Name: Choice Home Warranty
Rating: 3.8

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MaryLou Samaras

Ashlyn was very Courteous and gave us good information so we could make the right decision for us

4 years ago

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Judy Farmer Martinsville, VA

Microwave stopped working, repairman couldn’t fix and I not only was offered a lowball settlement but had to go buy a new microwave abs have it installed myself.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 30th, 2022

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Michael Gentile Sanford, NC

My problem was taken care of very quickly and saved alot of money. Thank you for your help.

4 years ago

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yupayong thirakomen Shallotte, NC

Prompt response and follow up. Keep up the good work. This is our second time we receive service from you.

4 years ago

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Tina Herlong Clermont, FL

Elie was very helpful and professional and took his time to explain the policy and answer my questions.

4 years ago

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Ronnie TAYLOR SR Columbia, SC

I have tankless water heater and it was supposed to be covered. It went out on the same day my coverage started and they denied my claim ; now I'm with out hot water

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 23rd, 2022

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Linda Semien Houston, TX

Quick response, service technician that's polite and knowledgeable about there job.

4 years ago Edited March 24, 2022

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morris metcalf Tallahassee, FL

Not happy with amount offered to replace micro wave. 191.00 to replace a 400.00 micro wave. my contract states appliance will be replaced. Beware of Choice they will cheap out on you

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 23rd, 2022

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Cathy Addington Aurora, CO

Albert was amazing!!! After speaking with him I immediately referred my best friend

4 years ago

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Pat Chamarti Brooklyn, NY

Agent is very courteous and provided all the needed. Easy to work with and to get the best.

4 years ago

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Greg jordan Ione, CA

The gave us discounts and we are seniors and got us a great deal !!! Much thanks

4 years ago

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Cheryl Mesquite, TX

They were very professional, polite, and on time. Excellent work and cleaned up after themselves.

4 years ago

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Sandra West High Point, NC

They were quick to schedule a technician to come and fix the problem with my dryer

4 years ago

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Claude Calfayan Barnegat, NJ

The technical was great but i was discipointed when i was told that i had to pay 500.oo for labor costs.i will probably cancel as i never would of signed up knowing i had to pay for materials needed to do the job

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 7th, 2022

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Diana K Villa Park, IL

Choice home warranty is a rip off! They only want to give you a fraction of what replacement value is on your appliances. I am really disappointed and will be canceling my services with them!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 7th, 2022

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Solo Covington, GA

I needed some plumbing work done on my bedroom bath. The team was prompt, courteous and thorough!

4 years ago

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Robert E Pugh Laurel, MD

Called in a claim and quickly able to relate issue surrounding details for the claim.

4 years ago

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Usman Shaik Cumming, GA

Excellent Response from choice people and the technician also. Work was done very neat and clean.

4 years ago

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douglasb sherrow Charlotte, NC

The tech was fine however Choice either misread his findings or someone is full of it. Our oven has holes in it and yet their is hesitation about replacing it?

4 years ago Edited April 12, 2022

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 13th, 2022

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mario s

The technician that came Zoom drain was excellent. I am disappointed in choice home warranty for charging me the deductible twice for plumbing work.

4 years ago

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Joe Miller, Sr. Sparks, NV

You guys have declined both of the claims I have submitted for "hokey" and unreasonable excuses. It is obvious to me that I paid for three years of home insurance in advance to a SCAM.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Feb. 28th, 2022

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raul ibarra Houston, TX

Customer service was great. They helped me with starting a claim. Thank you so much!

4 years ago

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Vera Whitehead Disputanta, VA

So far I have had technicians come out promptly and are professional and knowledgeable.

4 years ago

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Jane Satterfield Eatonton, GA

First Warrenty claim was about a faulty electrical issue. Choice put me in contact with an electrical company. We decided to cancel the request.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 23rd, 2022

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Diamond hero73 & Gorilladude

Forever plumbing easy to work with and great customer service, Mikey was great!!

4 years ago

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LOVE Philadelphia, PA

I CALLED NEXT DAY THE REPAIRMAN WAS CALLING SAID HE WOULD BE OUT THANKS FOR YOUR SERVICE .

4 years ago

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Tina Jackson Snellville, GA

Quick to get someone to come out, but there seems to be a discrepancy on the "after" work that needed to be done.

4 years ago

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Eva Chavez Chicago, IL

Choice home warranty, I made 3 appointments and they didn't show up until they made another appointment with American home warranty.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 15th, 2022

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Wankil Paek Katy, TX

Choice Home Warranty met my needs and it stood by what they promised. Thank you!

4 years ago

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Mildred Robinson

He was very helpful getting my furnace fixed he explained everything too me I really liked him

4 years ago

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Anita and Ron (Roland) Johnson Russellville, AR

At this moment in time, your company has been timely and friendly on our request of service on the heating system in our home.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 8th, 2022

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Jennifer Long Waterville, MN

The 1st time I used the warranty it was a simple process. When I tried to use it last week I couldn't believe how much of a pain it was. That's why I am looking else where for my home warranty.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 8th, 2022

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alberto giraldo Las Vegas, NV

The person the repair my probleman was ecelent very good I very happy for his work thanks

4 years ago

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Dave Borosak Cumming, GA

Super easy to file a claim. No hassles or push back. Technicians are skilled in their craft.

4 years ago

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Jill Sether Burroughs Belleville, IL

I like that when something happens, they are able to send a service person out right away.

4 years ago

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orlando oyola

Great customer service. The attention was fast. The technician was puntual and profesional

4 years ago

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Danielle Brewer

CHW doesn't cover as much as they claim to. Once a tech diagnoses what the issue is, they need to get it pre-approved by CHW before fixing it and half the time they don't approve it.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 31st, 2022

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Lorie Gray Tuscaloosa, AL

Very pleased with CHW so far, they have been very prompt in taking care of our needs

4 years ago Edited January 27, 2022

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Laraine Barrow Powder Springs, GA

I had a little bit of a problem at first but it was quickly solved and I was greatly appreciative.

4 years ago

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Anna Finnea Belleview, FL

Ken was very knowledgeable and did everything he could to do the best for my situation.

4 years ago

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Norm Gaver Cornelius, NC

Web site is very easy to make a claim, we will see how good the service tech is!

4 years ago

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Brian Toohey

Choice Home has been very quick to get the right people on the job to correct issues at my home.

4 years ago

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Ronald Harrold Sun City, AZ

The person I talked to was from another country and he was very hard to understand also the first woman I talked to

4 years ago

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Betty Thornton Riverdale, GA

Micheal was very informative and helpful. He made sure l understood all of my options.

4 years ago

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Martin Lopez Hot Springs, AR

Very helpful answer all my questions They had some one over to fix my problem in a day

4 years ago

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Christine Stone Mountain, GA

They take your money when time to repair make up all sorts of excuses why they can’t replace the system. You file a case no one return your inquiry. Waste of my money to CHOICE will send a letter to better business bureau

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 17th, 2022

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Debra Roberson [Substitutes] Las Vegas, NV

Speedy response by technician. Still awaiting installation of approved hot water heater.

4 years ago

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Simone Noble Round Rock, TX

The technician wore a mask, was polite and professional. He explained what the problem was fix it and cleaned up after himself.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Vendor Relations.

Jan. 13th, 2022

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Barbara Matson North Fort Myers, FL

Repairman was on time. Was able to diagnose quickly and efficiently. Very professional..

4 years ago

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Max taheri Baltimore, MD

When something break down and you call choose warranty to come to fix them,they will say it isnot cover.,even something it is included in their warranty package

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 11th, 2022