Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Gregory

Recently the furnace went out and they took care of it. Everything was fine after that. No need for follow up. I never have a problem with them.

5 years ago

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Verified Customer

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Soly

It’s good. They do everything as soon as they can. When the garbage disposal broke down, we were really satisfied with the replacement.

5 years ago

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Verified Customer

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Michael

It’s valuable, even if nothing happens, it is beneficial to have an insurance policy. I like that I can file a claim online.

5 years ago

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Verified Customer

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Paul

I called Choice about a problem with my air conditioner and they had someone out here the next day, and took care of the problem right away.

5 years ago

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Verified Customer

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Joseph

Keep up the good work. My dryer belt broke and you had the best turnaround for the technician to come fix the problem. You did a great job.

5 years ago

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Verified Customer

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Julia

It gets the job done. Customer service is courteous. I call in to set up the appointment, the service people come and the work gets done.

5 years ago

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Troy

There is no perfect company and there is always room for improvement. I’ve used them several times and I’ve had some technicians come within 2 to 3 days.

5 years ago

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Doug

Just recently had to have the plumber come out and choice home warranty was efficient getting somebody to me and I like the cost of it.

5 years ago

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Verified Customer

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Tracey B Duffin

In a year and half Ive filed Three claims out of the three claims to be rejected one claim was my air conditioning unit was not cooling correctly the cupboard that second famous garage door damage didnt cover Third claim noisy pipe they replace my pressure valve that covered

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Nov. 4th, 2020

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Verified Customer

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Delores

Fast claim service; reliable repair contractors; same day service for my air conditioner repair. Easy as 1 2 3 and done.

6 years ago

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Verified Customer

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Tony Martin

Choice Home Warranty denies more claims than approves them. In addition, many of the technicians don't seem to know what they are doing and it requires multiple visits to correct problems. All Customer Service does is tell you to refer to the fine print in your policy. I had left CHW many years ago but decided to rejoin them but now I see why I left in the first place. Definitely will NOT be renewing my policy!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourages all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Oct. 27th, 2020

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Stephen

Recently had the hot water replaced. When I spoke with customer service before I prior to all this happening, they said there was no hidden fees and when it came to this I had to pay almost the full amount out of pocket. Their sales people don’t tell you about the fine print. I would not use them again. I am highly disappointed with when I spoke to management, they basically told me nothing.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 22nd, 2020

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Verified Customer

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Lyn

It took five days to ger someone for my garage door. I had to get assertive and they finally got someone out. I couldn’t get my car out in that time. Once I got service they were efficient and pleasant and professional it was just difficult to get a hold of somebody.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .

Oct. 22nd, 2020

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Verified Customer

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Rob And Pamela

It takes too long for someone to come out and they do not always take care of the problem the first time. When someone came out because the septic system was backed up, the person they sent partially pumped it and it got backed up again and we had to pay another company to come out to take care of the problem.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 22nd, 2020

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Verified Customer

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Stephen

Customer service is very respectful and nice and helpful. The service is great. Our electricity went out upstairs and he fixed it. I am really satisfied with the efforts.

6 years ago

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Anonymous

Every problem I’ve had, they’ve called and somebody the next day. I had a fridge fan motor got and it was done quickly.

6 years ago

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Pearce

On the first two claims, they responded very quickly and on the other claim I had to write a bunch of emails to see if it was covered. There is not follow up when they say it is not covered.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 22nd, 2020

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Clintonna

They are always responsive and very quick in customer support. Generally I have good results with them. They were able to come out the next day for my AC.

6 years ago

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Verified Customer

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Elaine

They cover a lot of different issues and the last man they sent out for the air conditioning really knew his stuff but the guy for the garage door opener was not qualified. He did not know what he was doing.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Oct. 22nd, 2020

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Verified Customer

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E

Choice Home Warranty has been very helpful with any incident that we’ve had. They were very prompt replacing our refrigerator and ceiling fan.

6 years ago

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Brent And Eileen

We’re not satisfied. They don’t cover what we have. We had an issue with our heater. It needed to be replaced and they refused to replace it, saying the motor was dirty. We’ve has other issues too. We have been very disappointed.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourages all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Oct. 21st, 2020

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Verified Customer

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RC

We were not pleased with American so we changed to Choice. We haven’t had any problems with Choice, they fixed what they came out to do.

6 years ago

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Verified Customer

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Anonymous

I am not satisfied with my situation with my washing machine. I had a claim for it and they tried to repair it but it could not be repaired. So they gave me a replacement value of like 200 dollars and I can’t replace it for less than 600 dollars. I am still waiting for the replacement.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 21st, 2020

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Verified Customer

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Eddie

Customer support is very attentive and will respond quickly. The guy showed up the next day when we had a GFI plug go bad.

