Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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henry Murrells Inlet, SC

sometimes great,sometime not so great because of denials

6 years ago

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Richard Asadoorian Bend, OR

Can't reach them. Tried calling and was told to go on line. Not successful.

6 years ago

Reply from Choice Home Warranty

Please contact us directly at 1.888.531.5403 for further assistance.

May. 5th, 2020

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Frank Sisneros Pocatello, ID

Had to wait to see if I was covered for a garbage disposal.

6 years ago

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Robert Morgan Indianapolis, IN

Helpful more times then not. Have had a few issues

6 years ago

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Srinivas Paidemarry Farmington, MI

Good service but many conditions apply for warranty

6 years ago

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Marcia

Generally fixes problem; sometimes needs a recall

6 years ago

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Antwyn

Because they take your money each month but it takes 30 day to get a check for replacement of applicants

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 21st, 2020

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Jane

Customer service was informative and speedy.

6 years ago

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Fran

Easy to schedule and have successfully fix our products.

6 years ago

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Rhonda T Hamic

covered items are less than items that are not covered

6 years ago

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Elexsis

Experience with 2 claims was different but got done

6 years ago

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Andy Sundell

I have been waiting over two weeks to get my washing machine fixed. Their service has been horrible.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In recent review of your claim, our records show that the claim has been fully approved for repair by your technician.

Apr. 21st, 2020

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Verified Customer

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Crystal

I had a technician to take my money and the issue was not fixed

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 7th, 2020

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Star

Hit it miss finding a tech in my area.. Techs that have been found were great

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 7th, 2020

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Sheree Welling Matteson, IL

Paid to have guts of toilet changed, and instead i got wet moldy carpet and oil stains and Rust stains on my carpet

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.
We regret losing you as a customer.

Apr. 2nd, 2020

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Erika Atlanta, GA

I had to call multiple times to have any progress. I spent two weeks without hot water before the issue was resolved.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Apr. 2nd, 2020

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Verified Customer

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John Fort Lauderdale, FL

The last claim went well. Others haven't been as quick.

6 years ago

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William Morgan Hammond, LA

SStove repairs not completed as of this day, six weeks waiting for service!

6 years ago

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Claire mcgrae

Choice would not replace my hot water heater

6 years ago

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James Wade

Convience and Companies used. Quality of work.

6 years ago

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Ian Horen

Decent coverages, but takes time for certain products

6 years ago

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Margaret Pruitt

Dealt with the problem in a timely manner.

6 years ago

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mack pickering

dont cover all repairs,and service people are not always dependable.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. . We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement. We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Mar. 23rd, 2020

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Lily

They are very slow to respond. My oven went out and it took them four months to replace it.

6 years ago

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Derose

Sometimes I don't get the service I need and it comes out of pocket.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 17th, 2020

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Verified Customer

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Guia

When sending email for questions CHW response very quickly

6 years ago

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jeanne cooper

they kept to the contract to fix or replace

6 years ago

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Ritha Singer

Have called 3 times for same issue and had to pay a trip charge everytime

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 4th, 2020

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Francine Cunningham

On occasion it has taken a lengthy time to acquire a technician.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 26th, 2020

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Joan Marshall

Quickly respond to my needs with professional service.

6 years ago

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Monika Sobczak

The worst customer service possible, no follow up, not good contractors. Issues never addressed. Just terrible.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 26th, 2020

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Verified Customer

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Monir

Service contractors/technicians' quality is not always good

6 years ago

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Ruth E. Douglas

Contractor was on time and did completely great job.

6 years ago

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Tony Leombruno

Few claims are covered. The amount paid is often based on sub standard contractors.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website

Feb. 26th, 2020

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Verified Customer

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Clifford

Very good service that came out almost right away.

6 years ago

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Arpa

Many things not covered. The service providers charge more than visiting fee because choice does not pay them.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Feb. 14th, 2020

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Verified Customer

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Dale

They wouldn't cover the part for my refrigerator. They are just alright.'

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 13th, 2020

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Keith

Missed appointments. Work was good. Some businesses would not work with Choice.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 4th, 2020

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Imtiaz Khan

Very prompt and team looked very responsive and let the promise for timing. I had bad experience from last company

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 4th, 2020

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Carol

I've been happy with the vendors they've sent out.

6 years ago

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D Leonard

As usual, they don't cover it. You pay for the coverage, but when you have a problem they refuse to cover the issue.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 27th, 2020

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Verified Customer

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Brooks

Bad service; 'we don't do emergencies'. Too long a wait time before name of service vender is disclosed

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 17th, 2020

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Jeff

Tend to not cover a variety of appliances or services

6 years ago

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Joe Ramos

Technicians are unreliable . They set appointments and don't show up

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jan. 17th, 2020

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George

Lousy customer unrepairable ceiling fan 70.00 less 45.00 for service call org fan $280.00

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 17th, 2020

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Carol R Carter

Too much not covered-things that need to fix but they won't cover

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 17th, 2020

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Verified Customer

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Kerry

They don't have a all in one contractor to take care of the problem

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 17th, 2020

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Kumar

The service provided was very late and I had to call several times.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jan. 15th, 2020

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beth

Some things that are not covered should be covered

6 years ago

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ricarda john chapman

after years wheres my discount?seems like we should get one after a few years

6 years ago

Reply from Choice Home Warranty

We would like the opportunity to look into this for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jan. 8th, 2020