Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Robert

All I did was go online and they got back with me and made an appointment. Text me and made an appointment and they came out the next day.

6 years ago

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Verified Customer

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Dianna

I've used my warranty three times and they have been no help whatsoever each time I've used it. I have offered to cancel my service and get my money back for the remaining balance and I was disconnected. Not pleased with Choice Home Warranty at all.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 19th, 2020

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Verified Customer

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Richelle Tracy

It is the cheapest and they take good care of me. Great customer service. My washer broke and he was able come out within a day.

6 years ago Edited September 14, 2021

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Verified Customer

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Ana fortune Islip, NY

The service was quick and efficient. Customer service was great and the company they sent to my house was professional.

6 years ago

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Verified Customer

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Gigi Derolf Ocala, FL

I have used it Few times and they get the job done fast and it works out good and I moved and I was able to transfer it to my new reidents

6 years ago

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Verified Customer

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Sherwen D Moore South Holland, IL

Just continued great service. When I called because I had a problem with the initial claim, they came right out and took care of it.

6 years ago

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Verified Customer

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Rick Nunez Gresham, OR

Great no hassle fast service. I call in the morning and the tech was out in the afternoon. The problem was fixed the same day. Thank

6 years ago

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Verified Customer

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Deven shah Merritt Island, FL

Last month I call them to service my refrigerator. Technician came to repair & he said “ it is too old & can’t fix it “ so call my Handiman he fix it charge me $ 175.00. Choice charge me $ 65. .00 for no reason.

6 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Kindly resubmit your review.

May. 5th, 2020

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Verified Customer

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Gayle Wilson Silverton, OR

I had a hard time getting a work order copy. They said the other guy would give it to me, the other guy said the would. It was a bit of a hassle. I eventually got it.

6 years ago

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Verified Customer

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Joanna

When my water heater broke, I was able to report my claim very easily. It needed to be replaced within a day and it was completely covered.

6 years ago

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Verified Customer

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Sean

I needed a home warranty. Recently, I called them about my tank and tey called the plumber. He was here the next day to fix it.

6 years ago

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Verified Customer

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Lisa

They listened to what my complaint was and then helped with the issue. We just had a technician come to our home and he was knowledgeable and timely

6 years ago

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Varona

After you explain what's going on with your appliance dealer, you know they'll send the right technicians to solve the problem.

6 years ago

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Verified Customer

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Gerald

Choice Home Warranty is a good price and has a good selection of service. Our dryer needed to be repaired and the service performed was excellent.

6 years ago

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Verified Customer

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Scott Smith River Falls, WI

they have been pretty good so far. I had a dryer break down and they were able to get someone in and fix it in less than a week. i like that.

6 years ago

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Verified Customer

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Roxy Roberts Warrenville, IL

I have had to use my warranty twice in the same year. I love their quick response and polite contractors. No fuss or problems.

6 years ago

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Verified Customer

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Debra Singletary Hill Fayetteville, NC

This is the second time I’ve been denied on a large claim and had to hire my own repairman. The company I hired diagnosed the problem much differently than the repairman Home Choice sent out. Home Choice repairman said the whole AC unit had to be replaced. My repairman said it was the motor and was able to replace it on the existing unit. The motor replacement should have been covered but I was denied repair by Home Choice.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 28th, 2020

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Verified Customer

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Joseph DelPonte Johnston, RI

Their provisions for emergency service calls are unrealistically stringent, like getting service for the heater on a winter night/weekend. Ok for non emergencies, like the washer or drier.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 28th, 2020

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Verified Customer

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Peter And Nancy

We had very good response to the calls that we've made. The people they sent me knew what they were doing, they were very effective.

6 years ago

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Verified Customer

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John

I get a response right away. We couldn't get the water shut off in the bathtub and the guy came rough out the next day and they got a fix right away.

6 years ago

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Verified Customer

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Alice

They put in an extra effort to get out to my house sooner because I had a back up of raw sewage and they were on time and took care of the problem.

6 years ago

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Verified Customer

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Yesenia

They do prompt fix. Not happy a little bit with the limits they have on there which I don't think it's fair but they do get my problems.

6 years ago

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Verified Customer

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Tara Portland, OR

It's available twenty-four hours with any situation that comes up so you can pretty much call anytime and help set up whatever appointment you need.

6 years ago

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Verified Customer

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William Chicago, IL

I used it recently because something in my kitchen drain wouldn't go down. A real good guy came from choice, real good plumber.

6 years ago

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Verified Customer

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Marty Miller

As a former AHS customer. Choice is a better bargain easier to deal with and local companies to address my fix it needs.

6 years ago

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Verified Customer

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Julia Ball

Great service along with customer service. Ever time I've called in for a problem they have gone above and beyond to make sure I was taken care of.

