Frontpoint: Read 3,077 User Reviews From Real Homeowners

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Verified Customer

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Tina Claymont, DE

It is easy to set up and it does what I expected it to do. I think that meeting people's expectations is a large part of making a customer satisfied, and we were very happy with them.

8 years ago

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Verified Customer

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Anonymous Mt. Dora, FL

I've never had any problems getting a response and getting help as I've needed it from them. The equipment seems to be adequate and it works well. I have had a good experience all around.

8 years ago

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Verified Customer

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Jim Saginaw, MI

Customer service has answered all of our questions and have been very very helpful. When we had an issue, they were always right there. The system is easy to install and easy to maintain.

8 years ago

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Verified Customer

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Edward Valente

Overall a good service. Would like to have service packages in Canadian dollars! Only US dollar options today, so my monthly bill changes month to month with the currency exchange.

8 years ago

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Verified Customer

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David

Getting the right equipment was a bit of a challenge. Our initial order didn't arrive as expected and we did need to exchange some parts. However, once all that was worked out, the system had exceeded our expectation! The control panel is intuitive and the app is exactly what we wanted to have ! FrontPoint customer service is on point!

8 years ago

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Verified Customer

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Vicki Daves

Price, easy to do business with. The app could use some work. I would like to know the time the sensors were active. It always shows an active sensor. The app no longer sends notifications unless a choose to receive a text message. I don't want a text message for the notices.

8 years ago

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Verified Customer

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John Salt Lake City, UT

Frontpoint is easy to use, and I was able to install it. At the start of implementation, I had trouble with my account, and Frontpoint was able to resolve it in a timely fashion. Since then I have had no other problems.

8 years ago

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Verified Customer

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Robert Aurora, CO

Frontpoint is a simple, easy to use system. I like that it's not tied to a hard wired system in your house. Frontpoint is very efficient and effective when I called, and the equipment works seamlessly.

8 years ago

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Verified Customer

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Anonymous

Frontpoints price is reasonable. There has been nothing wrong with my equipment so far. Customer service called me before I had to call them and they sent me two new pieces of equipment.

8 years ago

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Verified Customer

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Marilynn

Frontpoint is a very good company. I am very happy with the service that I have received so far. I did have one or two issues but they're usually right on with everything else.

8 years ago

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Verified Customer

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William

The equipment is very easy to use. Even the kids can set it up when they're leaving the home. Every time I call customer support, I never feel like I am bothering them. Frontpoint holds great value.

8 years ago

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Verified Customer

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David Sanford, NC

The sales person wasn't as knowledgeable on the product as he could have been. There were some upgrades that I would like to have included on the initial purpose that I didn't know about. It is easy to install with the given instructions and then the self-checks are simple as well.

8 years ago

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Verified Customer

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Leann Magnolia Springs, AL

I'm not quite getting the right response with the motion detector, but the door alarms are good. I like that I can get a live person to help me with any issues and I can take it with me if I am out.

8 years ago

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Verified Customer

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Jane Atlanta, GA

They've been responsive and helpful. Whenever I had to call them, they were able to resolve whatever issues I was having. When my alarm goes off, they answer pretty immediately. The equipment is okay, you have to put it in yourself and I didn't like that.

8 years ago

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Verified Customer

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Anonymous Orwigsburg, PA

They're very helpful and easy to work with. I've had no problems with it, it works exactly like they said it would. The system is self-explanatory and easy for a homeowner to install.

8 years ago

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Verified Customer

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Atira Tulsa, OK

They are really friendly and keep it simple, it's very easy to install. Every time I come across customer service, they are awesome and convenient. Online support is also awesome and I'm glad to be with them.

8 years ago

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Verified Customer

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Larry Brandywine, MD

Any time the alarm goes off I get a call right away. They are on point with their customer service and help me with any questions. The equipment could be a little more up to date.

8 years ago

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Verified Customer

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Joel Lancaster, PA

Each time I've called they've answered my question or request right away. It's discreet and easy to install. They're very flexible with payments, they're very nice when it comes to that.

8 years ago

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Verified Customer

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David Mebane, NC

If I trip the alarm, they always call to ask if there's anything wrong and get my passcode. They've been really nice the whole process, all the way from the sale to the current service.

8 years ago

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Verified Customer

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Al-Rahman Central Islip, NY

No matter what questions or issues I have, they always resolve them in a very timely manner. The equipment works just as advertised, it's perfect and I have no issues with the system.

