with items that you cover.... If any of this is incorrect, please advise.... Many thanks, CHARLES and CAROL ROWE.

5 years ago

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Duffy Cypress, TX

I am still very happy with myself for signing up with CHW. We have needed their services only one time so far. CHW's attitude and service was absolutely fantastic. They kept us informed throughout the service project. When to expect the tech person, the phone number, and the projected time of their arrival. The company CHW chose to actually do the on site work was also the bomb. Regards, Jerald Vascoe

5 years ago

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BEVERLY MARTIN Chicago, IL

MY EXPERIENCE WITH CHOICE I WENT TO EMAIL GETTING INFORMATION ABOUT HOME WARRANTY BEFORE I WAS DONE SOMEONE CALLED ASKING DID I NEED OTHER QUESTION I REPLIED NOT QUITE GETTING THE INFORMATION I NEEDED SO THE REP. CALLED ME LATER IN THE DAY HE (LIVE PERSON)BRIEFLY GAVE ME MORE INFORMATION HE WAS PROFESSIONAL AND KNOWLEDGED ABOUT " CHOICE". DID NOT HESITATE VERY GOOD AND I PURCHASED

5 years ago

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Charles Walton Lehi, UT

My service request has not been fulfilled as yet. The first appointment is still two days away, so this review seems a little premature. However, I can say that the process of filing my claim was extremely easy and that the appointment was made within 12 hours of my filing the request. That all seems quite efficient to me. I only hope the actual repair/replacement will be as efficiently handled. That remains to be seen.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 2nd, 2021

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Mary Vandever Prosper, TX

They were unable to get a service person to come work on my electrical system so they gave me the option of finding my own repair man. I did find a repair man and if I work through the paperwork appropriately they will reimburse me for the work that he will do. The customer service representative so I have spoken with on the phone have been helpful and courteous.

5 years ago

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Deborah Chase Detroit, MI

My experience with Mr. C was very pleasant and professional he explained the services that Choice was able to provided with my home owner needs. He also suggested several different promotions that helped me make a decision to purchase a 5-year plan plus 1-year free. I felt valued as a first time customer and look forward to doing business with Choice Home Warranty.

5 years ago

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ELAINE L HATTEN Richardson, TX

My technician was so courteous and respectful! He had to order a part for my refrigerator which took several days to get. I was notified today that the part was in and that he would come today to fix my fridge. He said it would be between 5:00 - 7:00 pm. It was a little later than that, but he did show up, fixed the problem speedily, and left my house at 8:32 pm. That is working above and beyond the call of duty. Thanks Choice Home Warranty and thanks to the wonderful technician you sent to fix my problem.

5 years ago Edited September 14, 2021

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Noel Ussery Virginia Beach, VA

This warranty is good for small problems. But when the bigger issues come along (air conditioning, heating system) Choice isn't so great. Had A/C problems last summer. The Choice tech advised that he couldn't do anything to repair and it wasn't covered because we had not call Choice for yearly service; said the compressor was bad because of lack of maintenance. So, we called a local company and their technician came and was able to repair the system and had it running within an hour. The Choice tech had, in his efforts, put parts back incorrectly. Recently we had a problem with our boiler/heating leaking from the overflow vent. The Choice tech came out and said he could not repair it and that the entire boiler would have to be taken apart to fix the problem. Also, he didn't have time to do such a large project. He suggested we wait until spring to have it repaired even though we had water leaking in the garage and had to empty the container that was catching the drips a couple times a day. SO, again we called the same local company; and the problem is now fixed. Several parts were replaced and the fix completed in timely manner; and water is no longer leaking! So for dryers, washers, etc and small electrical jobs Choice has been fine. BUT.... we wouldn't recommend them to friends because of our experiences with the major repairs. The service charge is very reasonable, but that doesn't help when we have to call on other professionals for the larger problems.

5 years ago

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John Byars Baton Rouge, LA

The claim process takes too long to resolve. The assigned case manager prefers to not communicate directly with the claimant trusting that the claimant will call or write or text to stay updated about the claim. T claims I have filled have been settled, but in each case the final cost to has been between $200 and $500 more than what was paid for each claim. Also , each claim took over 30 days after being approved to get the checks. To be with out the appliance for over 30 days is rather sad and a hardship on the claimant. I have two (2) houses warrantied with you at a cost of almost $6000.00 and in two (2) years I have had to file three (3) claims. At least, you are able pay on the claims.

