Name: Choice Home Warranty
Rating: 3.8

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Zach

Very bad company terrible customer serv.

9 years ago

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Kenji Grahame Lena, IL

I appreciate having a warranty on the house to assist with covering costs, but a warranty usually has some fully replaced costs, or at least an option to fully replace. Our dishwasher broke on the first week that we moved into the house and after a week of waiting for their technician to survey the damage I got an email the day before saying their technician canceled the appointment. We waited another full week for Choice to find a different technician and they couldn't so we called our own and chose the reimbursement path. When our technician told us a replacement was necessary Choice said they will only cover a wholesale cost for the dishwasher. What normal homeowner can get a dishwasher at wholesale cost? If I had the option to pick a "full warranty" to cover the dishwasher I would have, but no one explained the differences in plans to me so I picked the basic warranty plan.

4 years ago

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Misterteee Supastar

Choice seems like a good value for your money. I used for my leaking faucet. There is a drawback that I have to wait until business days when it happened over the weekend. I did appreciate the fact that they came a day early. I appreciate that my issue was fixed.

4 years ago Edited April 19, 2022

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bklynvegas@aol.com

Have more people answering the phone. You can’t reach them and they don’t call back. The people they had come look at our stuff was wonderful it is just hard to contact them.

4 years ago Edited March 21, 2022

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 22nd, 2022

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Laurie L

I've had to have multiple service appts for different appliances in the last several months and CHW has come through every single time. I had switched from another Home warranty company after having many disappointing experiences. The difference is night and day. I pay a lower month fee, lower service fee, and have more covered items. And they have excellent service techs in their network. I highly rate them to everyone I know.

4 years ago Edited February 23, 2022

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Leonor Wentink

Deductible increased too much and no notice received will look for alternative companies with lower deductible.

4 years ago Edited January 12, 2022

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David Peck

The lkast time I used Choice it took over 3 weeks to get our garbage disposal replaced and I said in a previous report that Choice needs to get people here in Pahrump instead of Las Vegas we have everything here so use them

4 years ago Edited January 25, 2022

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 26th, 2022

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Linda Ripley

Prompt response , repairman was knowledgeable and on time

4 years ago Edited January 12, 2022

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Pamela

Choice offers the best deal. They have met my needs. They couldn’t get the part to fix the microwave so they offered me a gift card to purchase a new one.

4 years ago Edited April 19, 2022

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Ken Baker

I'm not very happy with their service. They didn't cover some things they should cover and they are requiring replacement of things only giving a little bit of money towards the replacement. I had some bad plumbing come from my house. It was outside so they wouldn't replace it because it wasn't within the house which to me is wrong.

5 years ago Edited November 15, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 16th, 2021

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Cristina Elliott

super responsible in carrying out their end of the agreement, easy to work with

5 years ago Edited October 18, 2021

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Hank Philcox

I had an issue with the gas furnace this year and they selected a repair person to come here and he was outstanding. He fixed the problem and much more. They are very responsive.

5 years ago Edited February 26, 2022

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DP

Typically quick to get service scheduled

5 years ago Edited October 11, 2021

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judith lyon

We have a very talented repairman who is prompt and has always been able to fix the problem.

5 years ago Edited March 3, 2022

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Yvonne Miller

Choice is very good. Their coverage is well worth it. It is a very good company. Very fair. The staff is very personable. They are concerned and make sure everything is taken care of. They fixed my toilet the next day.

6 years ago Edited March 18, 2022

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Ellen Gordon

CHW did not complete the repairs to my A/C unit, it still leaking. CHW did not pay the full price ot cost me to replace my dishwasher. They only gave me $246.00 to replace the dishwasher and high is everything is these day, that amount was not enough. Take my advise and keep your monthly payments and save for your own repairs.

6 years ago Edited November 8, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 21st, 2021

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Costner

Most of the time they have to send me someone else or I get disconnected. The last time was great, they approved the repair and it was done. I've been a customer for a long time and half multiple houses with Choice because I think that they are pretty good company overall. Some people that they send are not quite as knowledgeable as they should be.

6 years ago Edited January 17, 2022

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Gary Abraham

Could not find a Contractor to fix my A/C and after talking to several contractors CHW don't pay their bills.

6 years ago Edited October 11, 2021

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sudheer

Quick and nice work, their plumbers turn up soon to fix my complaints.

6 years ago Edited January 5, 2022

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Ron

They will only repair sertain things, and not replace anything!

7 years ago Edited January 18, 2022

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DS

The Claim Reimbursement Process worked for my case. I was able to find the right contractor to repair a discontinued system.

7 years ago Edited January 3, 2024

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BB

Technician was on time and professional and identified the problem quickly

7 years ago Edited January 3, 2024

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Ilgar Aliyev

quick service , Very professional, I like it

7 years ago Edited January 3, 2024

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Katherine Lowman

Furnace replacement, approved, however, forgot heat element, waited 2 months to complete this claim. Iam am thankful for replacement but took to long, several calls, to get claim finished.

9 years ago Edited January 3, 2024