Frontpoint: Read 3,077 User Reviews From Real Homeowners

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Verified Customer

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Bob Hall Peoria, IL

Outdoor cameras were bad and I had to go to another vendor. Get better outdoor cameras.

6 years ago

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Verified Customer

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Jaime Fort Worth, TX

Easy and friendly! Love that it is on signal so when our internet goes out, we are still secure!

6 years ago

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Carolyn Hollywood, FL

Front Point always answers on time, they would be my selection for security company.

6 years ago

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Dennis Lake Placid, FL

I had a couple of battery issues and they took care of it right away... no problem whatsoever.

6 years ago

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Verified Customer

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Ed Olla, LA

We were able to set it up ourselves. When the doors open, the alarm goes off and they call, so everything works good.

6 years ago

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Vincent El Cajon, CA

Inexpensive and easy to maneuver. It's easy to operate and I feel secure. It's just a good company.

6 years ago

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Al Auburn, WA

The system works and we've never had a problem. They're always there and very helpful.

6 years ago

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Steve Mooresville, IN

It's convenient and a good price. They've been able to resolve my issues in a short period of time.

6 years ago

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Verified Customer

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Alicea

I really appreciate their fast customer service. I'm great full how easy it is to install.

6 years ago

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Verified Customer

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Leonard Brown

I'm impressed totally with all faucets of my security business that protects my cars and Man Cave

6 years ago

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Teresa Richardson

Very pleased with my system. Frontpoint was attentive to my needs and I feel more secure.

6 years ago

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5 Marshfield, WI

Reliable and easy to install. They cover all my questions when I call. They follow up really well.

6 years ago

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5 Rochester, NY

They've been good about everything so far, it is convenient and I haven't had any problems.

6 years ago

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Brian Sound Beach, NY

The response is everything I need. Everything works and is easy, convenient, and affordable.

6 years ago

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Jamie Syracuse, UT

They are always helpful and it works pretty good. It is inexpensive and easy to use.

6 years ago

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Richard Shelby, NC

customer service is always successful whenever I need them. The home security is quick to use.

6 years ago

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Verified Customer

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Marylee Midlothian, VA

Customer service is always successful whenever I need them. The home security is quick to use.

6 years ago

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Carl Smith

Customer service response is very good. The cameras are ok, but the doorbell camera is not activating by movement only if the bell is pushed.

6 years ago

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Tommy Yao

They would deliver the equipments directly to you. this company values the customer's safety

6 years ago

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Justin Bond

It's been ok. We have multiple sensors that have and continue to glitch, and customer service can't ever seem to figure out why.

6 years ago

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Lauren Celestin

Easy to set-up and use. I can take it with me when/if I relocate with no hassle.

6 years ago

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John

I don't like the fact you have to marry with FP for two years. I also think the equipment price is too high, way above the market.

6 years ago

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Charles

Knows there product very well and can handle any issues quickly and professionally

6 years ago

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Wanda

I love it. I feel so secure having it. That are very professional any time I have called then.

6 years ago

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Verified Customer

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Bob

Works well, fair price, no issues. Door sensors and motion sensor work well and are easy to instsll

6 years ago

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Verified Customer

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Daryl Washechek

It is alright but probably would not invest again. Not able to shut system off while home so it is annoying. System looses connection with door alarms all the time

6 years ago

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Verified Customer

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Latasha Sharp

I feel it's been a horrible experience I've been paying for a system that does not work. Customer service has a bad attitude when you call for them to help you. Can't wait to contract is over.

7 years ago

Reply from Frontpoint

We appreciate you taking the time to bring your concerns to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are entirely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Oct. 3rd, 2019

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Verified Customer

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Shannon Jones

Horrible service. My alarm went off in the middle of the night and I could barely here it. The doorbell alarm didn't fit and I paid too much. I don't feel secure at all with this service.

7 years ago

Reply from Frontpoint

We apologize for any negative experience you may have had with us, as that is certainly not our goal here at Frontpoint. We'd like to take a moment to make things right, which is why one of our Support Supervisors will be reaching out to you shortly. Thank you for your feedback and we look forward to speaking with you soon.

Oct. 3rd, 2019

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Verified Customer

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Patt

I'm not that satisfied with it. Every time I call it takes about 2 hours. I keep getting cellular failures. Everything I bought it for does not work.

