Frontpoint: Read 3,077 User Reviews From Real Homeowners

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Verified Customer

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Keith M Weston 315-323-3971

The Old Honeywell systems were good. The New Systems are terrible and Im looking to return it as it has caused mutiple false alarms and actually has gone off line and left my property unprotected.

7 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. We are going to have one of our Support Supervisors reach out to address your concerns in detail and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.

Jun. 17th, 2019

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Verified Customer

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Kath

Cheaper monthly fee. The cost of the equipment is fair. I feel secure with front point.

7 years ago

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Verified Customer

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Austin Abernethy

Excellent experience thus far as product is solid and customer service has been wonderful.

7 years ago

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Verified Customer

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barney

When I have called, I had good help. Someone, a man , helped me with vacation questions.

7 years ago

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Verified Customer

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Alex Delano, CA

They are really helpful and answered all our questions. It is easy to use and very accessible.

7 years ago

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Verified Customer

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Andrew Wilmington, DE

Sometimes the camera go off when they shouldn't, so it could benefit from better quality cameras outside.

7 years ago

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Verified Customer

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Danny

They are responsive. If there's an issue they are knowledgeable and quick to respond

7 years ago

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Verified Customer

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Robert Dayton, OH

Quick to answer your questions and solve problems. Ability to view the cameras on my phone is the best.

7 years ago

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Verified Customer

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Roy Abilene, TX

Frontpoint has always been real friendly and willing to help no matter what what time it was.

7 years ago

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Verified Customer

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William Florissant, MO

I'm constantly having issues with the alarm system going offline. I have new equipment that is all up to date.

7 years ago

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Verified Customer

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Zach Akron, OH

I've had a couple false alarms and every time they've ever called me they were very nice.

7 years ago

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Verified Customer

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Mona H. Cravens

Reliable, ease-of-use. Convenience of system's dependence on blue-tooth technology.

7 years ago

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Verified Customer

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Holly

Their sales people were great when selling the product, but were non-existent when I had a question after I placed my order.

7 years ago

Reply from Frontpoint

Thank you for sharing your experience. We would like the opportunity to answer all your questions and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon.

May. 30th, 2019

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Verified Customer

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Richard

The device was very easy to use, and I receive great service when I have questions.

7 years ago

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Verified Customer

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Tamara

Front point doesn't properly address their customers concerns. They gave my home password without validating their identity. The device itself disconnects from the internet all the time.

7 years ago

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Verified Customer

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Peter

Customer service is very friendly and helpful. The device was very easy to install, and I would recommend other use it.

7 years ago

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Verified Customer

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Daniel

Customer service always answers my questions promptly. They have a couple bugs in their new system.

7 years ago

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Verified Customer

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Jerry Norristown, PA

Great service, great prices and attention to detail. I like the text alerts that I receive.

7 years ago

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Verified Customer

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Anonymous Cooperstown, NY

Works great and doesn't have any false alarms. They seem to be conscientious and genuinely care about their customers.

7 years ago

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Verified Customer

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Chris Lenoir, NC

Affordable, easy to use, and easy to set up. It is easy to reach out to them when you need it.

7 years ago

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Verified Customer

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Anonymous Gainesville, FL

They are very professional and I like the remote control feature. It is very easy to use.

7 years ago

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Verified Customer

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Rori Middleville, MI

They are always quick to respond and eager to help out. The system is always reliable.

7 years ago

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Verified Customer

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Emilio Lompoc, CA

Easy to use, but I wish it had a touch screen. People are always available to help you.

7 years ago

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Verified Customer

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Andrea Downers Grove, IL

Reasonably priced and easy to use. Whenever I call they answer right away and help fix my issue.

7 years ago

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Verified Customer

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Andrea Determan

Great products, excellent customer service, billing is easy and delivery was fast

7 years ago

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Verified Customer

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Anthony Arredondo

Excellent all around! Great customer service and response! They're always there when you need them.

7 years ago

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Verified Customer

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Mark Linn

I have had nothing but positive experiences with Frontpoint. Customer service has been good.

7 years ago

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Verified Customer

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Dustin Giertz

They are truly responsive as advertised. Good company, people who actually listen.

7 years ago

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Verified Customer

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Steven

The security equipment has given me no issues. The best thing is the remote access to the system.

7 years ago

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Verified Customer

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Bob

We chose them because of the quality and the price. They have done everything they said they would do.

7 years ago

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Verified Customer

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Emily

Nothing super great or super bad has ever happened. It works and I like the option where I am able to use the app on my phone.

7 years ago

Reply from Frontpoint

Thank you for taking the time to share your experience with us and please let us know if there is ever anything we can do for you.

Apr. 22nd, 2019

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Verified Customer

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James Cheboygan, MI

The customer service from Frontpoint is very responsive. The system is easy to use.

7 years ago

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Verified Customer

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Youssef Decatur, GA

The representatives are good, they just need a little bit more experience. It's been a great system for me.

7 years ago

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Verified Customer

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James Sweetwater, TN

I like that I can arm the system by my phone. The system needs longer range sensors.

7 years ago

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Verified Customer

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Mike

Always available by phone and willing to work out problems to your satisfaction.

7 years ago

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Verified Customer

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George

I really like having remote access to my security system and to lock and unlock doors.

7 years ago

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Verified Customer

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Scott Chetek, WI

The system is easy to use and anytime I've had an issue they have resolved it quickly.

7 years ago

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Verified Customer

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Shannon

The customer service is amazing. They are very helpful and friendly. The installation is very easy.

7 years ago

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Verified Customer

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Mark Mountain View, CA

They called promptly when I had a break in, and they were very nice when they set up the whole system for me.

7 years ago

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Verified Customer

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Richard Eucha, OK

I had some technical problems and didn't get very good answers to my questions. The equipment is good stuff.

7 years ago

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Verified Customer

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Susan Columbia, MO

The customer service representatives were very helpful. I don't like the doorbell camera though.

7 years ago

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Verified Customer

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Tom Lexington, KY

It's durable and reliable. They are responsive to requests or questions as well.

7 years ago

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Verified Customer

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Leslie

It's easy to use and they responded immediately to our situation and handled it well.

7 years ago

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Verified Customer

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Jabe

Reviews online is why I went with Frontpoint. When I call, they respond. The system works and it's easy to use.

7 years ago

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Verified Customer

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4 McMinnville, OR

The cameras weren't that easy to install. The equipment is otherwise good, but with a high monthly service fee.

7 years ago

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Verified Customer

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2 Baltimore, MD

The device isn't that reliable, and they need better customer service. They advertise 24 hour customer service but it is sometimes hard to get a hold of them.

7 years ago

Reply from Frontpoint

Thank you taking the time to share this feedback with us. We ask that you please private message us with the name on your account so we can make this situation right for you.

Mar. 18th, 2019

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Verified Customer

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Oneil

My experience with Frontpoint has been good so far. There customer service department is very responsive.

7 years ago

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Verified Customer

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Mila Thompson

Agents have been very helpful answering questions and helping to resolve issues.

7 years ago

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Verified Customer

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fernando alonso

Great customer service. The only improvement I will say is more high tech equipment.

7 years ago

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Verified Customer

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Jon Marler

Very good customer service and alerts using their security system. Easy to operate remotely

7 years ago

Frontpoint Reviews