Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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James

I called customer service and they handled setting up the appointment and everything. When my claim was denied I called back and they told me they didn't have anyone I could talk to. My realtor told me there was a name and number on my booklet they gave me at closing. So I called her and she set me up with someone who was wonderful and explained everything. But I had to go through that whole process to get someone to explain to me why they were refusing my claim. My only complaint is that it should be easier for a consumer to get to the right person to talk about their case because customer service really can't tell you anything.

6 years ago

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Verified Customer

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Kevin Tulsa, OK

I was with choice for a couple of years and I decided to go somewhere else and I realized how good I had it and I came back. I wish I had stayed and I am glad I am back. They have always been courteous and very responsive. The last time I used it was with the dryer and someone responded to me within a few hours to schedule something for the following day. Choice didn't fight it at all and covered it 100 percent. They kept their promise. They are very professional and the technicians are very professional and I am very satisfied. I hope to stay a long time customer because I couldn't be happier.

6 years ago

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Verified Customer

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Stacy

They've always provided great technicians, they've covered everything that was in the contract, and have always gone above and beyond to make sure that my appointments are done within a twenty four hour time frame. Over the summer I needed to use the warranty to cover a capacitor that went out for my AC unit and they covered it. They actually were able to track down the part because the part was being delayed and I had to escalate the issue. They handled it and were able to track things down for me. My experience was positive. Anytime that I've had to call them about an issue, they've always been able to take care of me with great customer service. Anytime I call them, they are available. I've never been on hold long and they also have the option to go online and submit your claim. They give you thirty days if something isn't working, to call them and have a technician come out and repair it or make sure that it isn't working properly. So I've had a really wonderful experience with them.

6 years ago

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Verified Customer

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Donna Cleveland, OH

They were very fair to me. I had a case where my furnace died and I needed to do an emergency repair. I didn't go through the proper procedure because I didn't exactly understand that they have to approve the person for the work, so they lent me some of the money that I needed for my repair. Next time I needed something, they sent somebody out the next day and it was done right away. I was very satisfied with the outcome of that. They do what they promise they will do and I don't have any complaints. I was so satisfied with this service that I got a service for my daughter who is a new homeowner so I would definitely recommend them to my friends.

6 years ago

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Verified Customer

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Alan Childress, TX

They've been very helpful and we haven't had any problems getting the service technician out here for whatever we needed. We recently had our element go out on our oven and my husband called and reported it right away. I think within a day someone came out. We live in a rural area and the largest city is like two hours away and someone came out the next day and found out what the problem was. They ordered a part and was back within two days to have it fixed. We have a real old oven, it's from the sixties. We were so thrilled and the man was very nice and professional and took care of it right away. We couldn't have asked for better customer service.

6 years ago

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Judy

They were very responsive any time I call. I like the twenty four hour ability to put a claim in. When I have a question about the repairs they answer the phone quickly. I came back from being out of town and my refrigerator and freezer had gone out. I called probably about six thirty at night and they had a repair man call me that night and scheduled an appointment the next day to see what the problem was. The repair people were very knowledgeable and professional. They put the claim into choice and within a couple of days it was fixed. I had a different home warranty that was a lot more expensive. The only thing I don't like about choice is there's a lot of little things that aren't covered by choice. Stuff like the ice maker is not covered. They are a good company so far in my experience.

6 years ago

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Verified Customer

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Sherry

We have called upon some of their service contractors on a couple of occasions. They have been experts in their field. They were friendly and accommodating and helpful with other questions that we had. Billing was as expected. The customer service people answer right away and are ready to answer your questions on the spot. We used the warranty to have the garage door repaired. We also had two ceiling fans that died. We had to purchase the fans ourselves but they gave us a credit per fan and the contractor game and installed the new fans and talked to us about other lighting issues we had in the unit. He did a perfect job. I was a little surprised that there was a very limited amount they allowed per fan so you couldn't really buy a nice fan for the money. But they gave us the money for it right away.