6 years ago

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Verified Customer

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Bob Wilson Sr

Because of last service. Replaced a $200 ceiling fan with a $19.00 ceiling fan is very poor service. The $60 I paid was wasted because now I gotta buy a new fan and pay to have it installed. Very unhappy .

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 21st, 2020

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Verified Customer

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Bill Gorman

I needed a repair on my oven and it was found to have a short in the Mother board. It was approved and repaired in a timely manner

6 years ago

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Verified Customer

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Lucretia Dallas, TX

Every time I call they come out ot tell me if it's possible for next day. They're right out. They send the right people to do the job.

6 years ago

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Verified Customer

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Basem Buckeye, AZ

I called in work to fix my agarage door. The next day the person come and they took care of it. Very beautiful and it's working.

6 years ago

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Verified Customer

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Randy & Vickie Memphis, TN

Right now they're taking care of my needs. My appliance is not repaired yet but I'm in the process of getting in repaired. They've been very receptive to my needs.

6 years ago

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Verified Customer

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Shedrick Irving, TX

Customer service is pretty friendly. My washing machine went out and I called in that morning and had somebody out the next day.

6 years ago

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Verified Customer

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Debra

Therewas not delay in getting back to me when I filed my claim and someone was able to come out within twenty-four hours and repair the problem.

6 years ago

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Gayle E Warren, OH

This past fall my furnace was not working correctly and I have an elderly mother living with me. And when I called them they were very good at taking the call and everything but then the contractor connected with them weren't going to come for a week and I told him I can't wait a week, I need it now. I was upset. Nobody's in a hurry.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Apr. 21st, 2020

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Verified Customer

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William Clinton, MD

They told me some stuff was vcovered when the technician came to take care of it. I called back to find out why the technician never came back to finish the job and they told me it was not covered, so very disappointed.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on our website.

Apr. 17th, 2020

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Verified Customer

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Rita

I used my warranty on my hot water tank. They were very patient coming out here. He was very polite and they were out here rather quickly.

6 years ago

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Verified Customer

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Be Wichita, KS

When I fled a claim it was very quickly that you guys responded to that and the technician called me back really quickly, that's very good.

6 years ago

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Verified Customer

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Earl & Debi Dowdy Houston, TX

When I used it, I made the call or did it online and the guy contacted me and they set it up, he showed up, the job was done. It was so easy.

6 years ago

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Verified Customer

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Anita Columbia, MD

They responded quickly. They took care of my problem efficiently. They were very professional and they clean up after themselves.

6 years ago

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Verified Customer

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Thomas Clearwater, FL

Right now it's not so good. I had a claim and the contractor went to the house to assess the damage. Said they've ordered a part and get back to us two and a half weeks ago. I haven't heard anything. Left messages for the contractor, left a message at Choice. Haven't heard anything so a little frustrated right now.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 8th, 2020

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Verified Customer

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Anonymous Tucson, AZ

Customer service has responded quickly. When I had an issue, someone was sent out the same day and it was taken care of immediately.

6 years ago

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Verified Customer

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Diana Valrico, FL

They're pretty quick to take care of the problem. Doesn't take them long. They ran to the phone quickly and send somebody.

6 years ago

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Verified Customer

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Barbara

They send someone out about a day and get the job done.They are friendly and nice love that.Thank you Choice Home Warrantly you are the best

6 years ago

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Verified Customer

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Kimberly

They are a good value for money. The companies respond quickly but I noticed a trend with not honoring A/C repair promises. No matter when or why I called nothing was covered or resolved.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement

Apr. 7th, 2020

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Verified Customer

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Melanie

Very responsive and reliable. Much better than the company I have previously used. All technicians this far has been amazing and very knowledgeable.

6 years ago

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Verified Customer

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Karen

Quick response to claim request. Fast and excellent service. Techs are always friendly and care that you are satisfied with their service.

6 years ago

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Verified Customer

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Tony

Because I bought the services since I had an old house in good shape. But 3 times out of 6 I got the repairs done. Sometimes items were not fixed because the were deemed too old to repair. But these were vintage items. I just got compensated with amounts that were too low to replace it a similar appliance

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 7th, 2020

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Verified Customer

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Gladys Las Vegas, NV

Got a plumber the day after I called. Very good customer service. They are a lot better than the previous company I had.

6 years ago

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Anonymous

You all have ALOT Of Exclusions While home insurance policies are usually required for homeowners, home warranties are never mandatory. But because insurance policies don't cover costs for damage as a result of daily wear and tear, home warranties can save you a lot of trouble and money because most home equipment and appliances will eventually require costly repairs. In fact, a recent Consumer Reports customer survey found that 1 in 5 new household appliances will require fixing soon after they're purchased.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 23rd, 2020

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Verified Customer

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Heather

Customer service is great but is far as them covering anything half of the stuff they have an exclusion too so it's not covered I'm definitely going to pay for a higher home warranty that will cover everything with no exclusions

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 23rd, 2020