8 years ago

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Verified Customer

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Janea Middle River, MD

Every time I had an issue, I'd call and get my issues resolved within a reasonable time. I wouldn't have to be transferred to several different departments, either. Every device that I've ordered has and attached to my system has been optimal and has never given me any problems.

8 years ago

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Verified Customer

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Tina Springfield, OR

It was easy to install, and they are right on it when we open doors before we disarm the house. They gave us a kickback at first to help us afford it instead of having big lumps full of payments to get into their system.

8 years ago

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Verified Customer

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Steven Winston, OR

The person I talked to was extremely knowledgeable and able to help me find better options instead of having to buy a package deal. It's pretty indestructible, I've dropped them and they still work.

8 years ago

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Verified Customer

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Wendi Prange

Overall, the system does what I need it to do. I had trouble with setup when we moved in March. They couldn't understand that we were moving homes but leaving our old equipment. This left us in our new home with no alarm system for a few weeks. Also, I have never received the $50 referral for new customers (I've referred two people who I know use Frontpointe).

8 years ago

Reply from Frontpoint

Thank you for sharing your story. We are going to have one of our Support Supervisors reach out to address your concerns and make sure you are entirely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Aug. 27th, 2018

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Verified Customer

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James Lopiccolo Bradenton, FL

My nephew used Frontpoint before I did, and was satisfied with their service, which is why I went with them too. They have good equipment, and they've been very responsive. Overall I'm very satisfied with what they are supposed to do. I would recommend their home security services.

8 years ago

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Verified Customer

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Janet Coote-Bartley

Someone else recommended me to Frontpoint and told me how good they were. The system itself is very easy to set up. Their customer support was good at explaining the system to me, and their value money-wise is not bad.

8 years ago

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Verified Customer

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Stephen Casey Long Beach, CA

We went with this security system because of its ratings. Their customer support does exactly what they need to do without any issues on my end. All of the equipment works like it's supposed to as well.

8 years ago

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Verified Customer

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Gary Meyers

They tried to sell me a lot of extra equipment that I might not need. The equipment that I got seems reliable. The one concern I have is that every once in a while, we do something stupid that causes a false alarm and they don't even call us, which makes me wonder if they are even listening.

8 years ago

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Verified Customer

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Julissa Gil

I wish it was actual buttons instead of a flat screen, because for some people with long nails it's hard, but it's not that big of a deal. Everybody is very helpful when I speak to them.

8 years ago

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Verified Customer

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Maria Flores

The equipment is user friendly, I like that I was able to set the system up myself through instructions on their website. I became unemployed and they were willing to lower my payments for 3 months to help me out as well.

8 years ago

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Verified Customer

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Vijetha Narasareddy

Customer care is really nice, they were able to answer all my questions and clear my doubts. They even helped me install everything after I lost the instructions. I never have any issue with the equipment, but I do wish their products were more budget friendly.

8 years ago

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Verified Customer

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Anonymous

I signed up because they were rated top-tier, and they were a little bit cheaper than their competitor. But, I've had some bad experiences and I'm locked in a contract with them even though I want to leave them. Everyone is trained a little differently, no one answers the question the same. Some people there have a little attitude, and I thought that was kind of rude. There was a situation where an alarm went off and they called, and we told them it was a false alarm, but they had an attitude about that. I use them on my rental properties, so I was hoping they could give me a discount because I have multiple accounts with them, but they wouldn't do it. I talked to 6 different people one day and not one would give me an answer. The equipment is ok, it's all plastic and the siren isn't loud enough. The battery loses power and won't keep the panel running. They're supposed to call you when that happens, but no one ever contacted us about the lack of power.

8 years ago

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Verified Customer

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Rachel M

Always answer when I need them, the system feels safe with the cell chip instead of batteries or wired, I love the phone app to check if my system if I need to, and great customer service!

8 years ago

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Verified Customer

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a fan that grew to be disappointed

They will all ways answer the phone when you call and help you with all your problems. And I remember when I first gotten my system we didn't know how to position the sensors they helped us. They dependable.

8 years ago

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Verified Customer

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Stephanie

I love the customer service, and the system works great, but it was a nightmare to install and is incredibly bulky and ugly. Also, there is no way to mount the keypad into my wall or hide the camera chords without spending an extra $1,000 on an electrician to run equipment through the drywall and make it look decent in my new home. There is also no way to have someone from Frontpoint help you physically install the system (they can only talk you through it over the phone), so you are on your own. I have been in my house for 2 months, owned my system for 3 months, and I just finished fully installing it (with the help of an expensive electrician). I should have gone with a company who installs the system, mounts it, and makes it look better aesthetically speaking.

