From You Flowers
Is This Your Business?1.7
3.3
Overall Score
Author: Kalicia Bateman
LAST UPDATED: April 4th, 2022
When it comes to a diverse selection in floral arrangements, From You Flowers delivers. The extensive online website offers a wide range of occasions and all sorts of flower varieties—sunflowers, daisies, carnations, orchids and even succulents. There are flowers to wish someone a happy birthday, to congratulate a couple on their new baby, express your deepest sympathy, or maybe you want to deliver flowers to your loved ones just because. No matter the recipient or the occasion, From You Flowers will provide a beautiful bouquet. From You Flowers has linked up with about 20,000 florists around the globe and, with these connections, From You Flowers supplies fresh flowers to the entire United States and 140 other countries.
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The Good
- Floral Arrangement Selection
- Same Day Delivery
- Costs
- Flower Resource Guide
Floral Arrangement Selection
One of From You Flowers most prized qualities is their wide selection of flowers. They don't just give you the basic long-stem roses red or pink roses (though they handle those too). With such a variety of themes, you're sure to find the bouquet that fits your occasion. Want to get your spouse anniversary flowers? Tell your mother happy Mother’s Day? They’ll have the perfect bouquet. Aside from bouquets, they also offer corsages and boutonnieres, gift baskets, plants, and wreaths. In other words, you can order "from-you" flowers, but if you prefer, you can order "from-you" fruit, treats, and plants instead.
Same Day Delivery
Even though they're a global company, From You Flowers are delivered by a local florist, which helps keep them preserved for deliveries. So if that bouquet of sunflowers is perfect for a birthday gift, customers won’t have to worry about waiting in long lines at the last minute. Place your order by 3 p.m. in the time zone of your delivery, and your flowers will arrive within hours.
Costs
From You Flowers has a variety of choices when it comes to picking a bouquet. Customers have the option to select a bouquet size of regular, deluxe, or premium. Because of this, it allows customers to choose an arrangement within their price range. From You Flowers bouquets are typically between $25-$80 for a quality arrangement. If that is still a little much on the budget, there is a sale page where customers can find bouquets for under $30. Fairly often, From You Flowers provides coupons and promo codes, so be on the lookout for those.
Flower Resource Guide
The From You Flowers website provides a thorough directory of flower facts. The topics range from choosing the perfect flowers for your coworker to tips on how to prolong the life of your bouquet. The extensive information will give customers a leg up when sending the appropriate flower arrangements for any special occasion.
The Bad
- Customer Complaints
- Substitution Policy
Customer Complaints
No company is without its faults though. Over two hundred complaints were regarding delivery problems, and another two hundred reported issues with the product itself that they received. Other customers reported flaws about the company's satisfaction guarantee, billing, and advertising issues. On top of that, there are several negative reviews online about this company as well. Most of these reviews complain about the From You Flowers's dishonest pricing and missed deliveries. So for what it's worth, beware if you order from this company that you may have some hiccups.
Substitution Policy
While From You Flowers does their best to arrange their floral bouquets exactly as pictured on the website it is possible the local florist will have to substitute certain flowers due to lack of availability or in order to deliver your arrangement on time. From You Flowers states that they will try to match flower color and looks as close as possible, but if they cannot fulfill the request they will substitute flowers of equal or greater value. This also applies to the containers in which the flowers arrive in. This might not seem that negative, but it can throw customers off who are expecting the replica of the bouquet they ordered online.
The Bottom Line
Above all else, From You Flowers’ wide variety of bouquets and the quality of their freshness sets them apart. While a lot of competing florists only provide you with bouquets of lilies and roses, From You Flowers generously lets you choose between several different types. Plus, between their local florists' efforts and their same-day delivery, the flowers you order will come fresh and beautiful. Just be aware of the possible mishaps that can come with ordering a bouquet online (delayed delivery or flower substitutions). On the whole, From You Flowers has a positive reputation, decent prices, and plenty of customer support. Because their variety and quality make them stand out, they present an excellent option for customers who value those factors.
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Lisa McIntyre West New York, NJ
I ordered flowers on Wednesday to congratulate my daughter on a big milestone. Because it was important for it to be “in the moment,” I paid extra for a same day delivery fee. The flowers were never delivered. I received no notification that there was a problem, which I could have then found an alternative for, until that evening when I saw an email refunding the same day delivery charge.
I of course expected the flowers to be delivered first thing the next day, however by 6:30pm they still had not been delivered. When I telephoned, I was told they would be delivered Friday morning. It was explained that the florist the order initially went to could not deliver the order that day. By the time From You Flowers notified a new florist, it was too late to deliver that day.
To be honest, it was hard to get a straight story from the customer service rep or the snotty manager I was referred to. I was “allowed” to cancelled the order and got a refund with no offer to make good on my order. I was basically left, after three days, as if I had never placed an order. I find this customer service to be atrocious. In the category of “you had one job,” I consider the company to be a failure. Why would anyone use it?
I wish I had checked the reviews. The only good ones on the website are from 3 years ago. Independent site reviews within the past year or so are terrible. A clear indication of the level of service.
4 years ago
Hanifah Barriffe Wesley Chapel, FL
These people are scammers and liars do not waste your money. They will only deliver part of your order and what they do deliver they manage to mess that up. Actual product is nothing like website pictures. Customer service hold times are an hour and they will disconnect the call without answering. Sandra will hang up on you then refuse to answer, after promising to help. Everything about this place screams Scam. Run. Do not shop here. Still working on getting a full refund after they offered me $10 for a $200 purchase. Had to contact BBB. I don't know how this company is still getting away with this.
4 years ago
Cheryl R Buffalo, NY
Ordered a plant on a Monday and paid expediting shipping next day shipping. Charged both fees. Flowers were never delivered so I contacted them at about 7pm. They said they would still be delivered and refunded the $4.99 expediting fee. At 8:30pm still not delivered. They promised 20% and 15% off and priority shipping for the next day. Here we are the next day, still not delivered. I contacted them again. Responses are all the same. Still no delivery I do not recommend this. This was a very expensive arrangement for a highly dignified person that needed to get there and it didnt. Do not use this place, terrible service.
4 years ago
Leigh Schenk Arlington, TX
I ordered flowers in avase for my parents and got a call from my mother letting me know I need to get my money back because the flowers were wilted and wouldn't stand up. She started the came in a box with a base. She stated she was at the grocery store buyng flowers to replace the dead ones in the flower arrangement she received today.
When I called to complain they offered 20%refund. When I asked name of actual florist they refused to give me name of the store saying they can't give out that information. When I threatened to write this review they stated they would send more flowers.
