Name: Choice Home Warranty
Rating: 3.8

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Deborah Cincinnati, OH

Very accommodating and explained everything. I feel comfortable with choosing CHW. It has only been positive so far and I've already recommended it to my son.

7 years ago

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Sherry Patterson

Every time I've had to call them they've always gotten someone out right away. I had a plug stop working and they had an electrician come out and fix the plug.

7 years ago Edited September 14, 2021

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Pamela Rhoden

The fact that you don’t have to wait on hold forever waiting on a customer service rep is a great benefit. I am very pleased with the service I’ve gotten.

7 years ago Edited September 14, 2021

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John W Hixson Coopersburg, PA

I believe the coverage is good and reasonable. I considered buying the optional Well Pump Coverage @ $80 / year or a totl of $240 for the 3 years. I believe this extra coverage is too costly.

8 years ago

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Lou Mondelli Charlotte, NC

After reading reviews online I contacted Choice Home. Their customer service was excellent and it made me feel comfortable in establishing a contract with them.

8 years ago

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Karla L. Tompkins Athens, AL

I renewed my policy and these IDIOTS continue to call me everyday, waking me up ( I work nights) to tell me that my warranty has expired! They are total IDIOTS! They can't see in their computer that the warranty was renewed? They are IDIOTS!

8 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We have contacted our IT department to rectify this matter for you.

Choice Home Warranty.

Aug. 21st, 2018

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Carol Bradenton, FL

I heard about Choice Warranty through a friend. The customer service was excellent. Since I haven't had any problems yet, I can only say so far excellent.

8 years ago

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Winnett Simms Cape Coral, FL

My very first claim was denied. Modern refrigerators have water/ice dispensers but these are not covered. Mine leaked all over the kitchen and my repair request was denied. Reminds me of the TV commercial where the guy calls in for hvac repair only to have the representative say, "Sorry, we don't cover air conditioners". That is like having health insurance that only covers catastrophic illness when you need full coverage. Read the small print before buying.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our Consumer Advocate will contact you directly.

Aug. 14th, 2018

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Judy Martinsville, IN

I called to cancel, and they did a good job cancelling. I did have a problem with someone who helped me. I got one policy on a house I'm buying and one on a house I'm selling. I cancelled the one on the house I'm buying, and he got them all mixed up. He had prices mixed up and the addresses as well.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 10th, 2018

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Les

I always get a quick response from customer support at this company. I chose this company because of the internet research I've done, and the customer satisfaction.

8 years ago

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Gary Brian

I really like what the company offers for warranties. For example, I can add different options and add-ons to what's standard. I can get minor roof leaks coverage which is great.

8 years ago

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Adriana

I have used the home warranty before, and they had a good price. They are very quick about getting the whole process finished, so I'm grateful for that.

8 years ago

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John

Customer support has provided me with all the information I need to know about the program. I'm very satisfied with the application process and I'm looking forward to my policy starting.

8 years ago

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Anonymous

When my dishwasher wasn't working, they replaced it. It wasn't any of the brands I wanted, and they said I'd pay the difference for a higher brand one. Instead, they gave me a cheaper one and said I have to pay a lot higher than before because they can only cover so much. There have been instances where the company couldn't fix a couple of things, so my dad fixed them. They also came in and said my hot water heater was leaking, but I told them it was my air conditioning. I do think the workers are honest and trustworthy.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 10th, 2018

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Jane

I switched to Choice Home Warranty because my last company ended up costing me $800 for a water heater, which didn't seem right. I'm very pleased with this company's service.

8 years ago

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Susan Uvalda, GA

In my opinion, I think the company should have a fair price to begin with, rather than making me negotiate the price with them. I used the warranty when my microwave and dishwasher went out.

8 years ago

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Laura Waveland, MS

We've been so satisfied with this company, that we renewed our service with them. We've had to use the warranty on our washer and dryer, air conditioning, but aren't satisfied with the technician. He was sent to the house, because he only offered us the bare minimum to fix it.

