Name: Choice Home Warranty
Rating: 3.8

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jeffrey antwine Sumter, SC

This review is specifically to the great customer service provided by Mr. Maurice R, Choice Home Warranty Account Executive. Mr. R was very professional in answering all of our questions and providing warranty information regarding our 10 plus policies. He has been very responsive to all of our phone calls and emails. We renewed 2 policies and added an additional 2 residences (policies) to our Choice Home Warranty portfolio primarily because of Mr. R's great customer service.

4 years ago

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Neicie MN

Miguel with Feniv’s is a very nice professional young man with a massive understanding of his trade. He checked our AC/heat pump unit and assessed the problem quickly and efficiently all while keeping me informed of what he was doing, what he found, and what he was going to do to temporarily fix it including the part that was needed for the permanent fix. He was even patient with my little chihuahua that thinks he’s a pit bull.

4 years ago

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David Fujimoto Hayward, CA

Customer Service Agent, Justin, was helpful, professional, and friendly. He provided me with great options in regard to my home warranty coverage and quoted me a very good price. I appreciate his assistance, and can only hope Choice's claims reps, and assigned contractors, will be as courteous and professional should the need arise to make a claim.

4 years ago

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Ruth Bingman Columbus, OH

Over the years I have used Choice three times. (Garbage disposal a few years ago and again this week and the furnace a few months ago.) In each case they scheduled the appointment and sent out a technician that was great. My main reason for using Choice is that it is so difficult for me to find technicians and Choice has been great at that for me so far. I have been happy with the service and delighted with the quality of the technicians' manner and knowledge. They are the next best thing to being capable of doing it myself.

4 years ago

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John Harrison Brooklyn, NY

Choice Home Warranty gives great value for dollar. From the moment you submit a claim to the dispatch with which a service technician is scheduled to the day the technician assesses the issue to the time the solution is executed and implemented, Choice Home's method of addressing member's issues is efficient, effective, and of the highest standard. We have turned to Choice Home numerous times to address an issue and have been more than pleased. We recommend them most highly!

4 years ago

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Choice Home Warranty review Madison, MS

I have used several different home warranty companies and can tell you that I think that Choice Home is by far the best. The companies that they contract with are quick to respond and I have found that they do a great job. I have never run into a repair person that was difficult, unknowing about how to perform the job nor unpleasant. That is saying alot

4 years ago

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Maureen Schnitzer Loxahatchee Groves, FL

It was so easy when my washer broke down. Just call they assign a repair person. A picture of the repair person pops up and tells you all about them and when they will come out. It was very accurate and the gentleman was very nice and efficient. He had to order a part but explained the process and everything worked out. All fixed and now time to do the laundry!

4 years ago

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MJohnson Capitol Heights, MD

I thought that the technician who came this time was very good. He even showed up early which is always a plus to me. The last time I called CHOICE, noone ever returned my call about my refrigerator and I had to pay outside help. This time, he only could "diagnose" the main issue and not fix it. He did something to help my dishwasher but now I still need CHOICE to send a plumber for the main clog so I can use my kitchen so I'm still waiting. I just think there are some efficiency kinks that need to be worked out so that people aren't as inconvenienced and they feel they are cared about as clients.

4 years ago

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John Hodge

I am new to Choice Home Warranty so the repair to my heating system is my first encounter with them and I have to say that I was very happy with their service. The system was repaired within 12 hours of my calling Choice - and I called at 11 PM. I am in the FL Keys where service is slow due to the "Island Time" mentality so getting such quick service is/was no easy task, but they did it!

4 years ago

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Lisa Romeoville, IL

This was my first time having an issue with any of our appliances. When I called Choice Home Warranty, I was transferred to an automated service which was fast and easy. Within a couple of hours, a technician was at my door to assess the issue. The very next day, I not only received an email from Choice stating that our claim was approved but I also received a call from the technician. They will be out in a couple of days to repair my issue. I couldn't ask for better service!

4 years ago

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Wayne Bucks Phoenixville, PA

I just purchased a home and wanted to have a warranty to cover the things in this I don't have a history of service or care. With that in mind Choice gave me a great price and are a company with a great reputation so I feel comfortable with having them as my Home Warranty insurers. I spent more on my plumber today than I would with this warranty, point being a single service call is expensive having a warranty with a small service fee is the way to go.