DO NOT USE THIS COMPANY IF YOU CARE ABOUT QUALITY AND CUSTOMER SERVICE!
4 years ago
Randall Beaty La Porte, TX
Have used them 3 or 4 times now, and have not had a great experience any time. The last time they guaranteed same day delivery, but did not come same day. So what they mean is if they can't get to it they will refund the $2.99 same day fee. Yesterday, I ordered a Christmas tree bouquet for my wife, and paid the extra same day delivery fee, and an upcharge for a deluxe bouquet. It did come same day, but was delivered at 9 pm, while we were out. Waited all day for it. And what we got looked nothing like the photo on the website. It had a total of 5 rosebuds in the whole bouquet, and none of the red ribbons or balls pictured on their website. What I got was closer to Charlie Brown's Christmas tree. It is important to note From You Flowers is not a florist, but a clearing house for orders, which they then farm out to florists somewhere near you. In this last case, they sent my order to a florist over an hours' drive away. I will never use them again, and you would be better ordering directly from a florist near you, and definitely not From You Flowers.
4 years ago
Ashlyn Elwood Roswell, GA
I ordered flowers on a day where they had a promotion that any order would qualify for free delivery for life! Awesome deal right? NOPE. When ordering no delivery fee was shown, instead there was a thing called a service fee. I assumed this was the same thing and when I reached out to customer service it forever for them to respond and refused to let me speak to a manager or someone higher up who wouldn't just copy and paste the same message. Apparently the service fee is different from the delivery fee... even though on their website and the same message customer service sent me three times it states that the service fee includes local delivery costs. The service fee should have AT LEAST been reduced considering I was PROMISED free delivery. Very misleading. Customer service also refused to remove this fee or give any other discount. Finally got a refund.
4 years ago
Matthew Watts
Recipient wasn't notified in any way that her flowers had arrived. No one knocked on the door, rang the doorbell or called her. The flowers were supposed to be a surprise but I had to call to let her know I sent flowers. I gave this company her phone number. She, finally, found them outside in a place she didn't normally look. I spent over sixty dollars but they didn't look like the picture on their website. I emailed FromYouFlowers but didn't get a reply. They could, at least, left the flowers close to the door where they could be seen. I wish I would have looked at their reviews (which are terrible) first.
4 years ago
Maayan Cohen Alpharetta, GA
We had a terrible experience with this company. Ordered same day delivery for a birthday. When the flowers didn't arrive we called to see what had happened only to be told that the flowers had been delivered already, which was not true.
After 40 minutes on the phone with them they finally realized that the flowers were not delivered, even though the status claimed they were. They then went on to tell us that the flowers would be delivered that day which was a day late. This was after we paid an extra fee to have the flowers delivered on the same day.
They lied about the flowers being delivered and they were going to keep the extra fee they charged for same day delivery even though they didn't deliver the flowers on the same day.
4 years ago
Lindsey Johnson Valrico, FL
Very disappointed in this service. The flowers I ordered were supposed to be delivered on Saturday for a birthday. They never arrived, when I called on Sunday to find out why I was told they attempted delivery and the recipient wasn't home. They have cameras on the home and were home at the time of attempted delivery and no one came to deliver flowers at all on Saturday. I then had to call back AGAIN Monday afternoon because they still weren't delivered. When they finally arrived to the home Monday around 5 they looked NOTHING like the arrangement that I ordered. I ordered the arrangement to have a succulent in it and the arrangement arrived with none. I will never use this company again for flowers!!
5 years ago
Mariya Kaatsheuvel, NB
I ordered a really nice bouquet for my sister's birthday and paid extra for before noon delivery. My own mistake I guess since I never even bothered to read the reviews online. Well the flowers were not delivered by noon so I reached out to them and they apologized for the inconvenience and refunded me the early delivery fee. They kept assuring me that the flowers will be delivered as soon as possible which never happened. The flowers were never delivered. The occasion is gone and I am very disappointed. I got a full refund right away but what a waste of time and effort though. I would never recommend this service to anyone.
5 years ago
K Wellington, FL
Omg! They deliver not by florist but by fed ex. No water for the flower stems. I sent my girlfriend tulips and she lives in Michigan where tulips are grown. From you flowers delivered to lips and of course they were dead because they were in an air-conditioned vehicle without any water.I contacted from you flowers and they told me they wanted a second chance to deliver so I gave it to them. Well the second batch was dead too And when I ask them for a refund they tried to credit me $12 from the $70 order. I told them if they did not credit me the full amount I was going to file a dispute with my credit card company. Only then did they credit me the full amount. That hardly makes up for the fact that my birthday tulips for my Besty we’re horrible
5 years ago
Steven Bucholtz Oakland, CA
I ordered special rainbow roses for a friend for her 60th birthday and was assured that it would be delivered on her special day. As of 7 pm, they had still not been delivered and when I checked online as to the status of the order, it said they were already delivered. They indeed had not. I called them and was finally connected with someone who sounded like they were in a wind tunnel. When I told her I couldn't understand her she said she could hear me fine. She then looked up the order and told me the flowers would not be delivered until tomorrow- the day after my friend's birthday. The customer service person had no explanation why the flowers were delalyed. I will never use this company again. Their service charges are exhorbitant and they can't even get the product out on time. Terrible Service!
5 years ago
Noel K Spokane, WA
I just wanted to provide my experience with this company to save another from having to experience the same.
Overview: I placed 2 orders for mothers day. These were to be delivered in 2 different states (so it's not a one-time mistake, but instead a consistent failure).
The flowers delivered were subpar. They were wilted, bruised, wrinkled, smashed, and looked to be dying at arrival. Additionally, the flowers delivered were NOTHING like they were in the photos of either bouquet I ordered. They looked like random flowers put together with just a couple of the most prevalent ones in the photos.
I was hopeful that maybe the first delivery delivery was just a mishap, but when I learned that the second order was in just as bad of shape when it arrived, I no longer could make myself believe it to be a random mishap. I have never used this company before and unfortunately do not see myself using it again.
I am beyond disappointed in these and almost feel ashamed that these are the flowers I sent to my mother (who lives states away and I don't get to see for mothers day) and best friend (first time mom).
Save yourself and DO NOT USE THIS COMPANY.
Photos: To see what I am talking about, I have attached photos of what was delivered and what it was supposed to look like.
