Name: Choice Home Warranty
Rating: 3.8

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Jacqueline Johnson Red Springs, NC

The courtesy of the sale person I would recommend CHW to others looking for home warranty

4 years ago

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JC McGahee Prospect Hill, NC

I don't like being told to expect someone coming out and them not showing up so now I'm waiting to see if they show up on the new date and time

4 years ago Edited November 8, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 10th, 2021

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Marvin Steier Ellenton, FL

It was a complicated transaction but your agent, Cynthia was very skillful and it went very well.

4 years ago

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portia weisfeld Littleton, CO

The technician who came was great. He plans to come back and repair the dishwasher.

4 years ago

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Michael Richardson St Louis, MO

They were prompt and courteous. He quickly diagnosed the issue and told me what had happened

4 years ago

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Sharon Joyner

The Representative was very friendly and professional and answered all my questions.

4 years ago

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Scott Erwin Odessa, TX

Always extremely friendly and professional. They are the exception in the home warranty business.

4 years ago

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V. Densmore Tallahassee, FL

Liked most: The repairman sent was very competent and helpful. Liked least: The amount for a "replacement" of the cooktop that couldn't be fixed was $371. A comparable replacement will cost over $2,000.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 3rd, 2021

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John G San Antonio, TX

Very responsive, especially when compared to their competitors! Great job, Choice!

4 years ago

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Slade Johnson Madison, WI

I have had 3 claims on 2 different issues. Both I had to escalate with the "agent" to get anything done, otherwise I would still be waiting. Escalate every conversation..period!!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 1st, 2021

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Martin Michelon Spring Hill, FL

Rick is great. Very professional and prompt. He is also quite personable and knowledgeable.

4 years ago

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Warren Kasztl Hollywood, FL

Just finished with Royce. He’s excellent!!! Clear, precise, answered all my questions .

4 years ago

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Justin Norwood Philadelphia, PA

Nice & easy process to file a claim and get a technician out. No problems at all.

5 years ago

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Stan Bruce Elkton, MD

Had a contractor skip out on me choice made it right took my concerns into question no hesitation

5 years ago

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Betty Six Baltimore, MD

They respond quickly to claims and questions!!!! Just wished they didn’t raise the service fee from 60 to 85.

5 years ago

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Ordonis Lynch Fort Worth, TX

I would give zero stars if I could, because CHW is a ripoff. They say they will replace appliances with likeness of current appliance but what they really do is give you 30% of a new appliance cost!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Oct. 22nd, 2021

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Melissa Barrera Austin, TX

Adam D. was so great helping me get the best deal for a warranty for my new home! Thanks so much!

5 years ago

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Irene Chau Las Vegas, NV

Fast service came to repair within one day. Technician knows his job very nice and friendly.

5 years ago

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Bryant Schuette Oklahoma City, OK

Talking to them was ok but every five minutes a new offer. You start to say to yourself wait awhile and it will get better

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales.

Oct. 14th, 2021

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Kara Garrard Chicago, IL

Quick response to my garage door claim. technician was pleasant and very helpful in assisting me.

5 years ago

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Solomon & Sandra H Owings Mills, MD

We were completely satisfied with our most recent service for our Jenn-Aire refrigerator.!

5 years ago

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Kennetta Harris Belleville, IL

He arrived on time, he called in advance and he got my refrigerator up and running again.

5 years ago

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Janet Price you or so prite Patterson, LA

Even though my stove is not repair yet but the fast action of getting me a report was great

5 years ago

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Kim Daniel New Orleans, LA

They always respond quickly and have an appointment scheduled in a good time frame.

5 years ago

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Sidney Silver

I had a dishwasher that had to be replaced but instead of replacing it I had to fight and finally settled for $350, the new unit cost me $700.

