Name: Choice Home Warranty
Rating: 3.8

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Raymond Little Elm, TX

Because of the delay in taking care of my air condition I won’t recommend them. It is taking over a month to get resolved. After waiting for 2 more weeks just to get the parts in, they finally completed my ac. I filed the claim on May 4th and it got repaired on June 29th. They refused to do the proper testing to find the leak until I agreed to pay $200 out of pocket. Then they took forever to approve the repair after doing the leak test. Then they took a couple more weeks to authorize and get the parts. What a nightmare.

6 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 2nd, 2020

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Gordon Boise, ID

They have a consistent message when I have to coordinate with several people, but it is difficult to track what happened.

6 years ago

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James Fairview Heights, IL

They are hiring contractors that aren’t following up they way they should. I had to wait a day and a half to get a technician late on a Friday night. They haven’t helped me with my claims and I was not reimbursed for my hot water heater.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 2nd, 2020

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Claudell Las Vegas, NV

At the time, I thought that Choice would be the best because they kept saying if they can’t fix it, they will replace it but that is not true. They couldn’t fix my refrigerator and they wanted offer me half the value, which is not replacing it. That is false advertising.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 2nd, 2020

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Satisfied long term customer

Choice is affordable. They answer quickly. They are reliable. Some of the contractors are not worthy. They need some better ones.

6 years ago Edited September 14, 2021

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Nathaniel Springfield, MA

I wish they could make appointments a little faster. That takes them awhile but the people do come out quickly and I never have any issues with the work.

6 years ago

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Polly Lawrence, KS

For certain things that break, it seems it takes longer to get a tech out here because they don't play well in the sandbox with some companies I suppose.

6 years ago

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Patricia And Don Gold Canyon, AZ

We’ve had a couple of problems. We had a refrigerator fail and they sent out people but it has been over a month and it is still not fixed. The contractors did not do the job.

6 years ago

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Shadi Maryland Heights, MO

AC stopped running and two days later they fixed it. It is very important that they respond quick to schedule someone. The price is good.

6 years ago

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Linda Bossier City, LA

I needed it for my cook stove and it takes forever. I tried to get a hold of a representative and he would never return my phone calls. I still don’t have to the money to replace it. Nothing is happening and I have been trying for months.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 26th, 2020

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Anonymous Fulshear, TX

We’ve only had one experience and that wasn’t very positive enough for paying forty something dollars a month. I was really tired of American Home Shield when I switched to Choice but they would have covered the washing machine and Choice did not and that was a very first claim. We are disappointed because we are seniors and retired and have limited income.

6 years ago

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David Hampton, GA

Great customer service and is very affordable. They come and solve my problems so I am cool. The repair people did such a good job.

6 years ago

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Kenny Laplace, LA

Everything has been great. They are always trying to help you not just take your money. They stick to their work and are always on time.

6 years ago

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Stan Saint Louis, MO

I was recommend by another individual so I went with them and I would recommend choice to anybody. They have great service. Everybody is great.

6 years ago

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Carole Sun City, AZ

I had to use them once and they were reliable, on time, and stayed in contact. They gave me quality work. Everything was great.

6 years ago

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Robert Ocala, FL

Our garbage disposal went out and we had to get it replaced and they were on time and efficient and it was placed in a matter of days.

6 years ago

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Fazeed Portland, TX

They seem to do the research in terms of overall deductibles. My first experience with them was a bit tedious, it was difficult to speak to an agent at times.

6 years ago

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Cassandra Columbus, OH

They were the number one choice for realtors throughout Columbus Ohio but I have cancelled my warranty with them. I needed to use my warranty for an air conditioning issue. It took 10 days to get a repairman out to inspect my unit. When he inspected the unit, he only partially inspected it and reported back to Choice Home Warranty, and they ended up not covering my claim. The repairman so the issues were the fault of the home owner so I appealed. Their customer service is not very helpful.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our service. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. We regret losing you as a customer.

Jun. 26th, 2020

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Paul Charlotte, NC

I was having problems with my washer and dryer and they sent out one of their technicians quickly and he was able to fix it.

6 years ago

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Mary Laveen, AZ

The website is confusing but once we get past that it is fine. They are quick to give me a call and have a company with me quickly. The price is pretty reasonable too.

