Frontpoint: Read 3,077 User Reviews From Real Homeowners

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Verified Customer

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Stephen Arnold, CA

The customer service has been responsive and prompt. It's been problem free so far.

7 years ago

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Austin Rives, TN

Anytime I had a question, they're always quick and thorough. The system had easy installation.

7 years ago

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Maximo Mejia Hollywood, FL

So far very good. Fortunately I am not proved my system because haven't has any issue, but is working perfect!

7 years ago

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Thomas R. Knupfer Jr. Derby, NY

Ease of getting equipment. Customer service is very poor at best. Gentlemen who signed me up had no problem taking my money,but failed to send me the right equipment that was agreed upon when signing up.

7 years ago

Reply from Frontpoint

Thank you for taking the time to bring your concerns to our attention. One of our Support Supervisors will be reaching out to address your concerns in detail and make sure you are completely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Nov. 8th, 2018

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Verified Customer

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Lisa Haynes Land O' Lakes, FL

Good customer service. Equipment has worked well. The system is pretty easy to install.

7 years ago

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Verified Customer

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Paul

They are responsive. Have a pretty good app to help with running the security system.

7 years ago

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Martha McIntyre Toledo, OH

Video camera technology seems not as high quality as the rest of the system. Picture is good, set up was clunky.

7 years ago

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Dana Richmond Hill, GA

Our experience has been great. They could improve on the directiosn to set everything up.

7 years ago

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Hillis St Louis, MO

They call me right away. It's accurate. I'm satisfied with the service right now.

7 years ago

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Thomas Conway, SC

They've done a pretty good job but I can't reach them on their main contact number, but if I go to myfrontpoint.com the problem is resolved.

7 years ago

Reply from Frontpoint

We appreciate you sharing your experience with us and ask that you please let us know if you ever need anything moving forward!

Oct. 31st, 2018

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Verified Customer

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Hung Riceville, TN

I like that it's wireless, it's very convenient. It's easy to put on and operate as well.

8 years ago

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Lloyd Indio, CA

Not state of the art equipment, but it's pretty good. They've also always been very responsive and professional.

8 years ago

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Gail Carmichael, CA

Customer service has worked with me pretty well. They helped me solve some issues I had when I first put the system in.

8 years ago

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Verified Customer

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Vivian West Palm Beach, FL

Customer service contacts me when I need and when I don't need it. They're fantastic.

8 years ago

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Verified Customer

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Pat Helmey Guyton, GA

Prompt courteous service. When we have had an issue customer service was extremely helpful.

8 years ago

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Verified Customer

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Chris Naismith

So far so good. A few problems with the connection between my phone and arming and disarming the alarm however

8 years ago

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Verified Customer

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Anonymous Guntersville, AL

Everytime I've called they've been able to help me. Their equipment as far as I can tell everything works.

8 years ago

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Verified Customer

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Christian Parsons, KS

The whole set up process is pretty easy. It all seems to be working well and it all goes off whenever it needs to be.

8 years ago

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Verified Customer

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Jason

The equipment was very easy to set up and use. Customer service is also very fast and timely.

8 years ago

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Verified Customer

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Aaron

Frontpoint was very fast to call when there was an alarm that was tripped. The equipment setup and use is very easy.

8 years ago

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Verified Customer

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Jordan

The equipment is working and customer service was very helpful when setting up the devices.

8 years ago

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Verified Customer

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Richard

Frontpoint always responds to the alarm. Also the equipment is easy to use and install.

8 years ago

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Verified Customer

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Kayla Griffith

I love setting alarm but still can't figure out how to set when I am at home going to bed from the inside

8 years ago

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Verified Customer

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Dan and Becky Cooke

Helpful setup and whenever we call for questions the customer service helps us immediately

8 years ago

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Anonymous Cape Coral, FL

The equipment is easy to install, and I think that the monthly price is a little high.

8 years ago

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Verified Customer

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Teri Alamogordo, NM

They've taken care of every issue I've had, they are very helpful. The equipment is easy to use.

8 years ago

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Verified Customer

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Hong White Plains, NY

The equipment is fine, but not very good. We don't know how to put it on because our house's shape is like a rectangle.

8 years ago

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Diana Van Wert, OH

They've been very responsive and helpful. It's easy to operate and seems to be effective.

8 years ago

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Patrick Lansing, MI

The equipment is difficult to use when the app isn't working. Overall, I've had a really good experience.

8 years ago

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Richard Vancouver, WA

Frontpoint has the best price. The company's customer service is easily accesible and the equipment is easy to use.

8 years ago

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Verified Customer

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A POLLARD

Easy to install and work with customer support personnel. Quick response to alarm!

8 years ago

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Whitney Houston, TX

Good so far. I wish if I was called for an alarm alert a voicemail would be left if I could not answer

8 years ago

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Mikel Albuquerque, NM

Their rates are higher than other companies and it is easy to set up, but they don't do a very clear job of letting people know that they are signing up for a 3-year contract.

8 years ago

Reply from Frontpoint

Thank you for sharing this feedback with us as it is the best way for us to grow as a company. We would like the opportunity to speak with you. At your earliest convenience, could you please private message us with the name on your account?

Aug. 9th, 2018

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Verified Customer

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Gerald Port Charlotte, FL

They've been very responsive. The installation was easy, we didn't even have to call or need any help.

8 years ago

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Verified Customer

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Stephen Denny

The ease of use, the support we've been given since we received the system and the equipment.

8 years ago

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Verified Customer

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Ripio1

EXcellent customer service. Great product. Works as adverise. Fast response to any question

8 years ago

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Verified Customer

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Mbros90 League City, TX

Equipment provided works excellent and the technical support provided is good too

8 years ago

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Verified Customer

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G Pompano Beach, FL

Easy set up. Great customer service. No complaints and we have had the system over a year now

8 years ago

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Verified Customer

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Baker's

For help in setting up system, and for assistance when ordering getting only what was needed.

8 years ago

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Verified Customer

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Taesong So

Every time I called in everything was answered in a timely manner. It does its job.

8 years ago

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Verified Customer

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Seung Kim

They resolve all my problems instantly. But I have to buy everything separate because there's no package.

8 years ago

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Verified Customer

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Marie Alcindor

Every time I call I get the help and support I need. It's very good and has a user-friendly installation.

8 years ago

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Debra

Very convenient and easy to install. I've had to use a lot of customer service, but they're very friendly and helpful.

8 years ago

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Jayne

They are very accessible and willing to walk you through things. I did have some trouble installing it though.

8 years ago

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Verified Customer

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Manfred Rindl

They are very outgoing to help the customer. The equipment we got from them is very good.

8 years ago

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Verified Customer

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Sunni Umphres Plumerville, AR

I like that you can control it from an app. They are always readily available, answer all my questions, and help me.

8 years ago

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Verified Customer

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Anonymous

The equipment is kinda cheap. Ive had to add additional hardware to get the sensors to stay in place.

8 years ago

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Verified Customer

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Linda

Easy product to use. Service people are knowledgeable and easy to communicate with.

8 years ago

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Kathy

It makes me feel safe and if I need to call, I get the right answer and everyone is very polite.

8 years ago

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Marie

the do not offer in person installation and they do not offer competitive cancellation of services the cameras are obsolete

8 years ago

Reply from Frontpoint

We appreciate you sharing your thoughts and ask that you please let us know if you ever need anything moving forward.

May. 21st, 2018

Frontpoint Reviews