4 years ago

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Barry Jeter Orlando, FL

Refreshing to see a business deliver on its promise. Customer Service was exceptional, less than 3 minutes wait time, pleasant and professional people on the other end, who were NOT from an overseas call center. Received vendor call the same day and had and appointment the next day. I particularly appreciate working with Akeem the resolution manager, who was more concerned about my satisfaction me more than trying to deny a coverage as some do. I highly recommend Choice Home Warranty as your home warranty company

4 years ago Edited January 24, 2022

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Monretta E Cooper Rockville, MD

While I am satisfied with CHOICE, I think the contractor should contact the customer prior to scheduling an appointment. Unless you have nothing to do on the date of service, the window seems to be approximately 4-5 hours, which to me is a long time to wait for a technician. Also, the contractor should indicate the types of payment methods accepted by their company.

4 years ago

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Carol Ann Davis McKinney, TX

Was extremely quick to get through to someone to open a claim for my oven. The agent was very nice, professional and answered all my questions. Process was very easy and I got a confirmation email with claim information. Within 30 minutes I already had an email from the technician with my scheduled appointment time. I was impressed with the efficiency all around so far.

4 years ago

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Arlene Blackburn Wichita Falls, TX

Choice was very prompt about getting a service man to work on my microwave. Unfortunately, they opted to replace it and notified me they would email me a gift card to Lowe's for the purchase. The only problem, they said it would take 30 days to get me the e-card. I really need my microwave and having to wait 30 days to purchase one is rediculous. This is the only complaint I have but I really think they should change this policy.

4 years ago Edited March 7, 2022

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Virginia H Diggs Gloucester, VA

As a newly enrolled customer, we have not yet had the need to use the company. However, we are impressed with the broad scope of home appliances the company covers. Also, feel the amount due when making a claim is reasonable. Our expectations are high, but based on what Choice Home Warranty promotes as their policy for meeting customer expectations, we look forward to excellent, quality service when needed. Our rep, Mohammad was determined to make us feel, this company will not let us down.

4 years ago

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BETTY JEAN FRANK Dallas, TX

I was upset with Choice Home Warranty about a claim I made for my dryer, but I realized later that there was nothing that could be done about the issue with the part until the company recieved the part. The tech came out as soon as they got the part and I realized a check to go toward replacing the washer. So far Choice Home Warranty is living up to its promises.

4 years ago

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Paula Cooper Atlanta, GA

choice warranty responded quickly, my heater wasn't working and it was 28 degrees outside ,the technician called and came earlier than my appointment, so happy, he went right to the problem and fixed it ,they always send the best technicians ,I had my washing machine, dishwasher, air conditioner fixed and they send always the best ,saving me hundreds of dollars

4 years ago

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Sandy Wangberg Johnson City, TN

I did have some trouble with the 1-800 number, but when I went to the website to file two separate claims, I received emails shortly thereafter and had professionals scheduled for both my issues by the end of the day. One of the professionals contacted me directly to see if I could provide more information on the issue and asked if I could text him some photos. He was extremely professional and helpful.

4 years ago

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Steve Goldman Okatie, SC

Tech showed 2 days early. He called to let us know he was able to checkout the washer if we are ok with an earlier appointment. Was very polite. Seemed to do a very comprehensive checkup of our washer. Decided what was the issue. Informed us that a part was needed and he would contact us as soon as he received the part. Within 2 days he rescheduled to install the new seal. Great service so far. Very pleased with Choice and Tiger the tech.

4 years ago

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Darrell Davis San Antonio, TX

I am glad I switched to CHW. They get things taken care of just like they advertise. The appointment set up is fast with hassle. The repair companies they used (from my experience) are very reputable, professional and courteous. I tried another company before CHW that was horrible from beginning to end. The warranty company was like the people they hired to do repairs who could not fix anything, couldn't set up appointments and had no knowledge of what they were doing. CHW has done an awesome job!!! They get the job done.

