Name: Choice Home Warranty
Rating: 3.8

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Daniel Fredricksen Peoria, AZ

Pool Pump Replacement. Tech arrived as scheduled.

4 years ago

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Robin Frances Ocala, FL

Choice Warranty has great customer service.

4 years ago

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Janice DePasquale Bayville, NJ

The service call was made promptly. However, Choice refused to cover the damaged item

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 15th, 2022

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Teri Thomas Fort Worth, TX

Helped me prior to effect of contract!!!

4 years ago

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DJ WALLEY Brandon, MS

Very dissatisfied. The settlement on my washer maybe enough to buy detergent. No way to replace my washer.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 8th, 2022

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Homeowner15 Westbury, NY

Automated system did not work as well as i would hoped it would work

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 8th, 2022

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Krystle Lindhjem Tyler, TX

They are reasonable and fairly efficient.

4 years ago

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Darlene Whitlow Atlanta, GA

Home Warranty plan does not really help with an aged home. Need to offer a different plan home over a current age.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 3rd, 2022

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Nevada Kassa

The speed in which Choice warranty took care of my claim.

4 years ago

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Frankie Lanell Thornton Temple, TX

SOMEONE CAME OUT RIGHT AWAY TO FIX MY PROBLEM,

4 years ago

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gloria fuentes

They always come through and very prompt, compared to other home warranty I have on another home, I always recommend Choiced

4 years ago Edited December 20, 2021

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Paul Carter Fort Worth, TX

Do not honor their contract and do not care about the situation and getting it resolved in a timely manner

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 21st, 2021

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Nancy Houston, TX

Got immediate response and service within two days.

4 years ago

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Suzanne Swanigan Eugene, OR

I feel the company is a scam. The deny all claims and do not service the customer as advertised.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Dec. 10th, 2021

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Janel Williams Bowie, MD

Very customer focused and pleasant to work with.

4 years ago

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Kenya Rutledge Detroit, MI

How quickly they send out help for concerns

4 years ago

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Tonya J. Riverdale, GA

Affordable and excellent service and coverage.

4 years ago

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ONA Hair essentials By OvelaNaturals Winston-Salem, NC

Not bad service very detailed and hopefully accurate

4 years ago

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jarrell barnes Converse, TX

My last two counts with CHW has not been a positive experience.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 10th, 2021

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Krystal Batchelor Atlanta, GA

It has been horrible. They find every excuse to deny a claim. This company was one of the biggest mistakes I have made.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 10th, 2021

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Brandon Kling Oak Grove, KY

What do I like best? Nothing. This company is constantly defrauding customers, and is not worth the hassle.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 4th, 2021

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Andrew Bossard Hampton, VA

CHW promptly answers maintenance requests.

4 years ago Edited December 28, 2021

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Wanda Bess Clinton, MD

Good service and quick response time. Thanks

5 years ago

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Becky Bentley San Jose, CA

The repair man was so helpful, he explained everything.

5 years ago

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Euton M. Laing Edison, NJ

Friendly and easy to work with, good communication

5 years ago

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deborah coulter Chadds Ford, PA

Easy to contact and get a claim started.

5 years ago

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ogechukwu NWABINELI Washington, DC

I have a stove that the company promised to replace only to get an e-card less than what a stove can cost in the store.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 27th, 2021

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Vicki Coble Huntsville, TX

very good service am very pleased with service

5 years ago

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James Jennings Bonaire, GA

response is good, the service sometimes is not the best.

5 years ago

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Andy M

Choice home warranty rejected a claim for a covered system based on a non-related installation.

5 years ago Edited September 20, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 21st, 2021

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M. V. Potomac, MD

At times it seems that appointments are made without me requesting the service.

5 years ago

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Charles Harper Phoenix, AZ

All Choice does is deny, deny, deny! Dispute manager was left 4 messages and an email with no response back.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Sep. 17th, 2021

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Ronita Brown Phoenix, AZ

To many loopholes in contact could have had the work done for the price of the deductible

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 15th, 2021

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Mary Basta Las Vegas, NV

Some of the Claim representatives are rude and one hung up on us.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 15th, 2021

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Donna Gonzalez Missouri City, TX

Most contractors have been good but some aren't as helpful

5 years ago Edited September 14, 2021

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Deborah Nickles Newnan, GA

So far my experience with CHW has been horrible. My claim was denied based on assumption instead of facts.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 9th, 2021

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Alan Chapman Jacksonville, TX

Quick turn around on getting service call scheduled.

5 years ago

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Jason Dungy Columbus, OH

The plumber I spoke to was knowledgeable

5 years ago

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Dean Crossland Hobbs, NM

Good price, good initial contact, sometimes 2nd call hard

5 years ago

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Dixie Read San Antonio, TX

They are very professional and eager to assist.

5 years ago

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Eva saucedo San Antonio, TX

You didn't cover my ac compressor I'm very dissatisfied short to ground was no fault of anyone I will cancel

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Aug. 23rd, 2021

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Charmaine Love Minneapolis, MN

Prompt service I think the service fee is high

5 years ago

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WINSTON WILSON FL

Outstanding service, reliable and friendly and punctual

5 years ago

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Jesse Wright Clinton, MD

You trying to change me a service call, that should have been fixed the first time

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 23rd, 2021

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Etta Gracia Arlington, TX

Quick responses to messages/questions submitted.

5 years ago

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Lung Smack Las Vegas, NV

The customer service was very fast and understood.

5 years ago

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Greg Galveston, TX

Cover some but not all still waiting on check for stove for several months and didn't approve simple repair on plumbing

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 21st, 2021

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Wesley Mann Tamiment, PA

CHW are crooks all they want is your money with no intentions on repairing anything and the phone Rep was condensing

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 19th, 2021

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CARLOS DIAZ Carmel, NY

refund offered not even close to real value of appliance,having to wait 30 days to receive the gift card is ridiculous

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 8th, 2021

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Matt Paulson Henderson, NV

Slowest service ever. Emergency AC repair has been waiting 3 days now and case manager is impossible to get ahold of

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 8th, 2021