Frontpoint: Read 3,077 User Reviews From Real Homeowners

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Verified Customer

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Jim Huntington Beach, CA

They have gone the extra mile and been very helpful. I have no problems with the system.

5 years ago

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Bill Raleigh, NC

When we need them they are very responsive but they could have a better home kit support.

5 years ago

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Don Lapeer, MI

Very good support offset by poorly designed control panel that requires 2 outlets to work, and is very hard to view.

5 years ago

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Janice G Fort Lauderdale, FL

They respond quickly and customer to trouble shoot problem or set equipment excellant

5 years ago

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William Powell Grants Pass, OR

system works, customer service is helpful and fast (and speaks english as primary language).

5 years ago

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James

App is very easy to use but there have been times when there is an issue with the connection sensors.

5 years ago

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Joseph Columbus, MS

The best security. They are very reliable and responsive. They ask the right questions when I call.

5 years ago

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Anthony Wayne, PA

Wireless and easy to do yourself. Whenever there are issues, they have fixed them right away.

5 years ago

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Anonymous Leander, TX

It is plenty good. The set up is basic and I like that I can track my door opening and that I can unlock and lock it.

5 years ago

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SAI B San Jose, CA

i like the way it works and connectivity plus clarity of video cams and the sensors etc

5 years ago

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Larry Batina Portland, OR

1. Easy to install; 2. Easy to access & view; 3. Good library of stored pictures

5 years ago

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Verified Customer

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Jon Silverberg Sheridan, IN

A very easy system to install and easy to work. Also, very quick response to alerts.

5 years ago

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Verified Customer

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CURT GUSTAFSON Vancouver, WA

Had a couple alarms ,frontpoint quickly responded , thankfully they were false alarms

5 years ago

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Lordson L Yue Los Altos, CA

Generally everything is fine. HW is a little behind competitors I feel and price is a little higher

5 years ago

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Lavina Clifton, NJ

It works perfectly well though there seems to be a problem every time I am out of town. It is accessible on mobile phones.

5 years ago

Reply from Frontpoint

thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Jun. 4th, 2021

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Verified Customer

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Michael Richmond, TX

I find that their equipment is dependable, that is the best thing and it is easy to use.

5 years ago

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Matthew Greenville, SC

Frontpoint is very easy to use and they have good pricing and good customer service.

5 years ago

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Edward Pompano Beach, FL

High quality equipment but they are very difficult to get a hold of and I would like it if they considered an expansion on my customer service demands.

5 years ago

Reply from Frontpoint

Thank you for your feedback, at Frontpoint we take our customer complaints seriously and if there is anything we can do to resolve your circumstances please let us know at WeCare@frontpointsecurity.com

Jun. 1st, 2021

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Verified Customer

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Randy Longview, TX

The best thing about frontpoint are their rates and customer service. They are always courteous.

5 years ago

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Verified Customer

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David Caggiano Hawthorne, NY

Technical support is great! The install is super easy and the system works flawlessly.

5 years ago

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Seymour J Cohen Northridge, CA

I like the simplicity of the setup and the maintenance. Customer support is also very good.

5 years ago

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Anonymous Indio, CA

Equipment and service is excellent. They could improve by ensuring my Frontpoint Security system integrate with IFTTT

5 years ago

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Rick M Madison, WI

They provide service as listed. But if you die, they make it FRIGGING impossible to terminate service, and lie to cover up.

5 years ago

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Yohan Brighton, MA

Quick and excellent responses , sensors are sensitive enough, system works very good,

5 years ago

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Grace Davies Brooklyn, NY

I like the easy setup, range of products and nice customer support reps. Wait times sometimes long to speak to a rep.

5 years ago

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Verified Customer

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Vikram Burlingame, CA

Some of the sensors don’t work but customer service is very responsive and it was easy to install.

5 years ago

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Jacob Vancouver, WA

The feeling of safety is the best. I have been happy. They are always quick to respond.

5 years ago

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Ron Merrillan, WI

Simple to install but they could design the motion detectors to change the batteries easier.

5 years ago

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Meika Chicago, IL

Their app is the best and it works well and they are normally responsive but the price is a little high.

5 years ago

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Verified Customer

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Ann Shafter, CA

It’s a good company. Every time I have to call them, I’ve gotten really good service.

5 years ago

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Joseph Smith Pensacola, FL

Needs better equipment not to happy with this system.. It hasn't been active in months. Gives out false warnings all the time.

5 years ago

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Verified Customer

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Nicole Bushkill, PA

I like that you can install your security system yourself. It allows you to talk to your kids on the system.

5 years ago

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Steve and Lynn Vallejo, CA

Easy to install and easy to use. We have had it for a few years with no issues.

5 years ago

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Gloria Trotscher Houston, TX

They have regularly supported us in answering our questions and have made us feel secure.

5 years ago

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Verified Customer

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Helen R Severn, MD

Excellent. Always a good experience; good knowlegeable customer service agents, prompt replies

5 years ago

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Marcia Spencer

Response time to smoke alarm is wonderful. Tech support are great. No monitoring of system just alarm response

5 years ago

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Verified Customer

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Shannon Powell

They have excellent customer service. I like that they call when you have a pending alarm.

5 years ago

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Cody

Frontpoint is easy to use, and their customer support has helped me with any problems I've had.

5 years ago

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Ken

Their system is easy to use and up to date. The customer service is great and the installation was easy.

5 years ago

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Alan Handleman

Employees are knowledgeable, enthusiastic, and eager to help. They make customers feel valued.

6 years ago

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Ronald Gentry

Great service and products. All experiences have been great. Glad I chose Frontpoint.

6 years ago

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Verified Customer

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Austin DeClercq

Dismal, don't be fooled by the great customer service reviews. While I won't disagree that the customer service center is great about getting back to you there technology is severely lacking! Severely!

6 years ago

Reply from Frontpoint

Hey Austin, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Oct. 9th, 2020

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Verified Customer

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Jay

Front Point make my family secure. I like the price of it, that is why I decided it was right for me.

6 years ago

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Terry

The best thing is not having a contract. We’ve had a lot of trouble with the equipment but they seem to respond quickly.

6 years ago

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Verified Customer

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Aaron

It is easy to hook up. We like it, it has been great for us. All of them are great people.

6 years ago

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Verified Customer

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Christopher Horst San Antonio, TX

Professional and Friendly Customer Service, State of the Art products and Amazing VALUE !

6 years ago

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mary hargrave Fair Oaks, CA

My experience has been excellent - especially with folks on the phone who help me troubleshoot.

6 years ago

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Abhay Patel Dover, DE

Their worst customer service and big lie promises to get you sign agreement and once you sign agreement you are stuck with them for 3 years. Can't wait for my 3 years to end.

6 years ago

Reply from Frontpoint

Hey Abhay, thanks for bringing this to our attention- We would love an opportunity to make right your circumstances. Please forward the full details of your situation to WeCare@frontpointsecurity.com and we look forward to assisting you!

Sep. 11th, 2020

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Verified Customer

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Phil Jacksonville, FL

Overall very positive. Equipment is reliable. Only concern is that the monthly price seems too high compared to orther options

6 years ago

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Verified Customer

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Tim Spearin Atlanta, GA

Incredible service whenever I call. They are courteous and attentive. no improvement needed!

6 years ago

Frontpoint Reviews