4 years ago

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Karla Pagador Pensacola, FL

I switched warranty companies because the other one didn’t follow through and took forever to get someone here. We had someone out here the same day to fix our air so kudos to your company. The company that you sent here was great they were prompt and they did a good job and we had no problems thank you so much for your service and please let them know that they were great

4 years ago

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Fran Chlebisch Jonesborough, TN

I signed on with CHW because my previous home warranty provider did not honor their agreement regarding service call fees. This is my first experience with CHW and it has been "smooth sailing. My oven needed a second oven relay control board since the one installed just 5 months ago shorted out. The A&E technician promptly diagnosed the problem, ordered the part (which was delivered to my door in 3 days), and returned to install the board. It took all of 15 minutes and the oven is now heating properly. Thank you, CHW!!

4 years ago

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Jeff Lewis San Antonio, TX

We had a problem with. our refrigerator, CHW dispatched a service company that claimed to fix the problem but hadn't. CHW dispatched another service company and they declared the refrigerator "dead on arrival". The service company reported this to CHW and within the hour CHW offered a fair amount of money towards replacement and gave us a gift card to use at Lowes for the purchase. I was expecting some reason to not pay the claim but instead they handled it immediately with a fair settlement.

4 years ago

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Sam Peters Wellington, FL

CHW always responds in a timely and professional matter. In 1 year of policy ownership I’ve reached out to CHW 3 times. They have always responded to my problems. Be sure you know your policy requirements and limitations, every clause and the fine print. Policy Options may have definitions requiring a second or through reading to understand. Sales personnel are helpful but do not, and can not, provide verbal solutions to every possible problem you may encounter during your policy term. CHW policy coverage plans can be beneficial for many homeowners problems but do not provide 100% coverage for every problem every policy holder may encounter. Always use your policy for solutions to homeowner problems. Your individual policy interpretations may not match the policy coverage. Coverage is not perfect for every need!

4 years ago

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Ceci Phillips San Antonio, TX

They finally found a technician who would commit to the appointment. My pool pump timer had quit working. Jason with Hi Tech Pool Supplies came out and was very professional and friendly. He wasn't able to save the old timer and got approval from Choice to replace it. It all seems to be working fine now. I would recommend both Choice Home Warranty for your home and Janson and Hi Tech Pool Supplies for your pool needs.

4 years ago

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FRED HANEWINKEL St Louis, MO

So far so good. I just made my first claim. The response was punctual and very polite. I say my first, because, just as soon as my first issue was being tackled, the garbage disposal fell apart. Just the same as my first, I had a appointment within a few hours. Not only that, I was able to reschedule for a time and day that worked better for me and my renter with the people that were contracted out to do the work.

4 years ago

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Mary Ann Fenerty Philadelphia, PA

I had the pleasure of speaking with Tony who answered all my questions and was kind enough to offer some alternative plans and had no issue with adding my stand up and chest freezer, and second refrigerator. He also took the time to explain about the senior discounts and three and five year plans. He was extremely efficient in providing an email with all the particulars for my file. He should be commended for his attention to detail and knowledge regarding the services offered. Thank you.

4 years ago

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Sandra Danville, KY

The agent / customer support person, Robley J. Was like talking with a friend that was genuinely concerned about my concerns with or without the warranty. We even laughed together and that is hard to do these days for the most part. He allowed me the time to really consider if I wanted to make this commitment and answered all my questions. I was so impressed I talked my son into having this warranty for his duplex. If all continues with this company overall I will be very happy and keep referring. Robley is a definite asset to the corporation.

4 years ago

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Melissa D. Dills LLC Orange Park, FL

This was my first time needing to use my coverage with Choice. The phone and online accessibilities are great. They just needed to update my phone number otherwise, I did miss my first call as to when the repair technician was coming out. But thereafter, it was easy to do with the online chat option. The person did it while I was on the phone. Then I got email updates for times, options to reschedule and reminders. The tech showed up and called with advance notice as requested. He was professional, asked the right questions and came prepared with the part to fix my washer agitator right then and there. Payment was easy to do online and or through an ap. I was also glad to see that the business association was with SEARS which has been a trusted brand for years now. The home warranty coverage is a wonderful investment in your home and I always recommend it to even my own customers.

4 years ago

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Nicoli Palomino Duenas Carol Stream, IL

The attention of CHW was very good, they solved my problem with the stove that did not worl, the technician who reviewed the equipment recommended the replacement of the stove, and the attention with the case manager was able to solve the adequate value of the equipment. My recommendation is that the delivery of the money to buy a new one is less than 30 days, because in that period my stove does not work.

