Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Pamela

They have been amazing! I have submitted 2 claims. The first one was difficult due to the vendor. Choice was outstanding once the replaced that vendor.

6 years ago

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Sabina Gibbs

Appointments are set quickly, contractors show up on time, service is provided professionally and all my claims are approved.

6 years ago

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Terry

FRIENDLY, PROMPT ON SERVICE PRICED VERY FAIR. EVERY TIME WE NEEDED SOMETHING REPAIRED WAS ALWAYS TAKEN CARE OF WITHIN TWO DAYS

6 years ago

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Luis Las Vegas, NV

Every time I've had a problem they are on it. I used it for my washer and ended up getting money towards getting a new one.

6 years ago

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Brenda Ridgeland, MS

Timely service, courteous associates. They took down my information and texted me the name of the person that would be coming out. They also did a follow up after.

6 years ago

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Mary Houston, TX

A couple of weeks ago we called in for a kitchen sink repair. We said we had a leakage in our kitchen sink and paid a sixty dollar service fee. The plumber came out, looked at the problem and took a photo. The claim was denied. I still had to pay the sixty dollars and still had a leaking sink. When I called to find out why it was denied I was told it was an exclusion. My complaint was that if it was an exclusion why was a plumber sent when we specified what the problem was.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage. It can also be found on the Choice Home Warranty website under User Agreement.

Mar. 20th, 2020

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Gary Mission, KS

They have courteous people that talk to you and find out what the problem is. They know what they're doing and have been in the business a long time.

6 years ago

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anonymous Kansas City, MO

Anytime I've called choice the service has been prompt and the companies they sent out have done the work very efficiently.

6 years ago

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Sahayaraj Charlotte, NC

I am happy so far. All the times that they came they were prompt, did the service, and I didn't have any problems after that.

6 years ago

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James

They take care of everything right away. My oven broke and they sent someone out the next day. He was in and out of my house in 15 minutes.

6 years ago

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Marcus

It's better than quite a few other warranty companies I've had. I used them for plumbing and my washing machine and they were excellent.

6 years ago

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Wanting

They work with me well, are knowledgeable and give me all the answer that I needed. They reply back and schedule an appointment right away.

6 years ago

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Robin

Choice Home Warranty has been very good to me because they took care of what I needed to have done. The repaired my microwave and replaced my stove.

6 years ago

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Rick

Seems like the best deal and to take care of things on a timely basis. There seems to be decent people working for them. The service people were very good.

6 years ago

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Louis

They had a little confusion with one of the services they were providing. They couldn't coordinate with the technician for some reason. I don't think the technician was that knowledgeable.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 17th, 2020

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Alice

The two issues I've had were handled very well and very quickly. You can't really choose who they send out but both times, they've sent somebody very good.

6 years ago

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Jerry

They always help me when I need service. I just used it about 3 weeks ago and they took care of everything I needed and followed up.

6 years ago

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Mark

They are pretty good about answering all the questions that you have and are pretty prompt about getting technician out to your house.

6 years ago

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Jo

I used it probably 3 times on my hot water tank and I kept having to replace the thermocouple and I just went out and bought a new hot water tank because they would not replace it.

6 years ago

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Fonzell Rowlett, TX

You guys always rectify the problems that I have had so far. You always come through. I would highly recommend choice to other owners.

6 years ago

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Janet Golden, CO

We've had two different calls for our washing machine and one for our dryer. They've repaired what they needed to, they did a good job.

6 years ago

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Linda Las Vegas, NV

Some of the companies they work with don't do a good job but when I reported it to choice, they sent out a different company to resolve the problem asap.

6 years ago

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David

They fixed my dishwasher right away, it only took three days to get out here and fix it. I would definitely recommend them.

6 years ago

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Diana

Whenever I call them, they send somebody to me immediately or someone get in touch with me immediately. They've been there when I needed them.

6 years ago

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Dewey

The coverage and the price are good. They got someone out here and took care of the problem and they were very good about it.

6 years ago

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Kenneth

It has all the things I require. They always come through and they do the job right. Everything works out fine and it is timely. I am very satisfied.

6 years ago

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Terry

Choice has been very good and responsive. It took a long to figure out a problem, like three months, and they kept coming back and trying multiple things.

6 years ago

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Darlene M. Dortch

Do not replace, repair costly repairs. Very, very, very bad, unfair, no response to electrical problem that began January 3, 2020. Still do not have power. Initial repair was not done properly caused total power loses to furnace and fuse box needs to be replaced. Had 4 different assigned Case Managets who never returned my calls or responded to my written appeal. .

