Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Pramod High Point, NC

Good quality service for the best price. Every time I call them, they provide with the best customer service. They’re great.

6 years ago

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Gman Brandywine, MD

No wait time and speedy responses with Choice. They are very efficient. My garbage disposal went out and I got that replaced with no issues.

6 years ago

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Barbara San Tan Valley, AZ

My toilet broke and they fixed it. The guy that came out was awesome. He was very professional and sweet. He did a very good job.

6 years ago

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Theresa Tropel Las Vegas, NV

CHW values their clients by responding to the issues right away. Not only fast response as well as top notch repair service.

6 years ago

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Daniel R

Horrible 1st time experience. A locksmith was to be sent out and apparently the lock zdx mith had questions about the contract and reached out to CHW but they never answered the Locksmith so I called the Locksmith and they asked me to contact CHW and ask them to call them, but that they never confirmed my service and I nearly lost a whole day of just waiting around to get results.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 28th, 2020

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Rebecca

Fast service no questions & my service was approved. Also when the same issue started up 2 weeks later, the service call was $0

6 years ago

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Gina

I called you it was very hard to get through to you. Then I wanted to know who would be coming out to my home. Couldn't tell me that either. Then the person who came out had a different take on the situation.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 28th, 2020

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Dusty

Choice has always responded to my calls for assistance. My problem is that like all large companies, the system is a little cumbersome. However the service is great.

6 years ago

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Ken

They have always taken care of my problems as quickly as possible and the company's they send out and professional and courteous!

6 years ago

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Anna ortiz

Excellent service and quick service response. Their choices of repairmen so far has been great for me. Very happy with this company

6 years ago

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Kimberly S Parker

They responded to my email very quickly and scheduled me an appointment for my service. I was also provided with the contractor information.

6 years ago

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Karen

I recommend Choice. I had an excellent representative talk to me on the phone. When I used it for my AC, everything happened as promised.

6 years ago

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Regina

Jus yesterday, the washer quit working and I submitted a claim and they came out yesterday and ordered parts. It was very quick. They’re helpful.

6 years ago

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Rose

About a month ago we needed to use our warranty for a noise in the air conditioning. The company that they sent out was not very professional. They should look into other companies because they contractors they are using are not in Choice’s best interest.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jul. 16th, 2020

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Paul

They come right out. The guy form commando did a great job on my air conditioner and on my dryer repair. The price for what they give me is a good deal.

6 years ago

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Bernard

When I called about 2 items, the plumbing and the washer, 2 weeks ago, I had a repairman the next day. I was not too happy about the fact that what the plumber did wasn’t included after I paid my 65 dollars.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jul. 16th, 2020

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Linda

For the product available, they have a good price range and they gat back to you with 24 of putting in your complaint and they have good technicians.

6 years ago

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Dallas And Bridget

Stay away from Choice Home Warranty. I was under the impression that this was a good company. It has not been. I submitted a claim and they scheduled three appointments and it took the third or fourth for someone to actually come out. It took more than a month froe m to get assistance. They want to take your money but not cover what the contract says they will cover.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 16th, 2020

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Mechell

Every time I have an incident, they send somebody out to take care of it. It gives me peace of mind that my appliances are covered.

6 years ago

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Jason & Terri

Choice Home has done everything right. It has been very helpful. We’ve used it several times and other than the plumbers they send, we’ve been very happy.

6 years ago

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Tomas

Choice was one of the companies my realtor recommended. They send people out and do what they are supposed to do. I didn’t like the electrician they sent out.

6 years ago

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David

It's been a good choice for use. It has good coverage. We have used it several time. It is easy to get a hold of them and make appointments.

6 years ago

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Robin

Offer the best value for my money. I have been very satisfied with the service and I have highly recommended to other family members and friends.

6 years ago

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Larry

The price is good. We’ve used the warranty several times, five times for our dishwasher and it is still not correct. Once we spend 200 dollars on a fan and they reimbursed us 70 dollars when they said they would pay 100.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2021

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Renato

I would rate it higher if they fixed everything that I wanted fixed but there are some things excluded. It is still a good value for the services they provided and they are pretty receptive.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 27th, 2020

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Henrene

I called choice home warranty and they sent someone out the next day. I hear it is one of the better home warranty companies.

6 years ago

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Stephen

They don’t cover half of what you need. I thought they were a good reputable company but they don’t do what they advertise. You have to fight with them for everything you want to get fixed. I had to replace my AC unit in my condo two months ago in North Caroline and they refused to follow regulations, which didn’t allow him to install a different unit on the roof and mismatch to the handler. Also they only offered to pay fifteen hundred dollar when it cost me seven thousand dollars to replace it.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on our website.

