Frontpoint: Read 3,077 User Reviews From Real Homeowners

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Verified Customer

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Andrew Middletown, NY

Equipment and customer service are excellent have had no problems the only thing I would like to see change is a drop in the price of the equipment but you get what you pay for and it's high quality

8 years ago

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Verified Customer

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Reinier Carreno DeLand, FL

Customer service is very good and the process of installation is very easy, but their doorbell camera needs an upgrade. Even with a WiFi extender less than 8 feet away from it and the original WiFi equipment not more than 20 feet away, it has problems recording sometimes.

8 years ago

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Verified Customer

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Informative Winter Haven, FL

Haven't had an issue with service to imagine the what if; so I give them a 9. I was alerted of power failure today, so what if, there was no feedback as to was there a breach on windows or doors as an all clear. Communication is key!

8 years ago

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Anonymous

They were the first service that I called after seeing they had the best ratings out there. They guy that I talked to was very helpful and I just signed up. In general they have been helpful so far and things have been ok with the equipment too.

8 years ago

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Anonymous

Given the research that I did, they were the best service overall. Customer service is good but not perfect. Getting it all set up was a bit of a hassle since there were a couple of glitches. I've had a lot of disconnection problems with the equipment, but eventually it all worked.

8 years ago

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Verified Customer

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L.W.

Back in the beginning they were very good and talked to us some, but we really haven't called them much since. The equipment has done it's job well. It was pretty quick and easy to install. We like it so far.

8 years ago

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Verified Customer

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Janet Snead

Customer service has been very friendly and nice. They answer all of my questions in a timely manner. My fire alarm picks up every little thing that I burn in the oven. It's a manageable service.

8 years ago

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Verified Customer

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Ashley Mckenzie

We just have the basic equipment, but it all works well. Every time I call for help I haven't had any problems getting to them. I only wish that it would all connect to our nest accessory, they're still working on that.

8 years ago

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Verified Customer

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Gaurav Jain

It's pretty nice to talk to them. They're very helpful and nice but some times I feel like somethings could be troubleshooter over the internet instead of through the phone. Everything else is fine. The equipment is pretty standard.

8 years ago

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Verified Customer

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Edwin Quinones

The most important reason I chose them was that it didn't require me to have a long contract. They have been very responsive, we have had no delays in communicating with Frontpoint. The equipment does its job, there's really nothing extraordinary about it. It gives me some peace of mind though.

8 years ago

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Anonymous

The equipment is good. For the most part their customer support is good, but we did have a bit of a problem at one point. There was just a lot of misinformation going around and things got confusing. They tried their best to make it right and things turned out ok.

8 years ago

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Verified Customer

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Frederico Vuittonet

I went with them because they were highly rated in their customer service. They have been friendly, responsive, and knowledgeable so far. They don't try to over sell me or anything. The equipment has been excellent too.

8 years ago

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Verified Customer

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Joseph Pedicini

At the time we got it they were the most affordable option. There have been no issues with the equipment and the setup was easy. They have been able to answer my questions when we call them, but we've had some issues with them.

8 years ago

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Verified Customer

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James R. Lyman

I picked them because they were listed as the number one service. They are pretty easy to deal and work with through the phone. They made the installation pretty easy for me. The equipment works fine and does the job.

8 years ago

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Verified Customer

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Lyndi Kaul

They were listed as the best service for the best price when I looked them up, so I signed up. We have a problem with the portal thingy, we tried to use it to talk to somebody but it didn't really do anything. I still need to call them about that.

8 years ago

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Verified Customer

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Marcus Leavitt

My husband chose them so he's the one that has dealt with customer service and such. Everything is up to date, but I don't know about the quality of it all. It seems like someone could just unplug it and the security system wouldn't work anymore.

8 years ago

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Verified Customer

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Nola Fryar

I've had the system for about 3 months now. I got it because of the cost, the easiness of setting it up, and the fact that it included cameras. Customer service seems to be helpful, but they don't really have 24/7 technical support. That didn't help when we had some issues with the camera.

8 years ago

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Anonymous

When I got it I liked that the company didn't really pressure me into buying the product. Their technology and all the stuff they have, in terms of monitoring and such, is very reliable too. The only thing is that there are a couple of options and functions that I wish the machine could handle, but it can't.