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 9th, 2020

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Moy Timothy

I wasn't happy. Felt like they did everything in their power to weasel out of repairs. I used them twice. First time the customer service agent didn't understand what I needed, so that was a wasted call. The second time was for a garage door opener that was 20 years old and they tried to get out of it until the contractor told them it had to be replaced. I paid for 3 years and got one repair. I could've done that on my own for that cost.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 9th, 2020

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Verified Customer

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Charles McLane

I placed a call for an HVAC service issue after dinner. The net afternoon a technician arrived at my home and took care of my problem.

6 years ago

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RLB

The gentleman was very explicit about what he was doing and why, and he stayed to make sure the machine was working properly

6 years ago

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Donna Adam

We have an affordable premium; a service call for a trained technician who quickly repaired our problem was well worth $40!

6 years ago

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Jerry

I filed a claim and I was denied because they said there was rust corrosion. I filed another claim on an air conditioner and they told me there was rust corrosion and it wasn't covered so I was denied. I've had very little service from them. Only simple things but a couple of little claim problems. Everytime I talked to them, it was denied. I'll never renew with Choice.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Mar. 3rd, 2020

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Martin Stern

Reliable service providers, but had to negotiate when a major repair was necessary in my Florida residence. Also took a long time to respond in Florida.

6 years ago

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Cathy

Quick turnaround. Easy to contact. Technician was courteous and prompt. He arrives when he said he would. He reset the dryer and was on his way.

6 years ago

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Dave Baicker

Spoke to them on phone, told them we had cracked glass on a cooktop and they send a guy who tells us it's not covered. Had to pay the deductible for the guy to come. They should have told me by phone it wasn't covered instead of sending the guy here and costing me the deductible for nothing.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Feb. 26th, 2020

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Marsha Widdows

We have had 3 service calls for different problems and they responded quickly and covered each event completely as expected. Mom

6 years ago

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pat

it takes several days for them to set up appliance repair appt andnsend out handymen for the repairs sometimes taking several visits to figure out the peoblem and when the appliance to be replaced offering payment thant does not cover the price of the appliance for example $350 to replace a washer

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 26th, 2020

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Jerome

When I reached out to them there wasn't any hold up. They contacted the service that I needed and they came right out on schedule.

6 years ago

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Carolyn

They have been prompt, courteous and helpful. I had a washer that was leaking oil out of the bottom of it. They took care of it immediately.

6 years ago

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John Plainfield, IN

Had a leaking in the plumbing and they came out and fixed the issue but they had to cut the dry wall in the ceiling and they haven't come back to finish that. Other than that so far so good and I would highly recommend.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. I am glad that we were able to resolve your plumbing issue in a timely manner. To resolve the drywall issue, please contact our customer service department at 1 888 531 5403 and speak with a claim’s intake specialist to place a drywall claim.

Feb. 26th, 2020

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Barbara Northbrook, IL

It doesn't cover some of the things that I would have like it to cover but the rate is the best and the people they've sent me are very nice and very helpful and friendly.

6 years ago

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Mark Humble, TX

They are a good, quality service. It is a reasonable price. They have got a good website and I get quick service. They are very knowledgeable.

6 years ago

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Chris

They don't get the information right when you call them to make a claim and it's not very good. I had a frozen pipe break and I called them up and to this day in February, I still have no hot water and now I'm paying out of pocket to get everything fixed in my house and they're saying because I had the wrong pipe but it was a plastic pipe. They have no workers out in my are that will come out. The whole thing with Choice Warranty is they're supposed to be there to help you when something breaks and I've been with them over four years. I've had claims and I have no help.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Feb. 20th, 2020

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Tracey

I used them for my heater downstairs. The gentleman who came was very professional. He was very nice I had no issues. He came and was able to tell me exactly what happened and he took care of it.

6 years ago

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Ravi

Good customer service and the service technician that came to my house fixed the issue and I just had to pay a sixty dollar service fee.

6 years ago

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John

They covered my icemaker the first time around then the next time I found out it wasn't covered. Which I didn't appreciate when it was covered the first time. They were slow on getting back to me and I wasn't happy. The other experiences I have with them they did great.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 18th, 2020

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Angela

If they don't want to replace the unit they pay you out a portion which isn't fair. I needed to use it to replace my stove. My stove was old so instead of replacing it they just gave me a very low dollar amount and said take it or leave it.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Feb. 18th, 2020

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Albert

I had a little plumbing problem and they came out and fixed it for me. They've solved all my problems I've had and I'm very pleased with them.

6 years ago

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Dana

I needed to use my warranty last week and they called and scheduled and the company was even able to come out earlier than scheduled date.

6 years ago