5 years ago

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JSBjr Pensacola, FL

Online request was very easy. Received notice of an appointment within an hour. The plumbing technician, Douglas, of All Pro Plumbing was very knowledgeable and resolved our issue of whistling pipes in less than 30 minutes. This is the second time we've called CHW (different issues) and we've been exceptionally pleased with their service and the technicians they've sent.

5 years ago

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Jacqueline Darnell ,

I have no used the service yet as I've just started and there is a 30 day wait to be able to file a claim. I do like the way your representative explained the service and helped me set up a plan for my residence and for the one I own that my daughter lives in. I pricing was excellent and your rep was very smooth in the way he explained the benefits and his attention to details. I hope we don't need the service often, but I do have an older home and some of the issues that go along with it. Your rep was well trained and experienced.

5 years ago

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MrMrsIsaac Augusta, GA

We just signed with Choice because the previous owners had another home warranty that is expiring shortly. We spoke to Larry! He was awesome! After breaking everything down and comparing it to what we have now and why we should spend just a couple more dollars. He is very passionate about his company and very knowledgeable so he convinced us! We re satisfied with the decision we made. He is a keeper and a great asset to Choice. Thanks Larry!

5 years ago

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Jeffrey R. Layman ,

This service call provided us with a educated service person to check out why our washing machine wasn’t working correctly. After speaking with him I found that he’d been servicing Appliences for 17 year’s. Well done Unfortunately Choices Warranty provided a settlement for us to purchase another washer and I believe the amount is expectable. We have had other settlements on appliences that we felt were low, I guess these settlement amount come based upon current values including how old that applience are. Last, the previous settlement check took much longer to receive than they stated it would.

5 years ago

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Glenda Orren Ferris, TX

Each time I have had a claim the service company choice sent was very professional, reliable and fixed my problems. I have had other warranty company that sent unqualified people out so it means alot to have professional companies service my issues. I live in the country so it can be difficult to get service people. Everyone at Choice has been helpful and polite. I highly recommend Choice Warranty.

5 years ago

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Pam Raleigh, NC

Just signed up with this company after leaving another home warranty company that I have not been pleased with. From the beginning of the call till the end Carter was very informative and courteous and helped me get a plan for me. If the customer service from the start was any indication of how the service calls will be, I will be glad I switched and wonder why i waited so long.

5 years ago Edited September 14, 2021

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Ad One Washington, DC

The best in the business! 24/7 service, and they truly understand an emergency service request. The technicians came right on time, within 3 hours of my online request, were very thorough in their investigation of my HVAC unit niy problem, changed the capacitator, did room temp check in every nook and corner, cleaned the unit, replaced the filter, and left my home in all smiles! That is why I signed up for a 3 year contract as a customer!! Thank you for excellent services rendered.

5 years ago

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Ralph & Mary Ann Close Georgetown, TX

In two years time, we have used our warranty service 3 times -- HVAC not turning on, garage door opener, and yesterday icemaker not dispensing ice. All three times Choice Warranty has sent out excellent servicemen, and being new to our area, I would not have known whom to call! Life is so much simpler with a home appliance warranty even if I don't get in return the full amount spent for the year's contract.

5 years ago

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Mark Gadbury ,

My recent experience was not good. CHW needs to implement a system to be able to take care of an emergency. My furnace quit working Friday morning December 18, 2020. I called CHW and opened a claim. About an hour an a half later I received notification that someone would be here on Monday, December 21. I live in Colorado and can't be without heat in the winter time for 3 days. I called CHW again and explained my situation. They said they would reassign the claim. A couple hours went by and I heard nothing. So with the temperature under 60 degrees I made a decision to call a local furnace shop. The first one I called said they could have someone here in an hour. It was less than an hour and the technician showed up and fixed the furnace to the tune of over $300. Mark Gadbury Fort Collins, CO

5 years ago

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Angela Allison Kingwood, TX

When purchasing my home I researched several warranty companies and based on reviews I selected Choice Home Warranty, and so glad I did! I had to utilize the warranty when my garbage disposal quit working one evening. The online claim process was so easy to use. By the time I woke up the next morning a plumber had been assigned to my claim & he provide quick service that day! I have already recommended Choice Home Warranty to others and shared my experience with my realtor and friends.

5 years ago

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Granville Townsel Baton Rouge, LA

Great talking with Jerred L, very positive and knowledgeable contact person. Offered as many promos that were available. Explained my contract thoroughly and all the options that were available to me. Company has great services charges and prices. Looking forward to having a long relationship with this company!!! Tell George [F] the Townsel family says Hi!!!

