Name: Choice Home Warranty
Rating: 3.8

check_circle

Verified Customer

star star_border star_border star_border star_border

Paula Noblin Spring, TX

Less than full replacement paid on appliance.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 22nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Wayne Scott

Not forthcoming and contract is horrible

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 17th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Bruce Boss Lakeside-Marblehead, OH

say one thing and do another. DID NOT look out for customer

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Michele Las Vegas, NV

10 day to repair an appliance, repair company is rude.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Ryan Kirch Northvale, NJ

Service provider on the last visit did nothing.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 24th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Daniel David Vandiver Silsbee, TX

They refused to cover things that they told me were covered

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 24th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

John Hampstead, NC

Customer support was good because it was very responsive.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Customer Relations Director. We hope you will take a moment to update your star-rating to reflect your positive experience.

May. 19th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Rosalie A Piccola Pittsburgh, PA

Quick action on getting someone to my home

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team.

May. 6th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

G Smith Cordova, TN

Poor customer service and no replies on appeals.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Apr. 8th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous Indianapolis, IN

Unclear policies, questionable technicians

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 19th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Andrew Wildrix Plano, TX

They find excuses not to honor their warranty

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 19th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous Paris, TX

Waste of money horrible customer service

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Mar. 17th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Giovanna Joann Barone Mountainside, NJ

Still waiting on priority call from last week.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous

They replace with the 1est quality product.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 4th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

James Cornelius, NC

Their customer service and claims process is extremely 1.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 4th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Phyllis BARTOLOTTA Phoenix, AZ

Will not cover anything they said they would cover

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 4th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Gwen Wars Smyrna, GA

1 vendors. 1 service. No followup

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

David F Liming

They refuse to repair most items when they need repair

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 25th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Kenneth Wheeler

They use companies that are not licensed for repairs

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 25th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Huntter

0

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Dec. 17th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Donna Bacone

I can't get a repairman to fix our icemaker

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that the claim has been approved. The technician has ordered the parts needed for repair and will be back out to your home on December 10 2020 .

Dec. 2nd, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

James E Healey

to slow to settle claims. weasel clauses.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Nov. 24th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

John W. Newhouse

Thieves. Charge well after confirmation of cancellation

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review. We regret losing you as a customer.

Nov. 17th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Sharon C Burton

they would not fix or replace my furnace

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. Choice Home Warranty encourages all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Oct. 27th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Anna

Customer service and information not good

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 27th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Brian

Claim has been open for weeks and no response

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 24th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Jeanette fresned

Takes to long with getting someone to fix something

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 24th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

M Myrtle Beach, SC

They take too long to get something repaired

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 10th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Cynthia Tippett Calera, AL

They can always find a way not to cover something.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Sep. 2nd, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

LUZ E GOMEZ

you did not respond for the damage to my air conditioning

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.

Jul. 21st, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Rosemary

They did not fix the problem but I paid for it

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Jul. 21st, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Simone Sachs

The handling of my claim very poor and unresolved still

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that the technician was not willing to rebuild your item as it would carry additional issues. The technician suggested replacing the item.

Jul. 21st, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

marina peterson

They do not cover complete repair of some items

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Jul. 21st, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

V H W Palacios, TX

Problems with Vendors you send to customers

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 2nd, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Terrance Roberts

3 occurrences not covered but I was charged by the vendor.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 26th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Bradley Thompson

Have issue resolving a claim that has taken way too long

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 26th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

John Manuel

Because everytime something broke it's not covered.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 26th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard Hamms

The warranty only covers partial replacement

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 26th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

philip Orland Park, IL

co payment for service is high $45. Need to decrease.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

May. 5th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Pat Ryan Little Rock, AR

They always have an excuse for not paying the claim

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 5th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Caroline Michalak

They never cover anything that I need fixed

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Mar. 4th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Abby

They have not complete work that i need done on my home

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 4th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

jim dick

lack of cander, does not get back to technections.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 26th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Mike

They have a hard time finding contractors, shall I go on?

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 26th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Jim

Terrible policies and even worse customer service.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website.

Feb. 26th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Jeff

Doesn't fix anything they won't repair anything

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website.

Feb. 26th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Fannie Holmes

Terrible service across the board! Just canceled

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 26th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Linda

Because we do like the way the Handle claims

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 26th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Tawny Sportsman

Because you always find a way NOT to help me.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Feb. 26th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Jeanne lau

Inefficient, continue to make mistakes, no reply

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 14th, 2020