Jul. 16th, 2020

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Freddie

Great service and great cost. The quality is reliable and they have the best response time so there is quick turnaround for work to be done.

6 years ago

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Priyanka

I needed a warranty on stuff like the pool and other electronic appliances. I think they should give priority to emergency services. They scheduled me a week after when I called about a drainage blockage so I had no bathroom or toilets working for 4 days.

6 years ago

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Charles

Choice Warranty is slow with everything they do. My air-conditioning went out and they scheduled someone to check it in about two and a half weeks. I had to get checked out myself and paid for it myself and I am still waiting on a check to be reimbursed.

6 years ago

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Shirley

Air conditioning went out, had an appointment the next day. It was fixed within 2 days. It is now working great. They respond when you need service.

6 years ago

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Niko

I have been using the company for 4 or 5 years and I am very pleased with the results. It immediately solved the problem and they follow up.

6 years ago

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Shirley

For the price, a three year warranty was the most economical to cover my home appliances. They respond when I submit a claim.

6 years ago

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Meral

My clients use them for the their home. They had a refrigerator problem. They always reply and have been on time with the service and repairs.

6 years ago

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Phillip & Felicia

We used the warranty recently and got prompt service and feedback from Choice Home Warranty and the representatives they contract with for services.

6 years ago

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Annie

Their work speaks for itself. They are great. They are more then prompt, I didn’t expect someone to come out on the weekend.

6 years ago

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Theresa

They got me service when I needed it. The hot water heater went and we couldn’t get it lit and we had to call a plumber and it was done in one day.

6 years ago

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Terrence

Every time I call, they pretty much send me straight to it. I used the warranty about 2 to 3 weeks ago and they fixed the problem within 2 to 3 days.

6 years ago

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Thomas

We had the ceiling fan fixed and a plug replaced. With the bathroom fan, he had to come back because once he fixed it, the blade fell off.

6 years ago

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Pat

The rate is good. I made a service call request and that day, I received a service provider and they completed the job in one day.

6 years ago

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Sterling

This seems to be a good company. They seem to respond. Each time I have used them, I have been satisfied. They use good people.

6 years ago

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Connie

I’ve gotten quick responses when I’ve had problems. They keep me informed and are easy to work with. I’ve been well pleased.

6 years ago

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Lizabeth

Always available when I call. I needed it for my garage door. The mechanism wasn’t closing the door all the way. It was a very positive.

6 years ago

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Thomas Cote Naples, FL

Every claim I have submitted has been has been a problem. First of all the vendors sent to my house have negative comments about working with Choice. Second, obtaining parts has taken days. Thirdly, the fine print does not cover the parts I needed. For example, my well pressure switch was defective. Not covered. I paid extra for coverage of my well & other exterior items. Anything with my well is not covered. The pump, switches etc. My hot tub had a bad control module, not covered.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 2nd, 2020

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Verified Customer

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S Pearson Memphis, TN

Awesome Company!!! I would recommend this company for your home warranty. They are excellent in getting your needs taken care of.

6 years ago

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Ron and Nicole Davis Kilgore, TX

They will not answer calls or call back when messages are left. The warranty I bought states air conditioning upgrade...I had to file a claim and they are trying to do the cheapest and not even replace with similar quality items.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Please contact us directly at 1.888.531.5403.

Jul. 2nd, 2020

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Phillip Dukes Greenville, TX

Good response to claims has been good. There were some service people that were not worthy to be on claims response team.

6 years ago

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Anonymous Roanoke, TX

The company itself is pretty responsive. They are good about helping out when you need something scheduled. There needs to be a better screening process for the companies they work with.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Jul. 2nd, 2020

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Anonymous Fayetteville, NC

They provide excellent service and I get excellent results. I needed to use it when something broke down and the response was immediate.

6 years ago

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Raymond Little Elm, TX

Because of the delay in taking care of my air condition I won’t recommend them. It is taking over a month to get resolved. After waiting for 2 more weeks just to get the parts in, they finally completed my ac. I filed the claim on May 4th and it got repaired on June 29th. They refused to do the proper testing to find the leak until I agreed to pay $200 out of pocket. Then they took forever to approve the repair after doing the leak test. Then they took a couple more weeks to authorize and get the parts. What a nightmare.

6 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 2nd, 2020