6 years ago

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Thomas Harman Saint Louis, MO

Initial contact and service was quick, however, the service company was to order a part and I have never heard back. When I followed up with Choice Home Warranty, they said they would follow up with the technician and never heard back. I followed up and this time never got a response to my e-mail.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jun. 9th, 2020

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greg Warren, MI

Went through hell trying to get someone out to fix issue, I finally found a company on my own I stuck with the expense to fix issue. Horrifying to know I could not us my paid for insurance as promised. This better not happen again. Send me my money

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 9th, 2020

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Amanda Toney Odessa, TX

Horrible company. Very rarely fix anything so I typically have to pay a $60 call fee for nothing and have to pay out of pocket to fix the issue myself. Not to mention the almost $50/month I pay CHW. They were supposed to send me $200 for part of my water heater replacement. That was in January, it is now June and I’m STILL waiting on that check to come in. I have called and left message with my case worker Glendalys Alvarez as well as emailed her multiple times. Still no check or call back. Hate this company and will discourage anyone from signing up with them.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 9th, 2020

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Maryi Flower Mound, TX

because they answer so quickly. I am usually contacted by a serviceman within a few hours andhe comes within a day or two.

6 years ago

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Robert Sullivent Oklahoma City, OK

Your TV add said that you would fix or replace items. My washer went out and needed to be replaced. you dropped that and gave me 350.00 and I had to pay another 111.00 dollars

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 3rd, 2020

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Beverly Riverdale, GA

The turnaround time for when I placed my request form. The service that I needed on my dryer didn't take long. The service was efficient.

6 years ago

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Dennis W Mount Olive, AL

I used my warranty for a dishwashe which tore up after twenty years. You didn't fix it. I did have a sink tear up at the same time and you did fix it. So I'm 50% happy with you.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with some of the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 3rd, 2020

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Karen Baltimore, MD

It's hard to get access to customer support but once you reach them it's good. It's the access that is a little delayed and a little complicated. The quality of some of the technicians are not good. They're not reliable.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technicians. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 3rd, 2020

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Michael Carol Stream, IL

We needed it for our furnace and we were told furnaces aren't covered. We needed it for our kitchen sink and faucets aren't covered. Lack of coverage. There was one time we had a plumbing situation and the person came and investigated and dug a hole in the wall and just left and none of it was covered.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Jun. 3rd, 2020

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Brian Commerce City, CO

They told me I would have a copay but they quoted me at a lower price over the phone than what I actually got. I've used it twice and the repairs were made in a timely manner.

6 years ago

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Janet Clearwater, FL

They took care of me immediately. My refridgerator was making a loud noise when I used the water. They came out and fixed it right away.

6 years ago

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Jim

I did not have a problem with Choice. The company they choose to fix my a/c came out quickly and fixed it but would not give me a receipt..

6 years ago

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P Coleman

On a couple of occasions, I didn’t use the right magic words and my client was initially denied. People should not be expected to diagnose problems with their appliances.

6 years ago

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Verified Customer

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Connie

Quick response, the service guy has contacted me in the same day that I filed the complaint. He is friendly and fixed the issue.

6 years ago

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Sheri Watson

I always have to fight for them to fix and pay for a repair. Last issue was leaky pipes serviceman came about 8 days after filing the claim when he showed up the bill was going to be $500 they agreed to pay $51.00 out of the $500 plus I had to pay the cop pay of $45.00 not happy

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 26th, 2020

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Ashraf

It's so quick and good service.They came the same day and I was so appreciative of that. Best service for the best price and the best deductible.

6 years ago

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Miguel

They take action right away. The people you guys have been sending know what they're doing. They find the issue and fix the issue on the spot.

6 years ago

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Lydia

The last time when I called, they provided the needed work and were very respectful. He came on time. They are very professional.

6 years ago

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Jonathan And Gina

They've been great. We ran into a situation with the first warranty call but they worked with me on that and that was very refreshing.

6 years ago

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Christie

The pricing is good and the couple of times I've used it they did outstanding work. As soon as you call they get somebody out, even weekends.

6 years ago

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Larry

The last time I had to use it was for a problem with the hot water heater and they covered the expense and replaced the water heater. They did a very good job.

6 years ago

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Jack

They respond very quickly for a service call. They are always courteous, friendly, and send a technician out immediately.

6 years ago

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Anonymous

It's affordable, very prompt. Our garbage disposal leaked and I called and they were out the next day to fix it. They're courteous.

6 years ago

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Cele And Marilyn

For my air conditioning, they came out and check it all out and got it going. They've laways come through every time I've called, and quickly.

6 years ago

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Patricia

They're real fast. They're good with follow-up and easy to use online. I used it to replace a water heater that had failed. Quick service.

6 years ago

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Ashwin

They answer right away. We had a plumbing problem and it was solved very quickly. It was very convenient and easy to follow the whole process.

6 years ago

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Beverly

The washing machine was not functioning correctly so I called to have a serviceman come out. I really like the repairman they sent out. He was excellent.

6 years ago

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Nancy

They answer promptly. I did have to wait a little bit on the air conditioner getting fixed but it was over the holidays.

6 years ago

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Karen

They are prompt, they return your request quickly and the vendors that they are using are awesome. Their service is acceptable.

6 years ago

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Patsy

I called them and told them the problem I was having and they sent someone out that next morning. It just looks like a good policy.

6 years ago