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 10th, 2018

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Susy Brown

It is a pure scam! Choice sent an AC technician who demanded that I pay $250 for leak test before he could proceed with any repair!? Under the pressure to get it repaired and to make my tenant happy I paid. After he checked, I ask him was wrong with the AC system (over the phone) he would not disclose to me, and said that he could only share the results with Choice?! 2 days went by and I did not get a response from Choice, calls wouldn't go through after going through the long menu... Finally, I called the repairman to demand a report of the leak test since I was the one paid for the test! Repairman sent an email with 2 lines: found leaks in the condenser coils; the full system needs to be replaced. He knew all along there were leaks because the freon has leaked out, I thought the leak test was to identify leak locations in order to fix them. So he tricked me to pay for unnecessary service, and his goal was to sell me a new unit. Choice finally called, and send an email to deny repair using the information the repairman gave them (which I paid for it). Choice claimed the malfunctioning was due to leaks in the condenser coils, and that was not covered in the warranty. First all, why was I charged for the test leak if Choice was using for their diagnosis? Leaks in the coils are the most common problems in AC systems'if they don't cover this repair and then what do they cover? Choice is absolutely a disgrace! Their representatives are rude and dishonest. They made all sorts of promises when selling the subscription, and tricked me into buying a 5 year long warranty and I trusted his word so I did and paid in full because of discount offered. I feel like a fool now! Shame on Choice for deceiving home owners! This also delayed AC repair for several days while my tenants suffered in the summer heat which made me feel even worse. I will be seeking legal actions against Choice, just because I believe service companies like choice should not be out there to continue scamming other home owners.

8 years ago

Reply from Choice Home Warranty

We regret to hear your frustration.
We will contact you directly for further assistance.

Aug. 7th, 2018

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Dean Tremble Houston, TX

Had a double oven control panel fail, tech there from SEARS the next day verified panel out and also unable to find replacement. He said it would take 2 weeks to find one, no word from anyone after 2 weeks, checked Choice Warranty (CW) web site, found claim was dropped. For 2 weeks after that I was told repeatedly someone would be in contact in 72 hrs. They finally sent another SEARS man a month later, he verified the defect and the next day I verified with SEARS the contaced (CW). That afternoon I called (CW) and they claimed they had not gotten a response from SEARS, I told them I needed to talk to a supervisor. Well after a month, they said I would be getting a settlement offer in the next hour. I was offered $449 for a Double self cleaning convection oven with digital display. I immediately called them and they said they were not required to replace the oven with one that I had but rather they got their value from "contractor grade" ovens at their wholesale price. So all the while I thought I was protected from loss in reality, I would have been protected if I had only the very cheapest oven I could find. If I had that sort of appliance how likely would I be to invest in a home warranty. Lord knows what they would offer if my TRANE Furnace and Air Conditioner Failed.

8 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience and we take all feedback very seriously.

May. 8th, 2020

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John Portsmouth, VA

They had a plumber come out very timely. He determined that the problem with the hot water heater were the coils. Determined it was under the wattanty, and replaced them.

8 years ago

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Anonymous Reno, NV

Customer support was great at signing me up. The warranty seems to cover everything including the items I have in my garage. They gave me a good price along with my warranty.

8 years ago

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Audrey and Oral

I called the company and when I was speaking with the sales rep they answered every question I had. The salesman was knowledgeable and it provided all the services I needed.

8 years ago

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Matthew

Choice Home Warranty is pretty thorough. They let us know exactly what was covered, how it was covered, and gave us information on other claims that could happen. They were very informative.

8 years ago

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Anonymous Cape Girardeau, MO

Someone in the insurance business recommended this company to me. The person in customer support that helped sign me up for Choice Home Warranty was very informative.

8 years ago

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Chirag Chesapeake, VA

I haven't had to use the warranty yet, but customer service was very helpful. They gave me a checklist of things I needed and didn't need for my warranty.

8 years ago

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Anonymous Fort Mill, SC

We can't get through to customer support very easily. It takes hours to get through to them, and they keep changing us from department to department. They come up with excuses for declining the warranty - which has happened multiple times to me. They keep declining my claims with unacceptable excuses, so I'm very dissatisfied.

8 years ago

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Anonymous Cumming, GA

A neighbor of mine recommended them to me. I haven't had to use my warranty yet, since I'm still in my waiting period. Any time I've spoken to someone at customer support, they've given me a good experience.

