Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Leonora Rodriguez

Choice Warranty responds well to claims.

5 years ago

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Verified Customer

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Kelvin Allen

In my opinion based on past calls for service the company has their coverages written so there in no coverage!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement .
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Oct. 27th, 2020

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Verified Customer

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Sami Nasief

They are a fraudulent company. They don't honor their warranties, bad communication, and the worst customer service.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourages all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Oct. 27th, 2020

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Verified Customer

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Mireille Cook

Very liable and very quick to send a technician

6 years ago

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Verified Customer

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Eugenia Benn

Failure to pay for any claims except one that requires customer to pay hundreds of dollars out of pocket

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. If you are still a Choice Home Warranty customer we would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 26th, 2020

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Verified Customer

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Mateen Shah

They are designed to rip off customers , the way has written the agreement that does not go in the favor of customer.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourages all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Oct. 27th, 2020

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Verified Customer

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J J

I'm not sure if 1 or 5 is the highest rating. They are so easy to work with and prompt and professional.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your feedback to the Customer Relations Director.
I hope you'll take a moment to evaluate your star-rating and update your rating to reflect the positive feedback.

Oct. 27th, 2020

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Verified Customer

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Anthony McClain

To many exclusions and the exclusions are not easy to decipher

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Oct. 20th, 2020

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Verified Customer

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Cecilia G Huerta

Have sufficient service agents in the areas of my policy.

6 years ago

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Verified Customer

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susan Bauchman

You guys don't get repair people here half the time and if they come they say nothing is wrong

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 21st, 2020

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Verified Customer

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Tina Foldesi

Quick response from company and contractors

6 years ago

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Verified Customer

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Ralph Garren

The cost is too much and CHE puts band aids on the fixes instead of having to to leave the broke item.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 21st, 2020

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Verified Customer

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Angela Thomas

Response time is too long and a lot of warranty items are not fully covered.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Oct. 5th, 2020

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Verified Customer

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Leslie E Jones

it took two weeks for the repair to be made that is too much time lapse

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Vendor Relations Director.

Oct. 5th, 2020

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Verified Customer

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Robert Fuller

I have had problems getting an icemaker repaired. Also, poor communication

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that you have an appointment that has been scheduled for Wednesday October 7th, 2020 between the hours of 11:00 AM and 03:00 PM.

Oct. 5th, 2020

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Verified Customer

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Carol

Lag time between claim and when the claim is resolved

6 years ago

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Wayne M Scott

Donâ€™t provide the best contractors to do any work

6 years ago

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Verified Customer

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Ethel

I needed air condition help and was told you did not do it. Later you did.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 24th, 2020

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Verified Customer

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Mike Meyers

They do a good job but could do better with cash payoff

6 years ago

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Verified Customer

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Farheen

Choice Home Warranty has always taken care of our issues.

6 years ago

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Verified Customer

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Bryon

The company is terrible. I almost feel like it is a scam. I needed it for our AC and no one has ever gotten back to me.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 21st, 2020

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Verified Customer

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Dale

Didn’t cover my AC. I have called them twice and they have not paid for anything. They have denied me.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 17th, 2020

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Verified Customer

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Deneen Charlotte, NC

Service Provider sent was horrible as well as it takes too long to get a service provider

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 10th, 2020

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Verified Customer

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Stacy Decatur, GA

Declining service for repairs that were working when first signing up & later unnecessary stipulations

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 10th, 2020

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Verified Customer

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MGG Jarrell, TX

They need to replace items with good products.

6 years ago

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Verified Customer

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Karla Grapevine, TX

They do not want to replace items. They Choice will just say it's not covered.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website , under User Agreement.

Sep. 2nd, 2020

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Verified Customer

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Randy Arlington, TX

You have to argue with them almost every time you have a claim.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 27th, 2020

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Verified Customer

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Steve Wolfe New Port Richey, FL

Ease of use, timely response, quality service providers

6 years ago

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Cindy Williams Greensboro, NC

Twice gave me the wrong contractor. Was without air for 2 days with child who has a compromised immune system

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 4th, 2020

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Verified Customer

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M. Daly

while they respond quickly, the problem is not always fixed.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 28th, 2020

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Verified Customer

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Woody

responsive and most contractors are reliable

6 years ago

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Linda Bryant

Very quick response and affordable prices.always professional people who come out to do service order.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your feedback to the Customer Relations Director.
I hope you'll take a moment to evaluate your star-rating and update your rating to reflect the positive feedback.

Jul. 21st, 2020

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Verified Customer

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Randal

It is taking some time to find repair individuals because of the covid crisis.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 10th, 2020

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Verified Customer

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Charisse

The repair technicians that they have are fabulous.

6 years ago

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Verified Customer

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carisma ortiz

waited for a a repair on a refrigerator for over 3 weeks and when i asked for my money back they refused me !

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our records show that your claim was resolved as we have provided you with a satisfactory resolution.

Jul. 16th, 2020

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Verified Customer

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Lupe Perez

They are quick to respond to your needs.

6 years ago

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Natalie

Most providers they deal with do not deliver good service.

6 years ago

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J. Nobile

Too much time between calls for assistance and when it's provided.

6 years ago

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A Colon Bonita Springs, FL

There are a ton of exclusions, particularly plumbing and electric

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 2nd, 2020

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Verified Customer

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Debbie Riggs Burlington, NC

They do explain what they cover. They do not replace OLD systems. Or work with you to help cover what is broken

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 2nd, 2020

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Verified Customer

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Pat fierro San Antonio, TX

Good service but some delays in finding techs to do job

6 years ago

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Lynette Beasley Palm Bay, FL

We are still having th problem but very seldom

6 years ago

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Christobal G Musquiz El Paso, TX

So far have followed up on claims in a timely manner.

6 years ago

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Helmut Behensky Surprise, AZ

should delineate plans for available coverages up front

6 years ago

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helen gibson Fredericksburg, VA

amount allowed on new refrigerator rather low

6 years ago

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Greg

Respond quickly when called about a problem

6 years ago

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Scott

The warranty doesn't cover the major incidents most of time. Very bad exceptions for most of major parts.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 26th, 2020

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Verified Customer

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Arlene

I paid good money for home warranty and been declined twice for pool repair. I dont agree with being declined.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 26th, 2020

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Verified Customer

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Margaret

I used my warranty a couple of times for the same problem and it never got resolved.

6 years ago

Reply from Choice Home Warranty

Margaret , please contact us 1.888.531.5403 for further assistance.

May. 21st, 2020

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Karlene

They are professional. Good value.

6 years ago