4 years ago

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Bob Cline Myrtle Beach, SC

Claim: #138448240 - toilet leak: The repair was done successfully and I was very satisfied with it, but it took a full week to get the technician out to do it. This was too long which resulted in a week of leaking water (down the toilet drain) and extra water cost. Claim: #140098075 - gas line / heater check: The technician (Baker's Residential Expert) responded promptly and went the second mile to check the system thoroughly. Very nice guy who did find some furnace problems that were due to improper installation. He explained the issues clearly and went out of his way to make sure we were satisfied with his work. I appreciate Choice Home Warranty agreeing to check out the gas system after a scary gas line report from another vender whom I had contracted to clean the gas water heater. Thanks!

4 years ago

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Hugo Valle Gainesville, VA

The technician was efficient: he called in advance and told us when he would arrive and arrived exactly when he said he would. He was knowledgeable: he came in and diagnosed the problem immediately, determined what parts he would need to do the repair, went out and got them, returned and finished the job. The task was completed in less than one hour including the time spent getting the right part. He was confident, pleasant, and friendly. I would recommend him, and his company, to anyone.

4 years ago

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Janice M Rehm Conshohocken, PA

I like that a HUMAN answered the phone at 4:30AM, the day of my leaking boiler. I did not like that it took from 4:30AM to 2:30PM to get a call from a company....I lost a day's work waiting. I was very happy with the heating company tech who came out the next day; and found the problem within minutes. I like that the tech put a claim into CHW immediately upon leaving and I heard from CHW and the tech in a short period of time. I did not like that CHW did not cover the RELIEF VALVE that needs replacing and is an important part of the boiler apparently. Anyhow, not to hold up the repair I approved the tech to get the valve and I'll pay out of pocket for it. I am thankful that CHW will cover everything else.

4 years ago

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Carlos Duarte Miami, FL

I just received an email from Choice Warranty saying that they are replacing my entire Air Conditioner. Choice has showed me again what a great Warranty they are. I have several warranties through years in all my properties but no one but Choice has show me the respect , quick response, great customer service, and above all no playing the blaming games. I recommend Choice as the only true Warranty. Oh and it is cheaper than all the others.

4 years ago Edited March 29, 2022

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belinda Landrum Vero Beach, FL

Our frig just went out and we called choice warranty. They set up an app. for service man to check it out. He was very professional and knew in just a short period of time what the problem was. He then ordered the part. He returned to to install the motor and we were thrilled that the frig is working properly again. Very happy with our Choice Warranty!

4 years ago

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David Pope Norman, OK

I had trouble with the first company you sent out missing their service window and then rescheduling my service appointments on me despite me calling to schedule a date that worked best for me. I called choice and you canceled A&E and reassigned my case to another service company. The next company was great and did not miss all their scheduled service appointments and showed up on their first appointment window unlike the first company. I was doubtful of your company at first with the first service company you assigned but you resolved my problems immediately!

4 years ago

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Leland Palmer Detroit, MI

My first experience with CHW, I had to provide my home inspection so they could determine if my issue was preexisting. If I did not have the inspection I'm not sure they would have covered it. After I struggled to get them the pdf since it was so large a file the email kept rejecting it. They reached out to me and helped me get them what they needed. Once they had the inspection things moved quickly. There was an extra fee on top of the 65$ home visit. I did not see anywhere in their paper work that stated there would be more $needed to complete the repair. If you deny the extra money then they cancel your order. Not sure what that money went to it was not specific.

4 years ago

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Joe Mastascusa Miami, FL

Choice called me (Ariana) while I was surfing through their website. Ariana asked me what I was interested in, presented and explained three varied options that might interest me. I liked what she presented ( I had been researching the net previously). We agreed on a total coverage plan, over a time frame that I was comfortable with, at a price that was in my planned budget. Thank you, Ariana.

4 years ago

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Becky Angier, NC

What I like best is they listen to their customers. When my wife and I came to you all one question my wife ask do you listen to your customers and I was told yes. So far so good. We where with someone else. My wife ask them could they just put us another dryer in our house that was having the same problem they came out to fix before they told her the next thing we knew our house was burning down. So I hope you all will continue to do good by your customers. Thank you so much.