5 years ago Edited October 8, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 10th, 2021

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Dedrick Roberts Loganville, GA

I paid $45 dollars for a tech. to tell me my garage door isn't working properly, info I already knew, then he said he will fix it for $1025.00 because CHW declined the repair of your service.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 11th, 2021

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BILL GATTO Painesville, OH

Not getting a contractor in a timely fashion. I have to wait 10days for someone to come and repair my washing machine Not good

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 7th, 2021

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sharon bass Clover, SC

The service provider that was sent for the garage disposal was awesome. Good quality work.

5 years ago

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Andrew nguyen San Antonio, TX

Terrible and untrustworthy business! CHW will deny any claims for any reasons! My claim got denied for unreasonable cause! I will not trust or continue doing business with this company

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 5th, 2021

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Shideka Heath La Plata, MD

Very Prompt Excellent communication Very informative regarding issue with my appliance

5 years ago

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EBROWN Dallas, TX

I am unhappy that Choice Home Warranty won't cover the fan about which I specifically asked when I bought my coverage this summer. Now I have to wait for a manager to review this. Why did I bother?

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 5th, 2021

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Katrina Miller Newark, DE

Well taken care of!!!! The plumbing company has been very helpful in getting our problem resolved.

5 years ago

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Paul Leong Las Vegas, NV

You were faster than other company for the respond and your service charge is resonanble

5 years ago

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Kelemework Wodiye Herndon, VA

They are helpful in listening our concern and finding the appropriate technician

5 years ago

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monique tope Las Vegas, NV

Quick fast excellent service I had a service professional out of the house for next day

5 years ago

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Marianne Johnson Gretna, LA

They are very expedient in getting you assigned to a service provider in your area

5 years ago

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34dad Dallas, TX

About to terminate my warranty. Disputed a claim, you cited issue as routine maintenance. Next tech cited it as systemic. I'm still being held liable for the 'maintenance' visit.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Sep. 21st, 2021

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John Ajjarapu Fort Worth, TX

My experience is very possitive. Having access to an app makes life lot easy. Easy to schedule and coordinate.

5 years ago

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Denise Perkins Georgetown, KY

The plumber was very professional by staying in contact with us to let us know of his arrival.

5 years ago

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Bob Cantin Overland Park, KS

I paid $65 for a plumber to come to the house and take pictures to submit to Choice Home Warranty, only to deny the claim as not covered. Now I still have a leaky sink and I it cost me $65. It doesn’t seem right.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 21st, 2021

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Michael H Spring, TX

They're very professional They were willing to work with me To get the job done thank choice home warranty

5 years ago

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Tura Gatling Ft. Washington, MD

The technician that came was very helpful and explained exactly what the issue was.

5 years ago

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Dana Lamberth Tyler, TX

Amazing 🤩 Didn’t have to wait for a person !!! Exceptional customer service!!! Thank you

5 years ago

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BRIAN SCHUTTE Summerville, SC

Never approves Electrical even though my contract with them says it covers it. never approves AC leak repairs- just allows the technicians to fill it back up..taking the cheap route..

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 9th, 2021

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Fannie Johnson Birmingham, AL

Plumber came out and accessed the damage and said he had to wait on confirmation to fix the problem, never heard back from him or choice warranty, been 5 days.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 9th, 2021

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Joanne Miller Johnstown, PA

Fast service for getting estimates i will see if anything breaks how the rest is

5 years ago

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Andrea Holaday Colby, KS

So far so good. They got back to me right away. In the process of finding someone to fix my ac.

5 years ago

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steven siegel Fort Lauderdale, FL

Haven't needed to use it but my research proved this was the company to pick. Dr S. Siegel

5 years ago

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DEE jac Greenville, AL

1. Wait times for service appointments are WAY too long. 2. Communicating with an actual representative is cumbersome and at times almost impossible.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 8th, 2021

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Albert Ware Jonesboro, GA

The warranty itself is good but why did you raise the price of visit without notification to the customer this may make me switch service

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 8th, 2021