Frontpoint: Read 3,077 User Reviews From Real Homeowners

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Verified Customer

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Shannon Alexandria, VA

The customer service is good, they walk you through the installation and so forth. They have very well-trained representatives. However, the tape they give you for mounting the video cameras does not work well enough, so my video cameras always fall down.

7 years ago

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Verified Customer

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Tad Logan

I like the ease of install. App could be updated a bit and limit on video cameras and video clips is disappointing but I'm stuck for the contract now... But i for sure won't renew if that don't change,pricimg is premium for limited service. In addition they cant get my garage to work with extender for the lock or long range sensor for the door. Its about 70 ft from my panel.

7 years ago

Reply from Frontpoint

It is important to us that your system works exactly how you need it to so we are going to have one of our Support Supervisors reach out to address your concerns. Thank you for this feedback and we look forward to speaking with you soon!

Jan. 22nd, 2019

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Verified Customer

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Dennis

Excellent service from the selection of system components, to delivery, installation instructions, and activation. Purchase price and monthly monitoring fees are price to value leaders.

7 years ago

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Verified Customer

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Terry Brown Blythewood, SC

They were very responsive and I never had to wait to talk to a technician. It was easy to install and simple to understand. They did everything that they said they would do and did it very promptly.

7 years ago

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Verified Customer

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Claude

I had called earlier to get some more questions answered and then they called back and were able to help me with the questions. They weren't able to give answers that I needed to take care of with some accounting issues, but they were able to clear it up after a few days. It's been okay service.

7 years ago

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Verified Customer

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Anonymous

The people that I've dealt with or had questions with have been really good about answering them and getting all the information. I have some issues with some of the automation features and they're not as stylish as some of the other brands so far as trying to blend the home screen into your house. It's kind of big and bulky and not as sleek as some other ones.

7 years ago

Reply from Frontpoint

Thank you for sharing your feedback with us. We would like the opportunity to look into your account and address your concerns in detail. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon.

Jan. 15th, 2019

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Verified Customer

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Melissa Detroit, MI

The customer service answers immediately when I have a problem or something. I call and I'm not stuck on the phone for ten minutes trying to push buttons to get to this department or anything.

7 years ago

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Verified Customer

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Martha Waterloo, AL

I only called the customer support the one time and they couldn't seem to help me with the weather problem. It would show the weather for the say and it doesn't work any longer. It just shows the time. I'm not happy with that because I like to use it to see my weather in the morning. The equipment is okay, but I don't think the alarm is loud enough. You stand outside the door and you can't hear the alarm from inside.

7 years ago

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Verified Customer

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Lawrence

I wasn't home when the package was delivered. They just delievered it with no knock on the door. There was just six big boxed sitting at the front door and I was gone for two days, I was suprised that no one grabbed it after two days of it being on the step.

7 years ago

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Verified Customer

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Michael

They took time from the very beginning to help you set up everything when it was a little frustrating. They were right there and walked me through everything. They've been great.

7 years ago

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Verified Customer

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Sharon

When I called the people, they were very friendly. They walked me through everything and they try to understand and figure it out so I appreciate that. It was very easy to install it and set it up.

7 years ago

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Verified Customer

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Anonymous

The equipment is easy to install. I'm very satisfied with the product. The alarm was triggered and the customer service immediately contacted us. It's easy to use and the app is very simple.

7 years ago

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Verified Customer

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Erin

It's been amazing. Set up was easy and customer service is amazing. I didn't have luck with my motion sensors, there were too many false alarms, but everything else has been great.

7 years ago

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Verified Customer

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Anonymous Dayton, OH

I have not had any problems with them. They have always gone above and beyond the call of duty. The customer service was friendly and made certain that my questions were answered.

7 years ago

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Verified Customer

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Ray Lancaster, OH

The support has been good however the installation manual leaves a little bit to be desired. It seems to be good equipment, easy to install and small in size, so it's not obtrusive.

7 years ago

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Verified Customer

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Tara Charlotte, NC

I've used other home security system that were self installed and the quality wasn't as good. Customer service has been very responsive and were very helpful when I was setting it up.

