Frontpoint: Read 3,077 User Reviews From Real Homeowners

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Verified Customer

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Jessie Sorensen-Egan

System is good but receiving a broken sensor to start was not. So we are getting an alert every time we set it.

7 years ago

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DV

Very easy installatiin and easy to use with phone applucation. Great customer service!

7 years ago

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Abel Arce

Poor. They have been pushing a new product that still has many issues. Considering the nature of the business that should not be the case. Customers property and safety are in jeopardy.

7 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. It is important to us that your system works exactly how you need it to so we are going to have one of our Support Supervisors reach out to address your concerns in detail and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Feb. 21st, 2019

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Verified Customer

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Dan

It is convenient, easy to install, and easy to monitor. It is worth every penny.

7 years ago

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Jorge

Every time I call, they answer all my questions quickly and help me fix what is wrong.

7 years ago

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Abhimanyu Austin, TX

Some of the equipment broke, but they were able to send us replacements quickly.

7 years ago

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Elissa

It is very convenient and has a good price point. The equipment is very user friendly.

7 years ago

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4

Every time I call the customer support I get through right away. I don't think the system is up to date.

7 years ago

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4

The equipment is good. I have a few minor issues with the cameras but other than that, it was very good.

7 years ago

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5 Burlingame, CA

I think the customer service is really strong. I like how they helped me resolve my issue.

7 years ago

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Don Anaheim, CA

I recommend it. It is easy to set up. Every time I had an issue, they responded right away.

7 years ago

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Stephen

Anytime I have called over there, they are really fast answering the phones and getting information to me.

7 years ago

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Fred

I have had many problems with the front door camera. Customer service has always solved the problems.

7 years ago

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Dan

It is very easy to place and to use. The additional help getting things installed was nice.

7 years ago

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Verified Customer

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James caldwell Raeford, NC

Nothing so far that shows isn't thing different than other home security companies. Which that control panel would link to the door bell

7 years ago

Reply from Frontpoint

We appreciate you taking the time to share your feedback with us and ask that you please let us know if you ever need anything moving forward.

Feb. 1st, 2019

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Verified Customer

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Allen Jacksonville, NC

Every time the alarm goes off and we don't disarm it they're on the phone in no time.

7 years ago

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Verified Customer

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stella caldwell

The way of installation is great, family can do it. Feel more secured. Tapes or glue to install need stronger ones.

7 years ago

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Verified Customer

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Ashley

Great customer service, easy install, lots of options and additions to add onto your security

7 years ago

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Verified Customer

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Leo Patino

Frontpoint has been great. Easy to install and easy to use. Amazing customer service.

7 years ago

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Verified Customer

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Charles Waterford, MI

I was very impressed with how professional everyone was. The service looks a little cheaper.

7 years ago

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Walter Bradenton, FL

The service is affordable. I recommend Frontpoint to everyone. I really like their customer service

7 years ago

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Verified Customer

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Sanadin

We did have an issue with our sensors, but customer service took care of it right away.

7 years ago

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Verified Customer

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Nicolas

Customer service is always available when I need them. Everything works as expected.

7 years ago

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Verified Customer

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Alexandra

I wasn't made very clear on how the system and service is supposed to work in the beginning.

7 years ago

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Verified Customer

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Pablo

The device that was sent to me repeatedly says "low battery". It takes a couple of days before I can hear back from somebody.

7 years ago

Reply from Frontpoint

Thank you for sharing this feedback with us. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon.

Jan. 18th, 2019

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Verified Customer

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Lina Tampa, FL

I requested a key chain button and I requested it twice and it was never sent so I was not happy with that.

7 years ago

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Verified Customer

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Rob

Every time I've called in I've got a human being and they help with every issue so far.

7 years ago

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Verified Customer

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David Winter Springs, FL

Every time I've called the customer support, they've helped resolve my problems.

7 years ago

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Verified Customer

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Bonnie

Great response time. Easy to install.Helped me walk through installing and the setup.

7 years ago

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Verified Customer

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Kuntcheramen Khafra

The customer service is impeccable. The system works well and the mobile app is convenient.

7 years ago

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Carl Dublin, CA

I chose frontpoint because it was wireless. I've never really had a problem with their equipment.

7 years ago

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Edward Maple Valley, WA

We're still tweaking the system to try to figure out what's best for us. Customer support is there when we need them.

7 years ago

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Charles Nacoochee, GA

It's easy to use and works well. Customer service answers and are very friendly.

7 years ago

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Renata Dayton, OH

I chose it because of the price point. It seems to work well and it was easy to install.

7 years ago

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Brent

Great customer service, the camera occasionally has trouble connecting to the internet

7 years ago

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Dan Anderson

I feel they can communicate more and they can check up on thier clients to make sure there alarms are working.

7 years ago

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Verified Customer

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Henry Calderon Jr

Equipment is reliable but the service for monitoring when alarm went off they did not even call or dispatch anyone

7 years ago

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Verified Customer

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John Reston, VA

Its a great system! The automation aspects are wonderful. Better Alexa integration would be great.

7 years ago

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Verified Customer

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Gerald Ronan Redwood City, CA

great customer service. The people I talk to are professional and calm when talking on the phone.

7 years ago

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Verified Customer

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Donna Louisville, KY

It's easy to operate and if you have any questions, just call. It's easy installation.

7 years ago

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Verified Customer

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Joni Lumberton, TX

They're quick to respond and quick to help. I feel like maybe they could be mounted better than with double sided tape.

7 years ago

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Tim Gretna, VA

I've had an issue with one sensor and it has yet to be resolved for about nine months. The equipment was easy to install.

7 years ago

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Paul Oakland, MD

It's extremely easy to work with and they've always answered every one of my questions.

7 years ago

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David Gainesboro, TN

The only problem I had was with the matter of time that it took to get a different unit.

7 years ago

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Prasad Phoenix, AZ

I don't have any issues with the equipment and they're very helpful and knowledgeable.

7 years ago

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Terry Corbin, KY

They wanted to charge us more than what we got and actually needed. It's an easy set up.

7 years ago

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Anonymous Gainesville, FL

I wish the price would be a little cheaper. Customer service is always available.

7 years ago

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Verified Customer

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jeremy Olean, NY

service is great. the price is a little high for the service monthly but some other companies do not charge monthly.

7 years ago

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Verified Customer

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Srilekha Durham, NC

They are quick in resolving issues. I don't think they have as smart of technology as they can have.

7 years ago

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Verified Customer

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Richard Warminster, PA

I was having a little bit of difficulty connecting something and I called them and they helped me.

7 years ago

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