Name: Choice Home Warranty
Rating: 3.8

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Arlesia Butler

Repeated repairs on same items. Once came out and did nothing but collect fee.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 8th, 2020

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Phyllis troyer

Will not pay for repairs . Find someway to say the homeowner was not diligent in maintaining the appliance.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 3rd, 2020

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James House

The salesman misquoted me on coverage that I did not receive

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jan. 3rd, 2020

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Allison

Good company. Always positive results. On time service.

6 years ago

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Kitacraw

Trustworthy. Most issues are covered. Reasonable call fees.

6 years ago

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Rob

Remarkably inefficient service, unnecessarily time-consuming, poor customer service.

6 years ago

Reply from Choice Home Warranty

Rob,

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 3rd, 2019

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Allen Jackson

Been inconsistent in service providers... we had to do most of the calling

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 26th, 2019

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Logan

have been without stove for over 1 month. my "specialist" never responded despite daily emails and v/ms from me.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 26th, 2019

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Barry Warner

Still working on my claim. Second repair company to come Friday

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 26th, 2019

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Verified Customer

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Thomas

They cover small items but will always deny anything larger and make it difficult to challenge.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Nov. 26th, 2019

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Sharmeena

good customer service and good response time

6 years ago

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Galil Noaman

Poor attendace to client needs. Orders remain open for weeks and sometimes months without resolution

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 22nd, 2019

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Mariann Gannon

the repair took 3 weeks. For parts to arrive.

6 years ago

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Michael chatterton

Summer poor couldn't get a service man to come out after one week waiting!

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 22nd, 2019

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M. Arena

The original plumber sent to fix a common toilet problem was incompetent.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 22nd, 2019

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Verified Customer

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Larry Green

They are horrible when it comes to paying claims

6 years ago

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Mike

Responsive. Quick service. Knowledgeable technician

6 years ago

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Hosea Gradney

Take sometime more than a couple of days before the provider come.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 22nd, 2019

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Suzanne Crouch

Length of time to complete repair was long.

6 years ago

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Cleda Hargis for John Newman

They wiggle out of paying for major problems every chance they get! We still have to pay!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

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Verified Customer

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William

I had a water leak and they came out and fixed it.

6 years ago

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anonymous Shreveport, LA

The person who offered it to me was really nice and explained everything well.

6 years ago

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Tamara

Friendly and concerned rep, quick to response

6 years ago

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Jim

Disappointed with service tech. I don't think he was totally honest with me.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 15th, 2019

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Verified Customer

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Prasad

satisfied.. No complaints. Repair got fixed.

6 years ago

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McGehean

safe & efficient in resolving my problem

6 years ago

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Verified Customer

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Preeti

Great service by company. Prompt follow up

6 years ago

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Amy deaton

Respond quickly, efficient, professional

7 years ago Edited September 14, 2021

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Sherry

Too long to get a repairman to my house plus they came up with an excuse to deny a claim to repair my ac unit

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 16th, 2019

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Verified Customer

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Chichi

Choice Home Warranty is an Affordable home warranty

7 years ago

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Verified Customer

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Lucille philon

i been without a washer since the 8,8, 19

7 years ago

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JOSEPH OLENIK

had to wait several days before ac tech was available

7 years ago

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Ken

They try to provide the cheapest replacement for broken items.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 16th, 2019

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Harvey Gordon

They do a very good job in servicing clients.0

7 years ago

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Carolyn Teal

So far I''ve not been impressed by the third party company

7 years ago

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Kunku Kang

Quick response but many restrictions with coverage

7 years ago

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Verified Customer

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Frances Murchison

They do a good job at proving service fast

7 years ago

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Verified Customer

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marie

Takes too long for claim to be sent to customer.

7 years ago

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Jabee

They are easy to talk with, and they respond quickly

7 years ago

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Tawana

Excellent service and great affordable prices.

7 years ago

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Roderick Twymon Rhome, TX

Easy way to submit and track your claim.

7 years ago Edited September 14, 2021

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Stephen Frain

Little glitches in their prcoess that i hadn't expected

7 years ago

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janice

my house was built in 1964, everything is preexisisting so nothing is under warenty

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Sep. 5th, 2019

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Verified Customer

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Lenor Langan

they send good people to fix your problems

7 years ago

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JT Beaty

Never cover anything, the companies they send are not professional & do not have a great understanding of their trades

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Sep. 5th, 2019

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Verified Customer

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Patricia Gonzales

Took so long to get my air fixed but when he came he did a great job

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback Patricia.

Sep. 9th, 2019

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Lola Sherman

Only my last service was covered, they find reasons not to cover.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback Lola.

Sep. 9th, 2019

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Verified Customer

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Mac

Good Service but takes long time to get technician

7 years ago

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leo

always ans all queastion and vely healfull

7 years ago

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Leticia Adu

responsiveness and attention to my request

7 years ago