8 years ago

Reply from Frontpoint

We apologize for the negative experience you feel you have had with us, as it is far from the quality of service we aim to provide all of our customers. We would like to make the situation right for you. At your earliest convenience, please private message us with the name and address on your account. Thanks for your feedback and we hope to hear from you soon!

May. 21st, 2018

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Verified Customer

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Anonymous

My experience with them has been pretty good. They are always really quick to help and they stay on the phone as long as needed to walk you through things. They also provide you with honest information about the product and whatever else you might need.

8 years ago

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Verified Customer

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Ashley Wilson

The system is reliable, I haven't had an issue with it at this point. They are very attentive and they're willing to go the extra mile just to make sure that you're getting good customer service.

8 years ago

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Verified Customer

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Cody Meenan

The previous owner of the house had left their sign behind, so we decided to give it a try. I guess it's good but I keep having some issues with the sensors. The alarm just keeps going off because of my cat, I've got to call them about that.

8 years ago

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Verified Customer

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Geraldine Kirby White Hall, AR

I looked at several security systems and like them the best. It's a very reasonable and affordable system. The equipment was all easy to install and simple to attach. Every time I call them, they respond.

8 years ago

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Verified Customer

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Lauren Patterson

They are extremely helpful when troubleshooting issues. The one problem I've had is that the camera is very sensitive to fog, snow, and rain, so it sets the alarm off when there's any of that. Inevitably, I've had to unplug it whenever there's a snowstorm.

8 years ago

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Verified Customer

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Joe Garibaldi San Jose, CA

I actually picked them because they had good customer service reviews. I've called them several times and I always get good service. The system itself was very simple to install.

8 years ago

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Verified Customer

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Donna Winge Naples, FL

I got it as a recommendation. Overall, I'm satisfied with everything. Customer service is great. They're easily accessible and they can usually solve the problem. The system itself works properly.

8 years ago

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Verified Customer

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Harshad Desai Phoenix, AZ

Their equipment is older. After I got it I went back and researched a bit more about what other companies were offering. I saw a lot of really good digital kind of equipment available. Frontpoint is still using analog so I really think they should upgrade. The monitoring and equipment are both very costly too, especially if you consider what it costs and what they provide. They either need to reduce the price or provide more equipment and service.

8 years ago

Reply from Frontpoint

Thank you for your feedback and for the suggestions. We always use the feedback we receive from our customers to help us grow as a company.

May. 21st, 2018

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Verified Customer

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Phillip Ponder Phoenix, AZ

The previous owners of my house had the system installed so we just stuck with it. It's a very reliable system and customer service has always been good about answering my calls.

8 years ago

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Verified Customer

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Sharon Picard

I was looking to switch companies and since their system was easy to use and a little more reasonable I signed up. I had a whole lot of trouble getting everything installed though. Maybe I didn't have the right information or asked the right questions, but they were always there to try and help me.

8 years ago

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Verified Customer

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Anonymous Sellersburg, IN

I went with them because they gave you the option to pay by month. I thought that was easier than what other companies offered. I ended up regretting it though. I had to install everything myself and now I'm tied to a 3-year contract with them that I cannot just cut off. If I'm given the chance, I'll switch to another company. I'd just rather have another system that lets me see who rings my doorbell as soon as they do. This one can't do that.

8 years ago

Reply from Frontpoint

We appreciate you taking the time to share your feedback with us, as it is the feedback we receive from our customers that truly helps us grow as a company.

May. 21st, 2018

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Verified Customer

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Gregory Goley Ocean Springs, MS

The system was easy to install and I haven't had any issues with it. They're a great company, very customer oriented and responsive. Every time I've called them they have been able to fix my problems.

8 years ago

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Verified Customer

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Russell Schlager Waunakee, WI

I had to get involved with customer support in the beginning. They just seemed to know their stuff well. I'm happy with the service, though the design of the system is clunky and kind of ugly. I also think that the price for the monthly service is too high.

8 years ago

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Verified Customer

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Paul Flanagan Virginia Beach, VA

I went with them because their customer service has a good reputation. They have been very responsive and knowledgeable so far. The equipment itself is just average, but it does the job.

8 years ago

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Verified Customer

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Anonymous

The system seemed to be the most modern and open to integration with home automation, that's why I decided to go with it. They should be even more open to third party automation, the system would benefit from integration with apple home. They've always been super responsive, considerate, and detailed in their responses.

8 years ago

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