Name: Choice Home Warranty
Rating: 3.8

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Jean Cason Ashburn, VA

To date, we have still not received a phone call back regarding our warranty claim. Worse customer service ever.

5 years ago

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Gaurav Rastogi Fort Worth, TX

The technician was knowledgeable and fixed the issue .

5 years ago

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Willard Horn Lake, MS

Choice Home Warranty is a rip off and a fraud. They do not pay their claims, and they will lie to you.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Jun. 21st, 2021

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Alex Fernandez Las Vegas, NV

The automatic phone service was terrible had to call twice

5 years ago

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aubrey reid Fayetteville, NC

I just call and found out that I have to pay for the some equipment, parts and service which is over $2400.00

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 14th, 2021

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Leroy T Allen Checotah, OK

The have prompt responses to your problems

5 years ago Edited September 14, 2021

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Shreelal Bhatter Kuala Lumpur, 14

Prompt action on claims and easy to track

5 years ago

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Jacques McMillan Charlotte, NC

The response time was good. Wish got updates quicker.

5 years ago

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Zhiying Li Pearland, TX

The technician are knowledgeable and on time.

5 years ago

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John Gregg Avondale, AZ

This service was great and the response was very good

5 years ago

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Alexander Williams Charlotte, NC

Adequate service and was able to identify the problem.

5 years ago

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Shirin Marvi Chicago, IL

Very easy to put in a claim. Fast service.

5 years ago

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David Hays St Louis, MO

It is ridiculous that the payout takes 30 days. If I had known this I'd have never bought the warranty

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 24th, 2021

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Glen West Memphis, AR

My experience with Choice Home Warranty has been positive

5 years ago

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BRIAN BLASSBERG CA

What i was told does not seem to agree with what the website says

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales.

May. 6th, 2021

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Reginald Thomas Galveston, TX

Takes too hot to get a technician. It's hot and I need my AC repaired

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 26th, 2021

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Rhonda Ballard Washington, DC

Used twice; very prompt response and service. Good value.

5 years ago

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Kana Barnes Gretna, LA

Not helpful at all! Every time I have an issue in my home, it’s a hassle when I file a claim to get items fixed!

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 19th, 2021

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Gary Senior Spring, TX

Very prompt service. Have been impressed

5 years ago

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Len Robert Ashley Somerset, KY

They don't pay for services, or their claims. Didn't pay for A/C repair, water Heater replacement or Dishwasher repair

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claims, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Apr. 8th, 2021

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Bert Baker Plano, TX

Never ever fixed the Web portal issue for Salt water pool. Customer service was good. Never covered what broke!

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 31st, 2021

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Unhappy Potential Customer New York, NY

Customer Service Representative was rude and nasty and hung up on me when I asked to cancel the policy.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Mar. 17th, 2021

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Cecily Atlanta, GA

I wish more items were covered in the monthly fee

5 years ago

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Dick Perl Covington, LA

Seems like a good price for the protection offered

5 years ago

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Don Eastin Lake Placid, FL

You have not paid one claim so far. You took my money and have cost me 4 service fees and have done nothing for me.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Mar. 8th, 2021

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Rex McCullough Ponchatoula, LA

Process was easy to get policy over the phone.

5 years ago

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Sheryl Bowen Douglasville, GA

I had an informative conversation w/ rep Leo

5 years ago

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Rosalee Weems Gwynn Oak, MD

They have a fast response and get a technician right away

5 years ago

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Zameer Soomro Frisco, TX

Excellent experience fixing issue in 24 hours

5 years ago

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James Naticchia Cleveland, OH

Hard to file claims, time for technician seems too long

5 years ago

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Gransky Westminster, MD

They try every angle to avoid paying the claim. Continues to use COVID as an excuse for their poor customer service.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 15th, 2021

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Jackie Nelson Naples, FL

Got an appointment quickly. Vendor is slow.

5 years ago

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Hung Vu ,

The service is quick and the technician is conscientious

5 years ago

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Anthony Washington Philadelphia, PA

Response time is poor. Customer service is poor. Difficult to get reimbursement and get new replacement.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Feb. 9th, 2021

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Bolivar Roftiguez Hollywood, FL

My washer machine broke down and they are saying it was owe falt.

5 years ago Edited January 7, 2022

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 11th, 2022

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jolene held Payson, AZ

It has been 6 weeks since my oven broke and I am still waiting for a repair. It is impossible to talk to a supervisor.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 21st, 2021

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Bonnie Fuller Mesa, AZ

I just signed up. The salesman was very informed and pleasant

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Sales.

Jan. 18th, 2021

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Sylvia Spears Washington, DC

I like the coverage and the monthly cost.

5 years ago

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Tinsley New Orleans, LA

Reasonable price and offer good coverage on items

5 years ago

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Randy Strauss Buda, TX

No one returns calls. Supposwd to be one of the best company to work for but you ignore the customer.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 5th, 2021

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Robinel Alvarado Pasadena, TX

Misleading coverage. Paying $60 service fee for telling me my problem is not covered under contract. Waste of money!!!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage .

Jan. 4th, 2021

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Black McLeansville, NC

The cost of the service was too good to pass up.

5 years ago

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Joseph Compton Elkview, WV

Sales handle by Jack W very nice man.

5 years ago

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Daniella Newbill ,

I was told I would hear from a manager within 24hrs and no response about replacement of a water heater

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Our records show that your Case Manager has provided you with a satisfactory resolution.

Dec. 21st, 2020

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RENEE GOLDEN King of Prussia, PA

Service response is slow and once a reimbursement is determined it should not take thirty days to process.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Dec. 17th, 2020

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Bcasper North Port, FL

Didnt know there was cap on every item that has to be addressed.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Dec. 7th, 2020

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Nigel Villaverde Lake Charles, LA

Price is good customer service has to be better

5 years ago

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Rachel Zuckman Houston, TX

More often then not, they dont cover repairs. The larger the repair the less likely they will cover it

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 1st, 2020

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Rick San Antonio, TX

Lowball payouts, 7 days to talk to someone, a month to get money. Would not recommend, will not renew.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 24th, 2020

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Billie Minor Arlington, TX

Part had to be ordered and will complete in one week

5 years ago