Frontpoint: Read 3,077 User Reviews From Real Homeowners

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Verified Customer

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Susan Young

I am not really impressed. My door will open and it does not register. I was in bed last night and it said it opened and it never did. Plus the voice is annoying

7 years ago

Reply from Frontpoint

We appreciate you bringing your experience to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

Sep. 11th, 2019

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Verified Customer

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Djoka

Excellent service - no used car salesman tactics like from the other 2 big companies

7 years ago

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Robert Christie

Customer service is great. They took care of our problem quickly and effortlessly.

7 years ago

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Verified Customer

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Stephen Pecoraro

Very nice to deal with! Other than a lower monthly fee I couldn't find another thing to improve!

7 years ago

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Verified Customer

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Maria

Each time I've called due to technical issues, they've responded quickly and thoroughly.

7 years ago

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Verified Customer

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Mark Shortridge

Nothing but problems from day one. Failure of sensors and equipment. Replacements over and over. Failure to report an alarm to center. I don't trust the alarm. Once out of contract I'll be canceling.

7 years ago

Reply from Frontpoint

Thank you for your feedback. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

Sep. 5th, 2019

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Verified Customer

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steve sawyer

always responsive and helpfull - wish they had a low temp sensor for furnace out situations

7 years ago

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Verified Customer

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Daniel

They were very prompt and very helpful. We received everything very quickly. It's easy to use.

7 years ago

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Verified Customer

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Martin Poulsbo, WA

They've always been responsive to us when we needed something. It's easy to use.

7 years ago

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Verified Customer

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Arkady

I am a long time customer and it is easy to install by yourself and it is much cheaper.

7 years ago

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Verified Customer

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Curtis

Everything we've had happen has been easy to deal with. The price is good and it is easy to use.

7 years ago

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Verified Customer

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Lochlin

Our system doesn't really work and we're not sure how to fix it. It is nice having the sign in the front yard to deter burglars.

7 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would be happy to have one of our Support Supervisors reach out to assist you with your system and make sure everything is working exactly how you need it to. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Aug. 26th, 2019

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Verified Customer

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Dennis Roanoke, IN

You get a good value and good price. The service is prompt and it is good quality.

7 years ago

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Verified Customer

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Charlene

I get a lot of false alarms but it gives me peace of mind. They are quick to respond and kind and patient.

7 years ago

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Verified Customer

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Wendy

I'm sure it is common, but having the ability to arm it on my phone is convenient for me. There have been a few things I haven't been happy about. I wish I had gotten a ring.

7 years ago

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Verified Customer

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Tommie Irving, TX

Customer service has been difficult to contact at some times but I haven't had any problems with he equipment.

7 years ago

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Verified Customer

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Jacob Houston, TX

Couple small malfunctions but other than that everything seems to be fine. They've been easy and accesable.

7 years ago

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Verified Customer

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Andrea Fort Lauderdale, FL

Difficult to install and it's not user friendly. I have had terrible customer service. I was double billed for a doorbell and then one of the doorbells that blew up they told me that it was my fault not theirs.

7 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Aug. 26th, 2019

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Verified Customer

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John Port Chester, NY

Wireless and was easy to install. It seems to be reliable equipment. No failures.

7 years ago

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Verified Customer

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Esther Bloomfield Hills, MI

I had 2 systems, my circumstances change and I only need one. They refuse to receive the other system back and now I'm stuck with the bill.

7 years ago

Reply from Frontpoint

Thank you for sharing your concerns with us. We would like the opportunity to make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Aug. 26th, 2019

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Verified Customer

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Brian Cosby

Billing department needs to email invoices every month. My account has been charged twice in a month this month and nobody can tell me why. Need invoices so I can see what I'm paying for.....

7 years ago

Reply from Frontpoint

Brian, we apologize for any inconveniences you had regarding those charges. One of our Support Supervisors is looking into your account and will be reaching out to assist you. We appreciate you bringing this feedback to our attention and we look forward to speaking with you soon.

Jul. 29th, 2019

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Verified Customer

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Eric Giboyeaux

The system works as designed after months of troubleshooting and issues. Customer service was disappointing and the account manager was useless and was content with my dissatisfaction.

7 years ago

Reply from Frontpoint

Eric, our customer's satisfaction is one of our top priorities here at Frontpoint which is why we're going to have one of our Support Supervisors reach out to you shortly to address all of your concerns. Thank you for giving us your feedback and we look forward to speaking with you soon!

Jul. 29th, 2019

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Verified Customer

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Carolie

It's been "okay". I'm not impressed with the portal and even more unimpressed by the "Help" center online when trying to find an answer to a question.

7 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jul. 29th, 2019

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Verified Customer

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Dianne Elephant Butte, NM

Okay but expensive and way too hard to get the camera to work. constantly loses its connection. if I had to do it again I would not buy it

7 years ago

Reply from Frontpoint

It is important to us that your system always works exactly how you need it to. We would like to have one of our Support Supervisors reach out to investigate that camera! At your earliest convenience could you please private message us with the full name on your account? Thanks for your feedback and we hope to hear from you soon!