4 years ago

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Aleathea Wilson Riverside, IL

I was frustrated about my warranty contract because a serious mishap happened. When l contacted the claim department they were unable to executed it. I was hurt because it was a 11:00p call and l was told l wasn’t covered. Yikes happened and the next day l called customer service and they transferred me to the retention department. They listened to my situation and worked with me wholeheartedly. I truly appreciate it

4 years ago

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Jose C Navarro Tampa, FL

Choice Home Warranty response time is very good. They usually arranged repairs within 24 hours of request. Now, my concern is that because they have a great numbers of subcontractors, I might not always receive the same level professionalism or customer service from different companies; however, so far I had all good experiences with the repairmen.

5 years ago

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Anna Kaiser Kansas City, MO

I appreciated being able to place my service request online after hours. The next morning I already had an appointment set with a vendor to do the repairs. We had to change the time though because we both work and would not be home at the pre-set time. The vendor answered the phone early the next morning for me and resetting was a breeze. I do feel however that CHW tends to send the cheapest known vendors to do repairs. That is not ALWAYS the best idea. I feel like for the most part you get what you pay for where service and quality are concerned. We shall see how this repair goes. So far so good. No complaints as far as scheduling. Vendor was quite friendly and easy to work with. Hopefully the repair will be just as seamless . Anna K

5 years ago

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Beverly Stum Hutchinson, KS

Lisa did a very thorough job of getting me the best deal she could on our home and our rental house. Now I can go out of town and not worry about my renter and any unforeseen mechanical problems! also, she locked me in at a better rate so that in the next 3 1/2 years I won’t have to go through the renewal process and possibly have a price change. I’ve had other policies through a different company and their coverage was not as good as this one.

5 years ago

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Roxanne Warren Downingtown, PA

I am in the process of getting a divorce and wanted to look into home warranty so if things broke I would be able to get it fixed. Tonie helped me get a senior discount because I'm over 55. Well I got the premium warranty because it covers AC and heating and many other things that other companies only cover at an extra cost, The rate was better than their base ones also. It gives me comfort knowing that I got coverage now.

5 years ago

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Robert Spangard Lexington, NC

Submitted 1st claim on-line. Within hours I received an email telling me what day (tomorrow) & what time range the tech would be there. Got a text & call 1 hr. prior to arrival and he arrived on time. Very professional appearance and behavior. Did his analysis within 20 min., explained to us what was wrong and what he was going to do and then did it. Got approval from CHW and ordered all parts needed. Made an appointment for completion in 2 weeks. Couldn't be more pleased with this first encounter. Glad I switched.

5 years ago

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Loretta Young Fort Lauderdale, FL

I received a follow up call in the morning from Amy, after my initial call the day before that was not giving me the whole picture of what Choice had to offer. My referral came from LegalShield Member Perks Program so I was inclined to go with the higher rate your company offered than what my neighbors are paying for a competitor. She was able to answer my questions to help me make the decision to override the price which the previous salesperson was not able to do. She had good customer skills and helped to overcome the increase price obstacle because it wasn't the lowest price I was offered which was my Condo Complex. Only time will tell if I made the right decision.

5 years ago

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Janak Dalal Aurora, IL

Your CS area, particularly Gerald with whom I dealt with , have integrity and sense of service that gets long term customers. He stood by his quote and closed the deal- no fuss no haggling. I have email quotes from other rep of your Company that is way over the quote I had with Chris. The agents were aggressive and would quote different amounts. I do not understand how they book business. This has been my first real experience with your Company and I am glad it happened with Gerald.

5 years ago

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James collison Jr Indianapolis, IN

Our AC stopped working at around 7;00 last night and the temp inside the house was 88 degrees. We called our realtor (we had just closed on the house the day before) and she contacted our rep with your company who was Mary A. Mary A filed the claim for us this morning and we’re supposed to hear something soon about when the serviceman will come out.

5 years ago

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Taufiq Anwar Laurel, MD

Service and response from the vendor to fix my AC was prompt. Since it was AC and Maryland was experiencing extreme hot weather, I requested the vendor to expedite the service call which they were able to do. The technician was able to identify the problem and fix it within a short period of time. I also called the vendor thanked them for their service.

5 years ago