Note: I emailed the company after this disaster, they refunded me 25% of each order. Once I was notified by the recipient thay her flowers died 36 hours after receiving them, I emailed the company again who apologized and said they would redeliver an appropriate bouquet. I hadn't heard from the company for 2 weeks so I emailed them and they stated the delivery would happen 5/25. On 5/22 I received an email stating the flowers (roses) were out of stock and they wanted my approval to send a 'beautiful mixed bouquet' & to call them to approve. I called the company and was told of the ugly bouquet I needed to approve for order, which would have them refunding my original order and then charging me for a bouquet I wouldn't sent my worst enemy... I requested my money be refunded and no replacement. The customer service person seemed to not understand and restated that he would refund my money and then charge me for the replacement. I stated that I would like my money refunded, no replacement ordered & that I would be taking care of by contacting a local (and we'll trusted) florist. I received an email of my refund as soon as I hung up the phone.
I will still NEVER DO BUSINESS WITH THIS COMPANY AND STRONGLY RECOMMEND OTHERS AVOID THEM AND THE HEADACHE CAUSED.
5 years ago
Persisb Staten Island, NY
I will never order from them again!!! I ordered a PREMIUM arrangement to be sent to my mom for Mother's Day. I made sure I ordered it way ahead of time for it to be delivered the Wednesday before. I paid the PREMIUM price!! The flowers that were supposed to be sent was a large bouquet full of plenty of roses, daisies, carnations, and other gorgeous flowers making a luscious Spring bouquet. It looked like it would be a large vase and a huge arrangement. What arrived the first time was a small vase with about 10 roses and some small pink flowers and babies breath. I called customer service several times. They apologized for the mistake and tried to call the florist but couldn't reach them. Eventually they agreed to send a complimentary bouquet that would be the quality and size of the bouquet I ordered and give me my money back because they would not be able to deliver it before Mother's Day. I'm still waiting on the refund, but that is the only reason I'm giving one star. The second bouquet had less roses than the first and had the other flowers but it was just as small as the first one. The quality control of the florists is not good. If you can't arrange to have florists replicate what you advertise exactly as pictured, then that florist needs to be removed from your system. It was an embarrassment that the bouquet was as small as it was when the picture was as large and as luscious as it was. There is no excuse for this kind of highway robbery. If you're going to send a $30 arrangement, don't charge me $75. Ok, granted I got both for free, but it was because I complained!!!! Where is your own quality control?? Where is your effort to change the florist??? The second arrangement should have come from a different florist. Unfortunately, they also refuse to give you the name of the florist so you can't contact them directly. It was an awful experience. This review is based on the principle because it is false advertising! Buyer beware. I got my money back but will everyone even know how disparate the picture is from the reality of what gets delivered? The large vase and large PREMIUM arrangement on the right in the picture is what I wanted to be delivered. The two on the left with the small vases and the small arrangements are what arrived: one initially and one after complaining to customer service and being assured I would get exactly what I ordered from the website with apologies and assurances that they would make sure. Never again! Completely false advertising!
5 years ago
Katrina Godbey Easton, PA
On Saturday, April 10, 2021, my husband placed an order through From You Flowers to be delivered the following day. Hours later he received an email stating that the order couldn’t be delivered Sunday as requested but would be delivered on Monday. The flowers were for our anniversary so having them delivered on Monday simply wouldn’t do. He canceled the order and received an email stating his order had been canceled and his money would be refunded.
On Monday, April 12, 2021, the order of flowers my husband had canceled was delivered to our doorstep. The delivery person wasn’t wearing a mask and was holding the flowers very close to her face while talking on her cell phone. She left them on the wet ground outside of our front door and left without ringing the doorbell. The flowers weren’t wrapped, and the vase wasn’t even in a cardboard box. I called Bouquets N Things, the florist in Easton, PA who delivered the flowers, and told them we had canceled the order and asked them to pick up the flowers, which we would have returned regardless because they were half dead when they were dropped off and the wrong color. We spoke to the owner who couldn’t have been ruder or more belligerent. She refused to pick up the flowers despite the fact that she had admittedly filled the order in error. She told me that she wouldn’t get paid by From You Flowers if the flowers weren’t delivered. She also gave the excuse that due to COVID she couldn’t pick up the flowers, despite the fact that neither my husband or I had touched the flowers and completely ignoring the fact that she had been holding the flowers by her face while talking on her cell phone as she was delivering them. We didn’t want to bring flowers in the house because the person who delivered them wasn’t wearing a mask, was coughing all over them, and my husband and I didn’t want to expose our family to COVID. Not to mention we weren’t going to keep flowers we didn’t pay for as he had canceled the order. The owner kept telling us to keep the flowers, not out of generosity, but so that she could get paid for this bogus delivery. We called Bouquets N Things several times but each time the owner refused to do the right thing and became ruder with each call. She yelled at us that her shop isn’t open on Sundays, which we had no way of knowing because From You Flowers doesn’t tell us what florist will be delivering the flowers. All we wanted to do was give back flowers for an order that had been canceled so the owner was not justified for her rude and unprofessional behavior.
Unable to reason with the owner of Bouquets N Things, we called From You Flowers. From You Flowers contacted the owner of Bouquets N Things several times and asked them to pick up the flowers, but the owner refused. Not wanting to keep the flowers on an order that had been canceled my husband took an hour drive roundtrip to return the flowers to Bouquets N Things.
What Bouquets N Things did was not only bad customer service, it was unethical. I could forgive a florist who dropped off flowers with a few dead rose petals, but I cannot forgive a florist that is verbally abusive and refuses to pick up flowers that had been delivered in error. If you order from Bouquets N Things you won’t get roses the way you ordered them, all you get is stuck by a thorn.
5 years ago
Sally Ng New York, NY
Ordered a dozen roses for my parents for lunar new years. I specifically requested it to be delivered by Thursday 2/11. Upon paying, I received an email confirming delivery will be made before 6pm on Thursday. On Thursday, I received an email saying delivery was delayed and no further information was provided as to when the flowers would be delivered. I checked the tracking throughout the day and noticed it arrived at the UPS location near my parents house around 3pm. I had hopes it would still make it, but 6pm came around and still no flowers. I contacted FromYouFlowers via chat and spoke to 2 representative, both gave me different information. One told me delivery was rescheduled for Friday while the 2nd rep told me it was out for delivery. When I asked for ETA of delivery, she redirected me to call their 1-800 #, which I did. I spoke to the live representative and reiterated that the flowers needed to be delivered by Thursday night as my parents will not be home Friday. He reassured me that they were going to be delivered by 9pm Thursday. 9pm, 10pm...and still no flowers. The flowers were delivered Friday 2pm and by the time my parents received it, the roses were wilted and lifeless. I called FromYouFlowers immediately the next morning about this and spoke to another representative who told me they would resend a new bouquet for delivery today, 2/15. I was really hoping they would make things right and keep to their promise this time around, but again, the roses never arrived. The most frustrating part through all of this process is that FromYouFlowers had repeatedly failed to keep their delivery dates and repeatedly provided false information.