8 years ago

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Verified Customer

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Bonnie Kelly

I got it because of the advertisements that I saw and because the price was fair. It was easy to install and we had excellent coaching with that part of the process. It has worked fine so far.

8 years ago

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Anonymous

I was looking for something cheaper than what I had, so I went with Frontpoint. I had an issue with one of the sensors. The thing was mostly attached to the wall but the cover, the one with the magnet, that fell off. When I called about it they wanted to charge me even though I had just gotten the system.

8 years ago

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Verified Customer

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Vickie Greenfield, IN

Need more camera options (Power over ethernet, outdoor ratings, 4k, night vision, etc). Need more monitoring equipment (ability to have multiple keypads, multiple speakers (if I'm in the garage I want to hear the door chime clearly instead of hoping to hear it over outdoor noise and interior walls)). I love the app. Would like true silent arming. I don't want to hear any beeps. I hate waking my wife turning the alarm on. Customer service is always nice.

9 years ago

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Verified Customer

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Davidj Longwood, FL

Easy to use, staff friendly & helpful- assisted by phone during the time we installed equipment ourselves. Good price point for initial equipment, but add ons are very expensive. I don't understand why

9 years ago

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Verified Customer

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Robert Westerville, OH

It was quite simple and easy to install; the printed instructions were very adequate. We only made one call during the set up, and it turns out that our questions were easily answered, so we're very satisfied.

9 years ago

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Verified Customer

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Michael Baltimore, MD

I think Frontpoint is probably the most affordable and complete option that's available. Their service is convenient and cost effective, plus, they're very responsive as well. The equipment was easy to set up, and I was even able to self-install it.

9 years ago

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Verified Customer

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Jackie

So far, their representatives have been pretty well. They reply the emails pretty quickly, and the wait time is quick as well. Plus, it wasn't hard to install the system. Actually, the reason I chose them was because they had good reviews and offered a reasonable price.

9 years ago

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Verified Customer

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Steven Bradenton, FL

From what I read online, Frontpoint was the highest rating company that had the easiest system to use, so I chose them. Installing it was very seamless, and I really like the fact that it lets me know if my garage door is open, or if I forget to arm the system at night. Plus, I can disarm it from my phone directly, so I really like it!

9 years ago

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Verified Customer

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Simon Cypress, CA

Customer service helped me install everything, so they were okay. Their system has had glitches once in a while, but they're just minor things because overall, I'm pretty satisfied with it. Plus, I really like the feature where I can keep track of the security system from my cellphone. I'm just really happy with Frontpoint!

9 years ago

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Verified Customer

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Cynthia Pittsburgh, PA

It's a very reliable, and easy to use system. I'm very pleased with it. Plus, the agents I've spoken to have been excellent. They've gone above and beyond every single time! On top of that, it's just an affordable service.

9 years ago

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Verified Customer

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Michael Miamisburg, OH

I've never had to call their representatives for any issues, but they've been very professional and helpful in getting me set up with the equipment. The unit I have operates flawlessly, and it works just fine when I turn it off and on. I'm very pleased with the results so far and I'm glad that I went with them.

9 years ago

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Verified Customer

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Tabitha Jefferson, AR

I liked that they had good reviews when I checked them up online, so I decided to go with Frontpoint for my home. The system has been great, and installing it was quite easy. Having them has been a very positive experience.

9 years ago

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Verified Customer

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Tejendra Olathe, KS

Everything has worked well. I installed the security system myself, and it was pretty good. I was able to get everything solved with their representatives when I called them, and they've been pretty flexible with me,

9 years ago

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Verified Customer

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Mike Crozet, VA

They've been excellent! Their agents consistently answer any questions I may have, and make sure everything's taken care of before we disconnect. I haven't had any problems with the system; it's been pretty effective.

9 years ago

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James Newton Eugene, OR

We have had this product in 3 different homes for the past 6 years. We enjoy being able to move our sensors and configure them to suit our needs. The Customer Service is excellent - very responsive to our requests as well as to alarm scenarios. Recently we moved to a city where there is an elevated crime rate due to drug abuse so this system gives us an enhanced sense of security. We like the fact that it is wireless (so there are no wires to cut by any potential burglar) and we can control settings via our cell phones (remote activate and deactivate etc.) The monitoring costs we consider reasonable and the staff have always treated us with great respect.