8 years ago

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Kathy Haxtun, CO

Before I signed up with Choice Home Warranty, the customer service guy answered all my questions. I've been very pleased, and give the highest marks to who helped me.

8 years ago

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Corina Rockwall, TX

When I called to get set up the rep answered all my questions and I was happy with what he said. They said they could be out here within 4 hours if we need something.

8 years ago

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Terry

The gentleman that signed me up was very personable, very friendly and very professional. The value seems to be higher than the other companies that I researched.

8 years ago

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Richard Sycamore, IL

I've never had a home warranty and this seems like it might be good. I did have a problem though. I signed up for them Jun 27 but didn't get anything in the mail. I called yesterday and they said they're going to send it to me.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Jul. 30th, 2018

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Dave Backus Harrisburg, PA

After years under contract I reported my water heater failed and CHW said that a leaking tank doesn't qualify for replacement. I had paid my contract thru and including 2020. I in turn canceled my contract and requested a refund for the years that were prepaid. Told absolutely NO !!!!

9 years ago

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Joe Rasper Alpharetta, GA

On my very first claim I had with Choice it has taken them over 2 months to correct the problem. We call Choice to ask if part has arrived yet and they tell us we should call the technician that came to our house to survey the situation. We call the technician and he said the part is being ordered by Choice so they are the ones that can give us the arrival date. The situation goes on and on for weeks and we still dont know when we will have our oven in working order again. Very frustrating..

9 years ago

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Jim Dickey Round Rock, TX

For the most part it was very good, I've used them for my refrigerator, air conditioner, heater, and water heater. I was disappointed one time, but the problem was with applying the contract so I understood.

9 years ago

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Mark Bonds China Spring, TX

They are good. The turn around time to get people to come out to the house is a bit long because we live in Lake Alan. They're sending everybody from Dalton Temple and Queen which is quite a few kilometers away. We recently had to use it for a leaking shower and they came out and had somebody fix it.

9 years ago

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Barry Hall Savannah, GA

Everything I had with customer support was good. I contacted them and they came out, they were respectable and the service repair and staff did everything well.

9 years ago

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Athena Warner Tempe, AZ

It doesn't seem like it covers too much. My tenant once called me because the air conditioner was dripping water. When I called them they said '''Oh we're not covering that'' I said '''What? What do you mean, it's dripping water inside and something is clogged or bad.'' They just said that it was considered maintenance and they don't cover that. Ten times out of five is not covered. One day the technician even went to the tenant and asked them to pay the fee.

9 years ago

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Eva Butler-Hill & Gerry Hill Williamston, NC

Sometimes I am pleased but sometimes I am not. I used my warranty on my stove. When they gave it out to me they said it would be in the 700 plus range but at first they only gave me $200. In the end I was able to get $350 but there was no way I could buy another stove with that. Sometimes when I was supposed to get people to come in for work I've had to call 2-3 times for them to come.

9 years ago

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Osiko Tekpetey Bordentown, NJ

I wasn't very happy with the service. I called in and reported an issue with my dishwasher and it took more than a month for it to get fixed. The contractor they assigned to me sometimes wasn't responsive and I kept having to call them to follow up. I had a different experience with my prior warranty service and so I expected the process to be smoother. The claim was resolved but it took a really long time and I wasn't happy about that.

9 years ago

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Geoffrey Robinson Phoenix, AZ

It's worst than terrible, they look for any possible reason to not cover repairs. I've called them multiple times and the biggest issue is that we live in Phoenix, Arizona, and the air conditioning is important to have. We have 2 houses covered, and if the air conditioning goes out it can actually be life threatening. The most recent incident was when a unit failed and it turned out that they didn't cover any of the replacement because of the warranty. There was another one of a very similar nature, and now we will not be using them again. Unfortunately, the deal we purchased was for 5 years...

