Name: Choice Home Warranty
Rating: 3.8

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JEFFREY WEISSMAN

Have not had to use them yet, so there is no fair way of ginving them a rating

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 27th, 2019

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Linda Hirtzel

Only covers certain things. Furnace wouldn't start without a part that needed to be fixed. That part wasn't covered.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 29th, 2019

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Gabriel Flowery Branch, GA

The service is good but I had an issue that was not covered and so they didn't come.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 26th, 2019

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Diane Peters

They are a reap off, NEVER pay a full claim they fine reasons not to. make sure you read small print and exclusions

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 21st, 2019

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Darlene Pabis

unable to provide 'needed' repairs in a timely fashion. Did not provide compensation as indicated in emails.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 21st, 2019

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Nancy Wentworth

Fine line on what is covered and response time for approval

7 years ago

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Mitzie

Most repair companies do not want to work with home warranties.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 19th, 2019

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Barry Stone

So far, items that have broken are not covered: Septic pump, instant hot water, tankless water heaters to name a few.

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 15th, 2019

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AW

looks like it covers most. i have not presented any claims

7 years ago

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Anonymous

Thought it was a good program but it was not what I expected it to be, I had to pay for repairs when they came out.

7 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 1st, 2019

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Penny Wiggs

Prolblems always solve Best customer service

7 years ago Edited January 3, 2024

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Kim

I have asked for my information packet twice, still haven't received one thing. I am going to cancel.

8 years ago

Reply from Choice Home Warranty

We appreciate your feedback. Our Consumer Advocate will contact you directly to further assist you.

Sep. 7th, 2018

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Patrick malpass

Terrible service and did not come through with what was promised. I am so disappointed that I choose this service.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 21st, 2018

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John Malone Canton, GA

Haven't used it yet, but coverage, cost appeared better than Sears,2-10

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 15th, 2018

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Steve Skinner

customer service, knowledge of sales representative

8 years ago

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Lois Cohrs

Contract contained too many exclusions and limitations. Too many negative reviews

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 14th, 2018

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Enoch Michael Mounts Sr. Bessemer, AL

Still waiting on Refrig being fixed 12 days now still not fixed

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly to assist.

Aug. 7th, 2018

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Julian Suazo Lake Jackson, TX

have come back to fix repairs they had done previously

9 years ago

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Joon Closter, NJ

Many common problems are not covered and there are often hidden fees (because some damages are only partially coverred)

9 years ago

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Nguyen Jensen Las Vegas, NV

They are very helpful. I recommend everybody use it.

9 years ago

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CM Windham Missouri City, TX

Job well done fromfiling the claim through completion

9 years ago

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Marshall R Spring, TX

Good response time, knowledgeable repair person

9 years ago

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Trina Wesley Katy, TX

very helpful and caring, attentive and fast response time

9 years ago

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Len S Waldorf, MD

efficient, did not wait a long time to talk to an agent

9 years ago

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Betty L Shaw Indianapolis, IN

Upset that they don't cover water heaters

9 years ago

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Abe Elmhurst, IL

Most of the claims are not covered . You have to pay the service call first and then you get toldthis is not covered

9 years ago

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Regina Zobrist Las Vegas, NV

not happy with them whatever, they have never a repair man that competent enough to repair my appliances.

9 years ago

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Irvin Hollywood, FL

Dependable , timely, good value for the service

9 years ago

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NA

convoluted rules for equipment replacements, not flexible to meet customer specific needs

9 years ago

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Jack lee Irving, TX

Their customer service is very good and prompt

9 years ago

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Ralph Stevens Rayville, LA

Good service and helpful with questions and time

9 years ago

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Stella Moorer Daphne, AL'

Choice Warranty is very responsive to our claims.

9 years ago

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Hossein Moaddab Rockville, MD

It's horrible warranty, they take your money but won't pay any penny back to fix your insured appliances

9 years ago

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Darel Palmer Huntsville, AL'

Choice is intent on not covering major items - HVAC,Dishwashers, Refrigerators etc

9 years ago

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Christine Chang Brooklyn, NY

Positive. The company is knowledgeable about there work and what they are responsible for.

4 years ago

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Mark Speak Sacramento, CA

Was happy with what is covered person answered all my questions. Happy with the rate.

4 years ago

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Tanya Ellis MN

Awesome customer service ❤️🖤💚 great patience with helping me out ❤️🖤💚

4 years ago

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S Hayes DeBary, FL

Easy to make a claim online and to talk to a representative on the phone. Choice is very accommodating.

4 years ago

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Trisha Chandler Wylie, TX

I was told our service call was 65.00 when I bought this warranty and was charged 75.00 I feel like I was mislead to agree to a warranty price then it was changed when I used the services.

4 years ago

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Anna Schultz Phoenix, AZ

The process was easy and we couldn't believe how fast they got someone out to fix our AC.

4 years ago

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Karen T Indianapolis, IN

We love this company. Their quick to help you out. I wouldn't change to another company at all.

4 years ago

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Virginia Branson Pelham, AL

So easy to make a claim. The technician they sent was on time, skilled, personable, and honest.

4 years ago

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Suzy Carson Salt Lake City, UT

We just purchased coverage. Brandon was delightful to work with when getting set up.

4 years ago

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Daphne Baskins

Very coursety and professional. They valued my opinion and answer. They're amazing

4 years ago

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Bess Wilfong St Louis, MO

I have tried using my warranty twice, and both times I had to pay a $68 service fee only to be told that they cannot cover the cost of the repairs. It's a waste of money and time.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Apr. 13th, 2022

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Sonya Hutchison Philadelphia, PA

They responded quickly to my claim, and a technician followed up the next morning.

4 years ago

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Greg Breslin Souderton, PA

Prompt arrival time. Very professional. Technician diagnosed the problem efficiently

4 years ago

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Miloud benzerga Arlington, VA

I called for my dishwasher problem, the same day I got an appointment for the next day, amazing !

4 years ago

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Amber Bradford Moline, IL

I just signed up and Francis made to so easy to want to become apart of this company, thank you

4 years ago

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Richard Lemire Arlington, TX

Choice is very handy and reliable. Just a phone call will insure that someone will come to handle your covered issues.

4 years ago