5 years ago
Nichole Racine, OH
I placed an order through From Your Flowers through the phone on 02-14-2021 at 9:41 AM. My order was successfully placed, was paid and I was given the correct details as to where and whom I wanted the order to go to. The lady on the phone assured me that it would be delivered that that, 02-14-2021. I recieved a confirmation email at 9:52 AM on 02-14-2021. I then received an email at 7:43 PM on 02-14-2021 that my order has successfully been delivered to the address. I contacted the recipients the following day on 02-15-2021 to ask if they had received it, they told me no. I then became confused wondering why I had gotten reassured my order would be delivered on the 14th and also gotten an email later saying it was delivered if it in fact was not delivered. I called From You Flowers at 11:06 AM on 02-15-2021 and explained to the gentleman what was going on, he basically said he was unsure. He said the florist was unable to respond at the time to give any answers as to why this has happened. He told me he would leave a message to the florist to have the order delivered ASAP, I couldnt get any information as to what is going on which just made me frustrated. I called back later at 1:42 PM to see if perhaps the florist has responded, if the order is on it's way to be delivered but again, the person I talked to was unable to answer my questions and concerns. He told me to florist has not responded yet & they're unable to be reached at this time due to them being busy. They told me I'd receive an email when the order has been delivered, it have not received any emails from them that whole day. I decided to join a Chat with someone from From Your Flowers to see if I could get someone that could at least give me some information. I got in a chat with them at 7:01 PM and talked to Christnoviem, once again I explained what has been going on. One of the messages they sent me said, "Christnoviem - With regard to your concern, we are sorry for any inconvenience this delay may have caused. We are currently following up with the filling florist and once the non-delivery is confirmed on their behalf, we will contact you. Please rest assured, we will be sure to get in touch as soon as possible to come to the best resolution to this matter and proceed with the order how you please. We are available for you 24 hours a day 7 days a week for your convenience." , "We are still waiting on the florist's response on this issue." I then asked, "Any idea how long it'll be before you hear from them?" , "How long does it typically take for the florist to reply?" They answered with, "It would depend on the florist you can come back for an update after an hour or two." I hope you realize this has been going on since 9:41 AM 02-14-2021 and I am writing this on 6:18 AM on 02-16-2021. What was suppose to be something special for someone to surprise them on Valentine's day turned out to be such a headache. I understand if they were too busy to deliver it on the 14th but they should not have given me an email stating it was delivered and then still, two days later it has yet to be delivered and they dont have any information to give me. its frustrating, its aggravating. I just want my questions answered.
5 years ago
D and H ,
We purchased flowers online through them in August 2020 for a funeral. I was really pleased. However, we placed 2 more new orders in December for flowers for "Family". For one of the orders, we received
(totally last-minute), a "delay" message. Basically saying the order will NOT be filled "on time" and WON'T be filled until 4 DAYS late! This was unbelievable as we had placed the order 7 days earlier and not a "hint" of any problems. They literally sent that at 12:24am! The flowers were due to be delivered that SAME day. So NOW it is the middle of the night! We called the next morning. We CANCELED the order. We got an immediate email confirmation we'd be refunded our money in 1-3 business days. We called around to a local florist in the city the flowers were to have been delivered to our family. We found a WONDERFUL professional (with great reviews) a local shop who stepped right up and helped us SAME DAY no problem or issues! And gave us a good price.
"From You Flowers" is a middleman. You log on and look at their floral samples/pictures. You choose what you want. They THEN contract OUT the order TO A LOCAL FLORIST in that town or city. They take a "cut" for their services. The florist makes a "sale". Usually calling a florist directly is MORE EXPENSIVE because these on-line "floral service companies" deal in large volumes of business and, so, local shops have their regular customers, people who just call them AND they can "grab" or choose to "fill" one of these "middleman" on-line service orders too but must do it for the PRICE already quoted when you paid for it online. So these online services take your money... THEN try to fill the order using local "talent" or florists who will take the job and agree to the price. Usually this goes smoothly. However, THIS TIME it was bad. To cancel an order delivery SAME DAY and then say it will instead be 4 days late??? When the flowers NEEDED to arrive on schedule not late?
Anyway, we called Customer Service. We explained our frustration and displeasure. They CANCELED the order and sent a "confirm" via email they have/will refund our money. Expect it to "post" on our credit card in 1-3 business days. So, this was a bad experience. And it prompted us to take a "look" at this company and their "reviews". We did and were "stunned" at how many simular complaints or... just "problems". The first time we used them it was great. We had one other order scheduled for 2 days before Christmas... to be delivered. After the first cancellation and reading the reviews we called back and CANCELLED that other order too. Don't want or can't take chances on that order being "delayed" or rescheduled too! Likely, they were having trouble finding a florist willing to "fill or take" the order. I wanted to like this company but now I don't especially after seeing the bad reviews. There are good ones too. But, the bad ones are a lot like what happened to us. Can't support that. It was so unnerving to get that email at 12:24am giving me "no choice" but to accept that my order placed 7 days earlier and to be delivered THAT SAME DAY was NOW pushed back 4 days late! No choice. No explanation. Just "too bad" basically. Who DOES that? And when their Customer Service Rep called that local florist for us to check on the problem, during our call, NO ONE AWNSERS??? at 11am? Our family occasion was too important and the flowers too important to play "games" with this stuff. After the reviews and this... we lost "trust". Yes, we PAID more to go locally and call a shop ourselves. BUT we also found a lovely person at the other end who worked with our budget and understood our frustration. From You Flowers DID say they will refund our money. And did cancel the order after some "back and forth" "gamesmanship" with their Customer Service Dept. It makes me sad. I wanted to like these people the flowers in August were beautiful. But you just don't cancel flowers with no explainations, same day. All that was left was for us to do was go elsewhere, (quickly!)... And we did. With no "problems" either. From You Flowers did apologize. The Rep said "I'm sorry a lot!"
5 years ago
Deborah Hackensack, NJ
I placed 4 orders about two weeks before Mothers' Day, all for Mothers' Day. Two were shipped and arrived timely.
The third order was to have arrived on Thursday before Mothers' Day. It was never shipped nor delivered. I am now on my second call to the company trying to straighten this out. Their solution is to have me make a third call to them to check yet again on what went wrong. They are certainly sucking the joy out of sending flowers.
The fourth order was for my daughter in law who lives in an apartment building. Even though I received an email saying the flowers had been delivered, she did NOT receive them. When I insisted that the flowers be resent, the customer representative actually hung up on me. Now they are telling me that it's my responsibility to check with UPS. Again, making this extremely unpleasant.
