Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Becky Neumann

Our AC went out and although it took 4 days to get a company here, they did arrive and fix and did only charge the co-pay!!

6 years ago

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Michele LaBlanc

I have had choice warranty for over 5 years and their monthy cost has only gone up $2.00 and their service charge has not gone up at all

6 years ago

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Douglas Beggs

Very good to get a technician but have terrible communications during the process. I have been waiting 4 weeks for repairs and get false information from company.

6 years ago

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Mrs. Baldivia

Always get timely response and if there is any special issue, I know I can ask for a specialist who is empowered to resolve my issue. Nicely done, Choice!

6 years ago

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Marilyn

Prompt and pleasant to deal with, they did a great job installing the ceiling light and fan. The guy had a great sense of humor.

6 years ago

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Anonymous

There was a long delay but once the gentleman came out, he was very quick and the problem was fixed. It just took too long to get someone to cover my repair. I called on Monday and didn’t get service until Friday.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 21st, 2020

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Angela Jackson, MS

I wanted to love Choice Home Warranty, but I can't. I've had the service for over a year and has only used it 3 times. Each time used, I wasn't able to get my items repaired, but only replaced. When items are replaced, they only offer about a 1/3 of what it would cost to replace. The last interaction; service call was $85 and I was offered $246 for my dishwasher replacement. Doing the math thats $161 toward the purchase of a replacement. I took the coverage out to have items fixed, not replaced. I will not be renewing on Nov 5th.

6 years ago Edited October 13, 2021

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 21st, 2020

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Daryl

Follow up has not been good. My air conditioning broke down a the worst possible time and it took two weeks for them to come and look at the unit, I understand there is a pandemic going on but I am still waiting to get a new motor.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 21st, 2020

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Shihming

When I have a problem, I call and they take care it right away but the company does not cover all the things that go wrong in the house. I would like to have more covered.

6 years ago

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Perri

So far everybody has been great and the quality of the service is great. They put in a ticket and within a day or two, service providers are out.

6 years ago

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Anonymous

It seems like they never have anything covered. When I used the warranty for the stove, the first company said it needed to be replaced and the second refused to acknowledge that. The third company did replace it but it took two months to get it resolved with no stove.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Sep. 21st, 2020

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Mike

Every time I call, they get right back to me. I wasn’t happy when they only gave me $300 to cover the $800 for the dishwasher. I almost left them but I decided to stay.

6 years ago

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Debbie

It’s the worst. They don’t follow up and don’t stay on top of things. I used it for my air condition and they didn’t communicate with the company to order a part and got the time mixed up so it was cancelled. Nothing has been right since we’ve used them.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 21st, 2020

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Cynthia

Price is reasonable but in august they sent a technician out to my house that was very unprofessional and ended up costing me eight hundred dollars to fix the problem.

6 years ago

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Mindy

Bought the home warranty to save me money but I just had to pay six hundred and twenty dollars to fix my air conditioning because Choice wouldn’t cover it. They left me hanging. It took me a week to get a hold of the case manager they put on it and when I did get a hold of her she said there was nothing they could do for me because the part that was broken was not covered. I am not happy with them at all. Also I had plumber cancel on me and I had to pay the service fee.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 21st, 2020

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Anonymous

Choice needs to make sure their vendors come in marked vehicles and accept credit cards for payment and not require cash. In the beginning of August, my quote was not working so I called them and they send me an email two weeks later they emailed and said they could not find a technician and I needed to find my own and they later the same day said they had scheduled an appointment for the next week. He repaired one toilet and went to repair the second one but didn’t have to parts so it is not fixed. They haven’t offered to fix my problems. I wish I hadn’t switched to them.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 21st, 2020

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Anonymous

For the attentiveness and the ability to get a hold of somebody in customer service. they are good. Just recently my pool pump when out and they sent someone out to fix it.

6 years ago

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Verified Customer

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Hugo

Answer all my questions and give me a good price and send somebody right away when there is a claim. I am happy with their support.

6 years ago

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Lance

We have tried to use it 2 times and we didn’t get anything repaired or replaced. It has been really difficult to talk to a case manager because they are never there. We are not happy with the service as we haven’t gotten what they offered.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 17th, 2020

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Verified Customer

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Fadwa

They sent somebody out immediately when I needed the warranty for the garbage disposal. When I call, I am not on hold for long.

6 years ago

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Elwood

It was so good in the past but the last time we used it, we didn’t get the satisfaction from our repair and are waiting for them to come back.

6 years ago

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Kathy

The company seems great so far. I haven’t had any issues with their responsiveness. Every time I’ve called, it’s been wonderful.

6 years ago

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Anonymous

Very courteous and did very good work. I am wondering why they charge me eighty five dollars for a service call when some people get sixty five.

