Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Peggy Seaford, DE

The service they provided was helpful. They got someone to help me take care of our appliances very fast so I was happy with that.

5 years ago

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Verified Customer

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Terry Englishtown, NJ

Right now I'm trying to use it. They said they can't fix my appliance and they said they'll replace it and then they offered me an insulting amount and then I had to appeal it and they still gave you an amount towards a new one that doesn't even compare. I have a three thousand dollar microwave speed oven and they gave me nine hundred dollars. The oven was only three years old so there wasn't any wear and tear and I had to go buy a new one out of my own pocket.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 20th, 2021

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Verified Customer

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John Cuddebackville, NY

We're trying to use it right now and now we're waiting for our washing machine to get fixed. The parts are on backorder. The washing machine is eleven years old. I really felt that they should do something else about it and they haven't gotten in touch back with me again to let me know what they're going to do.

5 years ago

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Verified Customer

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Richard Wylie, TX

It was a really easy process to get the thing set up and the people came out and took care of the situation very quickly and did a great job for us.

5 years ago

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Verified Customer

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Maria Fort Lauderdale, FL

I just had my stove repaired and I was not really happy with the company that they chose. It took two weeks for them to fix my stove. I had appliances repaired before and it definitely doesn't take two weeks.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Apr. 20th, 2021

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Verified Customer

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Erica Mesquite, TX

You basically can't ever talk to someone, it's always through email. And I think with a home warranty you should be able to talk on the phone about your home to make sure you're getting the right technician out.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 20th, 2021

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Verified Customer

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Jerome And Glinda Somerville, TN

They call me, text me and they shoot me an email to keep me informed. They always take care of the business and the needs I have.

5 years ago

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Verified Customer

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Marino Zara And Las Vegas, NV

First of all the year cost was very attractive and second I have had several occasions where the service was provided well and that's what you want.

5 years ago

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Vanessa Dayton, OH

My dryer stopped working over the weekend so I submitted a claim and they had someone to check it out there the next morning.

5 years ago

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Towanda Orlando, FL

They are very prompt and they come right out to service. I've used them about four times and I'm very satisfied with them.

5 years ago

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Verified Customer

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P Banner Elk, NC

My water quit flowing and they had to come and replace the part and it was done and it was taken care of quickly and immediately.

5 years ago

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Verified Customer

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Robbie Upper Marlboro, MD

My neighbor recommended me to Choice Home Warranty. They answered my call and they came out within twenty four hours of the problem.

5 years ago

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Verified Customer

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Joseph Belton, TX

The air conditioning was having some problems so they came out, they looked at it, they said they needed parts to fix it, I haven't seen them since and that's been three weeks ago.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Apr. 20th, 2021

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Verified Customer

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Christy Harrisburg, NC

I've used it several times and there have been no no problems at all. Everything has been so easy and everything's been approved quickly.

5 years ago

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Verified Customer

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Cynthia Spring Hill, FL

I've never had an issue everytime that we've had I've called they've been quick to respond and someone's been here within a day.

5 years ago

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Verified Customer

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Jeannie Orlando, FL

I've only had to use my warranty one time but I was very satisfied. The repairman was knowledgeable and was able to fix it without a problem.

5 years ago

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Verified Customer

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Shirley Land O Lakes, FL

My plumbing went out and I called and they sent out a plumber for the very next day. I have recommended Choice Home Warranty to several friends.

5 years ago

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Verified Customer

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Vanessa Greenville, NC

I have been trying to get my refrigerator fixed now for seven weeks and it took three tries before someone actually showed up. And now the last thing that needs fixed they wont cover.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Apr. 20th, 2021

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Verified Customer

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Kathleen Dunedin, FL

Last time, they changed the appointment date. I am having a little trouble getting satisfaction about whether my refrigerator problem is covered or not.

5 years ago

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Verified Customer

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Anonymous Richmond, VA

I chose to go with Choice Home Warranty because of the price and it was a thirteen month warranty. It was very easy to set up an appointment when I had to use it.

5 years ago

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Verified Customer

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Jerome Joppa, MD

I had a leak between my upstairs and downstairs and I called and he actually came the same day and was able to get repair within an hour.

5 years ago

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Verified Customer

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Christopher Grimm And Pensacola, FL

They're responsive. They also have increased the amount that they pay towards appliances and that has helped a lot and made me very happy.

5 years ago

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Verified Customer

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Lynnette M Molkentin Tyler, TX

The 1st time I needed help they sent out a company that is not under contract with them. Also, I don't appreciate then scheduling people to come out here when I'm at work without talking to me first.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Apr. 8th, 2021

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Verified Customer

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Darlene Elliott Nanuet, NY

I could not be happier with my experience.....from submitting the claim through closure, everyone was professional, efficient and caring!