This is not the first issue I have had with this company. The last time I ordered flowers one out of three orders were mishandled. I specifically ordered a bouquet of irises to be sent to my friend Iris. Not even one Iris in the bouquet.
I will be posting this review everywhere I can.
6 years ago
1dumpedviper Ladera Ranch, CA
This company is a JOKE! I placed an online order on 5/2/2020 for delivery on 5/5/20. Then paid an “Expedited” fee to have the flowers delivered before noon. NO FLOWERS. This is for my 13th Wedding Anniversary. Tried to chat with customer service, agent log’s in and says “How can I help you” after putting a very clear description of the issue. After typing it again, no response from the agent after 10 minutes. I will NEVER do business with this garbage company again. I had to show a picture of the $165 flower arrangement I ordered to the wife that never showed up, so she knows I didn’t forget. Not only do I not have flowers on my Anniversary, I must file a dispute with my CC company!!! Absolutely inexcusable, hope they go bankrupt!
6 years ago
Jill Stevens Lewisville, TX
Worst experience I have ever had with a florist company! Placed an order to be delivered same day to a friend of mine that just list her husband. I placed order at around 11 am or after to be delivered to recepient Nancy..get a email saying order was delivered? I asked where about at location was it left..response was delivered at 10 am left with a Denise? This is where the trouble started ..after SEVERAL phone calls and emails no one ever could tell me what happened to my order? Always told we will check with florist? Following day I had to text them to find out status..Still no answer..just apologies for not knowing anything?? When I finally called again around 10 til 5 pm was told it was delivered the day before? That was a lie again because I had to contact my friend (which I did not want happen) to ask her if she received? No she had not!!! Not to mention got hung up on by the customer service that was telling me it was delivered the day before with different information than what I was being told for a day and a half! Ended up cancelling my order and getting money back!
😠😠
6 years ago
Tom M Port Saint Lucie, FL
Where do I start !!! I've ordered 3 times and sent to my girlfriend within 2 months. The first time was perfect no problem with order. The second order was delivered not sure what time but we came home from dinner at 11:00 and found flowers SITTING on front porch in 7 degree weather.. We left for dinner at 7:00 so have no idea how long they were sitting there. The 3rd and very last time was 2/14/20 I ordered a very nice display and paid for early delivery. At 11:00am I got a email conformation that the flowers were delivered which they were not !!! I called and after a hour on hold got hold of C/S she told me they just say that when it is loaded on the truck which is crazy.. She called the florest and they said it way on the way. We had a 7 pm dinner reservation and still no flowers .. On the way home from dinner at 9:30pm I got a call and the delivery person said what do you want me to do with your flowers !!! It was 22degrees and she said I will just put the on the porch... What the hell .... I was pissed I paid all the money just a horrible place.. 2 days later the roses were turning brown .. I called C/S and told them . She offered ma a 20persent discount on my next order !!! I told her keep the discount I will NEVER order flowers from this place again. Horrible place and I going write 100 reviews....
6 years ago
G Mills Chicago Heights, IL
I placed an order for next day (Sunday) delivery of a sympathy arrangement to the funeral home. After submitting the order, the price jumped almost $10 on the receipt compared to the order summary. Then at 11:30 Sunday morning I got a call from them saying the shop isn't going that way today and can't deliver until tomorrow and asked if a Monday delivery would be ok. Obviously Monday won't be ok for a service on Sunday! Between their dishonest pricing and offering services they can't deliver (no pun intended) this was the first and last time I will ever try to use this company and will tell everyone I know who wants to order flowers not to use them.
6 years ago
A.J. Redmond, WA
Paid extra for same day delivery, but order wasn't delivered. Called and got my extra $2.99 refunded. Next day, still no delivery (oh - the florist wasn't open on a Sunday). Was offered 15% off the order. Monday, still no delivery (oh - the florist won't be able to put together the order that day, so sorry. We'll upgrade your order to "deluxe"). Tuesday something was delivered, BUT NOT WHAT I HAD ORDERED. What has been delivered cost less in "deluxe" than what I had originally ordered as "regular". 3 days late and not what I had ordered. I requested a full refund, but that doesn't provide the "satisfaction guarantee" they claim to offer.
6 years ago
Scott Emeryville, CA
We placed our order early in the week for our Mother’s Day Flowers. It was scheduled for Sat. or Sun. But it never showed up. We even had someone stay home both days so we wouldn’t miss the delivery. Then they called me at 4pm on Mother’s Day and said they weren’t coming at all! My wife’s Mom flew to CA from Hawaii for MD and we ending up not having anything to give her. My wife and I felt horrible about it and since they told us so late we couldn’t find anything else for her Mom but an apology for using “From you Flowers.com.” Also English wasn’t the first language for the two support people we talked with and they kept saying they’d deliver them towards the end of the following week when our Mother would have been back home in HI for four days by then! They never seems to understand why that wasn’t a solution. If your delivery is at all important to you then I’d definitely try a different company.
7 years ago
Tara Gentry Winder, GA
5/1/19, placed 2 online orders for flowers. “Pushing Daisy Bouquet” & “How Sweet It Is”. Neither arrangement had ANY of the flowers the advertised bouquets showed. The Pushing Daisy Bouquet was suppose to have only daisies. There were only 5 (small and hidden) daisies through out the entire arrangement. The remaining flowers were mums and carnations. The second arrangement, How Sweet It is - had NONE of the flowers or color variations in the advertised bouquet. I am really wish I could share images on Consumer Affairs to show how inaccurate my orders were.
I called to complain. There was little offered to resolve this issue. The Customer Service Rep offered a $15 gift card to use through their company. I explained I would NEVER order flowers through them again. At this point, she hesitated, but offered a 20% refund.
This is by far the worse experience I have ever had. I usually just shrug off bad shopping experiences or customer service. But ForYouFlowers.com is on an entirely new level of bad. I would NOT ever recommend this company to anyone.
7 years ago
Ebony H. Glassboro, NJ
They ruined our daughter's birthday! Their "100% Guarantee" is false advertisement. We sent flowers to our daughter who is away from home for her birthday for the very first time as she is at college. This company did not deliver her flowers but instead sent us a computer generated email telling us she would get them the next day. The email came at the end of the business day so we had no ability to see out another florist for a delivery that day. They offered to refund us the delivery fee and then 20% of the total cost. Trust me, the money is NOT the issue-it's the fact that her birthday was ruined!