7 years ago

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Verified Customer

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John Orland Park, IL

It's very easy to use it, it essentially sets itself up. It has been reliable to date. I liked the convivence of a wireless system. I have not used customer service much, but their follow up is quick.

7 years ago

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Verified Customer

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Eveanna Los Angeles, CA

The monitoring service is very good and not a bad price. It's easy to use and easy to install. They're always available and I've had zero problems with customer service, they are great.

7 years ago

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Verified Customer

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Valerie Abbeville, LA

I haven't had any issues. They call right away I've never had any issue with any of that. Also one of the things that I like about the company is you can do everything with your phone.

7 years ago

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Verified Customer

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Diane Kosse, TX

It was a lot more reasonable than some of the other ones. It stays in good working order. I've always been able to get in touch with them and I don't have to keep calling and leaving messages and stuff like that.

7 years ago

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Verified Customer

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Summer Louisville, KY

I haven't had a whole lot of interaction with customer service but I would say they've been pretty helpful. They allowed self installation and they're relatively inexpensive. It works, I haven't had any issues with any of it.

7 years ago

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Verified Customer

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Corey Virginia Beach, VA

I like the flexible terms and it was just easier to be honest. It would be better if they had more options and broad based integration, with more products in particular. Customer service is great and attentive.

7 years ago

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Verified Customer

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Jacqueline Arcadia, CA

It was on the top of the line as far as Consumer Reports. When I called and was having problems with it, they were able to walk me through it. I'm having problems with one of my cameras and I haven't figured out what the problem is yet.

7 years ago

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Verified Customer

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Jerry Eustis, FL

I enjoy that it offered an application that I could turn on and turn off my security system from my phone and the fact that it's not hard wired. They really haven't done much contacting me but they're there if I need them.

7 years ago

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Verified Customer

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Anonymous

Every time I call them for anything they've been you know very helpful, they did send me my packet to redo all my alarms and stuff like that in my house. At the moment I actually was moving in, I needed to move my service and they haven't been able to help me with my log in so I have not been able to actually log in to use my front point service. They did try to reset my log in a couple of times but it didn't work and honestly I just haven't had time to call them back. The other equipment seems to work well.

7 years ago

Reply from Frontpoint

Thank you for this feedback. We would be more than happy to help you get logged into your online account. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon!

Jan. 7th, 2019

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Verified Customer

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Kevin

Functionality of the equpment has been good. However, customer service needs to be improved drastically. Rep who sold me the system stated that would get the app access for your phone included. However, it was only a 1 month trial. After calling in to find out why my app access was not working any longer, they told me i had to upgrade and pay more to get access to the app on your phone.

7 years ago

Reply from Frontpoint

Thank you for bringing this experience to our attention. It is the feedback with receive from our customers that truly helps us grow as a company. Thanks again and please let us know if there is anything we can do to assist you moving forward.

Jan. 7th, 2019

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Verified Customer

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Natalia

Our family had a great experience with Frontpoint security just recently. We were out of town and alarm went off. Frontpoint called us and activated the police response. Our property was safe.

7 years ago

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Verified Customer

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Steve Middleburg, FL

Their system is great. We can move it around but we do have to go into their website and update everything and that's a little bit of a pain. Every time we move it, we have to replace the double tape and it takes a little bit of patience.

7 years ago

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Verified Customer

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Troy Kansas City, MO

I've had a couple problems with products that I've gotten that it was dead and their customer service was just on point. Instantly fixed it and it seems like they cared. It does everything I need it to.

7 years ago

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Verified Customer

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Miranda Upper Marlboro, MD

The customer service was really responsive. I'm having difficulty getting in touch with the representative when I initially wanted to start with this. The detector doesn't hang properly and constantly falls. The crash detector doesn't work so that's good. I don't really like the fact that we set up the system, I'd rather have security specialists do that.

7 years ago

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Verified Customer

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Josh Henderson, KY

They've helped me set up my system and answered any more questions that I might have about my security system. It's easy to set up and use and I like the mobile app features they have.