6 years ago

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Verified Customer

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Charles

We chose Choice because American Home Shield kept raising their prices every two months. Every time I try to get ahold of them there is no issues. You can go online and take care of it or you can call them up. They've got someone on the phone to talk to you and walk you through what you need to do. If they don't cover it they will explain to you why and make sure you understand. Plain and simple. The last time we used our warranty I had a leak in the downstairs bathroom. They came out and took a look at it and knew exactly what they were dealing with. They walked me through how to get ahold of my insurance company and the insurance company took over from there. Then Choice Home Warranty came back and finished up. They made everything look so brand new and absolutely perfect. Everybody we've had come out has been very professional. I recommend them to all my friends.

6 years ago

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Verified Customer

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James Eagle River, AK

My mom is ninety six and she uses choice home warranty and she had talked to me about how they came out and did the work so I went ahead and shortly after purchased it in about 2010 and I have been satisfied with it. When I call or file a claim, I get a timely response, though sometimes there is some lag between authorizing the claim and being able to get a service representative to come out. During the winter, my heater went out and I live in Alaska so it was ten below zero and they were able to move were quickly on that one and we were able to make do on space heaters for the twenty four hours. So far it has been a positive experience and they are very clear on what I have covered or not.

6 years ago

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Verified Customer

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R Abbeville, LA

I haven't been with them that long and we had a problem with our HVAC heating unit and they got in touch with us right away. Got in touch with a repairman and we had the problem fixed when he came back because they had to order parts. The only time I've used them it was to repair my heating unit. I got in touch with Choice Home Warranty, made a claim and they called me back the same afternoon to say they would be getting in touch with a repair person and they said the repair company would be in contact with me the very next day. They called me up and made an appointment for two days later and they took care of everything. They handle their business very professionally and as soon as they can.

6 years ago

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Verified Customer

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Bertrand West Monroe, LA

They were very prompt in calling me and getting me the information I needed for the service repair person coming out. They gave me a heads up on when he was coming, who was coming, and what time he was coming. I was impressed with that. The first time I used my warranty, my washer was giving me trouble and my cooktop. It was the same skilled tradesman that I paid the deposit one time. The service person came out the next week, did the evaluation on what he had gotten part numbers for and everything. I'm waiting on him to come back and repair. I'm in the middle of the first repair because the time and ease of placing the order didn't go very well.

6 years ago

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Verified Customer

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Mary

I chose Choice Home Warranty because they have a reasonable monthly payment. I had another warranty company and we had too many disputes. So Choice Home Warranty would tell you right up front if they can fix the appliance or not. They don't just send someone out and you pay them and then it can't be fixed. That did happen once but Choice Home Warranty did refund me for the out of pocket I had to pay. When I call the customer service, they can hook us up with the person that can do the work for us. I haven't had any problems with that and even if they can't find anyone, if I have a person and they approve of it, the work still can be done. Recently, they sent someone out that did not do the job, but I was refunded for it. I have called them for the refrigerator and that was taken care of.

6 years ago

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Verified Customer

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Wanda Knoxville, TN

Anytime I've called them, they have been quite responsive and schedule repairs as soon as possible but they've been very nice over the phone to me every time. Just recently I was having a problem with my refrigerator. It was over cooling and freezing some of the items. I called and had a little bit of difficulty getting someone out, but within about three days I was able to get someone and he was extremely nice and it went very well. It was very smooth. I've had no difficulty with anyone. They've all been quite professional and have done what I would consider excellent work. I think the only drawback I have seen is that as I Mentioned, there are times when I have to wait a few days to get someone out, but they always give me the opportunity to go ahead and find someone on my own and then work it out with them.

6 years ago

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Verified Customer

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Leslie Biloxi, MS

Every time we call them, they get someone out right away if we're not happy with the service of the contractor they provide us with a new contract. We started with the refrigerator. The ice make was not dropping so we called them and they had a contractor come out and repair it. We also had a problem with air conditioner in the middle of the summer and they replaced the unit. We had to pay a fee but it was still better than paying the fee for a brand new air conditioner. They provide contractors that if the work is not done to our satisfaction, they will substitute another contractor until the problem is solved.