Jul. 30th, 2019

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Verified Customer

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Pam Ventgen

Easy to use. Seems effective. Feel much safer. Like that can leave upper windows open a crack.

7 years ago

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Verified Customer

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Grady Lindsey

Great so far just sometimes wi fi trouble. I have one smart lock which was free

7 years ago

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Verified Customer

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Aaron

They always take care of me and return my calls. It works great and it is all wireless.

7 years ago

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Verified Customer

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Tammy

I've had a few problems with my sensors. They've always responded to every call and every question that I've had.

7 years ago

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Verified Customer

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Noble

It compares equally to other companies. The front door camera is not very good but the rest of the sensors are all good.

7 years ago

Reply from Frontpoint

It is important to us that your system always works exactly how you need it to. We would like to have one of our Support Supervisors reach out to investigate those sensors! At your earliest convenience could you please private message us with the full name on your account? Thanks for your feedback and we hope to hear from you soon!

Jul. 22nd, 2019

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Verified Customer

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Jamie

The best thing is that it's wireless. It is hard to get a hold of them and they need to get their prices down to be more competitive. I am very disappointed.

7 years ago

Reply from Frontpoint

Thank you for reaching out to us. We would be happy to have one of our Support Supervisors reach out to assist you. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jul. 22nd, 2019

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Verified Customer

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Xishan

Every time I need a make a phone call to them, it went right as I needed. The system is convenient.

7 years ago

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Verified Customer

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Khaled

I like the convenience of it being on my phone also I got a couple of things for free.

7 years ago

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Verified Customer

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Chris

Equipment is well made and it seems to work fine. Customer service has always been helpful.

7 years ago

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Verified Customer

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Robert

I think they are trustworthy but it is hard to get them on the phone sometimes. The best thing about the security system is the protection.

7 years ago

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Verified Customer

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Robert

The customer service is fast on responding. It actually works and keeps me safe.

7 years ago

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Verified Customer

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Michael Clever, MO

A real person answers my call. Sometimes the system doesn't work but the majority of the time it's good.

7 years ago

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Verified Customer

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Anthony

Security is not worth the price. System is glitchy and has gone off randomly at night but customer service is closed and can''t help until the following morning.

7 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jul. 3rd, 2019

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Verified Customer

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Don Jones

Product and support seems very good. They've been responsive whenever I had questions.

7 years ago

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Verified Customer

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Peter Merchant

Relatively easy to install, unfortunately if the molding is curved, placement is difficult.

7 years ago

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Verified Customer

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Donovan Rose

Frontpoint has good equipment and could make good deals. What can improve is the flexibility of the monthly payment.

7 years ago

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Verified Customer

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Dave

Once I bought and installed the equipment, everything just works. I dont think about it, i like that!

7 years ago

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Verified Customer

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Erika Thoms

it's been subpar. The alarms go off in the middle of the night and middle day when I'm in the shower and no-one seems to be ale to fix it. If you have recessed doors choose elsewhere.

7 years ago

Reply from Frontpoint

Thank you for taking the time to share this feedback with us. We are going to have one of our Support Supervisors reach out to address your concerns in detail and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.

Jun. 24th, 2019

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Verified Customer

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Jeff

People on the phone are nice, they try to be helpful. Equipment is junk and has been a constant problem for 8 months to a point I don''t even bother setting the alarm anymore

7 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon.

Jun. 24th, 2019

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Verified Customer

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Jason

Liked installing hate connivence there is never people to answer phone calls and not always get a call back didn''t get follow up on test alarm. Alarm isn''t loud at all

7 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon.

Jun. 24th, 2019

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Verified Customer

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Sirini Jeudy-Hugo

Good customer service. Some glitches with technology which could be improved - false alarms, defective sensors

7 years ago

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Verified Customer

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ZE

Great customer service! Delivery is always fast and I always get great customer service.

7 years ago

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Sohail Park Ridge, IL

I had a good experience with the customer service. When I had a problem, they were able to resolve my issues.

7 years ago

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Verified Customer

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Nicholas Raeford, NC

We've had a great deal of trouble with it since we started the service. The equipment does not seem to work and we get random alarms going off in the middle of the day, the middle of the night, in the evening.

7 years ago

Reply from Frontpoint

We appreciate you taking the time to share your feedback with us. We would like the opportunity to make this situation right for you and your family as it is very important to us that you feel fully protected with your Frontpoint system. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jun. 17th, 2019

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Verified Customer

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David

Any time I needed help, they've been there to help. I like the simplicity of the system.

7 years ago

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Verified Customer

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Monica

I was quoted a price on the phone, and then was charged a different price. I was told they would review the taped conversation, but I don''t believe they bothered....still paying ~$44/ mo!

7 years ago

Reply from Frontpoint

Thank you for sharing this feedback with us. We are surprised to read some of the details of your review and would like the opportunity to investigate your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jun. 17th, 2019

Frontpoint Reviews