Name: Choice Home Warranty
Rating: 3.8

check_circle

Verified Customer

star star_border star_border star_border star_border

Jacqueline Johnson

Poor service. Limited service technicians

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 11th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Lazara

Awfull costumer service and terrible coverages

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 17th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Adina Gurbutwal

misrepresent the coverage at the time of sale.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jan. 17th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

John Doe

Issue that needed to be repaired was not covered

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Jan. 17th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Carlos Pozo

They did not cover the issue I had with my home sewer line

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Dec. 17th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

janis vitrano Midland, TX

they refuse to cover what i am paying for in my contract

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Dec. 10th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

PC UNHAPPY

They refuse to honor their services requested.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 26th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Jamaya Chatman

They were NEVER able to fix what I called them out for.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 26th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Locke

They took over 4 months to get my washer fixed!!

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 26th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Eric Brown

After 30 days I'm still waiting for the job to be completef

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 26th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Connie

They Have Drama Customer Service Reps!!!!!

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 26th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Chris B.

Multiple calls for same service call with no results.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 22nd, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Rhonda Williams

Never cover anything, no one knows what is going on

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Pamela ward

They don''t cover the majority thing that need repair

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Shirley

They don't cover and never fixed the problem.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 20th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Diane Hilliard

No contact by claims specialist after appeal filed.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 18th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Betty worl

Have had no response on current electrical problem

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer"

Nov. 18th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Veronica Lewis

Because the contractors they send out sucks

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 15th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Marie Penninger

Service was scheduled quickly and promptly

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback Marie.

Sep. 16th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Marion Cook

Not very helpful unable to get anything done

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 12th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Glen Woodard

They are not reliable and their technician inept at best!

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 12th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

James Mayo

Always avoid paying to repair/replace broken ites

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 12th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

ks

warranty not what i expected - limited coverage

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 5th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Marietta Battaglia

Left several messages. They did not return call.

7 years ago

Reply from Choice Home Warranty

Please contact us directly at 1.888.531.5403.

Aug. 19th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Karen

Horrible repair people. Incomplete work.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 6th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Joel

Too many exception - they figure how to NOT pay!

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 27th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Claire Lewis

They use warranty loopholes to deny claims as 1st strategy

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 21st, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Donald Wilson Germanton, NC

Too much up-sale. Slow response. Questionable vendors.

7 years ago

Reply from Choice Home Warranty

We thank you for your patience and apologize for any inconvenience. Based on your complaint we have forwarded your message to the Directors of Sales and Vendor Relations to internally address this matter so we can continue to promote our highest level of customer services.

Aug. 5th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Charlotte T. Blue Savannah, GA

Poor Service, wasn't able to complete job.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 15th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Dominique

The company does not honor their own warranty

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty covers mechanical failures that occur from normal wear and tear.

Aug. 21st, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Sal Barrera Middleburg, FL

Lack of professional technicians sent to my home.

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 14th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Hawk Decatur, AL

Too many exclusions not addressed at sales level

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 7th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Grace Olson McKinney, TX

give every excuse to get out of paying for repairs

9 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jennifer Reinhardt Scottsdale, AZ

They are horrible. They've declined me service.

9 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Thomas Waters Washington, DC

Poor customer service including poor service delivery.

9 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jackie Randle

They lie about repairs and a big rip off

9 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Poor service Houston, TX

They like to find any reason not to cover.

9 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Niel LITVIN New Port Richey, FL'

Always had an excuse. Always kept on hold for an eternity.

9 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Judy Taillac Rockwall, TX'

Denied my three claims with a loop hole

9 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Linda Young Columbia, SC

they do not cover what they state that they do.

9 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Judi Long Saulsbury, TN

They don't want to fix anything. Say it is not covered.

9 years ago

star star star star_border star_border

Sammy Sutton Productions Springfield, MO

This experience was good so, my opinion is certainly rising.

4 years ago

star star star star_border star_border

Mary McCoy Fayetteville, NC

They don't often pay my claims...theirs always an "out' for them.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Apr. 13th, 2022

star star_border star_border star_border star_border

Steve Davis Pinehurst, NC

There are appliances not covered. Choice chose to not warrant my microwave. I had to pay for the repair.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Apr. 13th, 2022

star star star_border star_border star_border

Samkatgirl 107 Portage, WI

I feel like I was given a very low ball offer on the resolution of my failed appliance.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 31st, 2022

star star_border star_border star_border star_border

Robin Miller-Schneider Spring Hill, FL

Im on my 3rd week waiting for you to approve there cost to fix my shower leak, nightmare all the way.

4 years ago

star star star_border star_border star_border

Karen Evans Waco, TX

I dislike this company because they are holding me responsible for what their contractor did.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 22nd, 2022

star star star star star_border

Anne Grivas Lutz, FL

Technicians come quickly to rectify the situation.

4 years ago Edited March 4, 2022

star star star star star_border

Yolanda Petty Philadelphia, PA

New customer. No claims filed. Friendly sells Rep., Shawn.

4 years ago

star star star star star_border

Mark Redmond Dothan, AL

They are quick to respond and to set up service.

4 years ago