5 years ago

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Verified Customer

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Dana Blocker South Mills, NC

Heat broke down… they reached out to tech and was scheduled the next morning for a service call and tech was at my house less than 24 hours

5 years ago

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Verified Customer

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Katrina Munson Villa Rica, GA

Service was great! I didn’t know what to expect because my experience with services other companies would send out were TERRIBLE

5 years ago

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Elizabeth Hall Brownsburg, IN

After my garbage disposal went out they had someone here the same day to fix it! They were very friendly and attentive.

5 years ago

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Verified Customer

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Michael Damore Kernersville, NC

They denied coverage on a part we needed replacing on our dishwasher basing the decision on “not normal wear and tear.” After I explained that it was not subject to beyond “normal wear & tear”, they changed the reason as being “not covered” in our contract. If they told me that in the beginning, I would have ordered the part and not wasted time dealing with them on the phone. Crystal never understood nor apologized for that discrepancy!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 17th, 2021

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Verified Customer

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Czarra Melbourne, FL

Refusal to pay for a broken thermostat to make my system work. No call to me, just from the repair company, not even a call to give me options of what you would pay for to make my system work. Left me out there hanging to pursue other alternatives. If I don’t get a call to find out why this all happened, I will have to look elsewhere for warranty service.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 17th, 2021

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Verified Customer

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Nina Enid, OK

Good customer service. Even when I had a dispute with them, they took time to research and explained the situation to my understanding.

5 years ago

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Verified Customer

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John Henderson, NV

I've been a customer for five years now I am very pleased with the fast response time. They have outstanding customer service

5 years ago

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Verified Customer

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Spider Clayton, DE

First time I used it was a washing machine and they said it wasn’t covered. Then the next time was the hot water heater and they said it wasn't covered. The third time I needed it was for the blower on my furnace they replaced the part and took care of a problem for me.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .

Mar. 17th, 2021

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Verified Customer

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Vikas Morrisville, PA

I chose Choice Home Warranty because it was affordable. The customer support was very good--I was able to reach a person on the line.

5 years ago

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Jennifer And Derick Kansas City, MO

They've always answered and respond as quickly. The garbage disposal quit working and they sent somebody right out to fix it the next day.

5 years ago

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Verified Customer

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Charleen C Kansas City, MO

They were responsive they got back with me and reasonable amount of time so I got my appointment with the repair company quickly.

5 years ago

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Verified Customer

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Roscoe Spring, TX

When I do make a claim or a call customer support has always followed through with the emails and such as that which is nice.

5 years ago

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Verified Customer

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Donna Fritch, TX

Choice Home Warranty is more affordable than any other ones. Customer service is always nice and takes care of me right away.

5 years ago

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Verified Customer

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Tani Tucson, AZ

Recently my stove door had fallen off and I also had problems with the self-clean element. The person who came out was knowledgeable and knew what he was doing.

5 years ago

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Verified Customer

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Cyprian North Las Vegas, NV

Keep up the good work. I have been with them for a few years and they have been very professional and I’ve been satisfied with the work.

5 years ago

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Verified Customer

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Anil Ellicott City, MD

There was some leakage in the pipes and they came out fixed it and replaced the faucet too. If anything breaks down, it is taken care of as early as possible.

5 years ago

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Verified Customer

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Tareai Chicago, IL

The young man called and informed me he was on his way once he arrived figured out what the issue was and resolved it as well as gave me a few tips

5 years ago Edited March 7, 2022

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Verified Customer

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Jiangang Missouri City, TX

Everything with the service is okay, I am satisfied with it. I called a technician when my heater wouldn’t start and it was fixed in one day.

5 years ago

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Martha Derby, KS

Quite satisfied. I am sticking with them because they are great. My furnace quit working and within 4 hours they were here to fix it and it was done.

5 years ago

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Barbara Augusta, KS

Last month, I had plumbing backed up. Choice acted quickly and had someone out here the same day to take care of it. I also like the price.

5 years ago

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Verified Customer

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Wendy Wentzville, MO

They are very responsive, quick, and accurate. I had my heating element go out in my water heater and they came out to fix it the next day.

5 years ago

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Mary Deerfield Beach, FL

I am widow who lives alone. I’ve used the warranty twice for the toilet. The first time the guy was great. The second, the guy said it was two big for the spot so it wasn’t covered so my problem is not fixed.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 25th, 2021

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Verified Customer

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Fouzia Chantilly, VA

I like the company. I like their customer service. It is very professional. I called once for the air condition and they responded in a day.

5 years ago

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Verified Customer

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Faith Walnut Cove, NC

Oven wasn’t working and the gentleman that came out was able to fix is the next day. He was very nice. I am happy with customer service.

5 years ago

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Verified Customer

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Cyndi Las Vegas, NV

We had a leak in the upstairs tub and somebody was here the same day I put in the claim and it was fixed. It has covered what I needed covered.

5 years ago

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James Baton Rouge, LA

Always prompt and the people sent are very reliable for the most part. I would recommend them. I’ve had a good experience the few times I’ve used the warranty.

5 years ago