7 years ago
Debra Tonkawa, OK
This was a flower purchase for a employee who is taking leave for a family death. I paid extra for both next day and before noon delivery. The company did not deliver flowers at all today and had the nerve to send me a email stating they confirmed it was delivered 4/24/19. Today is 4/23/19... How can you confirm a future delivery happened? When I contacted them both by phone and email for a service they can not provide now there response was to give me a 5 dollar refund on a 77 dollar purchase. The flowers cant set at the office for a person who is gone the rest of the week. They fabricated a delivery confirmation.... seriously it's not even the day they claimed confirmed delivery. They will not be able to provide the service I requested, in the time frame they promised and need to refund my entire cancelled order.
7 years ago
April D Elliott Rossville, GA
Sympathy basket ordered. Confident because only good reviews are revealed. Immediately charged and promptly got a call the order needed substitution. Before agreeing I asked for a picture by text or email of the ornament. Refused. This carried on an entire day by emails and phone calls. I offered 3 solutions. I had picked another florist & arrangement, they could give me a florist to pick an arrangement, or they should allow me to go to another vendor. Fast forward 10:30 p.m. & no word as to what was happening. I call to cancel as services were next day. Chesca offers 20% refund and a commitment (I questioned 3 times) that the order would arrive EXACT and on time. Flowers were delivered on time. Family arrives & the arrangement is nothing like what I had ordered. Another call needed to be placed. Keep in mind these service representatives are some that are not easy to understand but I reach JP this time. She 1st tells me there is no immediate supervisor then after checking reference material while I hold she returns to say protocol is to have the supervisor call you back. She will "lay it in a supervisor's chair." How would I like to proceed? Now I await a refund 3 days from now if that is even true and Grandmother's funeral will be but a memory. Total fiasco when you need it least. Those lucky ones that get the arrangement they order are lucky. For service alone, I will never be a repeat buyer. Buyer beware.
7 years ago
Sandyrose Port Angeles, WA
Ordered European floral garden (Deluxe).It shows a packed arrangement with at least 3 sunflowers , tulips, green poms and purple flower accents throughout. My friend sent me a pix of what she received. Two sunflowers , red carnations, a few poms and little else.Looks nothing like photo from From You Flowers. I was embarrassed as this was disgustingly thrown together, did not look professional! And the water was filmy.I will never use this company again. They need to be sure the florists they use are top quality and don’t extremelt cut cirners for more profit. This was delivered to Bullhead City,Az. The Fliwers fir you co. Gave me a 30% refund. Still cost me$42.Could have got a full refund, but they would confiscate bouquet and bother my friend. NEVER AGAIN!!!! Now I’m wondering about another sympathy bouquet we sent to a funeral last March. How tacky was that I wonder???
7 years ago
Jane Charleston, WV
Recipient never received flowers. I sent them for her birthday and was extremely disappointed she didn't receive them. I called to ask why they weren't delivered and was on hold 30 minutes. The lady said they would have to call me back. It's five days later. I'm still waiting on a return phone call and my niece is waiting on her flowers. Today, I sent an email requesting that the order be cancelled with a full refund. The order was cancelled and I'm waiting to see about the refund. I won't ever use this company again. They push services they can't fulfill. Therefore, my niece received nothing for her birthday which I'm very embarrassed about. From you flowers is a scam.
7 years ago
GyN Los Angeles, CA
On 02-25-2019, I ordered a "Surprise cyclamen" with a birthday balloon, and a box of chocolate. I paid $98.53.
Guess, what I received. The cyclamen was really surprise, because i could hold it in my one hand, it was smallest what I'd ever seen. The balloon was bigger. No chocolate.
I called them immediately. They told they give me back $10 for chocolate.
The 88 years old lady's birthday doesn't matter (for this company).
So, I paid $88.53 for a handful cyclamen and a two handful balloon.
Yes, next time I will use another company, and seriously suggest it to everyone. BEWARE of this company!!!
7 years ago
Emily Howard Charlotte, NC
If I could give them negative stars, I would. We were totally ripped off after purchasing a "DELUXE" arrangement for our sick mother. What arrived was FAR from deluxe and looked absolutely nothing like the photo online of what we ordered. Not one thing in the arrangement was correct and it was at least half the size it should have been. They actually SPRAY PAINTED leaves instead of including the promised Dusty Miller. What a freaking joke. It was a hideous arrangement. We received a full refund after escalating our case through customer service but will never use them again. I reviewed the arrangement on their website, in order to warn other buyers, but it was deleted within 24 hours. I would have left it alone had they not done that, but now I will find every review site that exists to attempt to warn people and prevent this from happening to them.
7 years ago
Michael Boler Midlothian, TX
I was mortified with what was delivered (LATE) she had to stay at work later to get HALF the flowers I ordered. Poor excuse for a flower service touting customer satisfaction. I feel ripped off and embarrassed on my 28th wedding anniversary.
I will never use this company again and frankly I think I deserve a refund. Or at the very least some kind of compensation for getting insulted when the flowers finally arived late and being half the amount of flowers advertised. I paid over $71.00 for 7 roses and 6 carnations. When the picture showed over 25 flowres from just one side.
If you value your hard earned money and chairish the person your trying to express your love to then do your self a favor and use another company any other company.
7 years ago
R Taber New York, NY
WATCH OUT!!! I just found my long lost big sister after 44 years, and this was her first birthday for me. I ordered flowers thru this company, and scheduled it for a Sunday. It allowed me to do so and confirmed. I purchased the largest version of the bouquet offered. The day of her Birthday I get an email that they cannot deliver on that day, but will the following day with an apology, as well as "an upgrade" to the size of my order. I was furious obviously, as if they couldn't do it they should not have allowed me to book it. I would have found someone who could!! When she did get the bouquet, I swear it was smaller than a half gallon of milk. Tiny!!! $73 dollars for that and a few balloons? Don't order from here. It broke my heart.
7 years ago
Allyson
To begin, I was INCREDIBLY disappointed by their service. Last Friday, my Fiancé was home sick while I was stationed in Mississippi on military duty. I wanted to send him something to make him feel slightly better so I chose an arrangement from this company to be delivered in Lexington, Kentucky on THAT day (Friday). I placed the order around 10am that morning and paid extra for promised delivery that afternoon. Around 3pm I checked the website and it said that it was changed to the following day because the company couldn't find a florist to complete it that day, without any notification from the company or a choice for a refund. So I quick chatted and requested a refund THREE times and was basically ignored each time. I was first offered a 20% refund which was definitely not worth not having it delivered to him that day. So I requested a refund again and was offered a 30% refund, an upgraded arrangement and a refunded same day delivery fee. Still not worth it but I was already very frustrated so I agreed. The next day I got an email saying that there was no florist in my area that was able to create the exact arrangement that I ordered so they were going to have it changed to something similar, again without any choice or an option for a refund. ALSO, it had not been delivered by noon that day which was ridiculous considering I ordered it the previous day and was promised delivery on that day. When he received the arrangement, it did not have the upgrade which I was promised. Lastly, I never received the 30% refund I was told I would get, I got 20% instead. I'm so irritated that its not worth trying for. Again, I have never experienced a business as unprofessional or unfair as this business has been to me and I will NEVER recommend this company to anyone.