6 years ago

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Verified Customer

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Sandra West Bloomfield, MI

No matter what the problem is, they've always helped me out. Somebody had come out and looked at our refrigerator and thought this was the problem but wasn't sure and they couldn't help us. We called Home Warranty and told them of the situation and they said they would send somebody else that was more familiar with the refrigerator and didn't charge. Just an extra service call and that was it. All the mechanics and technicians that come out seem to know what they were doing, all except that one. But they sent somebody else out and everything turned out ot be fine. They are very personable and friendly. Even on Saturday and Sunday when you call, they try to get somebody out.

6 years ago

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Verified Customer

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Eva Houston, TX

They followed up on my experience about two weeks ago and I was very pleased with the contact that I had with them I didn't have to wait too long. They were willing to work with me right away. After the work was completed, I was very pleased with the person that they had to come out. He was very nice and very patient and explained what he was doing as he completed the job. They came out and replaced my garbage disposal without any hesitation so I appreciated that. The person that completed the job did a very good job and I like the way Choice Home Warranty followed up with my request. I appreciated the service that they offer. They are very competent and the people they have doing the repair work are competent as well and very patient.

6 years ago

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Verified Customer

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Pat

They are courteous and attentive. I never had any problems with any of the companies they contract with. Several occasions, I've had to call them and needed help pretty quickly. I could use the online service, but I called. And they were not pushy and they would listen to my problem and then get a company out there very very quickly, like that day. Every company that has come out to service on my calls has always fixed the problem the first time around. They have been very competent, very professional. They are personable and they know what they're doing. They are also very courteous and take care of your property. They're very considerate.

6 years ago

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Verified Customer

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Martha Knoxville, TN

I've only called twice and each time they were out to our place the next day or at least by two days. It was efficient and the people that came knew what they were doing and they aced quickly and got it all fixed. The day after we moved in there was no hot water in the house so we couldn't take showers or anything. So they came and tested the thermostat and it was broken so he just replaced it. He could have told us our hot water heater wasn't good anymore and we probably would have believed him, but he didn't. He was honest. And the second gentleman that came, we had some electrical outlets that weren't working and it was kind of our own fault because we didn't know where the main one was and then he just took the time to help us find it and show us how to use it and all that stuff.

6 years ago

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Verified Customer

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John Fayetteville, GA

They came out the very next day and solved the problem that day they came. Choice Home Warranty came and knocked out two things in one shot with one payment. There is one little service fee. I was very impressed with the service and with the customer service of the person who they sent out. I feel comfortable letting him in my house. It was outstanding. If you have anything in your home that should be covered, contact Choice Home Warranty and have them take care of it. I didn't know if it would actually work as smooth as it did. I made a phone call, they came out the next day, they fixed the problem that day, and I had two situations that happened and it just took one service and I am now cleaning my dishes and cooking.

6 years ago

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Joanna solomon Las Vegas, NV

I had very good luck getting ahold of them, processing a claim, and getting my item fixed. I just recently had my garbage disposal go out and they called me back within 10 minutes of putting a claim in, set up an appointment. The gentleman came out within two days to fix it, determined that it was bad and it needed to be replaced. He put the claim in with Choice within 10 minutes and he came back, replaced it with my warranty. Was in and out of my house in less than an hour. I've been able to get my claims processed in a prompt manner. I've not had any issues with getting someone out here to fix my problem and then approving it.

7 years ago

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Verified Customer

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Stan Panoutsos Banner Elk, NC

My experience has been very positive. Well the first time it wasn't because I had to wait for a couple of weeks. I had an issue with a very expensive refrigerator but they had to rely on a local service company to schedule an appointment. The ice water dispenser broke, the micro-switch went bad and it caused the ice maker in the top door to melt and water was pouring all over my kitchen. It happened at night so I couldn't do anything about it. I called them immediately when I saw it in the morning but they couldn't do anything right away Eventually, they fixed it. The good thing is that if I'm not happy with a particular case they waive the service fee. They did that for my fridge because it took so long to get fixed. I highly recommend them, they're a good and I've never had a problem getting true to life customer support anytime I need anything. I've used my warranty four different times in the last six months so I'm very satisfied. They do whatever they can to make sure that the customer is happy.