9 years ago

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Rui Tong Wang Sewickley, PA

I don't like them, they're pretty bad. I called them once about my stove because the light and the fan were not working, but they said that wasn't covered. I also asked them about my water tank, which was not working either. They said they did cover that and that they would fix it, but they needed a new part which was $50 and I had to pay for it with my own money. I had to wait another 5-7 days for the part to arrive, they put it in, and the water tank worked...for 2 minutes. Then it shut off again and they refused to fix it afterwards, saying it was in secondary damage or something. In the end I had to pay for the visitation fee, the part that didn't work, and for someone else to actually come and fix it. Worst part is that I signed up for 6 years. I've only used them for a year or so, and I can only get back 200 credit if I try to get my money back. I'm still with them but I'm very unhappy because the most likely thing is that they won't cover anything. It's a total lie, they're very rude, and the rip people off. I'm very sad that I'm stuck with them...

9 years ago

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Neena Patel Sugar Land, TX

I have been able to call the 800 number, contact them, and schedule for someone to come out easily. The only negative thing is that the vendors that I have used have tried to sell me more than the service that I'm calling for to get more money out of me.

9 years ago

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Christopher Phillips Meridian, ID

They don't cover anything outside of the house. They don't cover ice makers, they don't cover your refrigerator. I once had a faucet that was leaking really badly and they didn't cover it because it was outside the house. They do get the job done but it's barely enough.

9 years ago

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Susana Reyes Henderson, NV

The service has been mediocre. I paid extra money for pool coverage, and my first call was about it. They didn't want to cover the plumbing, even though the plumbing was part of the caretaking deal. They tried to convince me it was not but I'm not an idiot. It's all specified and written in the contract, and I know it should've been covered. I'm a lawyer, they can't fool me with these things.

9 years ago

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Norah Tio Cameron, NC

I chose them because the price you paid for the premium offer looked reasonable to me. The customer support has been good, but every time I try and file a claim the companies that they send me never answer. I've never had a claim repaired within 3 days and the people that they send are never that experienced when it comes to fixing things. One example was an issue we had with our air-conditioner. The first time we called, they diagnosed the wrong thing, so the problem persisted. When they eventually diagnosed the actual problem, Home Home Warranty said that they were not paying for it, that it was not covered. On my warranty they never told me they would only cover certain parts of the equipment in the house, they had said they would cover everything! I'd like them to get actual experienced contractors who can fix things and return your calls within reasonable time.

9 years ago

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Mo Delavary Kennesaw, GA

I mean the warranty is good, but to get service you have to argue with them because they always say they don't cover things. Sometimes it's the wiring on the roof, or broken bricks, or something. But you always have to argue with them to get the job done. It's not very good service.

9 years ago

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Shaukat Mohammad Pearland, TX

So far it has been excellent. I had problems with my fridge, they fixed it. There was leaking water, they fixed it. Whatever they say and advertise has been true. They are doing well.

9 years ago

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Abla Hindi Richmond, TX

They are a good company and the service has been good. Every time I use it, they come on time and give a good service. I'd advice everybody to go with them. Their prices are reasonable and their services are very good too.

9 years ago

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Krishna Parikh Plano, TX

My experience with customer support has been very bad, very poor. I once called them because my air conditioner was not working. After about 4 weeks of back and forth, with them saying they would not cover it, they finally said ok and agreed to cover it partially. They would pay for the part, but only if I chose their vendor to do the installation and everything. When their vendor came to fix it, they asked for $300 or $400 for the installation. He told me that if I wanted it done then, that would be the price because it was a holiday! I went ahead and paid the extra because I needed it. By the time it was fixed I had already been out of AC for almost the whole month of June and some of May. Some 8-9 months later I decided to get a tune-up so that they wouldn't decline my service in the future. I called the installers and the company, but I never got a reply back or anything. I ended up calling another licensed company to take care of my tune up. When that company came, they looked at my AC and told me that Choice Warranty had not done the job properly according to city code. I had no idea of course. I tried calling Choice Warranty so that they would contact the vendor to make sure he came back and did the job right. All they did was say that they couldn't do anything at that point, that it was all in my hands. They're not doing anything at all.

9 years ago

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Jignesh Patel Newnan, GA

So far it has been great, though we later discovered that this and that thing were not covered. That disappointed us. We have used them about 5 times and my issues have only been covered 2 out of those 5 times. Also, sometimes when we call the contractors, they don't respond, or at least they don't respond right away. Though the last experience we had with them, the person that came was great. He gave us exceptional service and came here on time.

9 years ago