7 years ago
dimple West Chicago, IL
I ordered flowers for same day delivery from Fromyouflowers.com, however, I got an email saying my flowers were delivered. My friend lives in a building with a doorman and nothing was logged in. So I called today (12/27/18) and they said that they will resend the order out. Fromyouflowers' website says delivery should arrive by 6 pm. I called around 7:30, still no flowers....Are you kidding me? So I just called a few minutes ago, it TOOK ME 20 MINUTES ON THE PHONE....why? Seriously? The customer service agent kept calling me "Sweetie." I did not like it at all, but I ignored it. After being on hold for a long time, I finally just asked for my money back. I should not have to keep calling to find out where the hell my order is. It wasn't cheap! It was almost $70! Also, during the 1st call this morning, I did not get a email confirmation about the re-order. In total today, I've spent over 30 minutes on the phone trying to find my flowers. I just asked for my money back. As we were concluding the call the phone customer service agent continued to call me sweetie. He went on to tell me how much he liked my voice and to call back anytime. It is very unprofessional and felt uncomfortable. The way he kept talking to me and saying how much he liked it was weird. Do not comment on my voice and tell me how much you like it. Do not refer to me as “sweetie!” I don’t know you nor do I care for you to speak to me like that. Do your job and thats it! VERY UNPROFESSIONAL!
7 years ago
L Riddick Upper Marlboro, MD
The only reason I'm giving it 1 star is, due to the fact that there's no option to give 0 stars. I ordered an arrangement on 10/14/2018 and paid the $4.99 expedited fee only for the florist to call and say that their driver won't be in until after 2:30 pm. By that time the person I was sending them to would have been gone. I called customer service and they stated that they would refund the $4.99 and they would deliver again the next day. I stated to them that they need to call my cell phone instead of the person receiving the flowers, since they would be in meetings at work and I would receive the flowers myself. They stated that the phone numbers were updated and the driver would call me, but what did they do ? The called the person receiving the flowers and the call wasn't received ... I just gave up and called customer service and requested a refund. I would never order from this company again ,.....
7 years ago
Lori Valrico, FL
DO NOT ORDER FROM THIS COMPANY!!!!! I ordered from this website because it said same day delivery. Not only did it not arrive on the day of order, when I spoke with customer services I was told each time I called that it would be there within a set time, finally arrived and the product had cheap replacements for what was in the photo. I understand they do not guarantee it will match the photo, but come on, at least have the company you contract with have quality products, not Dollar Store looking crap.
Customer service was terrible. Will never order from here and will never recommend this crap fest of a company. I wish I had read the reviews first. STAY AWAY FROM THIS COMPANY!!!!!!!!
8 years ago
Dan Fort Walton Beach, FL
Tried fromyouowers on two occasions. January of 2017. They failed to deliver the flowers on time AND called the recipient and not only told her what they were sending her, but also read the card to her. Barring sending her a picture of the arrangement, I can’t imagine what else they could do to ruin the surprise.
The other company I use recently couldn’t deliver same day so I tried fromyouowers again. I ordered a Premium arrangement and they sent the regular one, a $50 difference. They offered me a $15 refund. I lost it. Two weeks later, they finally get the right arrangement to deliver and AGAIN, call her and let her know she is getting flowers.
I will go to Publix and buy a cheap $20 bouquet and pay a homeless fellow to deliver them before I use this waste of a company again.
8 years ago
Paulo Almeida Nashville, TN
I ordered two bouquets to be delivered a day apart. When I checked the order email for the first, I noticed that the website had messed up on the name of the recipient and actually had my name instead (I'm certain I entered the correct name on this). So I had to call and get that fixed. Also, I ordered for 2 balloons on the first arrangement and only got one. I ordered 2 balloons on the second arrangement and got NONE! This is a big deal for me.... not about the money so much, but more that my recipient missed out on the uniqueness of getting a bouquet that has balloons attached to it. This really upset me because I was really looking forward to her getting that and lost out on it TWICE because of the mix up by the florist.
As far as the delivery time is concerned, both arrangements were delivered right at the end of the time frame that was given to me. The reason this is an issue with me is that it was consistent on both days that they are delivered at the last possible moment, which I just don't think is a good practice. I called the service line to voice my concerns and kept being put on hold for over 7 minutes. I called back multiple times and finally just asked for a supervisor to call me back. I was told I would be called back in 45 minutes. I never got that call, so I had to call the following day. It was just too many bad moves on their part.
8 years ago
Dee Antioch, CA
Completely unreliable. Placed an order of balloons yesterday for delivery today. Paid an expedited fee to have delivered by noon. When item have not been delivered by noon I reached out to the company to inquire about the status. Their response at that point point was simply that it would not be delivered by noon… Of course they had NOT reached out to let me know it was going to be delayed.... I had to make the inquiry. it ’s now 3 PM and the item still has not been delivered… The business closes in two hours. Customer service has been giving me the runaround. Their reply is simply that they didn’t guarantee the item would be delivered before five. But isn’t that what the expedited fee is for? And they can’t locate the delivery either way. What is delivery for a 50th birthday… That day won’t happen again. Not like I can make this up tomorrow.
8 years ago
Gina Wilson The Colony, TX
This has been a horrible experience. I placed an order for same day delivery on a Tuesday. I received an email that the address did not exist. I called immediately, reconfirmed that it WAS the correct address and contact phone number. They stated that the order would be delivered the next day (Wednesday). On Thursday, I asked if the recipient had received the gift, but they had not received anything. I did not get any type of notification from the company. Called again....they said it was going to be delivered that day (Thursday). Today is Saturday, and I just found out that the gift was never delivered. I am calling to just get a refund because I honestly don't want to do business with this company. Very disappointing, especially since it was for a child.