9 years ago

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Verified Customer

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Raul Tamez Harlingen, TX

I chose them because my son had it in California. He mentioned that he was at a good warranty company so we went with them, and we've had good experience with them. We've just had a couple of claims during the year, and it was very efficient and we were very well taken care of; no problems. I've made a couple of claims. They were very prompt, they had responded properly, they contacted the agent or a technician in ample time and everything worked out fine — a good experience. Customer support was excellent. They were prompt, they were efficient, I have no problems with them what so ever. My warranty is about to expire next month so I need to renew it so I know we'll renew it with them.

9 years ago

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Doug Nesconset, NY

We just have a very good service and never had a problem with them. They're very efficient, they get right on the problem and get it resolved quickly. Couple weeks ago my microwave stopped working and they sent a technician out within two days and he couldn't fix it so they replaced it for me. They're reasonable and they hold that price from year to year so we're very happy with it.

4 years ago

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June Chattanooga, TN

We have two residents and the water heater was over flowing and the valve had busted and they came out and even though it wasn't covered under warranty they provided the service to get it fixed. That particular thing with the water heater wasn't covered under the warranty so we had to pay for the service, but they had the people come out and support. They're attentive and get through the claim process quickly.

4 years ago

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Verified Customer

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Herbert Clinton, MD

I have no reason not to trust. The dish washer stopped working. I called them one evening and the next day a technician came out and determined what was wrong with it. He came back with the replacement parts for the dishwashers in a very timely fashion. Everything went smooth I can also say the same for I think bathroom sink. Same experience, it broke, I called them that evening and by the next day someone came out for the part and came back and fix it so you know very consistent in that regard. They're very timely, they don't take a long time to send out technicians to do whatever has to be done. I'm satisfied with the timeliness.

4 years ago

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Verified Customer

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Thomas Spring, TX

My last experience with Choice was very pleasant and professional and a far cry from my first issue with them. The agents took care of me. My problem was when the hot water heater went out. The person was rude and obnoxious. I had to pay out of my own pocket to get a new system. I was very apprehensive to renew with them. I don’t feel like that person should be working with that company.

4 years ago

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Verified Customer

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Cynthia

If anybody doesn't have a choice I would recommend that you get it because One time another you're appliances or whatever is gonna fail and you need somebody there to fix it there right on time. Last month is when I use my warranty my air conditioner had gone out and I was treated very well. They're very personable and they know what they're talking about.

4 years ago

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Verified Customer

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Alfronia Byrd-Henderson

I went online and placed my request. Within 2 hours I received and email informing me that a service technician would be arriving at my home around 9:00am on Monday. The tech arrived on time he assessed the situation and told me he would be back on Thursday morning to install my new ice maker. He did as promised. I appreciate how quickly my request was handled. .

4 years ago

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Verified Customer

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Joan Bennett

I had a company come out to service my ac last year and they pointed out a potential problem so I called Choice Home Warranty to see whether I'd have to wait until it broke down (always on the hottest day of the year right!) and they said they'd send someone out right away to take care of it - NO NEED to have it break down first!!! What a relief. I've also had them come out and fix my garage door opener (board went out) and repair my dryer. I love these guys!

4 years ago

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Verified Customer

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Patricia Stein Henderson, NV

I like the fact that we had an appointment set within 30 minutes of our phone call for help. (Our furnace stopped working.) The technician showed up on time the next day and discovered that there were two thing wrong with the furnace, instead of one. He fixed the first and then came back the next day and worked for three straight hours to replace a motor. He was polite and answered all of our questions and cleaned the area leaving everything in better shape than before he arrived. This is the kind of service that homeowners hope for.