7 years ago

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Verified Customer

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Anonymous Norwalk, CA

Their equipment fell to the floor and they told me what to do so it wouldn't happen again. They came to my house to see if anything happened or if anyone broke in and then they secured my house right away.

7 years ago

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Verified Customer

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Valerie Berwick, PA

I was told that my dog which is under 25 lbs. wouldn't set off the motion detector, but it still does. I like how the alarm system isn't hard wired, but uses cellular technology.

7 years ago

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Verified Customer

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Kenneth Omaha, NE

The customer service has answered every question I had had and the system works great. They help with installation. The system seems to work very well. I haven't had any failures.

7 years ago

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Verified Customer

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Andy Yankeetown, FL

They cheerfully helped me get the system set up and were very tolerant. I used it while I was away on vacation and it worked the whole time I was gone. I never turned if off, it was on for five months.

7 years ago

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Verified Customer

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Gerard Alpine, CA

The customer service always goes above and beyond to make sure that all the questions are answered and that everybody is happy and taken care of. Their equipment is solid and good. It works consistently and it's extremely easy to use.

7 years ago

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Verified Customer

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Michael Richlands, NC

They are johnny on the spot. They handle everything with you. They don't hang up on you and call you back. They deal with it right then and there. It was simple to install. They've always been nice.

7 years ago

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Verified Customer

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Amanda Kansas City, MO

We have not had any issues with the customer support. Since we've had it installed I have been notified of outages and stuff at the house when the kids are home alone so it's been great.

7 years ago

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Verified Customer

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Shery Minneapolis, MN

They're only available during business hours Monday to Friday, I would prefer that they'd be available 24/7. It's easy to use. It's easy to tell which monitors are not connected. It's really easy to manage from your phone.

7 years ago

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Verified Customer

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Erika

The support always respond right away and you get a person as opposed to an answering service. It was easy to install. Their technicians are very knowledgeable and answer your questions and they aren't pushy with sales.

7 years ago

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Verified Customer

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Alex Rochester, NY

Every time I've called, they're always very courteous and they always try to get to the end of all the problems I have. It's very easy to install and very easy to maintain and it's portable.

7 years ago

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Verified Customer

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Lizandro Salazar Addison, IL

I really like having Frontpoint as my security system. I would like to have have the convenience of having the thermostat connected to my alarm system like I had in my previous alarm system.

7 years ago

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Verified Customer

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daisy Redlands, CA

so far it''s been great, and easy to use. the only thing i dislike is that they are not flexible with the payment date. it has to be paid in the first of every month. other than that great!

7 years ago

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Verified Customer

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Samuel Moore Hyattsville, MD

FrontPoint's response time is awesome. We've had a couple of instances were something was burning on the stove and FP called us within a minute of the smoke alarm going off. LOVE IT!!!

7 years ago

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Verified Customer

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Veda

The system is always very responsive in arming and disarming even when we're far away. They've always been very responsive, answers all the questions and the system works well.

7 years ago

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Verified Customer

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Stuart Tyler, TX

They are very attentive and they answer the phone and can answer my questions. This is good quality equipment because I've had a lot of systems before and this is some of the best.

7 years ago

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Verified Customer

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Denisa Lakewood, OH

They're always prompt to answer my questions and when the whole troubleshooting thing set off, there was someone who walked me through every step and really helped me out. It's easy to set up but it was a little hard to set up if your door isn't flush with the door frame.

7 years ago

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Verified Customer

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Shailendra Issaquah, WA

For the self install they walked me through it very well so I had no problems installing it. They helped me test the system and from that point I really did not have to call them it's been working well for about 4- 5 months now. They have a unique self-install procedure with their equipment.

7 years ago

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Verified Customer

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Ji Stone Mountain, GA

They're always on their top game when it comes to someone being there and their equipment. There are companies that charge half of what they charge but I'm really happy with them.

7 years ago

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Verified Customer

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Howard Shady Side, MD

They were very helpful during my installation process whenever I had a question I called and they would answer it and walk me through the process so I thought they did a good job. The equipment seems to work good and I know on my cell phone sometimes disarming it with the app doesn't always work but that might be a factor of our wifi.

7 years ago

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