8 years ago
Traci Washington Chagrin Falls, OH
I ordered flowers because they were advertised to be same day deliver within 4 hours. The receipt i was sending them to was only at her location for about 5 hours before leaving out of town. I placed the order and immediately following i had a customer service person call the florist to make sure the 4 hour window was valid. i was advised they would be delivered within 4 hours. After about 3 1/2 i called again and asked the status because the recipient would be leaving in about an hour and the whole point of these were for her to enjoy them for a little while before she left. I was told they were in route and should arrive any minute. Finally at about the 5th hour i found the recipient had left and no flowers still. So i simply call customer service back and request a refund. To my surprise the company had no issue with the payment method i used to pay them for these flowers but now they want to give me a hard time giving me a refund because the card is in my husbands name. I informed them i am an authorized user on the account but the supervisor Jordan didn't seem to really care. He unfortunately made me feel like this is the only way the company can make money is by arguing over a $60 refund because they have vendors not holding up to their delivery promises. After seeing how many complaints this company gets i am not surprised by their behavior.
8 years ago
Joe Jacksonville, NC
Ordered flowers to send to my girlfriend in California (I live in NC) back in May without any issues. Placed an order last night for flowers (To the same name and location) and received a missed call from the company stating the order was on hold and to contact them. Called and spoke to someone that transferred me to their "finance" department who asked me all of the normal verification questions but was then told that the "bank" would have to fax them card verification (And I explained that there was no bank attached to my card but whatever).
Called Amex and he called them via 3way conference to try to get the issue resolved. Was transferred again (only waited about 10 minutes this time) to the finance department and the lady there began to rudely overtalk me and the gentleman on the phone stating that she could not speak to me with a third party on the phone (which is complete ridiculousness) and promptly hung up on us. I called back to cancel the order but was told it will automatically cancel within 48hours so we'll see about that.
I rarely leave reviews but this was the definition of ridiculousness and poor customer service.
8 years ago
Melissa Driscoll Westwood, NJ
I am very unhappy with the service I received on this order. It was a birthday order for my daughter who was at college and away from home for her birthday for the first time. I gave the address of the university with the dorm name and my daughter’s phone number. She did not receive it on her birthday and no one called her. When we inquired, they said no one was there to receive it. That was obviously a lie because no one can get into a dorm without calling someone and no one tried. The flowers were ordered 4 days ahead of time. The flowers were not delivered until nearly the end of the next day - not what I ordered. I believe the florist didn’t have the flowers ready at all the day they were supposed to be delivered.
I have learned to call a local florist to get what I need delivered on time. A local florist would have known how to deliver to the college and would have done it on time. I have never dealt with a florist local or online that didn’t realize that birthday flowers with a date of delivery are meant to be delivered on the birthday.
In addition, I paid $10 extra to have candy delivered with the flowers and it was never delivered.
8 years ago
Jonathon Widman Cleveland, OH
I ordered flowers to be delivered the next day and paid extra to do so...then to get a message to say they would be delivered two days from that date....With a next day Delivery charge taken off …..But the person was not going to be there at time....so Then I get a coupon stating 15% off my next purchase....I had to re-email them and tell them to cancel my order completely....Went to FTD which I usually do Delivery to tomorrow....Stick to who is reputable ….This was my first experience with this company.....they may be less in money but so is the customer service....I give them 1 star because there is not a negative star to give them ...#OneDisappointedCustomer
8 years ago
THOMAS FITZGERALD JR North Kingstown, RI
Your company is a complete and utter disgrace
You ruined our Mother’s Day with your failure to perform as defined
In addition you have and accessed my personal data and credit card information and I remain suspect as to the integrity of your firm and your intent
I will be reporting this incident to my city, state, and federal regulators and notifying both my bank and credit watch organizations to further investigate and watch your firms questionable actions and motives
Additionally I will post to every available social media my horrendous experience with your firm and voice my concerns and opinions of your firms potential other intents
Remove any/and all of my information from your database and remove my email and contact data from your files and further use
Your performance, operations, and business methodologies are negligent, disgraceful, and
suspect
Tom Fitzgerald Jr.
8 years ago
Jacqueline Harris Fayetteville, GA
I ordered a sympathy spray of flowers on 4/4/18 to be sent to the family of a very close friend's mother who recently passed. The order was placed on 4/4/18 with a requested delivery date of 4/5/18 to the funeral home. The funeral was scheduled for 4/7/18 so I assumed that this arrangement would arrive in plenty of time prior to the services. In fact I received a confirmatory email stating that the flowers were indeed delivered on 4/5/18. I attended the funeral which was several hours away from my home and did not notice any arrangement that looked similar to what I had ordered. But given the sadness of the day, I just chalked it up as me not paying close attention to all flowers present. The red flag went up however near the end of the service when the funeral home director read off the cards delivered with all flowers and my family's name was never called. Again I convinced myself that there had to be a good explanation; that perhaps the flowers were so large that they were not delivered to the church and were left either at the funeral home or already at the grave site. I would later find out this was not the case.
Trying to be respectful of the family's grief, I waited a couple of days after the funeral to check with both my friend and the funeral home to verify whether they received these flowers. I was quite disappointed to learn there was no record of the card or the flowers. On 4/10/18 I contacted From You Flowers via their 1-800 number and was told that the flowers were reported as being delivered. When I disputed this, the customer service representative called the florist and she was told that the florist was out at that time and that I would be contacted once they had reached the florist. I called the company again on 4/11/18 since I hadn't received a return call and again the representative called the florist. The most shocking part of the story is that the rep came back to the phone apologizing for the non-delivery, only to say that the florist admitted she had never delivered the flowers because she had too many orders to fill on that day. When I asked why not A) contact me to let me know this, B) why was an email sent to me confirming delivery and C) with a requested delivery date 2 days prior to the funeral service, was there not enough time to at least deliver the flowers on either 4/6 or 4/7, the only response I received was so would you like us to deliver the flowers now? I was livid and my immediate reply was "I don't think that's going to do a whole lot of good at this point given that the lady is dead and in her grave and the family has departed!"
ABSOLUTELY DO NOT USE THIS COMPANY for any of your needs. Perhaps they are in the wrong business, given that the nature and timeliness of flower delivery is everything. I was offered a full refund (after I demanded it), but the sad part of this experience is that despite my family's presence at the service, my friend's family will never know the thoughts and prayers that were extended to them prior to that ever-so important day.
8 years ago
DANIELLE S ULRICH Fort Lauderdale, FL
It was my daughter birthday and I ordered SAME DAY flowers, chocolate, bear and balloon. I paid 100 dollars for it.
She ending up just receiving the flowers and balloon. I called the customer service and I was told that they could give me 30% refund and they would not delivery the rest of the items. BE CAREFUL with you order and make sure the person got what you ordered and paid for it.
I paid 15 dollars just for the freight and I didn't accept the refund option because I wanted my daughter get the bear and the chocolate. So, FROMYOUFLOWERS just gave me the option of just delivering the remaining items on the next day after 18 minutes on the phone.
If you want to trust and save time it's better go to another website.
8 years ago