5 years ago

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Pika Linderman Las Vegas, NV

Choice Home Warranty responds quickly and fairly to my claims. I don't worry that they will try to weasel out of coverage I'm entitled to. The technicians who have come to my home have all been friendly, respectful, and have done excellent work in a timely manner. As a single woman having technicians I feel comfortable with in my home is a TOP PRIORITY and all the technicians I have had over so far have been excellent!!!

5 years ago

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Ken Fort Collins, CO

George from House Calls LLC was right on time, courteous, and knowledgeable about CHW and my garage door opener that was not working properly. After diagnosing the situation he called CHW and was authorized to replace the system. He had it on board and did a perfect job installing and explaining the equipment. Friendly and efficient in every aspect. I highly recommend CHW and was particularly happy with who they assigned because I could not have imagined this flawless response.

5 years ago

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Patrick Banner Alpharetta, GA

After a heavy rain, we experienced a leak in the master bedroom. I called CHW to confirm if the limited roof leak was a part of the plan I have. The representative was very helpful and confirmed it is. He offered to open the claim for me. The process was very quick and efficient. Within the an hour, I'd been contacted by a provider who was able to come out the same day. The roofer came out to assess the issue and communicated with CHW. While the claim was unfortunately declined as out of policy coverage, I was able to have the roof repaired at out of pocket expense to myself. Aside for the claim being declined the process was quick and efficient.

5 years ago Edited September 24, 2021

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Amy Drummond Atlanta, GA

Well so far everything is going smooth ... I called this morning for an issue for both my dishwasher and brand new ice maker in my freezer that got froze up since the Oklahoma freeze.. they already had a technician coming out today to look at both. I was on hold for less than 3 min. Emails and text and calls started coming in non-stop, verifying someone was on the way and what to expect.

5 years ago

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Mary Curran Cleveland, OH

I need a repair to my refrigerator over the thanksgiving holiday. I was able to call & start the process. Because of the holiday it was tough to find a service person who was available. They offered to pay if I found a repair company. Which I did but they couldn’t come for 7 days. In the meantime Choice notified me & someone come out in 4 days. I had a great experience.

5 years ago

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Cathy Moore Gastonia, NC

I’ve used this service since 2017 for various repairs and have not been disappointed with the outcomes. Each time a service technician was contacted in a reasonable amount of time and I was notified with the needed information as to who I could expect to come out to correct the issue. The technicians have been courteous and respectful of my home and knowledgeable of their trade. There is no limit for service requests, which I love because I have a home that’s over 23 years old & things are always needing repairs or replacements. Having CHW has saved me a lot of money and worry.

5 years ago

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Stephanie Ferguson Phoenix, AZ

This was my first claims request since signing up for the service! My garbage disposal was leaking and it was as old as my house 8 year old, the service provider that they out came within the 30 mins of the 3 hour window and I was able to upgrade the actual product for an extra $27 instead of just having the builder grade disposal. Then he said if anything was wrong with it call him and he comes back for free!!! So far I'm having a way better experience than I did with my previous company!

5 years ago

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Renate Caskey ,

The Lafayette repair gentlemen were great and kept me informed as to their arrival. However, your company emailed me the totally wrong day and time for the repair. Luckily I called Lafayette and they confirmed the appointment and time they had given me previously. Especially since the repair required me to turn of my refrigerator for 24 hours. Your customer service has to do better in being accurate!!!!!!!! Renate Caskey

5 years ago

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Steve G Harrisburg, PA

I signed up for this service around March 2020. I put in my first claim for a garbage disposal replacement in October 2020. The claims submission process was fairly easy. Choice got back to me quickly and the outside vendor was scheduled about 2 weeks later (understandable given the pandemic and that it was not an emergency). The repairman came and replaced the disposal. The process was convenient and easy. No waiting on hold for an hour. So far, I am happy with this home warranty.

5 years ago

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John Armstrong Littleton, CO

This was my first request for a repair. The process was easy, my issue was for a gas fireplace wall switch that no longer worked. I couldn't find a category that covered it so I tried electrical, Sam the tech was very friendly and helpful. Unfortunately he couldn't find or fix the problem without taking the fireplace apart which neither of us felt comfortable with, there were rivits not screws that could not be replaced. When he put in a request to do that it was determined that it was not covered under the warranty. I hope in the future I don't run into the same problem. Overall I was satisfied with them for now.