6 years ago

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Francis And Holly

They find quality people to come out to address the problem sufficiently and quickly. It is a clear system of communication.

6 years ago

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Verified Customer

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Anonymous

Always do a good job, I’ve always had good luck with them. We I needed to use the warranty, they came and fixed the problem.

6 years ago

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Danielle

I am not really satisfied with them getting service done. On September 12the they had someone come out to see what was going on with my refrigerator and they said they were waiting for a part but it has been a month.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 21st, 2020

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Lauren

The best value for the price and coverage. I had a leak under my sink. I filed a claim and they scheduled someone to come out and my problem was resolved.

6 years ago

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Verified Customer

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D. Jones

Choice Home Warranty has been Very responsive to all of my requests and the technicians have been courteous and professional.

6 years ago

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Lana

Choice had the same company to come out three times for the same problem without the problem being fixed when asked to change to another agent to fix the problem I was told I would have to pay the fee again to fix the existing problem that has lingered on for 2 months. Needless to say the problem still is not fixed and is causing my child with a medical condition problems

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 21st, 2020

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Verified Customer

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John And Marlean

Just had the air conditioner repaired. They are pretty responsive but there are some things you expect to be covered that aren’t and there are additional charges.

6 years ago

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Verified Customer

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Gail

The work was great. They call qualified workers. We had a leak in attic and the company came and repaired it and we have not had a problem with it.

6 years ago

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Verified Customer

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Joanne

We didn’t even know about home warranties but our real estate agent recommended them and I can tell you that with Choice we have had some bad experiences where the refused claims. I am in contact with an attorney and I am contacting the better business bureau. It is a scam. I will never use them again. They don’t listen to you and don’t approve your legitimate claims.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 20th, 2020

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Verified Customer

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Antionette

I was pleased the service guy that came out to the house. He did an excellent, very thorough job. We had a little bit of a problem upfront but it was straightened out and now everything is fine.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Oct. 20th, 2020

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Verified Customer

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Magret

The best company. I trust them. They are very good people to deal with. They sent someone out with a couple of days to held when my air went out.

6 years ago

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R

So far we are pretty satisfied. We needs to get a plumber to fix the sink and they came out the same day, though they originally tried to schedule it for a week later.

6 years ago

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Neal And Rita

Fast and efficient. When an order is placed, they send me an email immediately. We have had our refrigerator and garage door repaired.

6 years ago

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Steven & Kristy

Our ac quit working the first week we were here and they came out really fast. They are quick o respond and communicate well.

6 years ago

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Phyllis

When I file a claim, they do not follow up at all. The claims often get finished. I have a water leak and they sent someone out to see if it was covered and we haven’t heard back.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 20th, 2020

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Verified Customer

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Anonymous

I am still trying to get my air conditioner paid for but other than that customer support has been good and somebody is out with a day or two to fix other things, such as my dryer and garbage disposal.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback to the Customer Relations Director.

Oct. 20th, 2020

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Verified Customer

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Victor

One time I scheduled an appointment with them and I never showed up and then he showed up the next day. It has been positive.

6 years ago

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Caroline

Seems like choice is the best value. They usually get someone out quickly and the claims are easy, though when I replaced my water heater, that was difficult.

6 years ago

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Steve

Choice fixed everything I asked them to fix. They always answer the phone right away and are pretty quick. There have been 1 or 2 little mistakes but they rectified them.

6 years ago

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Verified Customer

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Anonymous

I needed the warranty for a leaking faucets in the kitchen which was replaced. They are very impressive. Everything was explained.

6 years ago

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John

About 3 times this year I have used my warranty. Once was for the air conditioned, another was for the stove, and the last one was the garbage disposal. They cover most of my appliances.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback to the Customer Relations Director.

Oct. 20th, 2020

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Pradeepta

It is cost effective. The couple of times I have called, the response was good. One time I had a bad experience with customer service but lately it has been good experiences.

6 years ago

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Patricia

Twice I have used them. Once for my garbage disposer and they came within 2 days and fixed it. They did what they had and were polite.

6 years ago

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Dian Lawry

Do not understand why my clothes dryer part, dial with timer & on, off, was not covered. Service man was nice enough to give me model number to order from amazon. That dial powers the dryer. Not cosmetic.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage at the Choice Home Warranty website, under user agreement.

Oct. 12th, 2020

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Glenn B. Donnelly

Total mess with my furnace up in WI. Cost me close to $1000.00 due to lack of comnuications from the office in the WI. area working with the Tech from the furnace company we there twice to get answers from Choice!!!!

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 5th, 2020

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Frank Lu

I had an issue about water heater and it was resolved with the cooperation and guidance of my local rep and the customer service manager.

6 years ago