7 years ago

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anonymous

They weren't able to answer my questions. It's lacking a lot of features. I can't disable the notification of doors open or doors close.

7 years ago

Reply from Frontpoint

We appreciate you sharing your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? We look forward to hearing from you soon!

Oct. 22nd, 2019

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Verified Customer

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David Mantua, OH

Very competent people on the phone. It's sophisticated yet easy to understand and operate.

7 years ago

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Misty

I love the app on my phone. I haven't had any problems with it. They are very friendly and helpful.

7 years ago

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Loyal

I am not happy with Frontpoint at all. They said if I didn't like it, I could send it back and get my money back and when I wanted to do that, they wouldn't give it to me so now I have the system and am not using it at all.

7 years ago

Reply from Frontpoint

We appreciate you sharing your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? We look forward to hearing from you soon!

Oct. 22nd, 2019

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Verified Customer

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Anonymous Freeland, PA

I've had quite a few issues with getting this to operate properly. I've replaced a couple of parts. I still haven't decided whether I'm going to keep the system or not.

7 years ago

Reply from Frontpoint

Thank you for taking the time to share your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon!

Oct. 15th, 2019

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Melanie Punta Gorda, FL

I had a false alarm and the customer service hung with me until I got it right. The system appears to be pretty good.

7 years ago

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Michael Louisville, KY

Normally a human calls me from Frontpoint. I do have difficulties for certain equipment.

7 years ago

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James Trenton, NJ

I've had no complaint. They've always been friendly on the phone. It's easy to use and it's small.

7 years ago

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Shannon Draper, UT

The best thing about Frontpoint is that you can operate the system throught the app.

7 years ago

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Raeley Edmond, OK

They are always very helpful and friendly. I feel safe and I like the easiness of it all.

7 years ago

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Lee Cordova, TN

The wireless option is great and the app works well. They are very responsive and help give us what we needed.

7 years ago

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Verified Customer

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Seungpyo Los Altos, CA

Easy to use, install, and monitor. It has never failed me. It is always on time.

7 years ago

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Verified Customer

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Diana Schierbeck

Easy to install. Customer Service had been very helpful. No improvements needed.

7 years ago

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Rob Gaber

To date they have been fine. Slight issue only once and it was quickly resolved.

7 years ago

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Victor Martinez

Horrible. The equipment is always saying offline or has some kind of faulty issue. Tried calling customer service to help get it fix at least 4 different times but still nothing has been fixed.

7 years ago

Reply from Frontpoint

We appreciate you taking the time to share your experience with us. One of our Support Supervisors is looking into your account now and will be reaching out to address your concerns in detail and make sure you are taken care of moving forward. Thanks again and we look forward to speaking with you soon.

Oct. 3rd, 2019

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Verified Customer

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V Moniz

Horrible. Absolutely nothing, the alarm never properly functioned. Had to call customer service constantly. Spent endless hours on the phone with them, re-troubleshooting each time to never find a solution.

7 years ago

Reply from Frontpoint

Hello,

Thank you for your feedback. We wish you the best with your security needs moving forward, and if you do need anything please don't hesitate to reach out to us. Have a great day!

Sep. 12th, 2019

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Verified Customer

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Boni Dante

Not good an experience at all. I can't wait until end of the agreement that I have to swallow due hidden cost. Not been told that the service offered is only for a limited time.

7 years ago

Reply from Frontpoint

Hello,

We apologize for any negative experience you may have had with us, as that is certainly not our goal here at Frontpoint. We'd like to take a moment to make things right, which is why one of our Support Supervisors will be reaching out to you shortly. Thank you for your feedback and have a nice day!

Sep. 12th, 2019

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Verified Customer

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Lisa Marie Williams

I''ve truly enjoyed having the peace of mind the system offers in addition to the simplicity.

7 years ago

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Verified Customer

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Robert

Great customer service! Very quick to call me and have been very patient with false alarms.

7 years ago

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Verified Customer

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erica vitori-tate

Great service consistently when I call and have questions or need technical assistance

7 years ago

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Verified Customer

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Andrea Rothe

Love the customer service and easy to install, user friendly all the way around!

7 years ago

Frontpoint Reviews