4 years ago

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Verified Customer

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Anonymous Green Bay, WI

My dryer was not heating and I called them and they sent someone and whatever he did got the dryer to work and heat again and dry the clothes. Each time we've called for assistance their customer service people are knowledgeable, friendly and they got us set up for appointments within a couple of days. The people they sent out were efficient and took care of the issue.

4 years ago

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Verified Customer

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Suzanne And Harry Duncan, SC

We had a hard time with an air conditioning unit and one person said one thing and then he sent it back to the company and they said they had to do something else and it was a little bit confusing so they sent another person out. We've been within two years and they've always been very responsive and I haven't had any problems yet. And you never know if something is going to break down.

4 years ago

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Verified Customer

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Irene Johnson Fort Worth, TX

During my last service call,I was very pleased with the politeness & the knowledgeable information they gave me in filing my claim.I also want to thank you for the repair co. that you assigned to me to do the repair work on my heating system.The technician was very courteous & professional.I do want to thank Texan mechanical co. for working me in so promptly for same day service that I very much needed due to the very low temperature because of the very cold icy weather at the time.Again,thank you all very much!

4 years ago

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Verified Customer

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Robyn Stockbridge, GA

I made a reservation online and I got an email from Charlie after saying they have found the one company to come out and I was satisfied with the company who actually came out. I needed to use my warranty because my garage door opener went out and then two days later there was someone out and fixing the issue. Everything was actually up to my expectations and they are very prompt, they are efficient with finding someone.

4 years ago

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Verified Customer

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Kenya Stone Mountain, GA

I recently used my warranty last month for my garage door opener and someone was dispatched out as soon as possible. They came out and the issue was fixed so I'm happy with that a very prompt. Anytime I've had an issue in the past someone was assigned to come out to my home and their costumer service always resolved the issue quickly. They always communicated me with exactly what was going on so that was a plus. It is affordable

4 years ago

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Verified Customer

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Omar Bakersfield, CA

So far every person I have talked to from Choice company they have been very helpful and polite when you speak on the phone and I know all that companies are not that way. Recently I woke up in the morning and the house was cold and they sent a technician over pretty fast. They found out the problem and within a week it was solved. They gave me a better deal.

4 years ago

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Verified Customer

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Karen Las Vegas, NV

I have needed to make a claim 3 times. One time, the customer service talked me out of it! Said she thought it was a plumbing problem and not my garbage disposal. So, I took her advice and had my husband check it. We were able to clear it ourselves!! She saved me the cost of 2 claims. Because, when the garbage disposal guy came, he would have said, it is a plumbing problem and you are going to have to put in another claim. When I had the other claims serviced, the guys I got were so professional and friendly. They knew what they were doing and it was done well!

4 years ago

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Verified Customer

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Donna Armagost Las Vegas, NV

Recently my water heater burst and I had to contact Choice to take care of everything that occurred as a result of this situation. Choice stepped up immediately to make the best possible solution for the situation and had the best possible ompanies for the job done with precision in the areas that were appropriate. The job was completed in a timely manner and since then, I don't have a single complaint. I have already recommended Choice to my family and friends! Thank God for Choice!

4 years ago

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Verified Customer

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Felecia Dallas, TX

I liked the way it sounded when they explained it all to me. I am older and I don’t have access to the computer and we can contact them over the phone and they send someone right away. They even follow through to make sure I am happy and satisfied with the person who did the work. I’ve only had good experiences. They came last week to fix the oven. It had gone out and they came the next day. There was some slow down for parts. One time I accidentally paid only 50 dollars instead of 85 and they didn’t stop the process. I paid the rest over the phone.

4 years ago

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Verified Customer

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Jeanette Downers Grove, IL

From the time I log in with an issue, within 24 hours the problem has been fixed. They send someone knowledgeable each time. They get the job done with 30 to 40 minutes. It is done well. I have confidence. I used it about a week ago for the garage door. It was not going down. The minute the repair main saw it, he recognized the problem and fixed it. Any repairman they’ve sent has been knowledgeable. I simply give them the service fee and it is done. They spend time to explain what is wrong and how they will fix it. They replaced the air conditioner.

