Frontpoint: Read 3,077 User Reviews From Real Homeowners

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Verified Customer

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Robert Slind Mount Vernon, WA

They could be honest. they lied to me when I ordered their service

7 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. We are going to have one of our Account Supervisors look into your account and reach out to assist you. Thanks again and we look forward to speaking with you soon.

Nov. 1st, 2018

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Verified Customer

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Rabih Charara Dearborn Heights, MI

They must be frank that the mobile application is an extra charge

7 years ago

Reply from Frontpoint

We appreciate you taking the time to share this feedback with us. We apologize for any negative experience you feel you have had with us, as that is never our goal here at Frontpoint. Rest assured, one of our Support Supervisors will be reaching out to address your concerns in detail and make sure you are entirely taken care of moving forward! Thanks again and we look forward to speaking with you soon.

Nov. 1st, 2018

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Verified Customer

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yolanda jamison

friendly staff willing to answer questions

8 years ago

Reply from Frontpoint

Thank you for sharing this feedback with us and please let us know if you ever need anything moving forward.

Sep. 18th, 2018

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Verified Customer

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David berk

Extremely poor service poor quality inadequate explanations. Obscure contract

8 years ago

Reply from Frontpoint

Thank you for sharing this feedback with us. It is important to us that you always receive the help you need so we are going to have one of our Support Supervisors reach out to address your concerns and make sure you are taken care of. Thanks again and we look forward to speaking with you soon!

Apr. 30th, 2018

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Stanley Schiller Park, IL

Excellent service, quick callback after an alarm.

8 years ago

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Bob F. Syracuse, NY

Great customer service and very courteous

8 years ago

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Andrea Woods

Company did try to get me set up, however I never did get it going. Company charged me anyway monthly for the length of the contract.

9 years ago

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Irv Naperville, IL

Monthly Monitoring Fees are "Way To High" compared to others . You need to "Lower" your monthly monitoring fees

9 years ago

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Verified Customer

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Shaefer Wall Cypress, CA

Terrible customer service and shady sales people

5 years ago

Reply from Frontpoint

Shaefer, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Oct. 4th, 2021

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Verified Customer

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Henry F. Garcia Lucerne Valley, CA

Can't seem to get someone from there company out here?

5 years ago

Reply from Frontpoint

Hey Henry, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Aug. 12th, 2021

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Verified Customer

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S Shah Duarte, CA

Did not delivery as promise - very poor service

5 years ago

Reply from Frontpoint

Hello, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Aug. 12th, 2021

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Verified Customer

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Jackie Moore

Our system is not working. can't get it to reboot

6 years ago

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Verified Customer

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Susan Minneapolis, MN

It doesn't work and my issues have never gotten resolved.

7 years ago

Reply from Frontpoint

We appreciate you sharing your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? We look forward to hearing from you soon!

Oct. 22nd, 2019

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Verified Customer

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P. B.

Horrible service and predatory business tactics!!!

7 years ago

Reply from Frontpoint

We are surprised to read the details of your review and would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? We look forward to hearing from you soon!

Oct. 3rd, 2019

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Verified Customer

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Ronald

Customer service has not been able to resolve my problems.

7 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We apologize for the negative experience and would like the opportunity to make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Aug. 26th, 2019

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Verified Customer

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GA

Poor quality equipment that fails repeatedly

7 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jul. 29th, 2019

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Verified Customer

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Joe McCormac

System is offline. No one has even called.

7 years ago

Reply from Frontpoint

Joe, we appreciate you taking the time to bring your concerns to our attention. It is important to us that your system works exactly how you need it to so we are going to have one of our Support Supervisors reach out to address your concerns and make sure you are fully taken care of moving forward!

May. 24th, 2019

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Verified Customer

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local business

terrible equipment, constant failures and faulty readings

7 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon.

May. 7th, 2019

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Verified Customer

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AN UNSATISFIED CUSTOMER

THEY HAVE NO OPERATIONAL SKILLS FROM ONE DEPT.TO ANOTHER

7 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to speak with you further regarding your concerns. At your earliest convenience, could you please private message with the name on your account? Thanks again and we hope to hear from you soon.

Mar. 27th, 2019

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Verified Customer

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Matt Wiese

Very unimpressed with your video "Max upload limit"

7 years ago

Reply from Frontpoint

We appreciate you sharing your feedback with us. One of our Support Supervisors will be reaching out to address your concerns in detail and make sure you are taken care of moving forward. Thanks again and we look forward to speaking with you soon.

Feb. 21st, 2019

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Verified Customer

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Ricardo

They should let ne cancel without paying them

7 years ago

Reply from Frontpoint

We appreciate your feedback. At your earliest convenience, could you please private message us with the name associated with your account? Thanks again and we hope to hear from you soon.

Feb. 13th, 2019

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Verified Customer

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Gordon

The customer support is terrible and the device is junk.

7 years ago

Reply from Frontpoint

Thank you for taking the time to bring your concerns to our attention. Rest assured, one of our Support Supervisors is looking into your account and will be reaching out to make sure you are entirely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Nov. 1st, 2018

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Verified Customer

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Anonymous Richmond, TX

The system is very vulnerable to tampering.

7 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon!

Oct. 31st, 2018

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Verified Customer

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TK

Hidden Costs and Unfair means of business.

8 years ago

Reply from Frontpoint

Thank you for sharing this feedback with us. We would like the opportunity to make this situation right for you. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon!

Apr. 30th, 2018

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Mark E Kahanca Geneva, OH

First it was an adequate alarm company. But when I cancelled it was a hassle. Too pricey for the service. Shop around.

7 years ago

Reply from Frontpoint

Mark, we apologize for any inconveniences you experienced when calling to cancel and appreciate you taking the time to share your feedback with us . We wish you the best of luck with all of your security needs moving forward and ask that you please let us know if there is anything we can ever do for you in the future.

May. 14th, 2019

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caren Bailey

Terrible sales team. Bait and switch company. Will say anything to make a sale. Buyer beware.

9 years ago

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Alaina Zepeda Gonzales, LA

The products have all malfunctioned, and simply do not work.

9 years ago

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