Name: Choice Home Warranty
Rating: 3.8

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Stan Summerdale, AL

It’s day 10. We’ll system still not fixed. Sent a guy out that is not a well repair man. Very disappointed.

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Jul. 26th, 2018

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Sue Sherman, TX

Fast response. Technician dispatched quickly.

8 years ago

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albert persaud Pompano Beach, FL

Gas for air conditioner should be covered by Choice Home Warranty

8 years ago

Reply from Choice Home Warranty

Dear Albert Persaud,

Thank you for your feedback.

Choice Home Warranty

Jul. 13th, 2018

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Dennis McMillen Sun City, AZ

Way over the top pressure to upsale products. I almost cancelled the transaction.

8 years ago

Reply from Choice Home Warranty

Dear Dennis,

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 13th, 2018

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Taken Greeley, CO

Hard to cancel. When you cannot prove prior maintenance on a home you just bought, CHOICE will not service it.

8 years ago

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Mary Ft. Washington, MD

I am having great trouble with having an older HVAC unit replaced as they described in their promotional materials.

8 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 11th, 2020

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Philip Albanese Blacklick, OH

Buyer beware. The absolute worst home warranty company out there. They make American Home Shield look legitimate.

8 years ago

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Hari Littleton, CO

My experience with the customer service rep was one of the worst and would never recommend this copmpany to any one

8 years ago

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frugal mom

The price was good compared to other companies

8 years ago

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Pat Gomes Plano, TX

Enrollment process was painless thanks to Brad's help.

8 years ago

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Edmund A Toms Atlanta, GA

I Had them for two years not one claim approved!!! rejected, rejected, rejected !!! to bad I have to give one star!!!!!

8 years ago

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Lucy Ortiz Evans, CO

Calledto start new sevice. Agent was very pleasant.

8 years ago

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Arnell Corson Buffalo, NY

Darrel was very pleasant and informative.

8 years ago

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Jennifer Overland Park, KS

Technicians don't come out until a few days after you place a call and they don't cover much

8 years ago

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Dale Faulk Many, LA

They have failed to repair and or replace any appliance or water well that i filed a claim for.

8 years ago

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Sonia Fairburn, GA

The Representative was short and rude. I'm wondering if I made a wise decision by going with this company.

8 years ago

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Patrick Nashua, NH

A bit pushy in the sales department - too much pressure

8 years ago

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L. Tempest Cocoa, FL

Polite and skilled technician disparched in timely matter

9 years ago

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Joseph Pagnani Hampton, NH

the best warranty comp I have usde and the best price

4 years ago

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Mas Takashima Oklahoma City, OK

The agent i worked with was SUPER GREAT....

5 years ago

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Isaac Henderson Jacksonville, AR

The vendors scheduling are too long, especially for emergencies

4 years ago

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David Brown San Diego, CA

They try to not approve anything before a tech even comes out

4 years ago

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TroyB

Never seems to cover the things I need fixed.

4 years ago

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Gaynell

Your service sucks. I have been in my home for 20 years and reported my duct work and got denied.

4 years ago Edited March 28, 2022

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 31st, 2022

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Timothy Crawford Dayton, OH

When they do come out they try to fix the problem

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Mar. 9th, 2022

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Rich Stoll Romeoville, IL

Been waiting over a month to have our Refridgerator repaired

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 8th, 2022

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Freddy Castanos Dallas, TX

Bad company they don't abide their contract rules and customer service was very hostile and rude

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that your policy was scheduled to start on March 9th 2022. You placed a claim for your water heater on February 14th 2022. Choice Home Warranty does not offer coverage before the contract start date. We regret losing you as a customer.

Feb. 18th, 2022

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Preity Bhagia Houston, TX

Several exclusions in the past and long wait times

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 2nd, 2022

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sagar pokharel Annandale, VA

Your Service is slow. Rest of things is ok.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 2nd, 2022

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Mark Smith Waterville, ME

Not what I expected, high pressure sales.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jan. 26th, 2022

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Allene Helmick El Paso, TX

Depends, my claim was denied. The tech was great. Not sure why it was denied.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 19th, 2022

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Yvetta Johnson Austin, TX

Thank you for the prompt service. I have nothing else

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 17th, 2022

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Salina Leung

The worst home warranty I never seen as an Investor. Bad experience and will never go back again.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 11th, 2022

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Marie King Mt. Pleasant, SC

Did not like that you would only replaced my fan light with a builder grade product.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 30th, 2021

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David Fox Kodak, TN

Denial on I home pressure valve was a run around. Will not enroll next year. Very disappointed

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 21st, 2021

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Andre' Mogilevsky Saratoga Springs, UT

Lousy customer service. Takes days for someone to respond. They consistently deny claims.

4 years ago Edited December 2, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.

Dec. 10th, 2021

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Dave Jacobs Houston, TX

Tried to make a claim twice and each time they find a way not to pay. This is a scam !

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 16th, 2021

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John Raletz Leavenworth, KS

Took 3 days to get a technician to come out.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 27th, 2021

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Chris Schiro Charlotte, NC

Not worth the money I spent, will be looking for a new company

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 14th, 2021

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Inayat Qureshi Red Bank, NJ

Takes too long to assign a technician to do repair

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 14th, 2021

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Mike Elam Mt Pleasant, NC

It was ok the first vendor was not vetted and a fly by night so we cancelled

5 years ago Edited October 13, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 14th, 2021

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annb003@aol.com San Antonio, TX

I find it very frustrating that Choice very often doesn't pay claims. Will absolutely never renew.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 7th, 2021

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michael fuentes San Antonio, TX

unhappy with the time its taking to get my appliance repaired

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 24th, 2021

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Wendy Howell Cape Coral, FL

Too much nit-picking & fancy wording used in order to deny claims.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Aug. 16th, 2021

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E Golden Houston, TX

UNCLEAR WARRANTY. TOO MANY EXCLUSIONS. BAD CUSTOMER SERVICE

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 12th, 2021

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Heather DeJesus Orange Park, FL

Too many phone calls, rude customer service reps!!!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 11th, 2021

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John Liddell Lockhart, TX

At the moment, not sure. Claim turned down on spurious evidence

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 19th, 2021

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Armand LiBetti Port Saint Lucie, FL

Customer service can be an issue sometimes.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that an appointment has been scheduled for Monday July 19th, 2021 between the hours of 11:00 AM and 03:00 PM.

Jul. 19th, 2021

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David Gorsegner Rockford, IL

Total waste of money. They are willing to sell their ins. with little or no followthru

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 13th, 2021

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Marjorie Tipton Cleveland, TN

My experiences over the past 4 years have gone from fairly good to not so good now.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 9th, 2021