4 years ago

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Verified Customer

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Shelly Phoenix, AZ

We had to have a plumber out not too long ago and he did an excellent job. He was good but I think he might have been in a hurry and and he didn't really diagnose the problem all the way so shortly after he left we called him back out and he immediately came out within thirty minutes and completed the job to satisfaction. Anytime we turned in a claim we had really and immediate response with a technician out within typically twenty four to forty eight hours.

4 years ago

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Verified Customer

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George Collins Manassas, VA

Had a leak in my kitchen faucet so I had to call Choice, my Home Warranty Company. They asked a view questions in regards to the leak and literally within hours the plumber is knocking on my door. He had a new faucet installed within 30 minutes and I was and still am, LEAK FREE!! Thank you many times Choice for being there when I needed you!! Having you on my team is sure worth the minimal charge each month. I can sleep good at night knowing you're there for me!

4 years ago

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Verified Customer

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Theresa Denton, TX

The value and the service and the price are good so far. It is good service for a good value. I like that it is easy to go online to file a claim. You get an email back on where you are in the process. I used it last week for the washing machine. They ordered a part and the technician came out to install it. It was efficient. The technicians are good. I will renew when it is time.

4 years ago

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Verified Customer

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Charles Enterprise, AL

We tried a different company in the past and that one was terrible. Choice has proven to be a lot better than others. They have handled problems quickly. You can talk to an actual person in customer service. It is easy to make claims. Everything is smooth. They sent a qualified person to deal with our HVAC system. He was able to teach us things about the system.

4 years ago

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Verified Customer

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Bonnie Mentor, OH

Choice Home Warranty gave us the best deal. It is the least amount of money per visit. I’ve used it a few times, they have been very good at getting people out there though one time I had trouble and they followed up on it for me. A month ago I had problems with my fridge and it was sixty dollars to get it fixed. Everyone so far has been good at what they do. It is a good value.

4 years ago

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Verified Customer

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Anonymous Williston, VT

I am older retiree. I am trying to protect myself from major expenses. This will cover me. I had a major problem with my stove. It was sort of a unique problem. I get a response from Choice Home Warranty within a couple of days. They guy who came had quite a background. He was trained and worked on all appliances. He knew right away what to do. It was a special part which he luckily had in his truck. It was a quick repair. I think Choice Home Warranty is an easy company to work with. I think it is reasonably priced.

4 years ago

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Verified Customer

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John C Harris Garland, TX

BEST ALL AROUND WARRANTY AVAILABLE have been with this company for quiet some time now all the technicians are very knowledgeable on the problem we have had .Call them 24/7 and that is it they call the technician and make the appointment for you.Also they let you know who the company and employee who will be there to fix the problem and the day and time they will arrive we will continue to use CHOICE HOME WARRANTY. Y

4 years ago

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Verified Customer

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Susan Tampa, FL

My only real complaint is the length of time it took to get the the payments.They're very nice people that took care of me well. I just had to use it because my washing machine died and also the dryer. The guy came and he was able to fix the dryer. It was simple and but the washing machine had died so they gave me some money towards my next one. What they gave me wasn't enough to buy it outright but it paid about two thirds of it. They're very responsive. Good quality.

4 years ago

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Verified Customer

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Eileen Tyner Brandon, FL

I've had two times to use this warranty and both times I was helped right away. The services provided took care of our needs. We did not have to wait for the service providers they came out right away and took care of the issues. the oven was fixed and ready to use within afew days waiting for the parts. On our plumbing they came out right away but we are still waiting for the issue to be approved to be fixed.

4 years ago

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Merlease Mathis Wrens, GA

I have their home warranity for my protection if ever needed and yes, I needed them. They respond to me in less than 24 hrs and had someont to come see me in less than 36 hrs. I amiagine it is where you live that make a difference on that time. Well, I can tell you my problem was finalized in less than 72 hours after the tenichain left who was very knowledgeable and kind. Choice is just who they say they are and when I made my Choice I was finalized in 3 days.

4 years ago