6 years ago

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Donetta

Two months ago my water hearer went out and it took a week for choice home warranty to get me hot water in my house but I still had to pay four hundred dollars plus the sixty dollars for the service call. Two years ago my AC went out and they had told me the year prior that they would repair it if they could replace it but then they would not replace it. They said it was too old. So I was without AC in Las Vegas in a hundred and fifteen degree weather for a week until I went out and found my own air conditioning company. I would not recommend choice to anyone.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 17th, 2020

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Leonard Parrish

Misleading advertising. Their ads say one thing, but when you turn in a claim, they point to fine print in contract that is not what their ad says they will do. They will replace appliance if it breaks down, but, not with the level of quality and with features that your system had. And then they offer you a wholesale price as settlement. Who has access to wholesale pricing on purchases? Not the consumer! I consider the warranty a joke and wish I had never bought it.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 17th, 2020

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Jeff Wynn

I hae made 3 claims this year and all went well. All I paid was the co pay. All contractors were professional and courtiuos.

6 years ago

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Jayesh Montgomery, AL

It took me forever to get the service we needed to get our air conditioning checked and replaced. We had no air for 2 to three week while we were struggling to get reply from the choice. We had a very hard time.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 10th, 2020

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Alicia Alquizalas North Las Vegas, NV

Customer service is horrible. I needed my ac system fixed and I called the company several times but heard no reply. I was so desperate I even tried emailing them in an attempt to reach contact. My son emailed them as well in order to see their availability. No one ever replied, no one reached out via phone call or email. I ended up having to pay out of pocket in full price because I was frustrated and desperate to just get ac in this summer heat

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
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Sep. 10th, 2020

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Tito Cherry Hill, NJ

Used to be with First American but they didn’t have the best service. With Choice they wait times are too long and I was disappointed that the pump in my basement was not covered.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverag.

Sep. 2nd, 2020

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Maria Mesa, AZ

When I call them, I am answered right away and they give me an appointment right away and they get the job one. They are trustworthy.

6 years ago

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Mary Monroe, NC

I like the service, so far it is good. I’ve been with them for a couple of years. They get in touch with me as soon as possible.

6 years ago

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Anastacia Garcia-Johnson Phoenix, AZ

I have always been able to get in contact with someone in a timely manner. They have been very helpful and professional each time.

6 years ago

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Jane Clement Baton Rouge, LA

Placed 2 service claims since we started the home warranty on July 1st and both we satisfied by professional service companies and very timely.

6 years ago

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Leonard M. Blake Grandview, TX

A little slow with scheduling, but when they arrive, they get it fixed and save you $$$. Need to add my Deep Freezer to my plan.

6 years ago

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Anonymous Mount Prospect, IL

No emergency services. You have to wait minimum 2 days if not more for any repairs. Service tech has to wait for approval to repair on site before they fix the issue (choice warranty will not take the techs word)

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2020

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Richard Hyman Lady Lake, FL

4 day response on airconditioing, no confirmation of mutually agreed upon repair date, listed repair time at 11 to 3, actual vendor was 5 to 7, and said Choice tells everyone 11 to 3, after complaining, offered to waive $65 deductible, Vendir never informed, so had to pay, complained about that, and was told that the best they could do was to credit it on a future repair, that may never happen, when asked to talk to a supervisors boss, they said there was not anybody other than Alex, and he called me back with the same solution

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 2nd, 2020

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Valerie Las Vegas, NV

They don't replace' kaput appliances. They gave me half the cost and I have to buy a new one. Then I have to pay delivery, installation and pay to haul away the old one. Not happy.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 2nd, 2020

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Ming Sealy, TX

The purpose is pretty convenient. You can log into you account to check the status. They get someone out as fast as the possible to fix things.

6 years ago

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Yogesh Humble, TX

I have had couple of things like the AC and a couple of other things break and I have been satisfied with the service, it has been really good.

6 years ago

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Rebecca Philadelphia, PA

Sometimes they could not fix what I needed and I have to get someone outside of choice but they when they do come out they do good work.

6 years ago

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Rhonda New Orleans, LA

It was very on time and very good when the came out. They have been able to fix everything that I need. I liked that they cleaned up behind them.

6 years ago

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Samuel Las Vegas, NV

It usually takes about 72 hours to get service. Last time I needed the warranty, my oven went down and it could not be repaired. It cost me $1800 to replace and they gave me $700, which is not even 50%.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations to review.

Aug. 27th, 2020

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Carl Simpsonville, SC

Choice home meets my need. They are very prompt to get back to me and schedule the repair. My ac broke and they replaced the compressor.

6 years ago

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Firouzeh Boyds, MD

It's been several years that I have been with this company though last month they did not get back to me on time when my AC was not working and I could not handle it so I had to pay someone else to come and get it fixed.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 27th, 2020

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Betty Duncanville, TX

The process is pretty decent. My refrigerator was giving me trouble and I used their warranty and I had someone out the next morning.

6 years ago

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Tracy Snellville, GA

Keep up the good work. I needed a new dishwasher and they provided me with the expenses for theat. They have good customer service that are the job.

6 years ago

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Leah Las Vegas, NV

I chose them because of the cost. The guy that came out to fix my ice maker did it in less than a half an hour. They gave me three weeks to get an appointment.

6 years ago

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James Pasadena, TX

Last week I called them in the morning and they were out the same day to fix my problem. They fixed everything so I am very satisfied with them.

6 years ago

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Pramod High Point, NC

Good quality service for the best price. Every time I call them, they provide with the best customer service. They’re great.

6 years ago

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Barbara San Tan Valley, AZ

My toilet broke and they fixed it. The guy that came out was awesome. He was very professional and sweet. He did a very good job.

6 years ago