9 years ago

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Verified Customer

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Christine B Smith River Falls, AL

If one piece of equipment doesn't work tree system won't work even if you try to remove say "glass break". I asked to remove it and the company didn't remove it. The system won't work if one item isn't working. My smoke detectors work but no one calls to verify my house isn't in fire like they did in the past. They say they will remove the item from the system but it also didn't get done the second time. Although I removed a noon working detector because it needed a special battery, I could not harm the system because they never removed the glass break. Now nothing works. They went from great service and system to what I have now.

5 years ago

Reply from Frontpoint

Christine, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Oct. 26th, 2021

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Verified Customer

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Brian Boudreau Odenton, MD

In general, we have had an excellent experience with FrontPoint. When it was time to change to new equipment, though, it was not intuitive and I need customer service to walk me through the new installation.

5 years ago

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Verified Customer

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Dickronouhi Nichols Chicago, IL

They've been very responsive to every alarm However the monthly fee is way too much and I'm actually looking to upgrade to Ring which I already have for a doorbell. I also want to replace my cameras which are old.

5 years ago

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Verified Customer

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Eric Franklin Lakes, NJ

Easy installation, I like the do it yourself aspect and it has the best value. It is light weight and easy to hide. They are consistent with their responses.

5 years ago

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Verified Customer

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Rachelle Moorpark, CA

The best part was the ease of installation, but it took a long time on the phone to get things set up after we had to make some changes. The price seems to be appropriate.

5 years ago

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Verified Customer

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Rose Marie Wilburton, PA

So far, everything that I've called them about has been responded to quickly. We like that it's user friendly and easy to use and add accessories. Totally satisfied.

5 years ago

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Verified Customer

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Jim Lynch Chicago, IL

It is an excellent product at a reasonable price, but nearly impossible to get anyone related to customer service on the phone that can actually help you. Lots of passing the ball when you reach out over the phone.

5 years ago

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Verified Customer

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Anonymous West Harrison, IN

Front Point does a good job but there have been a couple of instances when it didn’t register movement but customer service helps me everytime I call.

5 years ago

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Verified Customer

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Eric Palestine, TX

Initially I got frontpoint because it is easy to install and the price was going. When I have to call for help, I have gotten the help I need but the prices keep going up so I am considering switching to another company.

5 years ago

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Verified Customer

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Matt Dallas Center, IA

In the past they had really good customer service when I reached out but I don’t feel like hear anything proactively. They don’t do much to maintain the relationship. The equipment is somewhat dated today because I got them six or seven years ago.

5 years ago

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Verified Customer

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Anonymous Skokie, IL

Sometimes the long range sensors do not work long range but the app is good as is customer service. They are always there for me and take the time to answer all my questions even if it takes a while.

5 years ago

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Verified Customer

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Ghadir Lincroft, NJ

The best thing about frontpoint is you set up you sensors by yourself and move them but at the same time the support if something goes wrong with the sensors hasn’t been great.

5 years ago

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Ashley Hoover Mustang, OK

When I signed up I had concerns about the system working with our poor internet service. I was told it would not be an issue, but that has proven to be the case frequently. Also realized they charge you monthly to use their app and a touchscreen screen with similar capabilities cost extra.

5 years ago

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Verified Customer

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Warren Searcy, AR

Reasonably prices and easy to install. I wish I didn’t have to pay additional money for the app and there is a weird connectivity signal. It can be hard to get information and speak to a human being.

5 years ago

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Verified Customer

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Majid West Bloomfield, MI

Overall the experience using Frontpoint has been good. Customer support is very responsive and professional handling questions. They have the best package.

5 years ago

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John Whittier, CA

Very hard to get a hold of someone in customer service. The system seems to be working and it is convenient but I would like for them to make it easier to speak to a tech or put more information on their website.

5 years ago

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Anonymous Naperville, IL

Durable and easy to implement on your own because it is intuitive and straightforward. When I have questions, they help me troubleshoot and are attentive.

5 years ago

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