5 years ago

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William W Madison, AL

My refrigerator went out and I used the online claims submittal process. I was very easy to do and the response was quick. CHW contacted a repair service who originally scheduled my appointment 5 days out. The repair service then called and rescheduled a day earlier than previously scheduled. I know CHW has no control over appointments but if a somewhat critical system goes out over a weekend they should do more to get it operational sooner. In my case it would not have mattered as the refrigerator ended up not repairable.

5 years ago

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Johnny Taylor Russellville, AL

The sales person was nice and polite . He took his time to go over everything about the insurance with me . I called them after seeing their ad on the internet. He called as soon as I typed my phone number into the computer . He gave me a good deal since I am a senior citizen . I think I will be satisfied with this company. I just did business with them a couple hours ago . I just took the representative’s word as to who they are and what they will do . They seem to be a good company.

5 years ago

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Michael Cunningham Lithia, FL

The Appliance Squad who we’ve had service us several times is excellent. Unfortunately we have a refrigerator that has not been repaired fully. Appliance Squad told us to try a different company which we did. Choice Home sent Ashley Appliance to do the work. That person came out and said he would order the part as had been replaced twice before. We waited a month and finally I called him and he said he had the part. He was very unprofessional and belligerent. We agreed he would not come out and make the repair. So at this point we have a refrigerator that does not cool properly and we have paid him $85.00 without any service. This same gentlemen had nothing good to say about Choice Home. Really bad mouthed the home. So I’m not pleased with our overall experience with Choice Home which is what I’ll tell anyone I talk to.

5 years ago Edited September 14, 2021

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ElaineSweidel San Antonio, TX

As soon as I got on the website to obtain a quote, I was called with a solicitation to purchase a home warranty. While that was quite aggressive, I did end up taking the offer. The price was negotiated to where we could afford it (senior citizens & veterans) and the terms fit our needs. The rep was friendly, patient, and understanding of our needs with our secondary home. We hope to have a great service experience throughout our 3.5 year contract.

5 years ago

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Tyler Mcbride Prosper, TX

The problem was resolved! But the technician did not arrive in the specified time window. I've worked service jobs like this and often the guys get appointments that run long and it is understandable. Also when we called the customer rep was very friendly and helpful. The only recommendation is that we receive a closer window as the day goes on. We had to have a family member watch the house early in the morning which was not necessary. Overall the problem was solved and was very easy for us to set up. The technician definitely worked hard and diagnosed the problem and solved our issue!

5 years ago

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David/Donna Bamond Hopewell Junction, NY

The repair tech. assigned to our claim was at our home within 2 days and he was VERY efficient with diagnosing the trouble. Home Choice decided to replace the dishwasher. The first offer as to the amount they would allow was declined by us. We told them that we had already done our homework and their offer was about 50% of the cost of a new appliance. We were put on hold and within 5 min. they made a new offer that was close to what it would cost and we immediately accepted. Great company to work with.

5 years ago

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ALFONSO COTTLE Somerset, NJ

I have just sign on with Choice Home Warranty my experience is limited because being new I have not yet been able to use your services. Therefore my experience has been my discussion with Elliot out of the Edison office he went over all details of coverage and explain my question in detail, also he worked out a Warranty for over 3and half years that I accepted.

5 years ago

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John Halliburton Gainesville, TX

I have three Choice Home Warranty policies covering our primary residence and two rental properties. In the past year I have submitted claims for two claims, the most recent a couple days ago at my own residence. In the latter case, which involved a plumbing leak in the house wall, the plumber was assigned within about 12 hours of my claim submission. The plumber arrived on schedule, and repaired the leak satisfactorily in less than an hour.

6 years ago

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Larry York Haven, PA

I first read an This Old House article comparing a few companies. It looked as though Choice would be 'best'. So I went to website and couldn't really find any info unless I filled out name, then email, then phone - and all of a sudden, immediately, my phone started ringing. I wasn't ready to take any calls from Choice, so I disconnected the call. The phone rang again from Choice. Then again from Choice! How annoying. So, once I felt ready to speak to someone, I called. Was surprised to be given higher service fee rates than the This Old House article. And the Annual amount was on the high end as well - but then I was "given a discounted rate". Frustrating. But so is the competitive sales world I suppose. i'm glad I do not work in it - because i don't even like this end of it! Greg was polite, and quick - efficient. Friendly. Respectful of my Vet status.

6 years ago